Clerks ensures a tasty flavorful meal. The restaurant was clean. Bathrooms were well kept. Customers were happy with their sandwiches! read more

Firehouse Subs - New York Steamer - Sandwiches Near Me - Oak Lawn, Illinois

Great Sandwiches! OMG! I'm obsessed. Firehouse is a regular deli/sandwich spot with adequate service, but what it lacks in service and atmosphere, the food more than makes up for. If you are in Oaklawn, stop in, you won't be disappointed. read more

Use to come to this location all the time. The food is not bad but they really need to fixed their dining room. It's a mess. To the point that there is no dining area anymore. Just chairs were people that order wait for their food to go. You may say that they are doing this to protect their employees. Well no one was wearing a mask. Boxes everywhere chairs and tables piled in corners. Where is the owner / manager? read more

Firehouse Subs - My to go box, wrapper and all. Nice. - Sandwiches Near Me - Oak Lawn, Illinois

They were attentive . However, their attitudes were not very welcoming. Girl at front specifically. But nothing major.

Worker was named Victoria, super kind and sweet. Glad to have her serving me and got my food out in a short time. Workers aside, loved the sandwiches. Will dine again. This was a while back, hope she is still doing good! read more

My first time trying this place and I wasn't disappointed. I had the hook and ladder with chips. It was good and fresh. The service was fine. I can't wait to try other items from the menu. read more

I ordered takeout from here on Friday night via Grubhub. I've never had them before, and I like that there's an option to get a small sub that's around 3-4inches. I ended up doing the small subs on 4 different specialty subs they had, so I was able to have a sample and see which one I like more for future reference. Though it was probably a pain for the sandwich builder. I ended up trying their spicy Cajun chicken, firehouse meatball, Italian, and the turkey bacon ranch. I did wheat bread, and I also removed mustard from all 4 sandwiches -- it normally comes with the sandwich. Their wheat bread tasted a bit like a sweet roll, I didn't really like the hint of sweetness, as I typically prefer plain bread. After having all 4 sandwiches, I can't say I have a favorite, but I definitely wouldn't do the turkey bacon ranch. It's not my sip of tea, it tasted like condiments made up more than half of the sandwich. The spicy Cajun chicken gave me a kick, but it wasn't overbearing which I can appreciate. The meatballs were delicious, and they gave managed to give me at least 2.5 meatballs despite having such a small piece of the sandwich. If I have to pick, the Italian would be my first choice as it's a blending of all of the ingredients together, but spicy Cajun chicken and the firehouse meatballs are also a great option. The order was accurately made, and they followed all of my instructions despite me asking for a lot. I'd recommend this location to anyone in the area looking for a sub sandwich. read more

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If you come here, I suggest you do so when you have a good hour or two for a lunch break.

This location is always closed earlier than their stated hours. If you can't find help, don't bother having this location. Rediculous.

I called in my order and the girl who answered the phone was extremely RUDE and put me on hold to take a customer order that was inside the store while I was in the middle of my order and then had me repeat the whole order again . They were out of what I wanted and this isn't the first time. I cancelled my order and asked to speak to the manager she was quiet for a second then said hi , I'm the manager read more

First of all, the food was GREAT! Maybe the best sub sandwich place I've ever been to! My dad and I got the Turkey Bacon Ranch and BBQ Cuban. We give both of them 9.5s out of 10. The service was very nice, they were very respectful. They were even very nice to a guy pacing around the restaurant. We will be coming back often. Ps. We got two sandwiches and it was enough for lunch and dinner! Thank you guys. read more

Alright place to eat. Menu prices went up. Its different from app. Workers are good at greeting but gossip too much. Waited longer than usual to get my sandwiches. The soup is always good but the service changed s lot. A nice place to alternate from but not all lovations workavle. Better to take out. read more

Took over 20minutes for the staff to take my order and make the sub. Only one person in front of me. Most likely not returning Jimmy John's or subway would had me in and out in under 5. read more

Food is usually good. This particular location however seems to be frustrated and lack hospitality. Another thing is, sometimes the meat comes out cold or not warm enough, so I asked if it could be steamed twice. Who I assume to be part owner with a lazy attitude said no he cannot, paused then said it's a liability? It's a liability to double steam the meat? So what would they do during rush hour? I worked at one of the busiest ones around and have never heard such. This one does seem clean. As for hospitality and a non robotic attitude not so much. read more

After first moving to Oak Lawn I discovered this location. The staff were friendly and attentive. The service was completed in a timely manner and what attracted me to the location initially was that the line was not long at all. Wait time, in the few visits I've had, has not been more than 10 minutes. This is even while the establishment was packed. My favorite sub has been the Hook & Ladder. I even brought my mother back with me my next two visits. Excellent job! Keep up the great work! read more

I will never step foot in this place again! I don't think they like black people. I visited the Oak Lawn location a few years ago. I'm standing in line with two white customers in front of me. The guy behind the register takes their order but when I approached the register he says, "Hey buddy! I'll be right with you." He then proceeds to the soda machine, gets a drink, and starts his break. You telling me, you couldn't wait one minute to take my order before you start your break? Very unprofessional! Ok, it's been a few years, let me give them another shot. I go to the same Oak Lawn location a few days ago and the guy behind the counter eyeballs me as I walk in the door as if I'm about to rob the place. I said hello to him and the 3 ladies behind the counter. He responds with a weak hi (no smile). I'm standing at the register and nobody came over to take my order, or at a minimum say "we will be right with you sir." Nothing!! Taking my business elsewhere! read more

Great app for the new update and the new year new version is good but it is still great to play with friends or family

Great staff, brisket sandwich & clean bathroom & dining room. I would definitely return.

Ahh! My first time here! I had the Engineer and a cup of chili. Had the Engineer without mustard and mayo but with peppercorn ranch. Everything was great! read more

Prices are a little higher than other places, but the sandwich I ordered I found to be tasty, and of better quality than average, The store furnishings were a bit nicer than other sandwich shops Just a little better than average. read more

So when did you guys stop wrapping your pickles ? Now the bread breaks apart from being wet . 4 sanwhiches with broken bread . Also you need to turn up your toaster and slow down the conveyer belt . I'm not sure how you don't have points taken off on you fire report . read more

I've frequented the location in Orland Park for the better part of two years. Always good service there so when the Oak Lawn location opit was a no brainer for our family and I to come in and check it out. The decor is nice. That's where the praise ends. I've never waited 35 minutes for a sub sandwhich before and I have no intention in doing it ever again. I understand if the staff is new (as demonstrated by the girl at the register asking another how to do things on the register) but that isn't the customer's (our) problem. Half an hour for a sand which is unacceptable. This isn't even to mention that 2/6 came out either topped wrong or simply being the wrong sandwhich all together. I'll be back because the sandwiches are great, but it won't be for awhile. I advise someone, anyone, to come in and do a bit more training. read more

Newly opened up in the area and I'm a little torn about my review. The food was good but a little pricey. I love, love, love the coke remix machine. If I ever win the lottery I'm going to buy one for myself. The only thing was that they were S-L-O-W. I tried to tell myself that everyone is probably new since it just opened but it was still frustrating. I'm sure they will get better as time goes on! read more

Firehouse Subs - Hook and ladder light - Sandwiches Near Me - Oak Lawn, Illinois

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Doesn't look like much when you walk past, just like the little sub shop on the side of a building it is. Firehouse subs looked appealing one day out of nowhere for my friend Jessica and I. Walked in, and ordered out food. At that moment we saw they were not wearing masks......... during this pandemic. At first we thought they just weren't at the moment and we're going to put masks on before they started making our food. Kinda scared about it but then I tasted the sandwich they took 45 minutes to make lol. read more

First time ever eating at one of these locations (told the staff this) not even a recommendation or a hello, ordered their version of a Philly steak (firehouse steak and cheese) it had three small chunks of bell pepper no signs of onions very wet and soggy ....staff doesn't care attitude and sloppy sandwich is going to doom this business...only plus was the pickle slice they threw inside my sandwich wrapper(didn't even ask for it). The Subway steak and cheese is way better then this and that's not saying much, cause they suck too! read more

Firehouse Subs - This soda sucked as well flat Dr.Pepper - Sandwiches Near Me - Oak Lawn, Illinois

I often find myself at this location and not the Orland park location. I get the hook and ladder fully involved on wheat bread and it's always toasted just right and not overflowing with ingredients but just the right amount. The sandwich is not too wet- I have had the problem and other firehouse locations- and everyone is always so nice. I come here at least twice a month and I will continue to frequent this location. read more

First time ever at a Firehouse Sub. Definitely will be back. Food is fresh (had an "Engineer"), and the staff is awesome! Greeted as soon as we came in the door, order filled promptly and correctly (surprising how often that doesn't happen at some places) and the entire store is clean (including the Ladies a/k/a Firewoman's washroom). read more

The people who work here are always nice and very quick even if there's a lot of people in line. Always come here for an italian sub which is really good. read more

New management reached out and asked for another try...so I did. They responded with a much better experience. Friendlier service. Lights a bit brighter. No charge for a cup of water. I am so happy because the Firehouse sandwiches, to me, are the best of the sub bunch but just couldn't justify the cheapness and misery the first go around in this location. Kudos to the new crew, I'll definitely be back! read more

Me and my baby loved the sandwiches and chips! Always an option for lunch. Very convenient, and mess free for my toddler.

BEWARE PLEASE!!! Terrible experience and treatment. Had a offer for me and my husband. I was sick with Covid and called ahead on 1/10 @ 5:17pm to let them know that I couldn't come in out of fear of passing it on. I asked if my husband could bring my phone and his up to the store and was told yes as long as it's on separate phones. My husband get to the store and is told at checkout that he couldn't do that after he was explicitly told he could. Another associate even stated that they overheard the phone conversation and confirmed that the associate we talked to earlier in fact did state it was ok. My husband was rudely told no. Once my husband returned home empty handed after making a pointless trip, I proceeded to call the store and asked to speak to its a manager at 6:06pm. A young women answered the phone and stated there was nothing they could do and that the guy was new. My thing is that we were sent off and made a pointless trip and your saying there's nothing you can do to correct that? That was totally unfair. I told her how rude my husband was treated and she didn't even address it or apologize for that kind of behavior. We were completely wrote off. I had individuals tell me before about treatment to them at this location, but didn't want to not try them out for myself because I like firehouse subs, but after tonight, this will be our first and last time visiting here! read more

Not sure why they hire 3 people who stand there looking at each other while the line grows longer . I stood there for a long time before I had t walk out read more

For this place to be brand spankin new, it sure is dirty. I went in for the first time last week and was very put off. The place was filthy first observation. I walk up to counter and not even greeted in a friendly manner by the so called "owner". Needless to say not impressed with his customer service skills He has a very nasty attitude and rolled his eyes as people came in. Definitely need someone friendlier as the first face you meet not the condescending owner. Only reason I gave it two stars was for the simple fact that the girls making the actual subs were friendly and nice. Honestly dont think I will ever set foot in this place again and have already dissuaded multiple people from even trying it out. when this place goes out of buisness in a few months they should consider putting in A Jersey Mikes. read more

First of all the sandwiches are really good but the employees are not friendly at all. It seems like they don't even want you to order. They need to go train at jimmy Johns where they are always friendly read more

Mediocre at best. With all the competition in the sub industry, I don't expect it to last long. Staff was extremely unwelcoming to boot.

Went there for the first time today. Ordered four sandwiches and the service was reasonably quick. My sandwich was good, after they got it right. The girl asked me 3 times what I wanted and it was still wrong. When I brought it back I repeated my order 2 times and she finally had to write it down. Normally I would be forgiving but it was a simple order for one sandwich, and there was no one else ordering or waiting. Probably not going to be coming back any time soon. read more

This establishment needs to figure out how to run a sub shop. 60 minute wait for one sub & salad? People were asking for their money back and left. Very unhappy. My husband decided to wait it out. Bad decision. Not once did anyone alert the customers they were woefully behind. Nor did they offer any compensation such as a free drink or coupon for a future visit. Not one manager came out and apologized. When we got our order home. My salad did not have any salad dressing. Nice dry salad. Needless to say, neither of us will be going back. read more

Just got back from this hell hole. The employees are not friendly. 2 subs took 25 minutes. they do not know what they are doing there. read more

I prefer fresh food over fast food like McDonalds and Taco Bell. Because of this I really like to get submarine sandwiches. I've always liked Subway, Potbelly, and Jimmy Johns. Firehouse is still new to the area. I've been there three times now and that will probably be it. The subs are good but very, very, expensive. It's also difficult to order. Every sub has a silly fire name to it. I'd like to order a turkey sub but that is not possible unless you call it by the silly fire name attached to it. It also takes some time to get your food. At Subway you pick your ingredients and they ring it up. Here you order, pay, and sit down for sometimes as long as ten minutes. It's small inside so if you must come here get it to go. read more

When I think "firehouse" i definitely conjure up images of huge chili pots and hungry men enjoying huge portions. This place does not evoke any of those homely, comfort food feelings. I ordered the signature turkey bacon ranch with chili. The new staff clearly needs practice, ticket times are long. The chili was insulting, it clearly came out of a can and was utterly flavorless. Why is there a wall of premium hot sauces when the chili itself has no flavor. Picking up 2 bottles of Daves insanity sauce would've been the better buy than this meal. You won't be wowed by this place and I think this is the important point of this review. SUBWAY IS BETTER THAN THIS PLACE. read more