More like 3.5 stars. Better service and food quality here than other Panera locations. Occasionally I will receive a salad with a couple of wilted leaves, but for the most part the food here has been pretty consistently fresh. There are a number of electronic kiosks by the entrance to streamline the ordering process. Grab a buzzer and your food will be delivered to your table when it's ready. Dine in service is usually quite fast, less than 10 min, and very friendly. As other reviews mentioned this used to be a Paradise Bakery, which IMO was preferable for the wider variety of their menu and free cookie with each meal - both of those are lost with Panera. Prices are a little steep - expect to pay around $15 for a half salad, half sandwich, and drink. Most of the menu items are decent. A little generic, nothing spectacular, but it gets the job done when I'm craving a light, simple meal and am too lazy to make my own sandwich. The one exception are the bear claws, can't get enough of those! Of note, the rapid pickup online ordering option usually takes longer than the promised 5 min. Give it closer to 10-15 min. TL;DR - Food 3.5/5 - Service 4/5 - Price 3/5 - Good place for a quick bite and light, healthy meal read more

Went to a different panera this time,same bad food and bad attitudes as the other locations.$7.98 for a box with lettuce and a couple of pieces of chicken.that was supposed to be the fuji apple salad. Ripped off completely. The staff could give a darn. This place will fail and I'll feel a bit of schadenfreude when it does. read more

This Panera is consistent - good food that tastes fresh and a friendly staff. For quick lunches, I order the rapid pickup on their app to accumulate rewards, and then grab it and sit outside for some nice down time in the middle of my day. You e got to try the ginger molasses cookies that they have right now - they are seasonal, so they are available for a limited time only! read more

I use to get the Cuban sandwich, was my favorite, but they discontinued it. Now I try the different sandwiches, so it's a good change I suppose. Today I tried the new southwest flatbread. Pretty good. A little too much refried beans for my taste, it dried out the sandwich a little. Overall good flavor. read more

Panera Bread - Southwestern Flatbread - Sandwiches Near Me - Phoenix, Arizona

This is by far the worst Panera location I have ever been to. This location specifically must have someone in charge of ordering that is awful at their job, because every time I have gone in, they have been out of several significant items. The last time, they were completely out of bread. It's in their name, how are they out of Bread? They offered me a side of apples with my broccoli cheddar soup, which I eventually ended up canceling after waiting for it, for 45 minutes. read more

This is the second time I have eaten at a Panera in the last 60 days. The first time, the restaurant over on Lake Pleasant Parkway screwed up my order so badly, they gave me a coupon for a free meal and drink to make up for it. Ok.....so off to this particular one today. Different place, so I figure different management, etc. Again....my order was wrong. Maybe if they would start hiring people who LISTEN to what you're asking for, who have an IQ above 50, then maybe their orders will start coming out right. Can't believe this nonsense. I highly doubt I will ever eat at one again. Apparently screwing up orders is their specialty. read more

I had went to lunch here with other girls from work. I had to clean and sanitize our table as there was no other clean tables anywhere. There was no staff in the dining area. We had to track somebody down to get a side of salad dressing or a To-G0 bag. A bug was in my bread. The food wasn't that great. I did not want to make a scene at lunch with coworkers, but will not go back to this dump. read more

Figured I'd try this place again but was disappointed AGAIN. I asked for my egg to be scrambled and it came out over easy. I asked for DECAF iced coffee. They delivered hot and when they brought my iced, it wasn't decaf. I've been trying to get all that caffeine out of my system for hours now. I will NOT return! read more

Went there with a friend as we are on a quest to find the best tuna salad sandwich. We both ordered from the same employee. I got 1/2 a tuna sandwich, and my friend got two tuna sandwiches. I did not order a half, and she did not order two. Also, they do not provide silverware. You have to ask for it when you order, which we did not know as this was our first visit. Shouldn't they ask if you want silverware when you order? Will not be going back. read more

This Panera is the best. We came and ordered a candy cookie. They forgot the candy cookie and said they ran out. So they gave us another one . KYLIE was so nice to give us 2 COOKIES. The workers are so nice the meal tasted good this was the epitome of how customer service in a restaurant should be. read more

We use to order a Rapid Pick-up about every other week from this location, but we're about to stop completely. They seem to always mess up the order (i.e. always forget to include something or give the wrong item from the printed order). And more recently, they seem to always be out of one or another of their bread. I've complained to the store directly and the manager even comp'ed a future meal for the problems. two orders later, and it's back to the same lack of attention from the staff. At first, I thought it was just the employees not caring and just wanted to collect their paycheck. But after the continued experience (as well as seeing that we're not the only ones that have the same experience) I believe it's also bad management. Panera must only employ people who do not care about the customer. It is sad because the food is pretty good ... when the order is right. read more

I've been here a few times and the service isn't bad. They just forget things like the 99 cent pastry and I wasn't mad enough to write a review except they totally dissed me on my chai latte. I wouldn't have paid for a large... I rather I would have just gone to Starbucks if I had known you wouldn't have given me what my money was worth. Like I just opened my cup, thinking it was light walking out and it was... however they gave me an extra cookie so that's the only reason I gave you five stars. read more

Panera Bread - Sandwiches Near Me - Phoenix, Arizona

We placed an order for carry out yesterday evening for pick up at 9:15am this morning. We ordered a coffee tote, a dozen bagels, and cream cheeses. We placed the order last night and went to pick up the order this morning to find the coffee had not been added to the order. Nobody informed my wife the coffee wasn't ready or that it would take another 15 minutes to prepare. No apology and no responsibility claimed for the poor service, just panic from the employees. The bagels tasted stale and the customer service was laughable. No apologies for the incompetence of an employee who can't navigate a menu. If you want Panera and you're close by, choose another location. I'm very disappointed in how this carry out order went especially since we took the time to write out the order and call it in. read more

Lourdes was a joy to meet when taking my order today. Not only was she polite and friendly, she was quick and efficient at completing my order in no time at all. I've not seen such attention to detail and a over-the-top work ethic in the many different eateries that I frequent. read more

Came back today. All kiosk self serve out of order. Very long line with two cashiers only. Had to repeat my order twice to the female cashier who seemed to o my hear what she Wanted to hear. They have no bread to go with my chili order. Really your name has the world bread in it and this is the second time I have come here and you ran out of bread. You really need a GM who cares to fix the lack of business drive you have here at this location. read more

Hurray for a little piece of paradise... thanks to Paradise for honoring my 3 year old free sandwich coupon and giving me my scrambled egg breakfast for free. You get mucho points for class in my book! Glad your in Norterra , you are an oasis ! read more

We come here every Sunday and the service is always fantastic. Corrina (I think that's her name - she's one of the delivery drivers) is always so helpful and caring. She will always go out of her way to make our Panera experience exceptional!! read more

I was in Phoenix for the weekend and my friend took me here. Walking in, the decor and layout reminded me of Corner Bakery Cafe or Panera Bread -- both of which isn't in Arizona at all. All 3 of us ordered the Paradise Club. She also got the Southwest Chicken salad and even though it was 105 degrees outside, he ordered the tomato soup. His excuse - it was cold inside the restaurant. The meat, lettuce, bacon and melted cheese was layered between a croissant cut in half and oozing of their mayo spread. Everything was freshly prepared in front of you as you grab a tray and stand in a cafeteria-like line. I was told that although everything is good here, they're famous for their cookies. The best part? It's free with your meal! p.s. The cookies were good. In fact, I bought some later at the airport location to take home. read more

I really like Paradise Bakery. The employees here are friendly and helpful. The food is good. I would give it 4 stars, but every time I come here, they are out of something that I want. So, there's that. On my last visit, I had to use the restroom. I opened the door to the ladies room and heard gasps and had to start walking backwards because toilets were overflowing and I didn't want to get my feet wet with *that* kind of stuff. read more

Called Panera the other day explained that the food that my wife ordered had made her ill. I was told they someone would be calling us to check on her but that never happened. Perhaps the media should hear how this company cares about the consumers. read more

We used to go to this Paradise Bakery a lot, but haven't been back since they stopped serving blue cheese salad dressing. There's a wonderful blue cheese crumbles salad that came with a weird ranch dressing. I always added red onions, cancelled the ranch, and ordered a side of blue cheese dressing. I don't know why everybody has such a love affair with ranch dressing, or why you would put it on a salad that comes with blue cheese. Anyway, I tried the salad the way it comes with the ranch dressing and won't be ordering it again; such a weird flavor combination. There also was a wonderful Cuban sandwich that they no longer carry. I find that as soon as I find a sandwich that I like, it's gone from the menu. My review is 3 stars because the food is pretty good, but it's overpriced for what it is, and they stop carrying things frequently. I also find that the kids who work there often have a "deer in headlights look" and are confused by any simple request. The chicken and rice soup is good, broccoli cheese soup is good, and of course the cookies that come with the meal are very good. read more

Wow...apparently I haven't been to Norterra in a long time, since the last time I was here, this place was a Paradise Bakery. I loved that place! It was open and inviting...sure it was a little chaotic at times, but that was part of the appeal (at least for me). Now, we've got a Panera. Same menu...kind of. Sterile, wannabe 50s interior...feels cramped now even with the same big windows. The ordering process is more fast food like, with you trying to make a decision quickly and under pressure. Becasue of that, my order was messed up, and I ended up with a different Mediterranean salad than I thought I had ordered. I didn't want to complain, because so far my experience was so crappy that I just wanted to eat and leave. Even the delicious looking whole apple I got for a side pissed me off because it wasn't sliced. I guess you could say I'm not much of a fan for the in-house dinning experience. The food was fine (hence the three stars), but my visit was so disconcerting that I probably won't come back any time soon. read more

This Paradise Bakery makes all the others look awful! The people that work there do not even care when customers are around and will just say inappropriate things, its okay with me, BUT NOT IN FRONT OF CHILDREN! I was very offended and they weren't even my kids! This was honestly the last strike! The second strike was a HAIR in my fruit salad. I mean, that is just gross and made me wonder why everyone behind the counter weren't wearing hair nets. The first strike is they are always out of something or another like edamame! That is what makes the Asian salad! No point in getting it. Its a shame that this Paradise Bakery is so awful because it is the closest one to my house! Guess I will have to drive all the way to Scottsdale and 101 if I want Paradise. read more

I was in such a great mood. Having an awesome day, and then I stepped into the Paradise bakery. What kind of place stops serving breakfast at 10 AM? It was 10:14am Their other food is actually amazing. But I was really looking forward to breakfast. read more

Decided to have lunch outside office and was craving a soup. I must say, I was never so disappointed in service at this place as I did this time. All employees were so down and not so friendly. Place was not so busy and a lot of tables had dirty dishes on them so I couldn't choose to seat at them. I must of had high expectations for this place but this visit confirmd for me, it is just another overrated chain. Sorry PB. read more

Okay here's the deal. I work near this place and generally I'm to lazy in the morning to make a lunch, so I end up here probably once a week. My review is completely based on going at lunch time as I can't recall ever heading there after 3pm. The food is good, but it's a chain, so most likely you've been to one before and you know what your getting before you walk in the door. If you've never been, def give the cookies a go as it's what made them famous in the first place. I tend to see the same employees there all the time, and I've been going for awhile now. Places with low employee turn over usually seem to have better customer service, and this one is no exception. The staff is friendly and courteous and the food is well prepared and presented. The place loses stars however for it's handling of customers as others have mentioned. I can't really imagine a worse way to corral customers then the set up they currently have. Only want soup? Enjoy waiting in line behind everyone else that wants a sandwich or salad before you make it up there. This seems to be compounded by the fact they have three cash registers, and yet I hardly ever see more then one actually open at any time, even when the line is out the door. But despite this, if your not in a hurry and you want good food, Paradise is always a safe bet. read more

That's it Paradise Bakery; You Officially Suck! This place has been in the process of a slow melt down for sometime. The dinning room is usually dirty and poorly bussed. Several of the vinyl cushions have been torn for months. The breakfast menu seems the be an afterthought. The picture that I attached is not a pretzel roll...it is one of the disgusting cushions. To make matters worse, they make a habit of screwing up the breakfast orders. Last time my Cinnamon Crunch bagel had an onion flavor inter mingled with the cinnamon - the must have stored them together. Oh...They discontinued the Mango iced tea, which was good, and replaced it with iced coffee. Really? Is that a thing now? Take bad coffee and put it on ice. It is still bad coffee!!! Did I mention their coffee is bad? If you want a good cup take a short walk down to Elevate. Today's to-go order for a breakfast sandwich had no bacon. You would think they could remember to put all 3 of the ingredients between the bread. It's not that hard. My wife drove back to the store and waited in line to return it. They remade it but she was never offered an apology. That was an omission of basic customers service. The store management is either incompetent or asleep at the switch. Either way they are doing a spectacular job of driving their customers away! With the corporate headquarters so close in Scottsdale, it is hard to believe that a store so poorly run can go unnoticed by the leadership team. Being bought out by Panera has either made them irrelevant or they are in the process of doing it to themselves. Wake up or go on a permanent vacation! read more

Panera Bread - A fine example of their well maintained dining room. - Sandwiches Near Me - Phoenix, Arizona

I miss Paradise Bakery but, that being said, the staff is very friendly. The thing that bothers me most... I am there several times a week and the glass doors have not been cleaned for weeks. I wonder how the kitchen is cleaned or how often? read more

I wish Panera would give you a cookie with the pick 2 instead of a piece of bread. I ordered a salad and sandwich, I don't need more bread. read more

Panera Bread - Wish Panera would give you a cookie with the pick 2 instead of bread. I ordered a salad and sandwich, I don't need more bread. - Sandwiches Near Me - Phoenix, Arizona

This Panera location is probably my favourite one. I stopped by for a quick bite to eat. The sandwhich was good. The service was great.

The food here is great but I just can't seem to try anyting else except the turkey cranberry sandwich. that sandwich gets me every time. breakfast is great too!! read more

I used to like paradise bakery a lot but here is an example of an inferior company buying out a better one. Today I had the sausage over easy egg and cheese with a coffee. The sausage was very good and the egg was cooked great not over done. Cheese a little too sharp for me but was fine. light coffee blend was good but it was the last of the big pot so I told them. why didn't they know? I had to hunt down a fork as none was offered. A wierd restaurant. My 3rd visit and others were similar. Not bad and not great. read more

Really great food. Very clean higher end place to go eat. The staff was very nice and helpful. It is definitely our lunch place to go. Lots of seating and in a very nice neighborhood. read more

After a major fiasco at Village Inn, my daughter and I were still hungry. She decided Panera Bread would be a good selection. We went to the one at Norterra as it is close to our house. We use to go here when it was Paradise Bakery and no problems. I ordered my usual - Fuji apple chicken salad. Panera must have changed the chicken as it did not taste good at all. The lettuce of my salad was also brown (I ended up removing a good portion that was too far gone. So much for being "fresh"?!) I was so hungry I ate it anyway. We also ordered a cinnamon roll and cinnamon crumb bread to eat later (or in the morning). While my daughter was waiting for me to finish my salad she tried some. She commented on how dry it was that maybe it would be better heated up with a little butter?? Not looking forward to that. I eat at the location at 67th Avenue and Beardsley which usually NO problems and the food is good. The Norterra location has gone downhill - WAY downhill!! read more

Not sure what all the hoopla is about with Paradise, but I just can't seem to like it. I've tried several things on the menu: chicken walnut sandwich, breakfast quiche, oatmeal bowl, albacore tuna sandwich, and paradise roast beef sandwich. Even though the sandwiches tasted very fresh, they lacked flavor. I really like their oatmeal bowls, cookies and some pastries though. During my most recent visit (beginning of Nov.), the registers were not working so we got all of our food for free. As luck may have it, I found a strand of hair in my sandwich. GAGGGGGGGG. The busboy was nice enough to ask why I wasn't eating and offered a replacement. So kudos for trying to right a wrong situation, but too bad I had already lost my appetite. read more

The food is delicious from the sandwiches, salads, soups and baked goods I have never had something I didn't enjoy. Great selection of unsweetened ice teas too. Paradise Bakery gets four stars for the food, but loses a star for the price and ordering system. Today I got a whole classic salad add chicken and a large drink, it was over $12. It was delicious in spite of the southwest chicken salad being removed from the menu resulting in roasted corn & peppers not being available (argh). As for the ordering system, they really need to figure out how to remove the inevitable first timer confusion and worker needing to explain repeatedly where to order what from. There is typically a line greeting you when you come anytime around lunch. Today I took food to go and it took 17 minutes. read more

Called in over 15 phone orders - typically correct and ready to go. - Lost a star for errors Had breakfast here three weeks ago. Food service time was greater than the time in a traditional sit down spot. - Lost a star for this. Price is acceptable. Service is not bad. As I type this I self realize that Paradise is a high end Subway. New genre for food, mid-speed food? read more

This place always seems to be packed so I've learned to place my order ahead of time now... highly suggest this if your lunch time is limited. OMG I LOVE the salads here. I know they are not the most healthy salads around but I honestly don't care. The Fugi Apple Chicken salad is to die for! Yum. Big pieces of dried apples, large and flavorful chicken chunks and the dressing is delicious as well. Probably one of the best salad's I've had.... perhaps I'll go this weekend, now that I've written this review I want one :) read more

The food is good. The service ok. Cleanliness awful. This was the cleanest table I could find. Crumbs everywhere. read more

Panera Bread - Sandwiches Near Me - Phoenix, Arizona

I used the rapid ordering using my mobile device. No account needed, I logged in as guest. It was a super easy and convenient. When I placed my order, I knew the Panera was across the street. By the time I got in my car and drove to Panera my food was perfectly packed in two bags awaiting my pick up. It was clearly labeled and ready to go. They mean it when they say your food will be ready in 8 minutes or less. So easy!!! When I arrived home the food was well prepared and delicious. Thank you Panera, I highly recommend using the mobile ordering, so convenient. read more