I'm downgrading this from my previous "one of the best Paneras" to... "Look what happens when management changes". Carpet was filthy with food crumbs all over the places, tables not cleaned I spoke to a manager called Jeff and he said they would clean the area. Still no sign of any cleaner nearly 20 minutes later. Apparently, this manager was transferred from another store. Ironically enough, the place has just had a makeover but I would rather have the spotless old Panera as opposed to today's dirty one. Now 10 minutes and no sign of this "Jeff" sending anyone to clean. Only good thing was that Tara is still here and a few of the old time staff. Updated 5/17/14. A much better team now and some great former employees like Winnie and Betsy have returned. So now it's back up to 4 stars. read more

If I was just rating the food, I would not give this bad of a rating. However, the service here was absolutely horrendous. I am a strict vegan, and specifically asked for no meat on one of the sandwiches on their menu. When I was given the sandwich by the young employee who worked there (his nametag said Michael), I noticed it had meat on it. I asked the young man politely if he could remake my sandwich, and he replied by rolling his eyes and taking it away to do the task, I heard him mutter "fuck you" under his breath. He then brought me back my sandwich and practically threw it at me. This Michael deserves to be fired. read more

This is by far the worse Panera I've ever been to. I work in the medical field & have a short time to grab lunch & eat. If I choose Panera I always choose rapid pickup before I leave. This is clearly the only Panera that requires a half hour to fill a bowl of soup. Absolute nightmare staff that just can't keep up, and they're fully staffed! read more

This place has some of the best sandwiches and soups. The couple of times I have been here have been great and the customer service is wonderful. There was one person who had a complaint about his sandwich but he decided to tell them after he ate the entire thing and they still gave him a free sandwich. read more

We needed a place to eat breakfast and came upon Panera Bread. The address given is not quite right, because when i put it in the GPS, it takes you somewhere else. This Panera Bread is close to Target, so if you see a Target, you are in the right place. Had the Mediterranean sandwich and it was okay, portions were really small for $5. I had a tummy ache afterwards, so it must of not been too clean. read more

Poor customer service and mediocre food. I visited this Panera during the middle of the afternoon and was appalled by the experience, Panera is generally a high quality chain in my opinion but I would avoid this location. During my visit I had the strawberry chicken salad with a cup of soup while my friends and girlfriend ordered a similar assortment of U Pick 2 items. A rude comment was made by the staff during this visit and when brought to the managements' attention there was no response. If you are in a pinch the food here isn't bad but don't expect consideration as a customer, there are plenty of better choices in the area. If you are still interested in going the decor is similar to that of any Panera and the location is acceptably clean and the food was of standard quality. read more

It's a Panera. It has a layout like a Panera, food like a Panera, and prices like a Panera. I don't know what you're looking for from me here. I will say that I went in on a Saturday morning in June at 10:30 and they still had quite a few of those delicious egg soufflee things. That's pretty great; I'm used to those selling out by 9am. read more

I happened upon the Panera on Route 32 in Hyannis. My wife and I had just stayed at the Holiday Inn just down the street. First, we tried going to the IHOP in the same plaza, but were irritated that there was a 20 minute wait...for IHOP???? Really??? We then saw the heavenly sign of Panera!!! We each had one of their new breakfast sandwiches. Yummy!!! And the iced coffee was fantastic. Not that dunkin donuts crap! The store was clean, and the employees were very friendly! read more

I had the you pick 2 option that comes with half a sandwich and soup, which is a great choice. I had the smoked turkey breast and chicken noodle soup. Both were pretty standard. read more

Panera Bread - you pick 2 - Sandwiches Near Me - Hyannis, Massachusetts

This by far, the WORST Panera I have ever been to. As we were trying to order and ask questions, the cashiers responses were very obvious that she could care less about being there. After placing the order, we received the beeper to alert us when it's ready...except it never goes off. 20 minutes after placing an order for a soup and grilled cheese, we go up to the counter. Our food had been sitting there for a while, cold by the time we checked. Apparently, calling my name for the order as if I was standing 1 foot away is all they do. Since I was sitting at the front of the restaurant, there was no chance to hear it. After finally getting the food, we realized the cashier never gave us our drinks either! TLDR; cashier could care less if she had the job and our food was left on the counter because apparently no one knows how to inform customers that aren't hovering at the counter that their food is ready. read more

Awful service, dirty and couldn't get what I wanted! After standing in line for 10minutes while watching the people behind the counter figure things out I finally get to the register only to be told they don't serve breakfast sandwiches after 11am. Really? First, this isn't even noted on the menu and second, the lunch menu is off to the right where it can't be seen! I ended up getting nothing. My mother in law orders the hazelnut cream cheese only to be told they no longer carry it. Meanwhile it's still clearly listed on the menu. My girlfriend orders a blueberry bagel which had 4 blueberries. Add cream cheese and an apple juice and $5? Crazy! We all sit down... tables are dirty, floor disgusting! I will never return Panera! read more

Panara Bread, Hyannis has just lost a customer for life! After purchasing a loaf of Tomato Basil bread we noticed the top had a sweet topping baked in to the crust. Not what we expected so I called the company and asked about it and spoke to an employee who didn't go out of his way to explain anything and said we could bring it back and get a new loaf. We are 20-30 minutes away and made the trip back. My husband tried to speak to Frank but he rushed right by and said he was on break, talk to someone else. His reply was, but we spoke to you. Frank didn't care. No customer service. Long story, finally the baker came out and explained that all the breads had this topping. Thanks Frank, for not checking this out and having us waste an hour coming back for nothing. My husband is furious and will not go into the Hyannis Panara ever again. Hyannis Panara has some very rude employees and management doesn't seem to care. read more

Have hedge fund managers taken over Panera? Because what is on the plate is so skimpy now and the prices have all gone up. Much less for more. We have been to this Panera probably 50 times since it opened but we won't be going there again - the couple beside us said the same. A bottle of no name water for $2.35? And a sandwich that should be l/2 of one? No more Panera for us! This Hyannis one is particularly disorganized and the bathrooms are pretty tired too. The whole place needs a good steam-cleaning and refreshment of everything. Including the management. Is anyone in charge there? read more

Food was good. Service with a smile? Not today. Dining room was filthy, and it wasn't busy. Bathroom also dirty and no paper towels. Stars are for food only. Everything else, no stars. read more

Been eating here for a while and it has always been good. However, a week or so ago, I got my usual bagel sandwich for breakfast and the bacon was rancid. I chalked it up to a one time thing. Until I got the same thing today. I took a bite and the bacon was so disgusting, I actually got sick from it. I called to let them know and the woman on the phone was apologetic, but unhelpful. I am sorry to say that I will not be back. Food safety is a huge issue with me and that is not simply making a harmless error in my order. It is dangerous. All set with Panera, thanks. read more

Way better to get food from here in the evening. Whenever I go at lunch it's packed and messy. Later in the day there is a more chill vibe and you seem to get more food for your money. I feel like at lunch I get jipped on the amount of baguette and salad I get. I'm kinda digging the new Panera rewards card...free strawberry pastry earlier in the week (which I feel like I deserve, the prices are a bit high)! Usually I get takeout and I have had good luck with the accuracy of my orders. read more

Came in for breakfast this morning--we love Panera for its healthy choices and friendly service...well we had healthy choices. An employee cut in front of us ordered and then sat at a 4 top when there was plenty of single seating. When I mentioned it to the manager she just rolled her eyes. We eat at Panera during our trips back and forth across country--Hyannis Panera you lack manners, cleanliness and efficiency, get it together! read more

I really love Ceasar salad from panera, but i've never get what i asked, a lot of time i am telling to the cashier that i wanna 2-3 dressing on the side and 3-4 pieces of bread, and when i am gonna get the salad nothing have there. No bread at all, one dressing. So i am like what the .... I am paying and i don't get nothing what i am looking for. I am very disappointed. read more

My boyfriend and I have eaten at Panera in the past on our trips up to Hyannis. It had been a while since our last visit, but we had decided to grab some breakfast this morning. We ordered two lemonades, an orange juice, a ham and swiss souffle, a harvest salad, and a chocolate pasty. After sitting down with my food, I found a blond hair on my pastry... and neither my boyfriend or I are blond. Then when my boyfriend started to dig into his salad, he found hair in that. I took his salad back up to the counter to get new one. While we were waiting, he started to remove the sticker label on the orange juice, there were multiple hairs stuck to the label! That's three products with hair in them! Needles to say, I couldn't take a bite of my souffle without thinking there was gonna be hair baked in. I was horrified that they weren't more sanitary by making all employees working in the vicinity of foods and pastries wear hair nets. Even though the manager did apologize, I know it had to have been her hair on my pastry as she was the only blond in the area and the one who picked my pastry and plated it. I won't be going back again. read more

Second time at this Panera in about six months. This place is looking pretty rough, same cracked tile near the register I saw a year ago. Employees at the registers treat people as if they're bothering them. I ordered 1/2 grilled cheese and a bowl of soup. The bowl of soup arrived with a skim of something on top and the sandwich bottom was much bigger than the top, making it impossible to pick up to eat. The cheese had run out of the "sandwich" and hardened on the sides so there was almost no cheese on the sandwich. This place has been nearly empty the last two times I was there. I remember when the line stretched to the door and the food was fresh and hot. Where is management? This place was a gold mine at one time. Now it's just tired with unhappy employees and subpar food. Last time for me. Bye Panera read more

I love this place ....I've been here a bunch of times and the quality has never changed. The food is always fresh and everyone here is super nice. It's actually a pretty busy location. I love the creamy tomato soup with a fresh baguette. read more

Horrible customer service, front cashier was rude and very unhelpful. Made for a very negative experience and would not recommend this to anyone. This establishment shows no respect to the customers and has tarnished my view of Panera. Given no buzzer, I was not aware of when my food would be ready and consequently was served cold food. Both a waste of time and money. read more

Nice healthy selections. I don't think it's any 5 star but its a great place for lunch. Yummy salads!

You can't beat their take out! Orders are prepared quickly and ready when you get there. Good food, good prices, and a staff that is friendly and efficient. The Fuji chicken salad is my favorite item on the menu and it's size will fill you up:-) read more

This restaurant is a SCAM I ordered the adult grilled cheese and I paid for it then they give me smaller than a kids and almost no cheese then I got to there website and find out that THEY ONLY HAVE KIDS they charged me for the adult grilled cheese and I got smaller than a kids don't ever go here. read more

0 stars... This is the worst Panera I've ever been to. I'm never coming back. I love the food, but after my last experience with the employees i had to throw out my food. I went in at LEAST half an hour before closing, there were a few other parties in there some still eating and people behind us wanting to order as well... But when I went to order they said very rudely that they couldn't make what I wanted because don't you know were closing.. I'm not very confrontational at all I'm a 19 year old girl who has worked in the restaurant industry and I understand how much it takes to close a restaurant.. I was put on the spot, made to feel uncomfortable... So I got the only thing he could make... I got my salad and I was disappointed when I looked over and the other people who were behind us got the Mac and cheese that I wanted.. This made me very upset and angry that I lost my appetite... I should have just left and not given them any of my money because I ended up just throwing out the salad I felt so uncomfortable. The people that work here are lazy and rude. I wouldn't want to give this place my money ever again and I advice you don't either. you close when it's time to close not a half hour before... Just the way I was spoken to I was made to feel worthless like they didn't care at all about their customers especially since I'm a young female I felt singled out and I definitely wasn't treated as an equal. read more

The food is always good at Panera! But the people at this specific location are miserable. They seem to care less about ringing you up, no smiles on anyone's face. They also over charged me and my group for full meals instead of asking what size we wanted. Never going here again, such a negative environment. Just opened our food (to go) and it's ice cold! One of the sandwiches looks like it has a bite out of it. Love the Panera where I live, but this has to be the worst one I've ever been to. read more

Badly under-staffed and disorganized, bad place to grab a quick breakfast on the way to the ferry. Stopped in first thing on September 24. Got half our order quickly, realized a few minutes later that they'd lost the other half of the order. When I brought this to the attention of the lone food prep person, she didn't make it a priority to fill my simple order even though I was the only person waiting at the counter. Instead she continued working on a take-out order for which no one was waiting. Then she sent me back to the front of the store to hunt down the manager and find my fruit bowl. Service was very poor compared to what I've experienced at most other Panera stores. read more

I went to this panera bread hoping for my usual fuji apple chicken salad, but it was not to be. The size was smaller and not at all worth the 9.99 for this dish. My husband returned to the pick up spot to report some ingredients were missing from his salad which they promptly threw in. Another customer approached to comment they got the wrong salad and was told the salads were downsized.l Dont know if that is happening everywhere or being tested in certain locations. Bad news. My husband noticed the shape of all the dishes had changed, probably to confuse our brains so we wont notice missing food. read more

I've been here a couple times n I'm a fan. People are friendly and the place is clean. I love their cheddar broccoli soup. Yum!

Wow where can I begin. The experience was horrible. Ordered to go a large steak and cheese sandwich, large mac and cheese and a Chicken Panini. First, there was no cheese on the steak and chees which wouldn't have been too bad but there was less than an ounce of steak. The only thing in the sandwich was some onions. It was horrible. The Large mac and cheese was at best a small to medium and the Chicken Panini was just passable as a sandwich. Ordered a whole Panini and got a half. I usually like Panera in other locations but this one in Hyannis is the bottom of the barrel. read more

I agree with the last review - the best Panera I have been to - you can clearly tell this one is well managed.

One word:FILTHY. Flies on the food and trash all over the restaurant floor. The bathroom was awful. Service was super slow. Never again!

Best. Broccoli cheddar soup. Ever.

Don't use the rapid pick up option. I have used this option on several occasions, always hoping the next time they'll get it right. The bagels are always fresh, but the service is TERRIBLE. The order is rarely ready when I get there and the last time (and I mean it will be the last time I order from this location), I was huffed at during the entire process. There is no excuse for this behavior, I order a day early and pick up the next day for very early meetings. This restaurant is in dire need of some managerial oversight. Rude, unprofessional, service staff is unacceptable and the fact that they make minimum wage or thereabouts does not warrant poor customer service. read more

Came to Panera during lunch rush which I understand is a busy time. Usually am very pleased with the service. Ordered a smoothie and the lady doing smoothies, had such a stank attitude. Meanwhile was complaining to her other co worker about everyone ordering smoothies. THEN, makes 2 other people's smoothies before mine. I had to ask her to make it. Just ridiculous. read more

Every year I try Panera to see if food has improved. Unfortunately it doe s not. Love the place and their bread is fine as are some of the pastries. Too bad the food is outrageously priced for over salted skimpy portions. I got the 1/2 flatbread and soup combo. The price is not really posted so the $9. + price shocked me. It was worse when I examined the flatbread. Less than 1 oz turkey, 6 limp baby spinach leaves, 2 cranberries. Some sauce. I hope I can post picture. My cappuccino was almost all milk. Barista seemed to think it was correct so I don't know what to think. Guess I can't post photo too bad maybe on facebook read more

I have ordered twice by phone, and when I went to pick it up, the order had not been put in the computer. I don't plan to patronize Panera's any longer. read more

Normally I'm a big fan of Panera. Their online ordering process and pick up is perfect when you have little time to spare. This location however gets only three stars because they don't seem to care about the goal of this service. My order was nowhere to be found upon arrival and I had to repeat it 3 times in order for them to find it or prepare it. To make matters worse, when I got my oatmeal and berries order home, the oatmeal was very watery and there may have been only five or 6 pecans in the whole order. Not up to standard of other Panera locations. read more

This was always a well run Panera with good service and food. However, in the last year or two something has gone drastically wrong. The service is just awful. There are times I've walked in when it's slow and no one will walk up to the register and take my order. Even after multiple employees walk by and see me standing there. I often order take out from this location and I would say almost every time I pick up the order it is wrong. In most cases once you get the correct food order it is good. I would say in the past I would order from this location at least once every two weeks if not more. Now I rarely go there. The poor service and constant mistakes are ridiculous. I don't know if this is a franchise but the owner needs to fire the managers and retrain the staff. And this is coming from a once regular customer who really liked ordering from here because the options in this area are limited. read more