This place is my secret getaway. Clean, great staff and amazing food. If you haven't tried the Greek Quinoa salad, then what are you waiting for! Thank you Panera! read more

I like to pretend I'm making six figures and come to this Panera Bread. Parking sometimes is a bit of a chore, especially when it's meal time as everyone else is here. But the food is always consistent, seats are easy to come by, service is good, and I get my fix of Panera Bread since Hawaii doesn't have one. Next time I come here, I have to remember to use my designer sunglasses to mix in with the crowd. read more

I asked for 2 grilled cheese sandwiches and they found a way to make it incorrectly. Poorly made and the ingredients not right! I specifically asked for no American cheese because I don't want to die tomorrow from all the garbage that resides in each slice! I'm disgusted! Thank you Trevor! read more

Panera Bread - They tried to kill me today! - Sandwiches Near Me - La Canada Flintridge, California

It took 30 minutes and 3 managers to get a refund to my order. This, because they refused to correct my order that I placed on the Panera app. Then they hung up on me. Then they refused to refund. God help us that corporate cant afford to pay a decent wage for knowledgeable employees read more

This is a review for 8/22. I ordered a chicken avocado melt and it wasn't up to par. I took it for take out and the bread was all soggy and not good. I just took a few bites and had to throw it away. I didn't even bother calling the store because I was busy. I called PANERA CUSTOMER SERVICE and their service was more disappointing than the store experience. I spoke with Bran who didn't seem that concerned. He didn't ask for any information except the store number and "so what happened today?" I told him what happened and he just told me the basic customer service verbiage. He didn't offer to make things right. So I asked him if he can do anything for me and he said no. I asked for a follow up because I realized he wasn't going to do anything to please the guest. He said he'll ask for a follow up but can't guarantee if anyone will follow up. I asked him what he meant by not guaranteeing a call and he just nonchalantly said no one might call (he confirmed it was all corporate owned earlier). This is very poor customer service. I'm already going out of my way to discuss my experience and for me to end up being more upset about the corporate customer service, but it just shows that corporate doesn't really care. Plus they don't seem to care about the Yelp reviews either so it doesn't look like they're listening. I wouldn't have written a lengthy review but the lack of corporate customer service just pushed it. read more

I love Panera but this location has the worst customer service around. We have shrugged off them being low in supplies on certain occasions and the fact that the workers here are down right rude. However, today is the day we will no longer be patronizing this establishment. The woman assisting our order was incredibly smug and discourteous to our family. They got our order completely wrong again and truly do not care if the customer is satisfied or not. read more

Panera Bread - Sandwiches Near Me - La Canada Flintridge, California

Hit or miss at this place. I mean it can be good and can be not so great. Depending on the day

I haven't gone here in a long time and was actually looking forward to it. The customer service here is horrible! Melissa helped us and her attitude and energy was very negative. She could smile, it's free. :-) I ordered the Tomato Mozzarella Flatbread and it tasted like someone took it out of the freezer and warmed it in the microwave. The cheese wasn't even melted. Melissa recommended the Santa Fe salad, so we ordered that as well. We asked for the chicken on the side, as I was clearly only purchasing veggie. However, when I opened the box, there was chicken all over. It didn't even look appetizing. The chicken looked like someone chewed it and put it back in the box. I spent time cleaning all the chicken, still being hopeful and willing to give it a chance...it was an utter disappointment as the veggies were soggy and tasted old. Overall, horrible and disgusting. I will never return! read more

Just a nice time and the cashier was really nice ! The food was really good too. They work hard here

Clean and mostly nice staffs. My kids love love their Broccoli Cheddar soup so we go to have pick2 for 2 soups often. We were fine one day manager said we cannot order pick 2 for same soup. He were so sure it is not possible to do it on his side. So I try Mobile Order from table, it is working fine. Ever since I've been using Mobile order from table. You order from table using Panera app. They get you all you order to your table including drink cup( which they often forget to bring it) It is so easy and you can see all the name of bread, bagels they have, different kind of option for your sandwich. If you are using Panera App try the mobile order from table!! No waiting standing and More option to browse. Most of time if you afternoon they don't have soft dinner roll which is one of my favorite with soup. read more

They never have enough bread to go with their soup!! Please make more bread bowls and bread. It would be nice if you guys weren't out of items seems to happen a lot with multiple food items. I don't want an apple to eat with my soup. read more

Called and called no answer. Placed order on app and it didn't go through! So much for a rapid pick up! #panerabread #notrapid #fail read more

This place is going downhill...they've been out of soup for almost a week now. I ordered online and they didn't even bother to reach out to me. The driver had to call me and tell me they were out of soup. So I replaced it with a Cesar salad expecting it to come with chicken like it says on the menu, but nope just lettuce and some Parmesan cheese. ‍ read more

My first visit to Panera in La Canada...I ordered turkey BLT and they gave me a chipotle chicken avocado melt....hmmm... I told them this is not what I ordered...so they brought me my turkey BLT....I looked at my sandwich. Hmmm this is what I paid $5.79 really ....i then opened my sandwich and I did not see sliced turkey just small pieces like 6 with the bacon all bunched up together.....i work in the food industry I would never make any paying customer such a bad sandwich..then I asked for a refund...they did not want to give me a refund..poor customer service...i will never go there again..and I will let family and friend know of my visit your Panera.. read more

Rude manager. Kicked my friend and I out for studying and told us to leave even though it was near empty. I even bought something to eat so we could stay here and he was still rude about it. read more

This Panera location blows and is probably the worst one in the LA area. There are a lot of K-12 schools and programs nearby, so this Panera is swarming with loud middle school children that run around all over the restaurant. Like literally, there's a 13 year old girl here right now running laps between the back of the restaurant and the store front. She's the size of a grown adult woman. Don't come here if you want peace and quiet. Most definitely don't come here if you're expecting to study, because the internet is slow. read more

I had a really awful experience at this Panera today. As I'm waiting in line trying to decide on what I want. I get called over to the register to order. As I approached I already feel/ hear the hostility in the mans voice taking my order. He kept pretending like he wasn't able to hear what I was saying after I repeated myself 3+ times and had an awful attitude. Come to find out his name is Albert and he's one of the managers of this location. Which made me even more mad because he should be an example of what good customer service should look like and he failed. read more

Terrible service. We were a group of 7 people and they messed up three of the seven orders. By the time the correct order arrived the other people were done with their lunch. The manager who hardly spoke English was very rude and not apologetic. read more

Jacob! Thank you for being so friendly and helpful. It always makes a difference to my experience when customer service is on point!! What I ordered: chipotle chicken avocado sandwich, summer corn chowder (my seasonal fave), and the cold brew vanilla almond coffee (light syrup). read more

reporting Panera Bread Lin's unprofessionalism and incompetency, at store number 601402 La Cañada Flintridge Town Center 990 Town Center Dr Suite A, La Cañada Flintridge, CA 91011, confrontation occurred at 7 AM on Saturday August 1, 2020. Lin's unprofessionalism and incompetency do not align with Panera Bread's customer service and product that I have been enjoying for many years from several other locations including Fullerton, Torrance, Carson Panera Breads in California. She loses her temper. She kept yelling and screaming front of her four staff and my family stating "get out of my store! Get out of my store! Get out of my store!" with finger pointing. I was extremely offended. read more

I ordered a soup and it wasn't a soup and expensive....I can't eat it so it I wasn't able to taste it

Sat for an hour and a half. No food. The waitress said they will bring it tO the table. I fell asleep waiting. Lol terrible place I was so embarrassed had to ask for a refund. Still hungry. Very bad service. read more

This location needs to train the front person "Mellissa" taking the order. I asked her if there was a way of pulling up my last orders and she said NO... ok so then I saw the kiosk next to me and was able to pull up my order by my phone number and just ordered directly off the kiosk. I love Panera bread but can't deal with poor customer service besides that she looked like a lazy slob. read more

Panera Bread - Asian chicken salad! - Sandwiches Near Me - La Canada Flintridge, California

If I owned stock in Panera I would absolutely sell--this new business model of theirs is NOT sustainable. While the counter service is nice and the restaurant atmosphere itself is still cozy, $17.63 (includes $2 tip--it's counter service only) for a half deli turkey sandwich, a cup of thai chicken soup and an iced tea does not work. Also they have removed off two of the most important sandwich meats on their now limited sandwich menu--no ham and no beef (roast or otherwise). Only have chicken, turkey and tuna now which is strange for a place that calls itself a sandwich shop. I'm telling you...the shelf life of this place is rapidly expiring, which makes me sad, as I have always been a big fan. Sell that stock! read more

This review is only based on today's experience because it's the first time I've strayed from my usual order and was immensely disappointed with what I received. I always get a chicken frontega sandwich with soup but today I decided to try something new and got a steak arugula sandwich. Simply put, it was disgusting. The bread was soaking wet from I-don't-know-what, the sandwich was a complete mess, the meat was overcooked and tasted old.. it pained me to eat this (only 'cause i was starving). Aside from today's unfortunate meal, I've never had a bad experience here. Customer service has always been on point and I never have had to wait more than 10 minutes for my order. read more

Panera Bread - Steak and arugula sandwich.. very appetizing with lovely soggy bread - Sandwiches Near Me - La Canada Flintridge, California

This location is easily the worst Panera Bread I have ordered from. Our orders have been messed up multiple times over the last few months. The sandwiches are always missing multiple ingredients or have stale toppings. Today, there was no sauce in both sandwiches! And they seem to be even out of croutons for their tomato soup. It's way better ordering from the Subway nearby instead for far less money. read more

I'm a sourdough junkie so I stop here fairly regularly to pick up a loaf - and a croissant (yum). And last Friday, decided to sit and have a meal...and my view has changed. We were bombarded by gnats all over the restaurant-- eating and swiping at the same time for the whole meal was NOT fun or pleasurable. But this was the beginning of a 350-mile drive so I went to the men's restroom. Obviously someone really doesn't care about its appearance. From about waist down, the tile grout is turning black and seemingly doesn't get cleaned. Also it looks like the urinal had to be remounted and the craftsman did the sloppiest job of "finishing" that I have EVER seen (well, maybe a restroom at an old gas station on Highway 99). Really disappointed-- expected better.... read more

Honestly I'm so dissatisfied. First off this is by far the most dirty location. The service is horrible!! The cashier taking our order was not even paying attention. I got a veggies Flatbread. No onions. The food comes with a bunch of onions and no tomatoes. I told the lady she took it back and came back in a minute, all they did is put a huge tomatoes in it and remove the onions. Still tasted like onions so no point of that. Also the pickel on my food had a sticker on it and a huge bite mark. What the hell is this???? Never again!! read more

Panera Bread - Sticker on food next to a bite mark. - Sandwiches Near Me - La Canada Flintridge, California

So this story starts as most do... It was a chilly Spring day, a Friday nonetheless. I wanted to round out my work week by treating myself to a nice sandwich and soup, followed by some shopping at Home Goods, all within my lunch hour. Warm the soul if you will. I walked in with my 8 month prego girlfriend, (starving mind you). We ordered fairly quickly, but then walked into a line of about 20 people waiting impatiently for their to-go orders. This should have been the only red flag I needed. We proceed to the beverage station which is overflowing murky water onto the carpet, no employees were tending to it. I got my cup of water and walked into the dining room; the dining room seats were all taken by other annoyed customers. Now this is not what got me, what got me was that there was trash littered all over the ground as if the place hadn't been vacuumed for days, and the room reeked of sour milk. We finally find an empty table, and proceed to wait for over 30 minutes with still no sign of our food. At this point I resign to the fact that my Home Goods dreams are shot. Now I don't want to paint you the wrong picture. I've been a fan of PBread for many years now, but after this horrid "Skid Row" experience I will never return. My pregnant friend and I were forced to go and ask for a refund, and I frankly felt bad for the shift manager who handled the transaction who seemed very flustered and stressed. I know Panera Bread is a big corporation, but you boys and girls really need to learn a few things about hygiene and customer service. The Man at the top seems to think the best way to go is to automate everything and whittle your staff down to meager three people; doesn't seem to be working out very well, does it? This Panera Bread is located in the HEART of La Cañada CA, the most conservative suburb of LA. Get it together corporate Panera Bread. And lastly, I know this review will go unnoticed by anyone of any importance to change your unhygienic, impersonal operation, but the People have a right to know. read more

Adriana is amazing. She helped me customize my meal to make it completely vegan, gave me the ingredients booklet and also offered samples of each vege soup. The staff I encountered were all friendly, patient and helpful. Seating is plentiful, parking lot in abundance and a target right next door. Bonus. I'll be back read more

Went here with a girlfriend of mine, and was pretty impressed. They have a kind of Starbucks/restaurant feel, with people studying, eating, talking (not to loud of course) I like the feeling of going here. It was my first time and the girl i was with recommended a salad. I believe it was something with Chicken! She ordered and i just said "make that two" I also ordered some cookies in the mean time till the salad was prepared, i am a chocolate freak so i had a big sized chocolate chip cookie. When the salad was brought, it had a piece of nice chibata bread as well which surprised me, the salad was VERY big and tasty and definitely fresh. i will return again! Total cost for 2....$22 Thanks For Reading read more

Went for breakfast sandwich it was ok not worth the money. Visited the rest room which was disgusting. That says a lot about this place. The Panera in Valencia is always clean. Won't be back read more

If I could, I'd give a ZERO rating. Overpriced for microwaved food. Only thing fresh are their baked goods, nothing else! The place is always a filthy mess. Floors are cluttered w food and trash, tables are hardly cleaned, and the bathroom is disgusting. The managers are obviously not doing their job. Tonight, while we, regretfully,had a quick bite to eat, we saw a manager (Sabrina) causing an unnecessary scene with a group of kids who were studying while eating. She was extremely rude and condescending, and if her boss saw this, I'm sure they'd be furious. If this is how they treat their patrons, regardless of their age, I'm sure the community around here would think twice before stepping foot inside. I definitely WILL NOT go back. read more

This place is really hit-and-miss. I eat here a lot, and generally like the food. That said, I should mention that they frequently get my order wrong. As in, order a chicken salad and it arrives with no chicken in it. This has happened to me several times. Or order an identical item to my dining companion, and when our dinners arrive, we get two completely different versions of the same meal. My favorite is when I order the apple-chip salad, and they get to the bottom of the bag of apple chips, instead of opening a new bag of apple chips, they just pour the dust from the bottom of the bag over the top of my salad. In addition, the place is very poorly kept. It can often be hard to find a table, and since they don't clear the tables (they expect customers to do that, and most customers don't) you pretty much have to find an abandoned table and clear it yourself before you can sit down to eat. There are a lot of students at this place doing their homework and taking up space even though they have long since finished eating. I'm also surprised at the number of people who they let bring in food from other places like the Habit and Blaze Pizza in the same shopping area and take up tables. Lots of families with kids, too. Most of the kids are well-behaved, but some of the parents think they've brought their kids to a playground and let the kids run through the restaurant, sometimes shrieking as they go. Not sure how the students feel about that, but they seem undeterred. Bottom line - I put up with a lot to eat here, but can't recommend it to others. The other locations aren't any better. read more

not the cleanest panera..doesn't seem like there's a management team to monitor employees parking: shared lot. easy to park! food: pesto pasta- I believe the pasta name was sacheretto or something to that effect. it was good with a light pesto flavor. the bottom of my bowl was super oily though.. chicken noodle soup- not my favorite bc the noodles taste like cardboard. nice chunks of chicken in a light broth help with the taste. ginger peach tea- my favorite tea at any establishment would be this tea. so fragrant but with a strong black tea flavor. service: basically there were a bunch of high school kids with no sense of urgency. I know wages are low, but I still worked hard when I worked for minimum wage. hot water was not refilled for 5 hours - timestamp read 2:15 and I was there around 7. I asked someone nicely to refill it, and it still wasn't done within 10 minutes. most of the open tables still needed to be cleaned. maybe we caught them on a lunch break, but what kind of restaurant would plan lunch breaks during rush time? I'm pretty understanding, but as far as restaurant chains go, you have no excuse for lackluster conditions. the district manager should be camped out here until they raise their standards. read more

First day of business and it's looking great! The staff was friendly and helpful in making sure everyone who came into the door knew what Panera Bread offered and made sure to share the specials. I could tell the staff was nervous but they don't need to be! They did great! I'm looking forward to going back once they've all settled into La Canada. It's great to see that they open at 6am, because sometimes I need just a little more than oatmeal for breakfast. Welcome to the neighborhood! read more

I'm not a fan of tearing down established neighborhood storefronts to build generic franchise purgatories like this "La Canada Town Center" place. I'd much rather go to a place that has local history and individual charm. This Panera is a perfect example of "Generica." If you were teleported from one random Generic American suburb to another, and placed in the middle of one of these commercial/retail projects, you'd find it impossible to tell what city or state you landed in. This generic America has fewer better representatives than Panera. The menu items are exactly the same everywhere. The presentation is exactly the same everywhere. The piped in muzak is the same everywhere. It was all designed in a corporate office somewhere, and mandated on the franchise holder. It really has no individuality, no charm, no soul. If you can get past that, and I can for short periods, then the food at Panera is better than average. In fact, Panera is superior to most modern franchise food. It's not cheap - expect to spend a minimum of $8 for a decent meal, and more likely $12 to $15 if you're hungry. But the breads are in fact quite good, and they use quality ingredients to prepare their menu items, which use familiar and flavorful recipes for basic American comfort food. But while ingredients and recipes are necessary elements, they're not sufficient. What remains is the preparation and execution. Hiring teenagers and college students adds some risk to this element. Pray your food isn't prepared by an apathetic shift worker who does the bare minimum to avoid getting fired. Hope that your sandwich is prepared by someone who considers the experience of eating her handiwork when she assembles it. Hope that the person operating the panini press cares enough to sweep it clean of the residue of the previous sandwich. Hope that the person who brews the coffee pours the dregs out of the pump-thermos before reloading it. These little details count. And having an assistant manager ask each patron three times if everything is OK doesn't make up for it. Not every patron will know that the reason their sandwich is just OK rather than amazing is because the turkey is folded like a bedsheet and twice as thick on one end of the sandwich, rather than carefully twisted into fluffy piles, and evenly distributed. Not every patron will even notice that their panini sandwich is free of stray bits of burnt bread and cheese, and evenly done on both sides. Not every patron will be able to discern the bitter notes of day old coffee grounds in their cuppa. But if these little subliminal details are there, then they help achieve the "Wow!" experience that make a place memorable. Your staff has to care about these things, has to care about the patron's eating experience, if you want them to routinely pay attention to the little details. But not all of the little details receive regular attention at a Panera, not even one that's only been open for 10 days. You won't leave hungry, but you won't leave entirely satisfied, either, and unless you know to look for the little details you may not even know why. (These remarks apply to any Panera, or Corner Bakery, or Chipotle or any modern franchise establishment - but this just happens to be the location of my most recent "Generica" moment.) read more

This location is notorious for messing up orders. They usually forget to include something for catering or larger rapid pick up order. Happens to me every time so please check your orders. read more

All right - really disappointed tonight - went in set on having my favorite sandwich which is the Steak and White Cheddar panini. They were "out of French bread" and ask if I wanted whole wheat sandwich bread??? It's a freaking bakery! A panini is made with French bread for goodness sakes!! Embarrassing! read more

See all

Sunday 2/3/2013, 2 pm *generous 2 stars* Red Alert to Panera HQ: time to make a 'secret shopper' visit to this location. I've also been to the one in Hastings Ranch (Pasadena) and this one doesn't even come close. The good: *The pannini was hot and delicious. *Our server was helpful and sweet. *Endless refills on the teabags/tea. The bad: *The place was filthy; dirty tables, dirty seats, dirty floor. The floor crumbs were so old and so thick, they were like a second carpet. Brutal! *The soup was barely lukewarm; the staff acknowledged that "it's coming out of the pot that way." Hmmmm...and we haven't shut this down and called for service? In case you're wondering, the place wasn't busy at all...plenty of time and room to clean that bad boy. You know my rules by now, people: If it's dirty where you can see, it's at hazmat level where you can't see. Shame, Panera, shame! read more