I went in a few months back to get a chicken salad sandwich. That day, they were apparently out of this item. They recommended the tuna fish sandwich instead. This meal resulted in me coming down with food poisoning for the entire next two days. The service was fine, but I'll definitely be avoiding this chain until they can learn to properly stock and store food. read more

Visited Panera for a steak and arugula and was told they didn't have the proper bread to make it. I asked if it could be put on white bread instead and they said sure but it wouldn't come with the herb cream cheese on it (not because they didn't have it because they gave me a cup of it on the side but I had to spread on myself in my car) Then..my chicken tortilla soup...they added the tortilla strips in it and covered it so that when I went to eat it, it was all SOGGY! How disgusting!?!So...I'm already frustrated at this point when the girl walks out to deliver curbside (due to COVID19) in her FREAKIN slippers and Batman T-shirt wearing her "mask" on her chin! I can't even put into words my serious frustration and disgust at this point ( 2 thumbs down ) read more

Horrible experience Girl that took out order wanted to be somewhere else than at work because she was inattentive and completely messed up order. Order delivered wrong to the table. Had to get it remade. However the lady that was cleaning tables was sweet and helpful and the only bright spot in the dining experience (she gets the two stars alone read more

Worst customer service ever!!!! Came in they were out of all coffee products and smoothies. Ended up paying 8$ for half a breakfast sandwich with just spinach egg and bacon. It doesn't end there, first order I received was completely wrong totally different sandwich. Went back in to get it fixed, and the counter person had disappeared for a good seven minutes. They finally remade my sandwich and brought it out to me personally. When I repeated the order back they took the sandwich right back as they had messed it up yet again. Very disappointed just poor management and staff at this location. read more

Would give less than 1 star if possible. Bathrooms not clean, accessories in bathroom in a state of disrepair. My wife ended up only getting a drink and leaving because they were out of over half of their menu, including their pastries. Panera corporate really needs to check this one out. read more

Fast service! A nice and much needed addition to Florence for the health concious. Enjoying the Ancient Arugula Salad and Lentil Quinoa Bowl these days. read more

Never have I visited a Panera with such poor customer service. Customer service was bad from ordering to receiving food. The manager was extremely rude when asked about adding paper towels to the bathroom. She was even more rude when I asked about the lack of syrup in the Pepsi fountain. Avoid. read more

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I was very disappointed with this Panera. The overall cleanliness was sorely lacking. The bathroom was very dirty and the paper towels were out. The carpeted dining room clearly needed vacuuming. The counters needed wiping down. The trash bins err overflowing. All in all I was uncomfortable eating here. It also makes you wonder how sanitary is the food process. read more

Went to Panera Bread in Florence SC this evening to order a sandwich and was told by the drive thru girl (who wasn't at all polite) that they couldn't make my sandwich because they didn't have the BREAD. Panera BREAD had no bread? They also didn't have the side item my wife wanted and made her order incorrectly. We ordered soups that didn't come with bread (but we were charged full price) and when we drove away we realized they didn't put spoons in the bag. Hope this place doesn't go the same way the failed Atlanta Bread did in Florence (they had lousy McDonald's-style service too and were always missing menu items.) Owner needs to remember this is supposed to be a notch above a fast food place. Good service and consistent quality are not optional. read more

After several visits to this location I am underwhelmed. They are almost always out of a large portion of the menu early Sun afternoon visits. Food was ok but not as good as most other location of PB. Will be avoiding this location for awhile. Needs some serious management attention read more

Stopped here on a road trip, worst panera I have been to. We ordered an iced tea, which was the only drink item they had, and they couldn't even give us that. The dining room said it was open, but all the workers outside said it was closed. Very confusing and the sandwiches were not even normal sized. How do you mess that up? read more

Had the Pick-2 on 1st November - Ten Vegetable soup plus the Chipotle Chicken Avocado Melt. The Melt looked a bit dodgy (reheated). Minutes later the Melt got vomited into the toilet bowl. The soup stayed down. Guess that was only half a Pick-2. Rarely have problems with Panera, but this specific franchise didn't agree with me. read more

It won't post my review if I give it less than one star but if I could I would. Arrive at 12:05 on a Sunday. Restaurant is 50% empty. Order two steak and white cheddar paninis with chips to go. What? You're OUT of chips? I'm no rocket scientist but this isn't a problem that just came up out of nowhere. Here's a great solution - go to the nearest grocery store and buy a bunch of mega packs of individual Lays chips. Then you can at least offer chips. Seems simple. Ok I'm over that. Now mind you it's noon on a Sunday and the place is half full (or empty depending on your view)...I ordered at 12:09 - FINALLY got two sandwiches at 12:34. Yes 25 minutes for two sandwiches. Unreal. Start eating the sandwiches as we ease on down the road. If there was 2 ounces of meat on these sandwiches I'd be shocked. It was mostly bread and onions. Just terrible. I'm in the restaurant business so I actually tend to be understanding but the food and most especially the service or lack of service really got me today. No apology for the wait. No apology for being out of chips. Not a "hey have a soda on me" or "let me toss a cookie in the bag to make up for being out of a PREPACKAGED item"...basically called my name and handed me the bag. Next sucker please. $21.00 for two skimpy sandwiches and two small apples. I'm glad Panera is all about all natural ingredients cause what they are NOT about is taking care of their guests. Also no paper towels in men's restroom - told an employee when I came out and they basically just looked at me and walked away. They say an unhappy customer tells 10 people about their poor experience. I'm gonna crush that number. read more

Should've paid attention to the reviews. 1 - Food wasn't fresh! 2 - Yogurt served to us with he kid's meal was warm. We did asked for another and was given one that was cold 3 - We were given plastic utensils even though we were dining in. 4 - Bathrooms are disgusting!!! There was trash all over the floor, toilets and sink had clearly not been cleaned recently and no paper towels were available. Panera Breads everywhere seem to have gone down hill and this one is the perfect example! Will avoid Panera in the future if it is up to me! read more

Stoped here for lunch today on our way to Georgia. I have no idea why this place only has 2 stars it was clean well staffed bathrooms were clean and their fast. Great pit stop read more

Bad. Did on line order for curbside. Gave all info but they never brought it out even after 'checking in' twice with app. Had to go inside to get it. Ceaser salad was just lettuce with no Ceaser dressing. Gave us a spoon to eat the salad would never go there again read more

This is a really dirty Panera that does not appear to be well-run. We went in right when it opened and they were out of things that should have been stocked up, like sugar and honey at the coffee and tea station, and the station was not clean. The men's bathroom was one of the dirtiest and nastiest bathrooms I've ever seen, it looked like it hadn't been cleaned in days. When I flushed the urinal it overflowed onto the floor! A worker happened to be in there filling up a soap dispenser at the sink, because the one on the wall was smashed, so I told him the urinal overflowed. He said that they knew and that the plumber would be there tomorrow. So all day today people are going to walk on a urine-filled floor. A definite health hazard. read more

Every single time I come to eat at Panera Florence sc locationtgey are always out of lettuce bread and other items . Also there never is a long line. Do people actually eat there? Who wants to eat a salad with no lettuce. If someone doesn't get behind this and realizes there is such a thing as supply & demand you will be out of business. Kathy Harrell read more

Had steel cut oatmeal and coffee - Cashier was very friendly and attentive. Service overall was good and fast. Dining room was clean and most Paneras are hit and miss on clean dining rooms. Would def stop in again on my way to or from Charleston. read more

Bathrooms filthy. Manager informed. While waiting 15 minutes for order, she didn't do anything about my complaint. Kitchen oven glass doors filthy. Inside table area had trash on the floor. Worst Panera I've ever been to. Very slow service. read more

Worst Panera we've ever been to. First of all, I ordered only ordered one soda and got rung up for two. So then I decided instead of making a big deal about it I would just get a drink. I try to get unsweetened iced tea and it was sweetened. The food took forever. All we ordered was two soups. which would've been simple to just scoop into two bowls. Instead, we've been waiting over 40 minutes. Also, we ordered a pastry. At any other Panera, the pastry is placed in a box before they place it in a bag. Here, the lady just dumped the cheese danish into the paper bag so that the cheese got all over the bag. The tables are filthy. The entire store is waiting for their order. When I went to find a manager so I could complain, there is nobody even at the cash register and no manager to be found throughout the store.. Very unimpressed! Would give negative stars if I could! read more

I came here with my friend halfway through our trip to charleston. i ordered half of a sandwich with bread as my side and my friend ordered soup. my friend got her soup in under three minutes, and it took them over 15 minutes for them to give me my sandwich and i had to ask them about it before they gave it to me. when i got it, it was very poorly made and it didn't come with a pickle slice, like it normally does, and they didn't give me my side. they were also not very polite and the bathrooms were not very nice. read more

The girl at the register was overwhelmingly slow and she didn't get either orders right. I go to find a table to sit at and the entire dining room is trashed with napkins and crumbs. A woman from the back finds us, lets us know that the soups we ordered were out and fixes our new orders ( thank god for her ) and the rest is history. We stopped here on our way passing through thinking it would be pleasant and the only part that was, was the kind woman who fixed both of our wrong orders. She should run the place instead of whoever is. read more

Panera is good, of course! But there is no place like Florence to ruin a good chain restaurant. Every single time i go to this panera, and no i am not exaggerating, they are out of something.. every. single. time. For example, the chicken to go on my salad. Last time they didn't have nuts for my salad. The time before they ran out of quinoa for the QUINOA SALAD! A few weeks ago on a Sunday morning they were out of COFFEE!! Don't get me wrong, the place is fairly clean and the food tastes good.... when they have it available! But whoever is in charge of ordering it needs to get their stuff together. read more

Catering not their strong point. I placed a catering order days ago to be ready at 6 AM. The female I spoke to assured me they take these orders very seriously & would definitely have it all ready. I arrived @ 6:10. Got the order just before 7. Caused me to run late to my apt. They were completely unprepared. Ridiculously disappointed! Rightfully, the manager was very nice & apologetic. Gave me some free stuff which was nice but not worth the delay & especially the potential damage to my reputation. read more

Meh, over priced food. It's good but too expensive. The salad is in a huge bowl just spread out to make it look like you're getting a lot. I was excited for them to come to Florence but was disappointed when I dined there several times. read more

PLEASE don't ever come here. An employee at this Panera was caught ON CAMERA stealing my wallet and all of the employees involved (except one) lied about it until police got involved to look at camera footage. When I called multiple times asking about it and heard nothing, I went in later and got answers from other employees who finally admitted that my wallet WAS there. When there was proof that an employee had stolen my wallet, I tried everything I could to get re-embursed for it and nothing. Never got an apology or an offer to be re-embursed by Panera. This is Panera Bread. It's so sad. Please don't support this company. read more

do not go to this panera. it sucks. it smells realllyyy bad and the food is bad. employee's children running around the restaurant. the cashier made mistakes on customers orders 3 times in a row. if you do decide to go to this panera bread, there is a microwave by the coffee stand to reheat your food incase its cold. read more

The food was okay, but immediately upon walking up to the register to place our order, the cashier was rude. She lied to us about the mac n cheese saying that it would take 20 min for them to make it...when really, they were just being lazy. I know this because she made a huge deal about it and when we said we would wait, she got even more rude (the mac n cheese only took 5 min, by the way). After we were finished eating, we moved to the outside tables. We experienced multiple people trying to get Panera between 9pm and 10pm, but they locked the doors and wouldn't answer at the drive through. I thought that surely they closed at 9...no, they were just being lazy again. They all came rushing out at about 10:05. They most definitely need to work on their customer service. read more

This is a standard panera, love it or hate it, your run of the mill. Everything I ordered here towed the line with the quality of one of the local ones I frequent when I am home. read more

Linda K. 6/30/18 Ate 1/2 Caesar Salad w/ chicken at approx. noon. within the hour I was shivering with chills my entire body hurt. We live in Laurinburg NC so we probably did not reach home until 3:00 pm. At that point I was vomiting had diarrhea & I believe I was running a fever. I am a regular customer at Panera Bread in Aberdeen NC. Our experience has always been excellent in Aberdeen, NC but I will never patronize Panera Bread Florence SC again. read more

Very clean store with fast service and very friendly and happy people working here. I am glad we stopped by.

They are always missings ingredients to make items. The man in front of me ordered 3 times before they had something he asked for. Most of the tables were dirty and they ignored request to have someone clean them so people were having to sit at dirty tables. read more

I really was excited to have Panera come to town! I love going when I travel as it's always a great place to get good food and relax. This one ,however, needs to get it together. Every time I go, they are always out of this or that. Twice I went and the only thing in the pastry section was left over scones that no one wanted. I went on a Sunday (right after church) when everyone was going to eat? And I couldn't even get a muffin because there were none. Yea was out one day. I hope this is just a training issue. I remember when Atlanta Bread was in town and they rarely had anything and we're always out. And they closed. I hope for a change. read more

I was really happy to see Panera come to town, but after multiple visits I must say that the crew here needs to step it up. I regularly go to Panera on travel and have much better experiences elsewhere. Today, light roast was out. It's Saturday morning, so that shouldn't happen. Lady in line in front of me tried to order oatmeal and was told they were out. Sandwiches were put together sloppy, although they tasted fine. I've been in here before and treated kind of rude by front end crew and they don't seem to ever have more than one cashier at busy times in morning. I really hope it improves because I like the chain and the food. read more

I went this morning and purchased 2 cream cheese danish. Halfway through eating mine discovered a hair on it. The lady taking the money at the drive thru was very friendly however, her hands were covered in dough/flour. This tells me she is going between.... Where are the gloves?? Hand washing?? read more

This place is utterly disgusting. They mess every single order up, and never have what their menu says it has. Anyone in their right mind would rather eat at McDonald's over this place. Additionally, this place is overly expensive. read more

Panera has always been a favorite of mine, food was great like always I tried a grain bowl and I LOVED it. However the cashier was rude to me when I had questions. I felt very rushed. Did not likeher attitude but other than that I thoroughly enjoyed my experience. Clean rest rooms. And very clean dining experience. read more

Not a vegan friendly location, I took off two different kinds of cheese from my sandwich to make it vegan and asked it they would substitute avocado for it but they refused. My modern capris was literally just bread with a pitiful amount of tomato and arugula so definitely wasn't worth $10 read more

Why 3, well I'll tell you. This Panera is brand new and for those who don't know much about them this was not a good run. The menu is not very intuitive you are really just guessing. Tomato soup is tomato soup but other "signature" are not so obvious. The staff was not very confident either. Very scripted and robotic. Store was clean (new) with a nice atmosphere. Food was fast and good. read more