I hope the owner of this establishment reads these reviews. His or her business is definitely suffering due to the way this Panera bread is being run. I have given it for shots now, with the hope that it will improve each time I return. It has not. This restaurant is dropping the ball during the most critical time, The first year of its opening. Many customers are not going to come back due to all the poor experiences they have been having at this location, and unfortunately, with much competition nearby, this Panera may fail because of this. And each time I have gone, it has been unacceptably slow. No apologies were ever made for the slow service. My order was wrong one out of the four times. If there are two cars in front of you in the drive-through, it will take at least 20 minutes. That is not an exaggeration. And completely unacceptable. I could have been home and made something quicker than that. Because of this, it is easy to just drive on by this location now simply because it takes far too long. The staff is not organized, and they do not seem properly trained. I don't know if it is the general manager, the step themselves, or what is wrong, but they need to get it fixed or this new location will go under. I gave them many tries, four as I mentioned, with the thought that they are newer and it will probably improve. It hasn't. Absolutely no one would be happy waiting 20 or more minutes in the drive-through, especially when there are only two cars in front of them! read more