Why do I even bother? Showed up at the drive-through 20 minutes ago, there was only one truck ahead of me. That truck still hasn't been served yet. I'm not waiting any longer and leaving. Still the worst Panera in America. read more

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Panera located on PeRl Road in north Medina. The building is a standard Panera with bread counter, food counter, coffee table and beverage table. This location has a drive up window. Be careful pulling out as the window is next to a short, steep drive that leads to a busy lot road. Staff have been uniformly pleasant and helpful. The food is good take away food. I usually get the delicious chicken salad sandwich or, if in the morning, the oatmeal with strawberries. Both items are delicious and reasonably priced. read more

Panera Bread - a thank you sign in a car - Sandwiches Near Me - Medina, Ohio

The service isn't remotely comparable to other Panera Bread Restaurants. The staff literally ignore you & if they get off their cell phones to actually work- things would be much better. read more

Every time I come here, I wait at LEAST 25 minutes in the drive thru line for food... at the window, and it's not busy. It's ridiculous the amount of time waited for a sandwich and soup not to mention the employees are basically pacing back and forth not doing anything. Don't recommend... at the end of the day it's expensive hospital food. read more

My regular stop for a drink and a scone. The staff is very friendly. I always get fresh food. The restaurant is always clean. I do tend to choose to go inside. Because the drive through is slow. Other than that you won't have issues here. read more

Panera Bread - Sandwiches Near Me - Medina, Ohio

This is my first and last time ever going to Panera bread. They left half the ingredients off the Italian sub. I ordered. The register asks for a tip before you get your food I was nice enough to leave one. I won't be making that mistake again. This place is garbage. read more

Their new artisan bagel sandwiches are fantastic. I haven't had all three only the chicken and steak. They have fantastic soups, namely, the cheddar, broccoli, and even though it's hard to find on the drive-thtu menu, the chicken and wild rice is awesome. Certainly not a hidden gem being that it's a chain store, but worth every penny. read more

Their prices may be high, but so is the immense joy and happiness you get when you dine at this fine establishment. There's also a nice lady who comes to sing songs and read stories but I haven't seen her for a while. read more

It's sad how this chain has declined. This store has very random hours due to lack of help, and several days their dining room was shut down by 2:00 pm. And perhaps that's the reason why the food was not very good. The Autumn Bisque soup is usually one of my favorites, but this was obviously from a concentrate, and hadn't been thinned out enough or made smooth. It's usually like liquid silk. This was lumpy and too thick, and in general not a pleasant texture. The Southwest Chile Lime salad was just "ok." I'd been itching for a good salad for days, and was really looking forward to it. The worst was the service. If I'm eating in a restaurant, I don't want plastic utensils. Trying to eat soup with a small plastic spoon, or to cut a salad with plastic is both difficult and not pleasant. I had to have a manager "ok" it to give me silverware. They blame it on "covid." Really? You don't have to wash out the bowls? What nonsense! This is the only Panera I've been to that's done this while dining in. What utter nonsense (and I'm curbing my language)!!! One of the kids making the salads said he uses plastic all the time and it doesn't bother him at all. Well good for you! I'm a customer and don't really care how you choose to eat. This is a restaurant, and I expect to eat like a grown-up. And giving out proper silverware should not need the manager's approval. What a complete disappointment in a meal. I usually love that soup and salad combo, but I'll wait till I'm in another location. I won't be going back to this place again. read more

KITCHEN SINK COOKIE IS "THEE BEST TREAT"! Coffee is always nice and hot and fresh. Bagels and breakfast sandwiches are very tasty. Get the easy app it's so worth subscribing to their monthly subscription for coffee. read more

Panera Bread - KITCHEN SINK COOKIE, is the best cookie in the world. Coffee is always fresh and hot. Bagels & sandwiches are great. - Sandwiches Near Me - Medina, Ohio

Half of a grilled cheese sandwhich for over$5 that was not grilled was gross. Ordered to dine in and was given an order to go with soup and croutons packaged separately so I had to self assemble them. No plate provided. When I said I ordered to dine in I was told they were short staffed despite the 4 people lingering behind the counter not really doing anything. My meal in the photo was over $11. I could get full service meal at lunch from so many better places. I will not be back. read more

Panera Bread - Not a grilled cheese sandwich with tomato soup - Sandwiches Near Me - Medina, Ohio

I don't usually write reviews. I had to. We went to Panera on Pearl in Medina, yesterday. First of all....we got 1 and a half sandwiches and a bowl of soup and 1 drink. It was $30. Its not dinner! It was lunch! RIDICULOUS! My sandwich didn't have avocado, had to go back in and get it. The chicken noodle soup had not one noodle in it. Didn't give a spoon to go in the bag. Really? Bread on the full sandwich was stale. I will never go to another Paneras again! $30 for terrible food! read more

I have seen the steady decline of this location during the last couple years. We used to order take out nearly weekly for a while and it was a rare occasion when they would get everything correct - something was always missing. Staff doesn't seem to care and would even down right ignore you sometimes. I do love all the variety they have but if the staff doesn't care to take care of their customers then there's no point. I understand that a lot of the employees are new but it doesn't take a lot to look a customer in the eye and be respectful and courteous. read more

They are nice here at this location but the new menu is terrible they got rid of so much. My daughter loved the green passion smoothie. I ordered the strawberry one today it was sour and milky gross the sesame bagel is gone the napa salad is gone the fugi apple isnt at this location and prices and portions are terrible! Pulp will be my new place for my daughter and even wendys is cheaper and better food. I will take my business elsewhere read more

My dad was craving some bagels so we stopped while we were out running errands. We went on a Saturday afternoon so the bagel selection was pretty limited. They still had a few good choices but not many. The cashier asked my dad if he wanted his receipt and he did. The girl then went and got a piece of paper to write down all the bagels that we wanted so she could remember. She tried to print an extra receipt but she couldn't figure out how. There's gotta be a better system to get the bagels rather than writing down our order because we got a receipt. The space between the wall and counter is limited, so it is kind of hard to social distance. read more

My first time at Panera. It was amazing the staff helped me pick out what to eat. The mac and cheese was delicious and I will be coming back again soon. read more

Panera Bread - Mac & Cheese - Sandwiches Near Me - Medina, Ohio

Ordered a breakfast sandwich "to go" and when I opened the box to try and eat it on the go the egg yolk was so runny I couldn't eat it without dropping yolk all over. The bottom slice of bread was soggy from the egg yolk... I should have been given a fork and knife to eat it with because eating it like a sandwich in the car was out of the question. I am not happy with it at all. read more

Panera Bread - Roasted red pepper breakfast sandwich. - Sandwiches Near Me - Medina, Ohio

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I ordered 2 salads for curbside pick up and arrived on time, clicked the "I'm here" link twice. no one brought my order out. I finally went in to find at least 3 employees standing around in an empty restaurant. my order was on the counter and handed to me. The food was fine, but they included only 1 fork and no butter for the bread. it was not great customer service. read more

The workers are always kind and helpful. The inside of the building is quite large, like every other Panera Bread. They have big cookies for the price (which I enjoy). I always go for the soup, I just wish you would get more for your buck. They also brought in a drive-thru to this location late last year. It can be really crowded at times, and the drive thru takes a bit but overall good experience. read more

Panera Bread - Bacon Tomato Grilled Cheese, French Onion Soup, Side of Baugette. - Sandwiches Near Me - Medina, Ohio

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I recently visited this location on a Saturday afternoon for lunch. I asked my cashier where the restrooms were located. She replied, " I don't know." I asked a second cashier. She told me to "walk around and look for the sign." I absolutely could not believe that two of their employees couldn't tell a customer the location of the restrooms. Found it on my own. Asked to see the manager and explained it to him. He said, "Well they are new." and shrugged his shoulders. He should have apologized and told me he would correct the situation. PATHETIC is the only word to describe this experience. Do not eat there if you may need a restroom. read more

Me and my GF went in I ordered sandwich and a Caesar salad. My GF ordered a soup and a chicken sandwich. When we grabbed our food the guy said "we don't have Caesar dressing" I asked why they sold me the Caesar salad if they didn't have it in stock but no big deal I just took the food. We start eating our meal and I find a hair in my salad. I push the salad off to the side with no intention of eating it. Then my GF takes a bite of her chicken sandwich and they didn't even put a piece of chicken on the sandwich.... That was the last straw. We take our food back and ask for a refund. The meat head behind the counter decides to stare me down the whole time as I complain as if I'm the asshole. The manager keeps asking questions and I just want a refund so we can leave and eat at an actual food establishment. I asked what's the big deal just give us our money back we didn't eat the food. She says she needs to find out how to improve so they don't ruin it for the next customer.. IDGAF about the next customer but if I had to make a suggestion it's to not sell a product you don't have, keep your hair out of the food, and put chicken on the chicken sandwich. DUH. Screw this place I'd rather eat the neighbors dog. read more

As someone who used to work at this location just under three years ago it pains me to say how poorly our food was prepared. We ordered a half green goddess salad and a whole Asian sesame salad on May 11th, 2018, and once delivered to our home we were extremely upset to see the asian sesame salad was missing half its ingredients and was a very small portioned. My green goddess Cobb with chicken was something I always look forward to and it was missing ingredients and was very small as well. Not to mention our baguette was poorly ripped it looked like a dog got a hold of it before delivered. For 30$ this was not worth it. However the woman delivering it was very kind. read more

Service is SO SLOW. Anytime we come here we always have an unnaturally long wait for our food. We even ordered ahead this time and have been waiting 20 minutes for a bread bowl and a salad. Three times they've run out of bread bowls which is always disappointing because you come here with a specific taste for it. It's called Panera BREAD you shouldn't run out of bread. So frustrating. We continue to go here though since it's the closest one. read more

My wife and I ordered online for curbside pickup. It was cold and snowy. When we arrived at the correct time we called and waited. And waited so we called again and was told they would be right out. 5 minutes later no food so we are now about 15 to 20 minutes past the time told it would be ready. So I called and asked it was in fact done. They said yes and I said I'll be up at the drive up window. Keep in mind it is quite cold and they probably did not want to put on a coat. When we pull up the child at the window said it was ready and was sitting there..by the window getting cold?? So we got the food and thought we better just have a mini picnic in the car because we lived 24 miles away and the flat bread pizza would be cold. Well it WAS already refrigerated. Took a couple bites and tasted poorly so forget it. We still had our salad and sandwiches combos when we get home.... or so I thought. We sat down at our table and my wife's sandwich is soggy and poorly colored lettuce, well it had wilted and brown edges as did the salad. I eat about 2 or 3 bites of mine and realized there was black slime on it. The child working there must not have known that basil spoils quickly and slathered that black snot on my sandwich. That got pitched. When I'm digging into my discolored salad and 2/3rds in find an insect. I'm done. Take pictures and spend the night with tummy troubles. Now I reach out to the manager and offer to send pictures and she said she will just issue a total refund. It never arrives and I never get a call. I email corporate and explain and was rerouted to manager again and was told I need to come in and give them my card to put the money on. I say just send a gift card and I'll give you another chance... nope! We want to force you to our expectations is what their micro aggressions are telling me. Another month past and I reach out again. This time they will give me money back if I give card number over the phone. I do and get a third of what was promised. This is NOT customer service and I hope they understand they lost a pretty good customer for life. And anyone that will listen to me. I will stand behind everything said here and can give lots more instances when the children there at night are totally messing up without a manager insight. We have a store that caters to tourists who ask were to eat. I will now emphatically add were not to eat. read more

I was working in medina and could not get away, so I looked at the Panera Bread app and noticed it said delivery was an option... I was so excited! I ordered and modified my sandwich, since I do not like the pickled red onions and wanted extra on a few things. Not only was my order quick, the delivery man was super nice and the order was exact... I mean, perfect in every way! And that's exactly what you need when you're stuck and can't just leave and get it yourself! It made my day and I will definitely order again! As a side note: this Panera location, in Medina, is the cleanest I have ever been to! Bravo! You have my attention, Sirs and Madams !!!! :) read more

"Chain, chain, chain... Chain of food..." There are good chain restaurants and not-quite-so good ones. Panera does a better-than-most job; I'm pretty sure you already know how it works: You order, they give you the square, marquee-like pager, you find a table, the pager goes off like the Rabbit Vibrator on "squeal" mode, and you fetch your own grub. (After, you are expected actually to bus your OWN table. How very egalitarian. And cheap.) So going in you get the plan. Tasty, some downright healthy food, freshly made, hot or cold as the dish demands, with you providing the after-kitchen labor. THIS particular Panera isn't quite up to par with the others I've tried. I'm on my seventh or eighth meal here, at different times of day, yet I seem to get the same treatment. Uninterested service. Uninspired service. In fact, the only person here who WAS doing their job was ME! I bussed that booth like I was bucking for manager, baby! Here's a modern-day employee quirk that just sends me into a funk: The guy or gal, while standing right in front of you, starts complaining. "I was supposed to get off at three today because Biff was taking me for a mani-pedi because we were heading to Hilton Head..." And on on on on... It happens in banks, in restaurants, it may even happen at funeral homes. For the love of Bourdain, could that wait until I at least have my meal? I don't stop in the middle of my order and tell you about my open, weeping sore, now do I? Food is pretty good, as it nearly always is in the Panera empire. Fix the whiny worker part and you'll get at least one more star. Leave it all broke down and busted and I may not come back, no matter how good the salads and sammies. read more

Total rip-off and terrible food. I still get soup here because I love the broccoli cheddar soup, but anything else I've ever gotten has had little to no meat on it (salads and especially sandwiches) and tastes lousy (sometimes spoiled). The avocado on one of my sandwiches was brown. One time, while dining in, my tuna sandwich had less than 2 TBS of tuna on it. I took it to the counter, they gave me a new sandwich, and there was even less tuna on it! I've called and complained a few times, but things just seem to get worse. Sad. read more

They have no two servings that are equal. The amount of food is never exact. The salads are not evenly proportioned . They usually forget something in your take out order. Very poor management. Only thing good is the bagels and bread. Very expensive for what you get. read more

Wow over $50.00 for a family meal deal and they totally screwed up the order. Should have had four sandwiches but only had three, because you know that's some pretty advanced math right there! read more

Stopped to bring home dinner for the family because it was a late night and we were all starving. Drove through. One hour before closing. Plenty of staff on a Saturday night. For some reason they forgot to put all of our food in the bag. Why are we distracted with no customers? I alway trust Panera! Don't know why I was the only customer and they couldn't remember to check our order!. Drove home 40 minutes away. read more

One of the worst Panera's in the area - guaranteed to get your order wrong or forget something. Dine-in, drive through, rapid pickup it doesn't matter. I did all three in the last two weeks - drive through asked for sliced and toasted bagels - receipt confirmed it - toasted them but didn't slice them. And then when I went back and asked they acted like I was putting them out and it was impossible because they were already toasted. Dine in - all coffees except decaf, both half and half's and skim milk - all empty. Choices were decaf or hot water. Rapid pick up. Forgot cream cheese for bagels and not coffee cups. Finding someone to help just to get those is a chore - the counter people are like Teflon if your standing there. read more

One of the chains that I look forward to seeing every time I'm back visiting my family. Probably the best bread you will find (from a chain) but it definitely comes at a price (sometimes $5 a loaf!) the bakery is good and the sandwiches, soups and salads are great but not always as healthy you you might think. Anyways, I highly recommend the broccoli and cheese soup bread bowl or the tuna sandwich. Surprisingly, I don't believe they have any vegetarian salads, which is a bit ridiculous (or they might only have 1 but that's the cesar salad with croutons and cheese, nothing else)! I'm not such a big fan of all their new items (pastas, some soups and salads) and wish they would expand their vegetarian options a bit. This particular location is nice, staff are friendly but usually super busy. Downside is the long wait times during especially the lunch time hours. read more

Check your order!!! They will miss items you ordered, they will either forget to add chicken or only add one small piece to the chicken salad, and will get orders wrong. 4 times I went there, four times they got it wrong, but I didn't check the bag before leaving so it's on me. The Pinera on 18 never messed up. read more

Freshness and quality topnotch, best coffee and sandwich in the area read more

Panera Bread - Sandwiches Near Me - Medina, Ohio

Stopped by for a bagel.. the location had NO cream cheese of any kind. What is a customer supposed to put on their bagel? Nothing else was offered. Poor ordering process.. read more

Love the French toast bagel and the soups. Had a great lunch today! read more

Panera Bread - Yummy soup! - Sandwiches Near Me - Medina, Ohio

Enjoyed everything at Medina Panera since it first opened. Today was the very opposite Haven't been there in about 6 months. So different and such low quality food is now being served. Chicken salad sandwich has been changed into a sparse, soggy light bread sandwich,unrecognizable from the past. Steak arugula sandwich is now mostly grizzle with a light soggy bread. So gross! I had to throw it out. Vegetable soup is 99% broth with a slice of lemon- get your antacid ready! Cheese danish is awful- completely different than before- in recipe and looks. Always enjoyed all this food before. Very sad that it cut its standards to make more profit. It's not a fast food, cheaper place to eat but lowered their standards and now are still pricey ,but with awful food.Longhorns across the street is about the same price for a meal and so much higher quality. We won't go back to Panera here. Very disappointing. Medina has 1 less food choices for us. Terrible food. Expensive. What happened? read more

We stop by this location when visiting from Charlotte North Carolina for the holidays. Quality and quantity of your toppings for exceed those at your sister store in the Huntersville, North Carolina location. Thank you for the warm welcome read more

--------------------- VISITED: Friday Dec 14, 2018 (often go in at least once-per-week) PROS: - friendly workers at the register taking your order - typically have 2-3 order takers, and can even order lunch at the bagel-bakery counter too - they do ask for your Panera Card - you get points for future % off - wait time has always been just fine, in my opinion; wait is not long to order, nor get food via the 'pager' provided - great variety of offerings, salads, soups, sandwiches - they will toast/panini press your flatbread sandwich if you wish - will toast/slice your roll if you ask (and if they forget, if you take it back, they will gladly then toast/slice) - if they forgot to give you chips & give you a baguette instead, just ask and they will fix the mix-up - soups are thick, yummy and always hot - depending on time of day for your visit frequently see workers wiping down tables and cleaning floor area. - Coffee urns are time-stamped & if any are empty, just walk to counter, let them know & they re-fill them - free wi-fi (and many people sit around, use the wi-fi while only drinking one cup; quite rude during busy lunch hours) CONS: - order line configuration is awkward (right by an aisle & coffee station) - no bicycle rack outside - newer (summer 2018) drive-thru lane cuts through walkway to door OVERALL - since this location is visited, on average, at least once-per-week, ranked a 5, as the place is quick, efficient, clean, accommodating with a variety of good food. -------------------------------------------------- read more

Absolutely the worst service. Order was made wrong and then when I asked for it to be redone they removed the wrong items and brought same sandwich back. Took it up to the counter and asked if they gave me the same sandwich. They proceeded to lie even though I could still see the previous ingredients on it. When I asked them a second time they tried to get out of it at which point I just cut my losses and asked for my money back. Neither worker seemed to care that their mistake could have made me sick. I wouldn't patronize an establishment where the workers have no integrity to keep them from lying about the food they serve you. read more