We were there over the weekend. Ordered our food thru the kiosk. Went to the front counter to inquire about the cups. No one was there. Noticed someone dealing with the trash and that person came behind the counter and gave us 4 cups, without washing her hands. NOT COOL... Food that we ordered was good, though. read more

Ordered a turkey & cheddar sandwich. Got some sort of hot corn melt? What is that? I don't even think it's on the menu. Also got Mac n cheese with no utensils. So that was neat. read more

Amazing food everytime. I don't branch out much because the things I've tried are so good. I'm a big soup lover so I always come here if I'm sick or hungover. Definitely a bit pricey but for fresh ingredients and healthier foods than typical fast food I'd say it's worth it. read more

Panera Bread - Homestyle Chicken Noodle Soup and French Baguette and Fruit Cup with Bottled Passion Fruit Papaya Green Tea - Sandwiches Near Me - Rapid City, South Dakota

I really like the new Croque Monsieur Croissant with turkey. This is location is co-located with many stores in the area. Easy access.

Ordered 3 bagels sliced and toasted through the kiosk with a few other items. Brought food out to RV to eat and noticed that the bagels were sliced but not toasted. I realized I had forgotten to order a different bagel with cream cheese so I went back in to order. This time I went up to the manager at the register and asked it they no longer toast the bagels. She said yes, unless it is a big order? Ok. Lazy employees? So I order 2 more bagels toasted and as the manager was putting them into the bag, she seemed surprised to find something else in the bag. She switched bags and when I asked what the issue was, she said that food keeps falling off her fingers. Maybe time to change the gloves...? Came back to rv and opened bag and found container of butter nasty with avocado stuck on it. Pretty poor for a Panera. read more

Panera Bread - Dirty butter container that was thrown in with our order. - Sandwiches Near Me - Rapid City, South Dakota

I seem to get a lot of hair in my sandwiches at times. Blond-whitish hair. I want a refund.

I ordered food that never arrived. It said to hand it to us upon delivery and was marked as delivered. I called numerous times to both the delivery driver Kimberly and the store and couldn't get an answer. To top it all off, I never got my money back for the food I didn't receive. read more

We haven't been to a Panera Bread for quite a while. Somewhere along the way we won a Panera gift card and saved it to use on this trip. This location is conveniently right off the Interstate along our route so it was calling to us. We walked inside and everything looked clean and inviting with friendly greetings and no pressure to hurry up and order while we studied the menu. We decided to order Coffee and two Breakfast Wraps - Egg White Mediterranean for my wife and Maple Glazed Bacon Egg and Cheese for me. At $4.99 each the size seemed a bit small, but the taste was very good. I might order it again sometime. I'm usually more into a Bagel Breakfast Sandwich but really wanted to try their Wraps. Coffee was very good, I got the Hazelnut and added Cream & Sweetener. Oh, and clean restrooms! read more

This has got to be one of my favorite restaurants. I usually have it delivered and it's always wonderful. They are prompt and friendly when they come to my door. My love for Panera's started in California and I was so excited to find one in Rapid City. read more

We had a great experience getting the Tuesday special on bagels (13 for $7.99) and using a reward. On top of that I had a $20 gift card to figure out. The manager (and trainer) helped the counter girl work through the process with us. And they let us pick the bagels we wanted which is not the norm in Boise for getting the Tuesday Deal. Also had a reward for 1/2 off a pastry item. Giving 5 stars to counter some of the negative reviews from the branch covidians with their armchair industrial hygiene degrees. read more

Panera Bread - Outside - Sandwiches Near Me - Rapid City, South Dakota

Sad Sad Sad!!! Not even closed to what it used to be some years ago. Female manager and employees are rude and dismissive. If it's delivered by UberEats, the packaging is poor, they send water down the Broccoli and cheese soup and the same with the coffee, a terrible taste and a waste of money!! Not like their product is cheap!! ** Don't waste your time neither your money, it's not worthy it any longer!!! It's not like it used to be about seven years ago.** read more

This place was absolutely insane! The staff were trying to close 30 minutes early on a Friday night in Rapid City!! There's sports going on and lots of traveling. They treated my deary granddaughter liek she was trying to seal a cookie! They ran out bread, which ironic. Panera BREAD. They ran out of mac n cheese, broccoli cheddar soup, chicken noodle soup, and probably more. I left starving. I may seem like a nice lady, but boy oh boy. This changed my perspective of this dreaded, horrible place. read more

Stopped for a late lunch. We were tired of fast food take out. Such a nice change. Good southwest chicken salad, wild rice chicken soup and chicken avocado sandwich. I like the iced tea selections. For Covid all the employees are masked, they have a plexiglass protector, every other table is closed and the sign says the tables are sanitized every 30 minutes. Our cups and straws were given to us in plastic bags. Friendly staff and quick service. Highly recommend. read more

Panera Bread - Chicken wild rice. - Sandwiches Near Me - Rapid City, South Dakota

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I have to say, Panera is Panera. Expensive and not all that great. I had a gift card or I would never pay their prices. Salads are small and too much price wise. The service was meh. If you order in the mobile app, you can at least avoid the unhelpful staff. The manager was run off her feet and not particularly helpful. You have to get your own take out containers which means everybody and their mother is touching them. We ordered lunch which was $34 and some change. Positively outrageous prices. At least I had a $20 gift card. Asked to buy a loaf of sliced bread clearly on racks behind the cash registers and was told they were for the kitchen. The cashier pointed to a very meager selection of bread available and said I could buy one of those. I've never seen a Panera nearly out of bread at 11:45 in the morning. I would save my money and go elsewhere in the future. read more

We love Panera food and stopped while on vacation in the black hills. Service was great and the lobby was clean. Food was overall good but the cookies were rock hard. That is the only reason I didn't give four stars. Worth stopping better than greasy fast food read more

Panera Bread - Sandwiches Near Me - Rapid City, South Dakota

The food is always fantastic; however the staff was so rushed that one staff member was actually running through the restaurant to keep up. The male staff member never spoke. He walked by our table and took plates we were still eating from, then without a word walked off. read more

Someone made the utterly irrational decision to get rid of the best item on the menu: the flatbread pizzas. Personally this completely ruined my experience and I will not be spending my money at Panera until this change is reverted. read more

It's Panera, fast casual food. Salads, sandwiches, soups, and pasta. Step in the door and order from the counter or the techy kiosk. Either way the food comes at the same speed. The food is good. The tables were filthy and sticky. The lettuce was wilted and not look good. What did I learn today? Not sure if this was a better decision than Jimmy Johns. read more

Panera Bread - Round 1 - Sandwiches Near Me - Rapid City, South Dakota

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I believed this place has gone down hill. We had to microwave our own pastries, the bagel came out with a portion cup or cream cheese and we got a splash of coffee with our milk. Unfortunately we will not be back. read more

Food was much better than it was last time I was here. The manager was extremely friendly and was going out of her way to help all the customers. Even came and grabbed my dirty dishes from the table. read more

Terrible service. So slow. Out of everything - in the morning. We are staying in a hotel near this Panera. We have tried the drive thru two mornings around 8:30. One morning, they were out of coffee. Had to wait ten minutes for them to brew some. Then the next day tried again. Waited 15 min in the drive thru. We were the only car. Today. Went inside. So slow and inefficient. Plenty of staff. But they are poorly trained. One guy says to another staff member - "All this order needs is a hazelnut coffee, but I'm not supposed to be here yet so you can get it yourself." Just total sorriness. Won't be back. Unfortunately this is becoming the standard for many Paneras we have visited. read more

I'm new to their APP and when I got to the window to get my food..the worker reminded me that I had a "free treat" for signing up for the APP! He didn't have to do that! What a great way to add a cherry on top to good food and great service! #SouthDakotaProud read more

Stopped by on our cross country trek home. Ordered on the app for rapid pick up. It was ready, and accurate, when I picked up, 10 min later. Very fresh and delicious! Got 1/2 turkey bacon sandwich and 1/2 Greek salad. A lot of food for the price. Really happy how accurate it was as I added and subtracted lots of things to both the sandwich and the salad. Just what I needed after eating fried food for 2 days! read more

So get the chicken and wild rice soup a BOWL.. I pay for a BOWL... and yet I get half a bowl wtf??? It wasn't busy there were people cleaning but it wasn't clean and these two gals were walking all over looking for a clean table... I wouldn't go back!! read more

I've been a long time fan of Panera and was excited when this location opened in Rapid. Up to this point, any visit has been wonderful and the restaurant has been clean. Unfortunately, this was not this case on 6/23/23. The restaurant was very dirty and the staff were not friendly. The egg on my salad was a very scary color. It was not the experience I've had in the past of Panera, or this location. read more

This was such a relief from fast food. We were able to find parking for the RV and the person taking our order was able to keep up with a very complicated order for 4 people who hadn't eaten at a Panera in a long time. They got the order perfect and the food and drinks were delicious. My husband said the Turkey Bacon BLT was delicious and wants to go back for two more "for the road." The grilled cheese had a lot of bread and not much cheese but, other than that, every bite was perfect from the soup and the sandwich to the salad and the cookies. We'll be back! read more

So they do social distancing (yeah right) an employee pushed past us and a few other people, among other things that made social distancing a joke. They do make people wear masks which is also a joke because when you are seated eating you can take them off and people are walking by (NOT 6ft away). Plus we had to clean our table off. Less tables so you can "social distance" (looks good on paper I guess) but NO ONE cleaning off tables in between guests....so so much for that part of being "safe". Training a new employee who was standing by one of the two cash registers they had open. Poor management, have the trainee clean tables during the rush and train when it slows down....not rocket science. Our soup was cold and really thin. Took mine back and did get a hot one back so that's the one star. read more

Really great food. Quick Service. Panera is definitely my favorite restaurant in rapid city.

Salads are smaller but not the price. It's good but not filling. Clean and fast service

A friend messaged me this information about Jackson Rogotzke. I thought it should go on Yelp! the amount of I just went through the drive through at Panera and a guy named Jackson Rogo...something (I couldn't memorize it all) helped me. He was awesome!! Super helpful, super patient, great customer service! He found out that my husband was sick, and so kindly and carefully up sold me on chicken noodle soup. (Actually, I may have up sold myself, but he was very supportive.) He did an awesome job. Ha! read more

The portions seemed smaller for carry out from what you get if you eat inside. Especially the salad.

I love Panera but we waited for our pick up order for about 20 minutes and we were the only car outside. We tried calling 3 different times. Got ahold of a super nice woman who works for corporate I assume and even she couldn't get ahold of anyone inside of the store. Eventually we went through the drive through and then had to wait behind 3 other cars. My food has now been sitting for about 30 minutes. And lastly they gave me the wrong side. read more

The food is good but the follow up on complaints leaves a great deal to be desired. There was a mix up in the drive thru where the ordered received was considerably less than what was ordered and what was charged. Attempts to reach someone that day was frustrating and Took repeated calls. I was promised a gift card in the mail to compensate which naturally did not arrive. I called again and was promised a call back at an appointed time and the call never arrived. sorry, my business with Panera is done, read more

Compared to other Panera locations, this just does have the same food quality. Baguettes are usually hard and portions are smallish. Decent service and food still has the great Panera taste though. read more

This is place is a great, clean and welcoming environment to be in. The food is great, not greasy like a fast food restaurant, but not as expensive as a sit down. It's a great middle ground for something healthy to eat. The employs are nice people and are very helpful, haven't had a bad experience here. Their baked goods are amazing and taste fresh. I give thanks to the Panera team here! Also I recommend there Avocado Melt and Tomato soup! read more

Clean and full of friendly staff and managers. 10/10. So good after a long day of hiking in the badlands!

Food was great all the Service but the cashier was good. Order was messed up and didn't have a care in the world. The nice lady cleaning off tables took care of us and brought the right Sandwich! read more

Panera Bread - Sandwiches Near Me - Rapid City, South Dakota

Panera is Panera... no surprises on the food, which is consistently good. We enjoyed our take-away order back at our local hotel, although they muffed one detail. We asked for a piece of multi-grain bread for my wife's salad entree but we found a white bread baguette in the bag instead. No big woop... all their bread is good. But I had been very specific in ordering on the phone. My turkey-avocado melt sandwich was excellent. But here's a major gripe: my order had been phoned in and I arrived to pick it up. But just as I arrived, a group of four young ladies went through the door I held open for them (always the gentleman.) But before they reached the counter, I said to the lady at the register (and another employee who was standing with her), "I'm just picking up my order." BUT THEY MADE ME WAIT WHILE ALL 4 OF THE YOUNG LADIES ORDERED AND PAID. They could have just quickly let me pick up my order and pay, since I was technically in line before them by having called in. But this delay took several unnecessary minutes that I had to wait. When I pointed this out to the two employees at the counter, I got no apology, just saying "they were here first." THIS WAS PRETTY POOR CUSTOMER SERVICE IN MY OPINION! But I was too tired and hungry after a long day driving that I just took my bag and left. WOULDN'T GO BACK TO THAT LOCATION. read more

This place requires masks but really has no regard for Covid. They want you use the kiosk to order but nobody was wiping them down and they were gross. I ate in the dining room and never saw any staff wipe down tables. I saw a few people sit at dirty tables. Food was good but I do not like their indifference to Covid. read more

The girl at the window on Monday nights should not be working in food service. So rude!! Not good with the customers. Her face would break if she cracked a smile or said thank you for coming. Don't worry. We won't! As a manager of a restaurant she would've been fired a long time ago! Panera bread should give you the option of leaving a review on their website. This was at Panera Bread Cafe 1960 in Rapid City. read more