10553 Cicero Ave Oak Lawn, IL 60453 United States Terrible Customer Service - Very UnprofessionalI am extremely disappointed with my recent visit to this location, which used to be my favorite Panera. I arrived after 6:00 PM and was told they were out of coffee. Later, we bring light roast coffee because I waiting in the line to return and get my money.Then, I tried to order a pick-two mix-and-match deal with a chicken cranberry walnut salad sandwich and tomato soup.The cashier told me they were out of tomato soup. When I asked for broccoli cheddar instead, she claimed it wasn't on the list for the deal. I do not eat their chicken noodle or onion soups, so this was incredibly frustrating.Instead of handling the situation professionally, the employee went to the kitchen, said something to the other staff members, and they all started looking on my way laughing. It was a completely nightmare situation and made me feel very uncomfortable. Eventually, they suddenly "found" the tomato soup, but the staff continued to giggle and look at each other the entire time. No one ever apologized for the confusion or their rude behavior. They acted like they didn't care about the customers at all! I am still upset about how I was treated and do not know if I will ever come back to this location. June Friday 2026 read more

Cancelled my sip-club membership. It seemed like a good idea at the time, but I could never get to a Panera to grab my drink. Although, the drinks are really good, I prefer not to waste money. When visiting, I prefer the pick 2. I generally decide by how I am feeling and what I am in the mood for. Sometimes it's soup and salad. Sometimes it's salad and sandwich. They use the freshest ingredients and every bite is flavorful. I always leave happy. Sometimes, on my way out I have to grab a cookie; it's the kitchen sink for me. read more

Panera Bread - Value meal - Sandwiches Near Me - Oak Lawn, Illinois

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Haven't been to a Panera for years. My recent experience was disappointing.. Their "Dip sandwich was more bread than content. The almond pastry, for the price, was not worth the pricey price.. The workers were very nice.. The problem is with the people that own the business....either corporate or private read more

This is about the Panera on Harlem Avenue in Burbank, IL. The GM is a good friendly guy who looks and acts like a professional. And, while he's on duty, the restaurant is run professionally. As soon as he's out of the building, though, things change. The back of the house gets completely out of hand. One of the cooks back there YELLS and SINGS at the top of his lungs. Customers turning around to glare at him has no impact on him. And, of course, the female managers feel no need to rein him in. As soon at the GM, a man, leaves the building, that is the last time the men's room is checked for supplies or cleanliness. On that subject, when the GM leaves, the dining room no longer gets cleaned. Dishes at the garbage stations are not collected, obviously, until they run out of dishes in the back of the house. There is a tall thin male employee with an extremely deep voice. If he could learn how to speak in an INDOOR voice, that would be awesome. At this moment, I've been in Panera for 15 minutes and I'm about to leave because of the yelling cook. There's got to be someplace that is run professionally no matter who the manager on duty is. read more

I ordered a bowl of chicken noodle soup. Very disappointed. Basically broth a couple noodles, 2 small pieces of chicken and the bowl wasn't 1/2 filled. Sandwiches are great but this is unacceptable. I spoke to the lady behind the pick up counter and she was very nice but said it was the bowl that was the problem it was large so it just looked like less soup. Won't be ordering g this again read more

The worst consistent service. The wait time for even a lemonade and cookie takes 30mins. Every time I have placed a pick up order on the app they forget at least 1 item. i have had to drive back multiple times and they refuse to give any compensation...I normally love Panera food but just don't go to this location. read more

Wendy is AWESOME!! She greets me by name and remembers what I ordered. Her customer service it over the top!! Wendy greets each customer with a smile and by name. No matter how long her line in, each customer receives the same type of service. She is a keeper!!! read more

Just wanted to give a MAJOR SHOUT OUT to let everyone know how WONDERFUL Wendy is at the Oak Lawn Panera Bread! She is the epitome of excellence in Customer Service. She greets her customers with a big smile and warm welcome as soon as they walk in the door - she knows so many by name! She always makes my day : ) She is a truly a treasure! read more

Good day today for lunch! My tuna salad sandwich was tasty but messy. Asked for extra tuna salad (+$2) which ended up on the paper and not in the sandwich. Other steak and cheese sandwich could have had a more generous serving of meat for the price. Coffee was excellent as always. read more

Panera Bread - Tuna salad - Sandwiches Near Me - Oak Lawn, Illinois

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For $10 you can buy the skimpiest sandwich! What a deal! Seriously though. 90% Cheap bread. The thinnest slice of tomato and cheese. Yes, there's cheese in this sandwich - just can't see it because it's paper thin. Will not be coming back. Quality has gone far below average at Panera. read more

Panera Bread - Sandwiches Near Me - Oak Lawn, Illinois

We went there for a dinner. They have nice outdoor seating with plenty of room and tables. Good for people watching and enjoying the summer weather outdoors while eating. The food was delicious, it was prepared fast and we had good service. The only complaint is that it's a bit pricey. And the high prices don't even include drinks. Overall a good place to eat, clean, with good food. read more

Panera Bread - Sandwiches Near Me - Oak Lawn, Illinois

Ordered veggie sandwich and the veggies were not fresh and the lettuce looked like it could have salmonella. I also ordered a cookie, hot tea, and soup which were all fine. My stomach hurts a little even though I scraped all the yucky veggies off. Also, I hate when people carelessly stack onions and tomatoes all in one place on the sandwich instead of evenly distributing them. Quality Control here was clearly just not there for them today. If they are going to run this type of business, then lower the prices about 25% at least. read more

I was having new tires put on my car, so I walked over to Panera for a nice, leisurely lunch. Ordered the chicken Caesar salad and had a seat. The help were friendly, everything was great. Then I tried the salad. Everything in it was fresh, high quality, but the salad was just okay. Bland, not much in the way of seasoning. For $12, it would be at least as good as the salads at some of the local fast-food places; this just wasn't. read more

Very clean place. Good food. The employees aren't that friendly and kinda rude. Could be better read more

The left is what they want you to think you will receive so that you will give them your money. The right is what you will actually receive. A disgusting pile of rice with a few tomato slices mixed in read more

Panera Bread - Advertisement - Sandwiches Near Me - Oak Lawn, Illinois

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It was easy to order on the app food was good but it took 15 minutes to receive my food. Not sure what that was all about. The place was semi crowded not that many people in line waiting. It was a Saturday so let's see what happens next time read more

Panera Bread - Pecan braid pastry - Sandwiches Near Me - Oak Lawn, Illinois

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Oh my God the food was tasty. I was at a different location yesterday and I'm bringing my business here. I left very happy looking for an excuse to return later. The broccoli cheddar soup was prepared correctly, not watery. Sandwich with crisp lettuce. Pastry fresh read more

Very friendly employees and quick service, made this panera my go to!! Definitely a nice environment when everyone is friendly and everything is done in a timely manner, great service. read more

I got my food today and expected to pay with my gift card they said they didn't except it what location doesn't take gift cards??

I wish I would have red comments before ordering and people are right about this place I feel like they robbed me read more

Consistently, Inconsistent. Food is over all very good.. Staff has been pretty friendly.. But only up until you have food missing from your order, or made incorrectly. Then nobody sees you standing there with problems. Every time I've made a to go order, they have all been incorrect (either by something is missing, or the wrong food was put in the bag). I do very much like this locations quality (when the food is correct), but kitchen prep & double checking for consistency is not their forte. read more

Went for dinner tonight, there was 5 of us. They didn't have half of the things we wanted, very disappointing. The bill was $85 for what we didn't really want. After eating, two of us wanted something sweet. We waited a few minutes and a young man told us "she was on the phone" and would be with us soon. Then the lady, still on the phone, told me if you're using a card, order at the kiosk. So for 2 cookies I had to do that, then walk to the other side of the store to pick up. The bakery case was right next to the kiosk. Can't understand why they are still in business. read more

Curbside order pick up is a joke. Waited over 25 mins after my order was suppose to be ready. Waste of time. Called inside because I was in the car with my kids and no one ever answered the phone. The girl who is delivering the food is wearing gloves, but not changing them touching door handles and everything else. She finally delivered to someone that pulled up after me. I stopped her and asked where my food was. She said some guy walked in and picked it up. Not sure how that was possible when I did curbside pick up with my car make and model. They clearly didn't verify the customer. Unacceptable! read more

Every time I go there not one person smiles. There is the one lady that works the front that is somewhat friendly but still no smile. It took about 20 minutes to get a bacon and egg with no cheese sandwich. It was not busy at all. I went to get my coffee and I am assuming the lady walking around and wiping down the coffee station with a napkin was a manager because I was waiting for her to finish wiping down the station with that one napkin. I was standing there waiting for her to be done she made it pretty clear I was in her way by just her actions again no good morning or a smile. The sandwich I finally got after them asking me twice what I was waiting for was cold. I usually like going in just to grab a bagel but after that interaction I will find another place to go. I think I was in a half way decent mood when I walked in but by the time I walked out I was pretty depressed. That's the vibe you get. read more

Huge fail!!! I ordered TURKEY, and got TUNA!!!! Then I tried to call the store to tell them, and surprise! They don't answer. Unbelievable. read more

New Tuscan sandwich is really good. Tried this sandwich in 2 other Panera's, but in this location specifically; the bread was much more toasted and crunchy! read more

Panera Bread - New Tuscan Sandwich is really good - Sandwiches Near Me - Oak Lawn, Illinois

I really like Panera Bread I can only go occasionally because the little it's a little costly but I understand for a better quality food that sometimes you have to pay a little bit more than what you're accustomed to definitely cheap food cheap fast food is not always as healthy as you would like it to be Sometimes it's just not practical to prepare all your meals that you may need to consume and you might need to eat out I definitely try to limit it but on this particular day I was in a rush and I was able to get a lunch combo which included half a sandwich and soup cheddar cheese soup chicken sandwich sandwich was actually the best of the two I wasn't too thrilled with the soup kind of tastes kind of canned when I had the soup before it was more Hearty and Rich this time it wasn't his best but I still do like Panera I like the customer service I like that they have a patio and I was able to sit out and enjoy my my lunch along with other people on their lunch break cashiers are pretty friendly and the people who come out to serve you at your seat are pretty nice as well the bathrooms are pretty clean no complaints read more

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DO NOT COME HERE!!!! I would've given 0 stars, I waiting 20 mins at the counter there way nobody in front of me and nobody behind me. I was the only inside order. There were 2 cars in the drive Thur at this time. I counted 8 employees in the kitchen. I spoke to the manager and asked for a refund. The manger then told me " I'm sorry that you don't understand how this location works". This location needs a completely new staff. Be cause of this experience I will not be going to any Panera breads anymore. I case you were wondering what I ordered, 2 cups of soup witch is already per made, and a half of a sandwich. read more

For years I lived Panera. Years! It has taken the last four time of TERRIBLE service to ruin it forever and I will jot go back. A weekly visit for me and my family down the trash. McDonald's has better service!!! Shame on Thai company for ruining something so positive. read more

I had high hopes for a great morning at Panera Bread; however, I received food that was not so great. My sandwich came back with bacon bits (cold hard old pieces of bacon). My order was eat in- so I'm surprised they would actually serve it to me like that. I made a complaint to the manager and she replied:"yeah this wasn't cooked fresh" Duh.. Roger that, but what are you going to do about it?! Finally the person who took my order made me a fresh sandwich. It took her 2 tries with the bacon. Seems like the machine they place the bacon in tends to burn rather than cook... Poor management, great save by cashier. Today 1 star not earned. Tomorrow maybe, but not today. read more

Panera Bread - Sandwiches Near Me - Oak Lawn, Illinois

Lately the bread here has been amazing! No other dishes have disappointed either. Workers are friendly and efficient, I've rarely had an order wrong or mixed up. I can't say that of many Panera breads. Really I have no complaints, they just need to keep doing what they're doing. The soups are really great at Panera bread and I wish the seasonal items wouldn't leave the menu. read more

Have been ordering from here for several years. Today, very disappointed- ordered flatbread chipotle chicken and Fuji chicken salad. For the money, not worth it. Skimpy with the lettuce(wilted) and chicken in the salad, and hardly any chicken on the flatbread. Do not recommend this Panera location. read more

I had completely horrible experience at Oak Lawn IL Panera on 9/24 - Sunday 10:00AM(ish) 1. Floor was sticky, dining room looked like it was not serviced at all. Garbage on most tables, surfaces sticky everywhere. 2. Out of rolls for sandwiches - On a Sunday morning? Really? 3. Took 17 minutes to get a bagel and one small sandwich. Saw two other orders go out in that 17 minute period. (Yes, I timed with the time on my receipt.) Many people besides my self waited..and waited.... 4. I counted 9 people behind the counter - none of them even looked like they were slightly rushing to get orders out. In fairness, the people working were polite, but no way would I go again. read more

They can't even get an order right!! I have called 5 times and keep getting disconnected. They don't even answer the phone. Waited 9 minutes for a manager then got disconnected. NEVER will I retune to that store read more

Have visited this location numerous times and they always get something wrong with the order. Never fails, always check your order here

Another one of the fast casual chain restaurants I like to go to...the food is great (their panini, soup, and desserts are fantastic) and the place in general is a great place to have a bite to eat. They are pricey but the quality of the food more than makes up for it. I recommend this place :) read more

Panera Bread - Sandwiches Near Me - Oak Lawn, Illinois

Terribly slow service. They have a person checking all of the online orders since it looks like every online order was missing an item. Make sure you verify any online order for no missing items. read more

I have been coming here to this Panera bread for years since my kids were In high school. I love the ambiance it get very crowded when the high school students come out and stop by to eat. I love to sit by the fireplace it is very cozy and homie. I usually have a soup and a sandwich but this time I had a a salad I was not very happy with it because it said it had chicken unless the chicken flew the coop I did not get any. I was very lucky that day because they had the chicken wild rice soup my favorite. Yum. I can give this place 5 stars but the service is a little slow and the portions are very small. Sometimes they forget to add the chicken or the dressings but I love to come here anyway because it reminds me of the times when I used to come with my boys after school. read more

In town for business and came here 3 out of the 4 mornings. Mostly a great experience, but today my bacon egg and cheese on Asiago was back, 1/4 egg and cheese on Asiago. Shameful. I ate it so I didn't embarrass my coworker, but seriously? read more

Panera Bread - 1/4 egg... - Sandwiches Near Me - Oak Lawn, Illinois

Great place for soup & sandwiches. I normally avoid fast-food chains, but everything I've had here has been very good. Service has been great, they always check my bag before handing it to me. My only complaint is the food is a little pricey. read more