Ordered a baker's dozen of bagels and some other items. Spent almost $50. Picked up my order and made it to work to realize that I'm missing 10 of my 13 bagels. I called back and the young lady found the bag of bagels sitting on the counter. She told me to just come back and get a fresh 10 bagels. I haven't been able to go back due to work. However, my problem is that every time I come to this Panera my order-which is few and far between now-is always wrong when I pick it up. read more

Panera Bread - Tomato Basil BLT - Sandwiches Near Me - Grand Prairie, Texas

See all

I've been here a few times to order the chicken avocado and bacon sandwich. Service was quick, customer service was good, and my order was correct. The ingredients were fresh making a very tasty sandwich. I have no issues to report. Solid location per my experiences. read more

I went in on a Wednesday morning to get myself some breakfast and to get half a dozen bagels and pastries to bring to a family member. Upon arrival the front lobby wasn't too busy and I was greeted immediately by a friendly employee. She rung me up and got my order out quickly. She was great at working the lobby greeting everyone which included a lot of regulars it seemed. I had a four cheese soufflé and it was delicious along with some coffee with almond milk in it. I recommend giving this place another try if your last visit wasn't too great. read more

Panera Bread - Sandwiches Near Me - Grand Prairie, Texas

Really great experience overall. It 100% started and ended with the warm greeting from, Feemah. I may have misremembered her name. But she carried the entire vibe and service of the restaurant. The cashier was very warm and welcoming. Even though she was helping another customer, she paused to take my order so the line could keep moving, which I appreciated. When she entered my phone number for rewards, she greeted me by name and even joked about the Brandy & Monica concert, super personable and efficient. The restaurant was clean, and staff walked around checking on guests. I overheard several people being greeted, and one customer was excited that the cashier remembered her order from a previous visit, which was nice to see. In the past, Panera hasn't always felt worth the price to me, but this location really changed my mind. I ordered a Pick Two with the Green Goddess salad and tomato soup. Everything was good, the only small issue was that the soup was a bit lukewarm. Overall, a very positive visit and I'd definitely come back. read more

My husband and I decided to try Panera for dinner as we love the breakfast however we were very DISAPPOINTED. When we walked in we didn't notice anything out of the ordinary in the entry way. We ordered our food for dine in. We got our drink and then we proceeded to find a table. This is when we became very DISAPPOINTED as all the tables were dirty plates were left on the tables, the trashcan was full. We were there for 30 minutes and nobody came out to clean. Before we sat down we cleaned our own table. The restrooms were very dirty as well. Had we noticed this before ordering our food we would have walked out. As Grand Prairie residents and loving the Panera Bread breakfast we can't be anything other than VERY DISAPPOINTED. read more

See all

Good food, just a little pricey. Not too bad though. Mom and I both got the 2 for. Sorry for the half eaten meal, was starving. I would recommend this place to eat at again. The meal is very bready, maybe would like to see another option besides bread with soup or more soup with no bread. read more

Panera Bread - Chipotle Chicken Avocado Melt and squash soup. - Sandwiches Near Me - Grand Prairie, Texas

This is probably my favorite sandwich place. And that is a lot to say. Everything about this place is perfect. Its so cozy! Like living in a dream. The service is good, and I don't even like papaya but the Papaya Green Tea is SO GOOD!!!! Toasted Italiano is sandwich of the year literally. read more

My wife ordered a bagel and a breakfast sandwich from this location. After ten minutes of ordering, they informed us that it was ready. However, when I arrived, they claimed that they were currently working on it. Twenty minutes passed, and they said they hadn't seen my order. After them asking ten different questions, even after showing them proof of purchase, I asked if I could simply get my order remade. Another ten minutes went by, and I finally received it. When I opened it, the bacon was burnt, and my cinnamon bagels were served like this. Can you spot the difference? read more

See all

Nasty place inside - looks like nothing has been wiped down in a year! Drink fountains are a sticky corroded mess! Bathrooms are disgusting! Food is pretty good if you're not grossed out before getting your food! read more

Panera Bread - Sandwiches Near Me - Grand Prairie, Texas

If I could zero stars, I would. I ordered online and told my order was ready at 10:34am. I did not see a bag anywhere for pick-up so I'm waiting at the counter for 15 minutes while every worker saw me waiting. I was only acknowledged after saying excuse me 3 times. They told me my order hasn't even been worked on.... Meanwhile everyone in the drive-thru were getting their orders. Customer support line did advise they have to manually put "order is ready" so they put my order was ready JUST to make their numbers look good...meanwhile, I didn't get my order until 11:15am and they still messed it up. This is what I got for $26....not even a sorry for the service but now I'm at home cooking breakfast at LUNCH time because of this trash. read more

See all

As I write this review, my eyes swell up with tears... this Panera Bread has to be one of the best fast food places I have ever been to, their customer service shows that they do not just come in for their jobs, they are HAPPY to be there everyday and wanting to serve up smiles and satisfy customers. I have been a regular since 2021 and have always been treated with the uttermost kindness and compassion by the workers here. The food is delicious and the management are all amazing. The general manager Christy has shown that she cares deeply for her customers and always wants to make their experience enjoyable. Shoutouts to workers Cleo, Shai and Connor! read more

Well, it would seem that Panera is trying to destroy itself from within. I now have the pleasure of writing yet another poor review that will likely add fuel to that fire. For years I have been coming to Panera for their Tuesday special on bagels. Living in Texas, it's difficult to find a good bagel. The only other choice really is Einstein bagels, and they have always been ridiculously overpriced, and their bagels to small. Paneras bagels were only a fraction of the price and much bigger, pretty much the normal size of a typical New York bagel, which is about twice the size of a lenders. But the last time I went in to Panera to get bagels, they raised the price of the special and the bagels are now HALF the size. H A L F!!!! I feel ripped off, honestly, and I'm going to start hunting for a new bagel place. read more

$20 for a soup and sandwich, and they forgot my sandwich.. no receipt either so of course i can't see what cost so much.

Almost no place to sit due to dirty tables, came here to try and study since this place is always empty. There are 7 tables with dirty plates and trash. Looks like one of those waiter/restaurant video game where you're losing because you can't pick up after anyone or heat food up quick enough. I heard a lady complain about the coffee she just purchased being cold. My husband ordered a hot tea and he too said the water is cold. All Panera does is heat up pre-made food... must be a short staffed/low pay situation ‍ read more

Panera Bread - Dirty, no one cleans the tables. - Sandwiches Near Me - Grand Prairie, Texas

Stopped here with a friend for lunch. The food was yummy. Nothing negative to say about the taste or quality. My only complaint would be the price. My bill was about $16 for half a sandwich, cup of soup, drink, and cookie. I generally like to spend closer to $10 for fast food, but oh well. I still give five stars. read more

Panera Bread - Lunch - Sandwiches Near Me - Grand Prairie, Texas

I'd never had Panera Bread before but my friend wanted it and it looked good. I got the turkey chili in a bread bowl it came with a lot of bread. I was expecting a bit more flavor because it looked amazing but it was just so bland that I threw most of it away. The only reason I'm not giving it a 2 is cause the tea was randomly amazing. I don't think I'd go back. read more

Panera Bread - Turkey chilli bread bowl and tea - Sandwiches Near Me - Grand Prairie, Texas

This Panera particularly sucks they take forever always !!!! manager Stephanie it's sarcastic n rude no wonder why the place runs as it does m rated as is !!!! Don't go here unless u hv all the time in the world or u ok waiting 20-30 min for u order read more

I am not one to complain but really this is a steak and white cheddar sandwich? Where is the steak?? Where is the cheddar?? Doesn't even look like one complete slice of meat! Ridiculous I paid 7 bucks for this .1oz of meat and a lot of bread ! At least I had the Mac and cheese to eat! Will not return! read more

Panera Bread - Poor example of a sandwich from Panera? - Sandwiches Near Me - Grand Prairie, Texas

See all

One word about this location: AVOID!!!! TAKE THE TIME TO DRIVE TO ANOTHER LOCATION or EAT SOMEWHERE ELSE ENTIRELY. After a 20 min wait, I asked my husband to check on the food. The person at the counter said they forgot and it had just been sitting there on the counter waiting to be delivered out to us. The counter person didn't even care and my husband ended up taking the plates to our table. Worst customer service ever. Please take the time to train your employees! We will not be back to this location. This was disappointing because it's an ideal location for lunch. read more

Panera Bread - Sandwiches Near Me - Grand Prairie, Texas

See all

Who the fuck is mark and why tf does mark have my order I was hungry man, I was hungry

This is the slowest Panera bread maybe. I ordered online to be in and out. Came inside and still waited over 20 minutes while they had on the screen my order was ready. So I proceed to to go ask if it's ready and her answer was "no we don't even know where the wraps are. " They continued to ignore me as I waited and served other customers after me. I wasted my entire lunch break waiting on a wrap! How ridiculous can this be. I'm not sure if it takes over 20 minutes to make one but I am highly disappointed in this place. Let me add nobody greets you at door or when you're in their face. read more

Food was really good. I just wish the service was more on it. When I walk through the door of this Panera, I never see anyone at the register. I understand it can get busy but when there is no other customers I see no one. The atmosphere is nice and quiet, but I just wish staff actually cared and don't have their earbuds in in-front of customers. Still, it was really good food. read more

It didn't seem like anyone was managing the store. We arrived at 12:30 for lunch and there was a line with no one at the register. My husband walked to the pick up window & informed 5 employees back there no one was taking orders, someone swiftly hopped on the register after they were informed. The display case was not set up as you can see from the picture. The lemonade/tea area only had two beverages that had maybe 1/4 of the tank filled. When we asked about it we were told they were out of everything except for black tea he could get me. That was a lie, when I got up to get my food all the drinks were refilled. Pretty sure I drank lemonade from the previous day. My food was good but hubby's turkey blt was dry. read more

Panera Bread - Not a typical Panera display set up. - Sandwiches Near Me - Grand Prairie, Texas

A little annoying to have your buzzer go off, walk up to counter and your drink isn't even ready. The cold brew coffee tastes like average cold coffee, very bitter. My husband assumed they mistakenly gave him the wrong drink but was told it was no mistake. I ordered a caramel latte and was given a plain latte. Didn't waste time complaining, we ate our pastries and went to Starbucks for our coffee fix. Have always had great coffee experiences at Panera, sadly we wasted our money at this location. read more

Panera Bread - Sandwiches Near Me - Grand Prairie, Texas

I just spent $18 on a watery broth and half a grilled cheese sandwich. This is the last time I will visit this Panera. I ordered chicken and wild rice soup, only to be told ten minutes later they were out of it. I ordered the chicken noodle soup despite being previously told by a companion it tasted as though it came from a can. While it had enough chicken, there were practically no noodles and one carrot piece. To top it off, a regular ice tea now costs more than $3. They are obviously pushing you toward their $10 per month tea pass. This chain has greatly deteriorated. I'm done with it. read more

Pathetic service. Waited about 10 minutes for anyone to show up at the front counter. Ordered coffee and a cookie. Had to ask for a coffee cup. Tried to dispense coffee. About a teaspoon of dark roast came out, so I tried the regular. Got a cup, but it was cold. They really don't have their act together and don't seem to care. Not coming back! read more

Service is dismal. Was here at 4:20 PM when there is very little patron traffic. Been waiting over 12 minutes so far with only one sandwich to be made in front of me. Find a different location to get one of their sandwiches. They have good sandwiches, but it is not worth the wait at this location. read more

I have no ideal whats going on with this location, My wife tried to order for thirty minutes. Every time she would get the online order place she would get a message that they were out of either some of the ingredients or all of them. After three tries she found something they weren't out of. Went to pick it up and was told they had no crossiant and would need to pick a different type of bread .the overwhelming choice of two types of bagels was what I had to choose from. Got home and the cream of chicken and wild rice was inedible and so was the bagel. We have ordered from this location for a few years and the food today was unacceptable. If I could give zero stars I would. read more

Gives you appetizer ! Never order a sandwich from here again- go across the street and get Subway! Half a sandwich is 2 inches long! For real. Which is 1/3 the size of a half subway. The morsel I received tasted good too bad it got 5 bucks for two bites! Glad the bread is hard otherwise so that the chewing could take my time instead of actually eating. read more

Panera Bread - Half Italian sandwich so mall fits in palm of my hand (girls hand ring size 6) - Sandwiches Near Me - Grand Prairie, Texas

See all

This Panera Bread is my go-to whenever I study at the Starbucks nearby. My usual order is the Roasted Turkey and Avocado BLT with either macaroni and cheese or tomato soup. This time, I brought my cousins for the first time and we ate at the restaurant instead of going through the drive thru like I normally do. Instead of macaroni, I opted to get the tomato soup instead. I've always liked the food here but this time around was especially good because my cousins ended up liking it quite a lot. The service was also great and the employee who brought our food was nice and attentive. At one point, a child spilled her drink and it splashed on me and the employee asked if I was alright (I was). I'm happy with the experience and I'm glad I got my cousins to like it too. read more

Panera Bread - Pick 2 Meal with Roasted Turkey and Avocado BLT with Tomato Soup, side of baguette - Sandwiches Near Me - Grand Prairie, Texas

Its simply disgusting! I can't believe I tried to give panera bread a 10th chance! You don't read the ticket? I don't eat bacon! And definitely don't like my bagels tasting like burnt cardboard! It's a shame that you always mess up my food but I'm the one to blame because I thought you'd try to do better! Never again! read more

Panera Bread - egg and cheese Blueberry bagel - Sandwiches Near Me - Grand Prairie, Texas

Nice clean modern Panera. They make an honest attempt to marry together a fast food concept with semi healthy food. Hard to beat their bread products. I have yet to have a bad bagel or loaf of bread at any Paneras. I have sampled various products including some seasonal thanksgiving offerings. I have been pleased with them all. read more

Update: Manager Brianna is super nice. Even though our delivery was very delayed, she was very nice and apologetic...because of that, I updated to 5 stars. Maybe you guys were super busy and short staffed...but lunch with my husband was ruined. We ordered online and delivery said it would be here 40 min at most and it was over an hour. We were on a slight time crunch and barely have time to enjoy a meal together anymore. It most likely isn't the staff's fault but please have actual expected times of delivery then we would know if we should pick it up or order else where. read more

This location is awful! I ordered the Mexican corn chowder around noon and the temperature was a little off so I only took a bite or two, then I got the worst food born illness that left me sick for 3 days. I've never gotten so sick from eating anywhere! Panera isn't what it used to be, lost my business for life read more

We placed an order for bagels the night before with a set pickup time of 10:15. when I arrive on time to get my order I'm told that they sold out that morning. why offer ordering online with a pickup time and charging my credit card if they are just going to sell them all to walk-up customers. I am done with them. read more

I absolutely love this location. The store manager is so kind and willing to go out of the way to make you feel welcomed. She also accommodated me; allowing me to order 100 bagels for an event . Thank you Panama for being so kind. read more

Always out of ingredients, never have a lot of the bowls. They always say for me to come back in the morning but yet they still don't have the ingredients to make the bowl?? Just take off all the things from your menu then. I've gone to other Panera's and never had this issue, except for another one in Cedar Hill also always out of a lot of things from their menu. read more

Sunday 17th June 2018 - Before I write a review , I normally would frequent the establishment a couple times , so I can give a fair review. So I have been to this Panera over 20 times...I have used both Delivery and I go inside to order. ( I have never used drive-thru) Today was just it for me, so I had to Yelp. I was going to do an online order and have it delivered , but 99% of the time that I ordered online , the inventory is never updated and I always get a call saying they don't have what I want anymore and if I would like a substitute . Well today is Father's Day and my husband wanted some blueberry scones and I was going to give him what he wanted. I went online , started the order and of course it said available....but as I was about to pay , I was like ....you know what ..I already know I'm gonna get a call saying there is none...so just get your ass up and drive there. Cause I wasn't in the mood. SO I drove there...pulled up around 4.35 - 4.45pm, give or take a few minutes, and there were hardly any cars in the parking lot...so I was like yesss...its empty....as we ( husband & kids) opened the door....no one was in line...just us and one "customer" at the register and a couple people already dining at the tables. I looked over to the register area and there were 3 employees behind the counter ( 2 girls and a guy) ..all three in conversation with the "customer" on the customer side of the register....we walked up to the showcase to look at the pastries ....no one came over. We stood there staring at them...they looked at us and continued talking....the "customer" turned out to be another employee cause she also turned to look at us and we saw her uniform on with the Panera sign and she was wearing the cap. All 4 of them just continued their little convo....while we stood there ....no "Hi ,Welcome to Panera"....no "We will be with you"...no one broke away from the good talk to come over to the showcase....AND of course they had no blueberry scones left from what we saw in the display ...so online inventory was a damn lie ...like I knew it would be . I was going to get some brownies....but after standing there for a couple minutes and no one came or acknowledged us ...I said EFF this shit ( to myself)...I'm not gonna beg to be served ...and we left. We just drove over to Starbucks...got the scones there and some drinks.....and I will say that I will NOT be going to Panera anymore. The employees are a bunch of teens . They need some adult supervision / management. Oh ..and the time before this I did an online order for Rapid pick up.....go there and nothing was in the Rapid pick up area...and mind you the place was not busy. So I went to the cashier and told her and she then had to go fulfill my order ...which of course they had none of even though online said they did....so I had to do a substitute....AGAIN!! My rope has come to an end with Panera ....so yeah ..I'm done read more

Slowest place I have ever been to. Was a line of about twenty people that were waiting for their order. Manager wouldn't even give the people a hand preparing orders. Just stood around while the kitchen worked like their heads were cut off. read more

They are awful!!!!! The soup cold, was looking forward to warm soup on a cold day. Customer service awful, don't ask for anything cause all you're going to get is attitude read more