Management is kind and helpful , but the younger employees somehow surprise me every time I come in . They somehow butcher chicken Caesar salad for the last 3 visits . They need to get rid of these children or send them to some company training . They just make mistake after mistake and then when you complain . They just stand there and act surprised . I got a chicken Caesar salad sandwich , and I check the bag because they somehow mess that up every time . When it's literally chicken Caesar salad between 2 pieces of bread . And I get home and there is legit no chicken . Just lettuce between 2 pieces of bread . When I return it after taking a couple bites out of it , realizing there is no chicken . They literally use the same bread I brought back , instead of making a new sandwich . It was so butchered . I'm so angry I just downloaded yelp to put this here lol. read more

We belong to the coffee subscription club, unlimited coffee for a hefty monthly price. Walked in the store as we usually do almost every day for coffee. Sometimes we eat lunch or dinner there. We were confronted by a rude manager named Eddie. After basically hollering at us by saying you need to be a member for the service, we provided the information to prove we were members. He was loud and rude in front of other customers making us feel embarrassed and humiliated, I felt he was hinting that we were stealing the coffee. If he had doubts about us, he could have handled it in a more professional way. I am writing to corporate and I will be canceling my subscription. They lost two hurt customers. read more

I want to specifically mention the young man that checks the orders at the window, he is polite, friendly and hard working. I enjoy grabbing food at this location because of him! Thank you for your hard work It's refreshing to see such a young hard worke. read more

Went earlier today with my son order a bagel and the chicken strawberry salad. First only 1 person taking orders and filling orders at the counter he needed training never asked for Panera card info we ordered for inside dinning. Waited 20 minutes and order still did not arrive finally got it myself as there was no one running orders. I did then hear the kitchen ask for a runner The Who I think was a manager ran a few orders another manager was sitting with other employees looking at some kind of training info online and the other manager went back to his computer as people started building up. I go to Panera a lot. This was not a great one. read more

I had the best experience at this location. The customer service was excellent. The employee Eddie was very polite and attentive -something I don't usually see as much at other locations. I really can't wait to come back. read more

I placed an order at the restaurant and had ordered a chicken Caesar salad but instead got a plain cessation salad instead. This is happened on several occasions and I would not recommend this location read more

As convenient as this Panera location is to my house, the service is horrendously inconvenient. I've used the drove thru twice and currently sitting at the drive thru window for more than 15 minutes for my order. Also, they've always been out of something. The one in Hamilton Marketplace is 10x better read more

I love Panera and the food and drink. But the service here is so bad. Dismal. Needs serious help. A regional manager needs to come in and whip this place into shape like other Panera's. read more

Never coming to this location again. 30 minutes to get my order really?!?!? Employees just standing around talking to each other. Get it together management , not sure how you think this is an acceptable way to run a store. read more

I visit this location 4/5 xs a month, usually in the drive thru. The employees could not be any nicer & efficient. Ms Jerry specifically always has a smile 7 nice thing to say. We need more people like her in the customer service industry! So thank you Ms Jerry for brightening my days. :) read more

It's a Panera so it's an attractive and nice place to hang out. This location just opened and is still working out the kinks. It's always annoying when there are 4 people waiting in line to order, and only 1 person taking orders, but other employees are standing nearby looking at this phenomenon like spectators. Then, the credit card machine asks you to tip your employee, which is something I have not noticed before at Panera. Why would i want to tip the kid who is taking my order at the register? Seems like they are trying too hard to save on employee costs. Food is usually reliable at Panera but my Frontega chicken panini came overflowing with pinkish sauce (the menu says chipotle mayonnaise). Hopefully they will work out the kinks soon. read more

After my fourth visit here I couldn't stay quiet any longer so I jumped on the make my post, and was surprised, or not, to see other people saying almost the exact thing that I planned on posting. I eat at Panera up and down the east coast and almost always have a positive experience....this store however is HORRIBLY managed. The food is typical Panera quality (though last time they seemed to forget to add chicken to my chicken sandwich....go figure) and the kids who work there are friendly and pleasant...that however is the extent of the positives. The problem, and it's chronic and persuasive, is that there is ZERO sense of urgency, and a 5 minute wait time at another crowded Panera, turns into a 15 minute wait at this location, even when there is nobody else in the restaurant. I know it's still a relatively new location (which is why I gave it 4 tries before writing this review) but by this point the employees should have some idea of how to prepare and run food. Every time that I have been inside, there has been some confusion by the staff as to who is responsible for what, and with an open kitchen, the customers get to stand there and watch the process come to a grinding halt, while their wait-time goes through the roof. Bottom line is that there are a myriad of places to eat along rt33, and if this location doesn't figure it out quickly, they are going to lose out to more established locations. This is completely on management. The food is there, the model and process are there, somebody isn't leading appropriately and it is starting to cost this location business. read more

Thought I would give Panera another shot and saw the new location on Rt 33. I stopped in on a Tuesday night at around 8:30 and there must have been a 2 to 1 ratio employee to customer. Employees were walking around but they had maybe 1 person making the food. It seemed everyone was cleaning or taking some type of inventory of the bread. So much for the Rapid pickup area. Looks very nice with the TV showing your progress in the kitchen, but what takes over 15 minutes to reheat soup and make a very small sandwich. I would like to see it on a busy night. I also love the fact that they ask you if you would like to leave a tip when you place your order. Yeah, speed up the process and make the "rapid pickup" rapid. The manager did not seem to care when it was brought to his attention. He walked away from me and cleared his tray from dinner he just had. I guess he was on break as well. Very in genuine in his apology as well. Not what I would expect from a manager. Never again! read more

This by far is the worst Panera Bread I've been to. Service is slow and they lack sense of urgency! Two regular size drinks and half empty soups cost me $15 bucks through the drive through. I went in to complain about the half filled soup and the girl at the counter tried to explain that's what a cup of soup is supposed to look like - what??? (see picture and judge for yourself). She was hesitant to go back and get me another soup; however did so when I asked to speak to a manager. No customer service and no quality-somebody from Panera Corporation better check up on this location cause I will never be back!!! read more

Panera Bread - Soup Near Me - Hamilton Township, New Jersey

The location is ok. The food is always good. Definitely less crowded than marketplace but service is not great. Since I started using the kiosk to order it has been better. My main complaint is I have a rewards card and I go pretty often--but never see any rewards. Their food is pretty pricey it would be nice to get a freebie once in a while. read more

Disorganized and very slow. I like Panera but this branch is dropping the ball. Training, training and more training please. You shouldn't have rapid pick up if it will take 30 minutes to prepare. I wanted a large drink but couldn't get it since you ran out of the large cups. Very unfortunate. read more

Always get my order wrong ! Terrible! I had to tell them 3 times to put chicken on my salad and they couldn't understand and still got it wrong ! And they keep getting my dressing for the salad wrong ! awful service ! read more

I Love Panera Bread in general, However I have been to the Route 33 Hamilton Twp location 3 times. each time it was very slow service, employees seem more interested in their own conversation than helping a customer. 3 strikes they're out as far as I'm concerned. bad Location. Others are much better. Local resident. read more

This Panera has been open for approximately a year now and I have been there 3 times. No more. Extremely slow service. Dining room is dirty every time with litter on the floor and dirty tables. Very disappointed. Will stick with the Panera in the Hamilton Market Place or Princeton a few miles away. read more

This Panera Bread is absolutely the WORST! EVERY SINGLE TIME I go into this place a manager will be on the laptop at the counter all the way down so if you're ordering anything from the bakery you are completely out of luck. The store could be on fire and believe me, unless the flames were under their butt, they would never know it. I stood and waited and waited and waited some more in order to place an order for bagels. One young person saw me but pretended to ignore me. Finally, I decided to walk up To the take-out window and you would think I committed a crime. All of a sudden the manager who couldn't give a crap that I was standing waiting turned around and started telling me, "GET BACK! GET BACK! YOU HAVE TO BE BEHIND THE LINE ALL THE WAY BACK!!!! " I tried explaining that I had been waiting there but nobody paid me any mind. I told her what to do and walked out. I WILL NEVER STEP ANOTHER FOOT IN THIS PLACE AND I PROMISE NOR WILL ANYBODY I KNOW! Being in the restaurant business myself I know EXACTLY how to spread the good news! read more

Go to the Panera in Hamilton Marketplace, even if you are closer to the one on Route 33. Terrible service, very slow response times on dine in orders and tables everywhere need to be cleared with no workers in sight. read more

Never going to Panera again. The salad was tiny and cost 7 dollars. Not sure if it is the restaurant or workers fault that the salad was skimpy. read more

Panera Bread - Skimpy salad for 7 dollars - Soup Near Me - Hamilton Township, New Jersey

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Don't waste your time here. I definitely prefer the Panera in the Hamilton Marketplace over this one. This is my second time here and both experiences were not ideal. First, I waited over 20 minutes in the drive through and received the wrong order. Now, not only did it take long, but I received my order with toppings that I asked not to have and my friend didn't get what she asked for. read more

Ordered bbq Mac and cheese to be delivered to my house, it never came and I called the store only to be hung up on three times. I've eaten there before and have gotten food poisoning multiple times. I recommend you try the other Panera on 130 rather than this one. read more

Personally, I love Panera Bread but this location sucks. The employees do not know what they are doing. Our order was incorrect 3 times so we had to bring it back into the store. How's that for curbside pickup? read more

Always a frustrating experience at this location. Each time I place a pickup order something is wrong and/or missing, without fail. Be sure to check your bag carefully. They do not notify you when they've run out of something and in fact just leave it missing (like your side item), even when they have someone there "checking" the bags. Staff do not care and are actually rude when you ask about missing items. Lots of disinterested kids working there. I once called and brought a mistake to the manager's attention and she was very kind and refunded my entire order. However, my (and others') continued experiences there show this went nowhere. You're a brand new location; clean up your act! read more

This Panera is awful!!! I asked for one autumn squash soup and one chicken noodle soup. It took them 20 minutes to make it in the drive through and they gave me two autumn squashed soups!!! This is only one of the many bad reviews I have!! Awful!! Never coming back ever again!! This place is utter trash!!! read more

I go to this location for lunch and use the drive thru. I love Panera in general, but this location could use a little care from management. The drive thru line *may* be getting slightly better, but it's still soooo slow. Also, never drive away without checking the bag... ever. Usually something is missing--your side of bread/chips/apple, a straw, eating utensils. I'm hoping they are understaffed or that there's some reason for the poor service other than a lack of trying. I do enjoy the food though, and haven't had a problem with that. read more

Disappointing visit to the drive thru. I ordered large black coffee, no sugar and a cinnamon crunch bagel sliced. While eating my bagel I noticed that there was a plastic knife in the bag. I thought "hey that was nice, not needed, but nice." Later I pulled the knife out of the bag it was broken with a little smear of I think butter on it. Yuck. Panara advertises its quality but be careful of the drive-thru. read more

Be prepared to wait for 30 minutes in the drive thru, even when you're second in line. This has happened 3 times. Won't be back.

Very slow service through the drive thru, always. Many times food items are missing when I look in my bag.

I actually wish I could give this 0 stars. I don't have enough space to go into the last 4 visits I've had here but my order has been wrong every time and takes forever to be done. when I give it back with the correction which is usually something simple it comes back to me either the same as it was originally or wrong in a completely different way. I have been overcharged for the wrong order and the staff behind the counter usually just keeps laughing every time it is incorrect. I have not ordered anything complicated just a soup and 1/2 a sandwich and I told the girl in the drive-through today that this is the 4th time in a row that my order has been wrong. she came back with it and apologized and said it was fixed and that I didn't need to check it. really? and I opened it up and it was the exact same. I sent it back again and she came back with it again wrong. it took actually 4 tries to get it right and by that point it looked so manhandled . just like the last three times I was here their solution was to offer a free pastry which I didn't want. I never see anyone inside and the drive thru takes 20 minutes even if you are the only car. this was the last time I will try. i have just never been somewhere so disorganized and with such terribly rude service. I cant believe they are still open actually. why hasn't management read all of these awful reviews and instituted some training? I feel disgusted that I even gave them my money. if you're dying for panera go to princeton or Hamilton marketplace. otherwise you're better off with any other option. I left with a soup that was half filled and a sandwich that looked like it had had 12 hands on it by then. and 25 minutes I'll never get back. read more

This is new to the area and after having a terrible experience at the one on Marketplace Blvd in Hamilton I was a little hesitant. I gave it a shot and have been very happy . All 5 times I've ordered it's been very good. Yes there may be a rough spot here and there , but it's growing pains. For the most part they have been polite and very accommodating. The food has been very fresh. Salads, Sandwiches, the bakery all has been fine. I live right down the block so I'm happy with this one. The only drawback is that they need to get their computer corrected. I'm right down the block and it want s to send me to the other Panera on Marketplace Blvd. can't seem to get that fixed, even though I called headquarters . They don't seem to care very much about anything going on in their stores. By the way, they have very nice delivery people. read more

I ordered a you pick 2 grilled cheese and tomatoe soup. They were out of white bread so I got whole wheat. The soup was fine but the grilled cheese was literally just 2 pieces of burnt flatbread with one slice of cheese in the middle. Really disappointed considering how much I love Panera. read more

Not a well run establishment and not professional. I have had unfortunate circumstances more than once. "We don't have your order" without an explanation by the manager of the store, no greeting with a smile by the staff, stale scones, cold food, it is just not a very clean place. Loud music playing so loud that I had to ask for it to be turned down. Not a pleasant experience. read more

Poor service, over priced, dirty utensils, dirty restaurant, stale bread... you gotta be kidding me. The one over by dicks is 100 times better. I've been here a few times and every time has been a let down. Never again read more

I had a terrible experience at this location. The service was extremely slow - we waited 45 minutes for our order. When it arrived, the soup was cold. I tried to cancel my order as my lunch break was over, but that was also too difficult for the staff to handle. By the time I got someone to refund my money, my order was finally ready. It was a negative experience and I will not be back to this location. read more

Every time I come here, no matter what time of the day, they are out of something- bread to make grilled cheese, pumpkin muffins, baguette, I don't understand why this place doesn't keep the essentials in stock? I will go to the one at Marketplace from now on instead. I have never written a review before but felt the need to do so today. read more

My issue is NOT with any particular Panera store (those by me appear to be well-staffed and efficiently run;) but rather with Panera's web-based Customer Service set in place by the parent corporation. There seems to be no way to resolve issues with one's account; nor does there appear to be a resource to speak to a live human being to correct a problem. Apparently, Panera has opted to intentionally NOT provide a viable means to correct problems with customers' accounts. They must think that directing everybody to their (limited) FAQs will solve everything. Wrong. Or, maybe I'm just missing something. Oh well, there are a number of viable alternatives to Panera in my area. read more

I was very disappointed with this Panera. I have never had a problem with Panera in the past but this one was awful. First of all, they ran out of ceasar dressing. WHAT?! And then, it took them forever to get us our food. read more