Very happy to have a Panera in Maple Valley but this location might be the most poorly executed I have experienced. I have been to this location a few times before reviewing it to allow management and staff time to work through what seemed to be a rough start. Although friendly, the service needs improvement, they need to provide prompt service, keep plenty of bagels available, have tables and floors clean, and give customers their loyalty points. I am worried that this location could close due to poor management and execution. I am rooting for the Maple Valley team to turn it around and provide a great customer experience. The coffee, bagels and bread are still good so they've got that going for them. read more

It seemed like a great idea to place a rapid pickup order online to be ready by the time I hopped in the car and got there. I was wrong. I grabbed my order from the rapid pickup shelf and headed home to find my order was incomplete. An item I ordered and paid for was not included. I called customer service, told my tale. I was told customer service could not process I had to speak to the franchise directly. I was transferred to the franchise, told my tale again. I was told I needed to come back to the restaurant to either get a replacement item or refund or have a voucher mailed to me. When Panera so easily took my money online, it is unacceptable that they cannot just as quickly and easily return it for their shortcoming. Step up your game Panera. read more

I enjoy going to this brand, but this one is pretty bad.soup was barely warm. Order an ice coffee, finished my meal and still haven't receive it so I just ask for a cup. Made my own ice coffee. Not hard to make. They also up sold me on a cookie, which I never got also but only $0.99, so I'm not going back for that a make a big deal. They need to step it up, cuz the brand is good but this store was not on my visit read more

I decided to visit the Maple Valley Panera Bread restaurant and what a disappointment! There were only a few customers in the restaurant and the service was incredibly slow. The menu was quite confusing and I ended up getting the "Pick 2" which was SO OVERPRICED (1/2 sandwich and a cup of salty lukewarm chicken noodle soup ). For $11.00, I could have gone to many other places and not left like I got ripped off or still was a little hungry. The staff making the sandwiches were shooting the breeze in the back within earshot of what customers were in the restaurant. I was very unimpressed and will never return. I had heard this location was bad but wanted to give them the benefit of the doubt. I should of listened to my sources! read more

We have eaten at Panera a long time, including at our previous home in Minnesota. This location struggles to stock even staple breakfast goods. I have driven away from the drive through after being told that none of my first or even second and third choices were out of stock (this at ~9:30 am). Even plain bagels. I understand that guesses must be made about stock, but this has happened so often now that i hesitate to go back. I spoke to an employee about how they communicate to management when people ask for out of stock goods, but that was clearly out of the question read more

Placed an online catering order two days ago, for a business luncheon today. The order was confirmed via email, and I even spoke with the manager on Saturday to confirm over the phone. The lunch did not arrive on time. When I phoned to locate the delivery, I was informed that the order sheet was not even printed that morning! This is very unprofessional, especially for a company that supposedly puts pride in their catering. How does something that should be so routine get missed? I will not order business catering from here anymore. read more

Brand new place and just what you'd expect from Panera. Good food and the service was good which isn't always the case with new restaurants. Panera is a great addition to Maple Valley and we'll be back soon. I tried the Fontega Chicken for the first time and the flavors are a great combo. read more

It's Panera, which was desperately needed in this area. The service is abysmally slow. It should not take 15 minutes in the drive thru for coffee and a bagel. I went inside for lunch the other day and the customer in front of me was really slow and indecisive and the cashier just watched the line grow out the door. Food is good (as always) but the service needs some fine tuning. It's also a lot cleaner than most Paneras, for some reason the ones in Renton and Southcenter are always filthy so they get a bonus for that. read more

The main thing I have always loved about Panera is the quality of food as well as the speed of employee working to ensure you get your food fast. The new location in Maple Valley is having a rough start from what I can see. The first time I walked in there, the girls behind the counter were chatting (it was 6pm on Sunday) and I walked up to counter, still not recognized until I said something. Once I ordered they told me everything I ordered was out for the day and didn't offer any other suggestion or tell me as I was ordering. I ended up walking out and not purchasing dinner from Panera. The next time my husband and I went in around dinner time on a week day. We were again not greeted and felt ignored. This time the food we wanted was available. We ordered our food to go (bread bowls and soup) and it took 13 minutes from the time we paid to the time we got the food per the tracker on the to go area. 13 minutes for soup and bread bowls. Today I went again for a bagel on my way to work. There was 1 other person in the store when I showed up who was already eating and I believe 2 people in the drive through. I asked for a blueberry bagel with cream cheese. For whatever reason this has to go through the back kitchen and I ended up waiting 5-7 minutes for a bagel. I am extremely disappointed by the lack of customer service as well as the speed. While I live extremely close and love Panera food, I doubt I will go back as the 3 times I have gone have not been quality experiences. My husband and I were so excited that it was opening up and there has been nothing but disappointment. I hope Maple Valley Panera can get their stuff together. read more

This was the worst service I have ever had they were out of bread bowls for the second time and it took over 25 minutes for just soup very disappointing for a Panera Bread read more

I have been here twice and both times they ran out of a type of bread. This is very surprising. Takes too long. Food quality is ok. There are better choices for eating in Maple Valley. I expected more from the Panera brand. read more

I rate this a low star based on the staff. Every time I come In Here the same group of 3 kids are just standing talking instead of working. One is a heavier set guy with black glasses, one is a heavy set gal with an orange hat and the other is a slimmer gal with reddish hair. The things that they talk about always seem super inappropriate as well. Killing people, video games, sex, etc. I heard one of them actually say "there are people she would Like to stab"..... They do this for about 20 mins behind the counter and push customers off to other people. This is completely unprofessional. This is the 3rd time I have witnessed this. Management needs to step up and do something. read more

The food is good. The reason why I give only 3 stars is the drive thru service is TERRIBLE!!! I went through it recently and never again. The wait... it was at least a 20-30 minute wait, every time! Even with one car ahead. So now I will no longer use it. Biggest advice I can give you is to NEVER use the drive thru when you are in a hurry, you'll be stuck for WAY TOO LONG! Unacceptable. I've never had to wait so long in a drive thru at other Paneras. read more

This place was really good, got my order taken fast, the food was good and cashier Kodie was really friendly and helpful.

I'm so surprised at all the bad reviews! I've been here three times (through the drive thru) recently and each time was great! The first time they gave me a free pastry for "the long wait" which wasn't long at all, less than 5 minutes! Every time I've been through the service has been excellent and the cashiers really seem to try to get to know you. I've never gotten anything that tastes bad here either. I normally get the chicken frontega sandwich and the brocolli cheddar soup but everything else I've tried has been amazing. Because of my order today they said I could get a pastry for 99 cents so I got a blueberry muffin and didn't expect much as it looked store bought but I tried it and it's definitely not store bought, it tastes AMAZING! Anyway, maybe when they first opened things weren't great but now they rock and I highly recommend them! read more

My wife and I love Panera, but whomever is in charge of ordering or quantity preparation here at the Maple Valley location she be demoted to table bussing. On Tuesday they had run out of one of their breads for sandwiches at 12:30 in the afternoon. On Thursday, mid-day they had run out of most of their cookie flavors. Now at 8:30 am Saturday they have no strawberries for their Oatmeal. These are only our frustrations for this week, but similar occurrences happen all the time at this location. You've been open plenty of time to work out the bugs but you still can't get it right!!!! read more

I walked in and was impressed how clean the restaurant was, the tables were clean and they were very nice when they took our order.the atmosphere was very friendly and quiet. Our food came so fast, very nice when your hungry!! Food tasted awesome! Hot and yummy. I would come here again and again! read more

This is my favorite place. I hate American bread, but Panera's bread is the best bread I could find here.

I received a $5 off coupon if I ordered my meal with my mobile phone, so I thought, why not? It was an easy process and you can set the time you will pick it up. I ordered our dinner for an hour out, finished up our errands, and then stopped in. And our food was waiting for us on the shelf. We decided to eat it at the restaurant, so we found our seat and started eating. The soup was hot, but it seems like the piece of bread you get with the meal is getting smaller and smaller. Maybe it was just that day...... read more

I went here for lunch last week. I had the Pick 2. Half sandwich and cup of soup, which came out to about $11 after tax. I got the Italian sandwich, which was terrible. Really? $11 for half a nasty sandwich and little cup of cheap chicken noodle soup? The soup itself was $4!! Wtf! Won't be coming back here. No wonder I stopped going for the longest time. I knew it was expensive, but now it's still expensive and the food is terrible. Panera, you really have gone downhill. You need to get your act together. read more

Very great customer service!! Everyone works hard and handles the rushes through out the day very calmly.

This particular Panera is always the best. All the workers are so caring and sweet. You can tell they work their hardest. Aubrey D. is the best. She always checks on me to make sure I don't need anything. If anything ever takes long they always offer me a pastry. read more

I went to go get dinner last night and decided to go to Panera bread! It was such a good decision! The Panera workers and the atmosphere of the restaurant was very cute and homey!! Their food is soo good and tastes like comfort food. I had two servers helping me throughout my visit and they were so sweet and helpful! One of their servers Cameron always came to check up on me and she was so kind and made my whole week! The girl that I ordered froms name was Aubrey and she was soo sweet and nice as well! I highly recommend this restaurant!! read more

Finally had some food from the new Maple Valley Panera. I had the "Take Two" with 1/2 of a turkey sandwich and broccoli cheese soup. I've found my new favorite place! The food was fresh, tasty, and much more healthy when looking at other fast food places in town. We will look forward to trying the other menu items. You can even order online and it will be ready when you get there!! read more

I placed a catering order online (boxed lunches for about 25 people). I had to call multiple times to make changes to my order on the very day I was picking it up. Everyone who answered the phone was very friendly and more than willing to help me. Ashley (I think she's the manager) was especially understanding. It was a great experience and the boxed lunches we very good and very reasonably priced. Thank you PANERA MAPLE VALLEY! read more

This place is good most of the time. A bread bowl left out here or there. But I just spent over $30 dollars for two people to eat. Not only is my order wrong (after telling them twice that all sides were French baguette and somehow getting a bag of chips) but half of my meal is inedible. But as someone who also works in a drive thru and customer service I try to give the benefit of the doubt. Just feels wasteful. But I'll probably be back. read more

I went to Panera last night through the drive thru and was given excellent service. You should really consider giving this guy a raise of some sort because it was very very busy but he greeted me with a smile. I believe his name was "mac"??? I could be wrong but you should really reward him. Anyways, food was good, wait was terrible, but this guys smile really made it worth the effort. read more

Stopped for a quick bite on the way back from skiing. 25 minutes after we ordered I went to check on our order (soup and sandwich- two people). The food runner told me wait times were 45 minutes to an hour for food. There were only two people in line ahead of us at that time we ordered, but we still ordered from the kiosk. The order kiosk should have a notification of wait time, or staff should inform people. Never coming to Panera again. read more

The bread is hard as a pile of rocks!! My daughters tooth fell out trying to eat here NOT IMPRESSED !!

Been coming here every Saturday morning at 6am for the last year and a half and have watched service get worse each time. Rude cashiers, they act like they are too busy to ring you up and it's a terrible inconvenience that you are there. Today, walked in at 6:02 am, stood there for 5 minutes while two cashiers ignored me counting their registers. A manager walked out, looked at me and went back to the back room. Sorry for trying to order a coffee, if this is the way you treat regular customers then no thanks. Wonder why Starbucks is busy and this place is empty. You just lost a regular customer, not that that anyone would care... read more

Went on Thursday to Panera with my mom to get cookies and they were out of almost every kind of cookie... went on Friday for Dinner at 6:00pm and they were out of chicken for my sandwich. These aren't the first 2 times they have been out of food. It's starting to get really ridiculous! read more

Best Panera I have ever been too. Clean, modern, fast and friendly. There is a nice little fireplace you can sit by and if you happen to go grocery shopping you get a discount at bargain outlet if you bring in your receipt! read more

This particular location has to be my all time favorite, I eat there so much! They have great quality food that tastes and looks like it was freshly picked out of the garden or fresh out of the oven, its bursting with all sorts of amazing flavors, and the service there is amazing as well. Whenever I am on my lunch break at work and I drive over to get something from Panera they are always quick to get it out to me and I never have to wait more than 2 minutes its usually really and at the window right after I order it. By far my most favorite place to eat, I highly recommend you go there no matter what! read more

I am baffled by the negative reviews on here because I've been a few times since moving into Maple Valley, and I have had nothing but the BEST experience! I typically order salad and soups! My husband gets a variety of the pastries and sandwiches! Each time we come the front is always so friendly, even with their open casing for the pastries I don't see flies! Each time we spend around $40.00 or more! It's been amazing, next when you see how clean everything is, it's comforting! The beverage selection is always full, and the tables and dining is always so clean! We don't ever see anything off with our food and the manager always comes around the tables! I have found the Greek salad, with chicken and sub the Ceaser dressing is my all time favorite! I love the recent addition of the fall decor and I have to admit, this is the best looking Panera in Washington! I am in love with the service and think the drive thru was easy too. It does take sometime but come on, this is a made fresh at order...... it's going to take time! I see people complaining about portions but, I again, was blown away by the sizing! With this being said, thanks for coming to Maple Valley and NEXT, don't be discouraged! All the complaints, are hilarious! I will be back for more amazing food, service and pastries!!!! read more

Consistently I get home and have the wrong items in my bag. This evening I ordered a large Mac and cheese and ended up with soup instead.

As I waited in front of the counter for my bagel today I see a heavy set young man who seemed to be a manager doing nothing but yelling at the crew and telling them to do things in a very disrespectful tone as a person who been in management before this was very unprofessional I will not retuen read more

Great service! I do rapid pickup very often and I love the rewards program with discounts and the quick and always accurate service! More expensive than some fast food options but well worth it for healthy options!! read more

It was nice to have a Panera bread added to our local community as Kent Station was the next closest one. While the food at this location is good, they are poor at service. I have been here at least a dozen times with friends and family and myself alone. I kid you not every time I go there they either forget something to my order or get the wrong size of soup or get the whole order completely wrong. Mainly through the drive through this happens. I'm not sure if the staff is under trained or what. They do indeed make up for it by giving lots of free things and replacing the order but the inconvenience of always having a messed up order eventually out weights the free food. I think I will go back to the kent location until they have some better training or fix this. read more

Love you Panera Bread, when it opened, it opened very strong. My only complaint, running out of so many menu items by the afternoon, not bakery items, menu food items. Not that there isn't a lot to choose from but I wish they would adjust, they are new so I'll keep coming read more

I love panera in Issaquah and factoria, but this location just isn't that great. The drive thru here is absolutely terrible! It takes so long and they messed up my order two out of the three times that I've visited this location. Panera will always be a good place to visit, but I would avoid this location and the drive thru! read more