For the 3rd time. One of their employees Rob, who by the way was done with his shift - he was walking g to his car, held the door open for my 84 year old mom. This has happened to us before twice. So so pleased. Good food and impecable decent and good employees. Even we saw their manager walking around, checking on customers. This happen today jun 20 @ around 5:15 pm Love, love this place. read more

Culver's - My 1st receipt. I salad was added later in a separate receipt. Aniya assign the number on this order to my second order. Great thinking. - Ice Cream & Frozen Yogurt Near Me - Crestwood, Illinois

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Food was good and came out fresh. Service was quick, and the atmosphere was clean and comfortable. Would stop here again. read more

Culver's - Ice Cream & Frozen Yogurt Near Me - Crestwood, Illinois

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I have going to this culver's for years, always good. Today I ordered side of coleslaw, there are chunks of the hard core from the cabbage in the coleslaw. The side order was half filled and mostly the hard cabbage core. I ordered frozen cocoa, it barely has any cocoa in it. Very disappointed with my order today read more

Culver's - Large pieces of the cabbage core - Ice Cream & Frozen Yogurt Near Me - Crestwood, Illinois

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Pretty bad. Manager sucks. Workers can't read orders and prepare them correctly. What's the point of picking up if they are going to skimp you on the order? And can't do anything about it unless you come back. I got robbed of $20 worth of stuff but of course they don't care. read more

The manager was extremely knowledgeable about gluten free items and helpful in explaining the operation of their fryers to avoid cross-contamination. I can't tell you how much I appreciate this. I got the bacon deluxe on a gluten free bun and it was delicious! The fries didn't even need ketchup. read more

I love Culvers for many reasons. 1) the fresh food. 2) the service with a smile 3) the training that everyone receives will carry way beyond their time there. The Culvers Culture is the most in my book. Right now I love the Coolers, plain lemon my all time favorite like Italian ice! The Rubens are top shelf and I love their burgers. I love the atmosphere because it's so welcoming. Thanks Culvers. read more

My family and I really loved the service and people! We've gone to the Orland location really appreciated the hospitality and friendliness of staff of the Crestwood, IL location. Highly recommend! read more

At recent time my son had good response when ordering out our order Of Cod fish dinner 2 piece with soup and coleslaw and Butter burger Bacon Deluxe and large fries, medium drinks , and Concrete mixers with Oreo pieces Good service ! Good long time Management! read more

I've tried this location around 4-5 times. Today we ordered two meals (double delux with fries and soda, and a cheese butterburger with the works, curds, and iced tea with no ice) and some desserts (concrete mixer and a scoop of the day) through the drive through. The guy who brought out the items only brought the food and the drinks but took the number as if he had given all of the order over. So, my boyfriend drove away. It wasn't until he got home that he realized the guy didn't give him our desserts. I called and said I would come back for them after our meal. The lady on the line was super sweet and said they would remake them for me when I arrived. I drive back about an hour later and the staff inside knew exactly what I was there for and made my boyfriend's previous Small concrete mixer a Medium for the hassle. I truly appreciate that. I think the customer service here is wonderful! As for the food: the first time I had their butterburger I wasn't impressed. Three times I went there they forgot something or messed up my order- which is why I'm removing one star. Their custard is tricking amazing. The raspberry cheesecake is my favorite flavor of the day. Unfortunately, many of their flavors are made with high fructose corn syrup (HFCS) which I cannot have, so my choices are limited. I do wish they had more without HFCS. My cheese butterburger today was delicious. All the toppings (the works) were on it, and it just tasted better than usual. Their cheese curds are good. They aren't the best I've ever had, but they satisfy my craving. I like to add pepper to them for some seasoning. read more

Culver's - Scoop of the day and medium concrete mixer - Ice Cream & Frozen Yogurt Near Me - Crestwood, Illinois

I picked up lunch from here to go, which is different from dining in, where you place your order, get a cup and fill it with the drink of your choice, and you go to a table with the number they give you. They don't start making your food until after you order, sure it has to be the same with all their food. Still have to accept they serve almost all Coke products, with the exception of Root Beer, where they still have their brand of Root Beer, where Barq's is a Coke product. read more

The best Culver's ever. Culver's has the best managers Nick and Jesus they are extremely polite. They made sure our stay at their restaurant was pleasant. The restaurant is very clean and the staff so nice and very polite. Wow I I was overwhelmed with how cordial everyone is here. I wish I could put 10 stars to their review because they really deserve it. I was given ice-cream compliments of the manager Jesus. It is about time everyone is as warm and goes above and beyond. Thank you Manager Nick and assistant Jesus read more

Culver's - Ice Cream & Frozen Yogurt Near Me - Crestwood, Illinois

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always love going here. always great food, always fast, and always very nice customer service

I will definitely visit this one again! This establishment is is very clean and you could tell they actually cleaned the bathrooms. The staff very nice and attentive to your needs. They have a drive through and parking lot which makes it easy for in door dining. Burgers are always good and the price is average to what it normally costs. read more

While a butter burger only implies the crown of the bun is cover in butter for that extra goodness, as Culver's say; it still a darn good burger. Then patties of fresh ground beef cooked to perfection. I did get a malt and that was delicious too. Up to two mixes and peanut butter and salted Carmel sound and end up tasting wonderful. Nothing fancy her but a good burger. A burger and malt, I left full and happy. read more

Very good, cheeseburger was just the way I like it flavorful fixings were perfect and juicy. Onion rings were nice and crispy and plenty.

Went inside for lunch with a few friends on 4/5/23 around 12:30-1PM. The service was exceptional and all of the workings were doing their absolute best to accommodate the guests. The food was also super crispy and I could tell it was fresh. I definitely recommend coming here. read more

I frequently go to Culver's but a different location, I stopped here for dinner for my daughter and I. Service was typical nothing to rave about, I traveled home to eat dinner I realized what looked to be a hair while eating my salad pulled it off and continued eating. I saw another, at this point I'm now inspector gadget-ing this salad only to horrifically see that these "unknown" hairs were everywhere. I literally welled up with tears when I overturned a piece of lettuce and unveiled an insect . I could DIE! I then inspect my daughter fried tenders and this same mysterious hair is fried to the surface of one of the tenders. Is this a sick joke? A nightmare? Are you guys prepping food and touching your clothes transferring dog hair into orders? Are you guys providing haircuts in the kitchen during the pandemic? What is going on? read more

Culver's - Someone's broken blonde hair or maybe even dog hair covered my entire salad - Ice Cream & Frozen Yogurt Near Me - Crestwood, Illinois

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Just purchased a garden fresco salad with crispy chicken instead of grilled. Found a cashew in the salad... Sour tomatoes... One ranch dressing for a 3-servings salad... read more

I decided to try Culver's again for the second time to see why I didn't like it the first time. This location was close to the movie theater. The order taker was pleasant, place semi-clean: there were crumbs on table, food on the floor underneath table & the washroom was in need of bleach. The food is average, greasy; this will be my last time trying it. I am such a fan of Portillos. I believe if it ain't broke then don't fix it. It lacked flavor, distinction from another burger place. Burger King has more flavor. read more

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When the pandemic first started in March, we came to Culver's for a fish sandwich. It was a horrible experience. I filled out the survey when I got home. Much to my surprise,shortly after I finished email, I received a call from the manager of Culver's. He spoke to me about my disappointing dinner. He said he would send me some coupons for a free replacement meal. I had a hard time convincing my husband to return to Culver's. We went on Sunday , July 12th, thru the drive-up. The value meal butter burgers were hot and delicious. Thanks for caring enough to make it right. Hope our next trip is a " welcome to delicious". read more

Food is decent but very concerning that so many employees are not wearing their masks properly, if at all.

I came here probably a month or two ago to get a brownie sundae. It was dark out so I didn't notice until I got home that I got a cup of vanilla custard with brownie pieces. No hot fudge, no whip cream, no cherry - you know, all the stuff that makes it a sundae. I drove back to Culver's and explained that I ordered a brownie sundae but only got the brownies on it. The girl I spoke to at the drive-thru was very polite but said that it's company policy that they only include exactly what I order on my sundae, but since I "technically get two toppings" she will add the hot fudge no problem. If this is true, who in the corporate world thought it was a good idea to have a customer order a sundae but also have to tell the employee that they want all the things that would normally come on a sundae? I've never experienced this before at a Culver's nor at any ice cream joint for that matter so needless to say I am still perplexed by what happened. I live less than 5 minutes away from this location but I have been going to Andy's in Orland ever since with no complaints. read more

Tried ordering concrete mixer. But we wanted Chocolate and not the vanilla mixed with hershey's. Took 3 times telling them over and over. Finally needless to say I was told not to come back, which is ok. If you can't get order right, we won't come back. To much Mayo on burger anyway. It's slopped on even when we said NO MAYO!! We were nice, dealt with hassle but you all made no attempt to correct solution. read more

I have only eaten at a Culver's downstate a couple of years ago and that was only one time. So I wanted to try something new for dinner and was shopping across the street, so I stopped in. The crew there are very friendly and orders are placed quickly. Also the restaurant was pretty clean and had no odd smells. Ordered the burger special which included a burger, fries, and drink. The food was done fairly quick. I will say the burger was fairly tasty, but you needed a wet suit to eat it and stay dry. Probably one of the messiest burgers I have eaten. read more

There are quite a few fast food restaurant options in a metropolis like Chicago, however, Culver's seems to offer a higher quality product. Keep in mind that the higher quality comes with a higher cost. In fact, the food is very expensive. As I noted in a recent tip, I ordered four chicken tenders and a small coke. The total was just under $8. Really? The small drink was $2. Really? The chicken was good but overpriced. Next time I'll get 20 chicken rings at White Castle for $5. To be fair, most of the food is good. Try to avoid the salads. They are poor imitations of Portillo's and not that good. Custard is quality. read more

Absolutely the best tasting hamburgers of any of the fast food restaurants around. The burgers are juicy and not overly salty. The French fries are ok, but they have the option of braised green beans that are really good and different. Love eating here! read more

I am surprised there are reviews with low marks - I am always very pleased with the service here. When I walk in I can tell there is a culture amongst the employees to say hello and welcome guests which is a good first sign. It is always clean and in my opinion, for it being the lunchtime hour they are very efficient. The food is the most consistent part - I usually get a side salad and everything is always fresh and the burgers are hot and taste great. Worth mentioning, a while back I had an interaction with the girl who brought my food to me and it was clearly not what I believed to be the "Culvers Way" so I gave feedback on the survey from the receipt and within 15 minutes the owner of the franchise called me and thanked me for the feedback. She assured me she dealt with the employee and I appreciated how receptive she was to my feedback. I love when restaurants and businesses have an owner/operator business model, it shows they are engaged and they care. read more

We love this place. The food and the location are great! Fast, clean, friendly workers. My toddler enjoys it too, always a plus. If you ever have a coupon make sure you print it out because you cannot use it off a phone! Just FYI read more

There's a reason this place is always busy. Good food, good service, always with a smile, and always making people glad to be there. The concrete mixer is my go to order, and with the mint addition for the season, a definite home run. read more

Great Food!!! Always fresh and the frozen custard is such a nice treat so many flavors...... my favorite frozen custard is "the turtle" also the root beer floats are perfect read more

Best "fast food" restaurant EVER! I LOVE great customer service and Jesus, the Assistant Manager goes way above and beyond the call of duty! Its HOT ans he even offered me a cup of water, OMG, THANK YOU! read more

Why does it seem like one person is doing the hiring for all the Culver's in the United States? Every one that I have been in from Illinois to South Dakota has the friendliest staff. From the people at the counter to the manager on duty asking how everything was with you meal, I am always impressed. Don't stop maybe Culver's can run the government! read more

Had the worst experience at this location. Ordered a burger meal for myself and a chicken tender kids meal for my son. When the food was brought to our table my sons kids meal was 2 chicken tenders wrapped in plastic with nothing else. I asked the man who brought the food to the table where the fries, drink, and ice cream were that came with my sons meal. He insisted I didnt pay for a meal. I immediately showed him the receipt but he brushed it off and acted like he was doing me some sort of favor by giving me a "free fry". I walked up to the counter and again showed my receipt. He still insisted the kids meal did not come with these items and gave me my "free fry". Once my son finished his meal I went up to the counter to get his ice cream. I was told I needed the coupon attached to his kids meal bag which I never got in the first place. The manager stepped in at that point and gave me the ice cream a long with a couple coupons. Once back at the table and he took the first bite of ice cream I knew something wasnt right because he didnt like it. I tasted it and it was very gritty. Definitely not edible. The couple behind us at that same moment sent their ice cream back because it was freezer burnt. The employee assured them a fresh batch was coming out. Another ice cream was brought to them and they immediately told the employee it was the same, then got up, threw it in the garbage and walked out . Wont need those coupons! Will never go to culvers again! Terrible customer service and lazy emotionless employees. read more

This Culver's is pretty darn good. Their burgers and custard are really good. You can tell Culver's has very specific training and standards for customer service and keeping the place clean. You don't see that kind of care much at all these days at other fast food restaurants, which admittedly I don't frequent in general. I'm sure not everyone is perfect on every day, but I've been to this Culver's 3 times when I'm out visiting family, and it has been consistently good. read more

Culvers is a Family friendly place, which means kids can come too. Their service is AMAZING! I would totally recommend it. The kids meal has a strip of paper that has two things on it 1token= you need ten of those to get a scoop of custard and another piece of paper that says one free scoop of ice cream. 5 !!!!! read more

Really like the food when they first opened the fish sandwich is really good. Ruben is also very good but a couple of times the burger buns were stale and almost every time the fries are not cooked even when ask for well done.. ice cream sorry I mean custard is always good people are friendly read more

I come to this Culver's occasionally, to the drive thru maybe once a month or so. There is always great service, friendly faces and good food. This week, I took my two small kids inside to have a quick bite. I have to say that we were treated very well. I would cal it "above and beyond" service. The folks at the front were so nice to me and my little kiddoes. They brought the food to us with a smile, came by the table and checked on us and offered us help more than once. I was honestly so pleasantly surprised and impressed with the service here. Due to this experience, I will likely take my kids here any time we go out for a quick bite. Thank you Culver's crew for treating my little family so well. read more

Very mad. I only ordered 2 milkshakes in the drive th. Person in front of me ordered 1. They got theirs and I waited at least 5 minutes longer (mind you we both ordered back to back) got home my shake was like chocolate milk pretty much. I think they were sitting there before they gave them to me. No more Culver's st this location for me. read more

Love the delux hamburger,juicy,good flavor,fresh bun ,and good price.the best. Hamburger so far for me ,will be back again and again for it read more

Culver's - Delux $5 bucks so good - Ice Cream & Frozen Yogurt Near Me - Crestwood, Illinois

He went to Culvers yesterday.I had the double hamburger it was absolutely delicious French fries were absolutely delicious. My partner had the codfish and it was delicious and the coleslaw was real good place is nice and clean and the servers are all very friendly. read more