Stopped here while traveling on New Year's Day. We were the only ones in the restaurant. Restrooms were clean. I ordered a large soda and two bagels on my app. Cup and bagels were ready on counter when we arrived, bagels still warm. Diet Pepsi in stock which seems to be an issue at all the Paneras around me. Overall a nice quick stop. read more

I had a roach in my food manager did not accommodate me and threaten to call the cops because I wanted a refund ! Do not come here they are rude and disrespectful. Disgusting service read more

I go there every time I visit Florence and it is always a terrible experience, Every single table is dirty, there is no one to take your order, they get the order wrong, the workers get mad at each other, the bathrooms are awful and have no paper towels or soap, and the drink counter is wet and soaked. read more

**A Comfortable Visit to Panera Bread - Florence, SC** I stopped by the Panera Bread on David H McLeod Boulevard recently for a quiet breakfast, and while the experience had its charms, there's certainly room for this location to shine a bit brighter. I ordered the Ham Croissant Benny - Black Forest ham with scrambled egg and cheesy benedict sauce nestled in a flaky, buttery croissant. The flavors melded. That croissant had good texture, and the benedict sauce added a nice richness. My only small disappointment was that it could have benefited from a bit more time on the sandwich press - the center was a touch cool when I bit in. Still, the taste was there, and I enjoyed every bite. The Bold coffee was... well, coffee. It did its job and paired nicely with breakfast, though I wouldn't call it particularly memorable. Sometimes that's just fine when you need a reliable cup. What I appreciated most was the relaxed atmosphere. This is an older Panera location, and it shows its age a bit - the space could use some freshening up here and there. But honestly? The quieter pace was a blessing. I never felt hurried, and I was able to spread out some paperwork and take my time without feeling like I was overstaying my welcome. There's something to be said for that kind of comfortable, unhurried dining experience. I've always loved Panera's aesthetic - that inviting combination of stone and wood creates such a warm environment. This Florence location has good bones and that classic Panera feel. With a little TLC, it could really be something special again. The bottom line: If you're looking for a peaceful spot to enjoy a decent breakfast without the hustle and bustle, this Panera fits the bill. Just maybe double-check that your sandwich is heated through before you settle in.​​​​​​​​​​​​​​​​ read more

Panera Bread - The Benny: Black Forest ham, scrambled egg, salt and pepper, with cheesy benedict sauce on an all-butter croissant. Delicious. - Salad Near Me - Florence, South Carolina

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Terrible. Rude employees and screwed up whole order. Ordered 2 bagels with cream cheese and they forgot the cream cheese on both.

Had 2 half sandwiches A small apple and a small bag of chips and 3 soups. Potato soup Chicken noodle and Creamy chicken and rice soup. The chicken noodle was Salty and was mostly broth. A small soup is about $7!!! Overpriced in my opinion. Spent $34 read more

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Chain has gone downhill. Needs better leadership. This chain used to be a great place. Like so many others, they do not have the quality of food, my recent Tomato soup and Turkey Bravo was less than appealing. read more

No customer service when I went in the morning. Waited and no customer service to take my order. Also not sufficiently clean. I definitely do not recommend this Panera location. read more

Panera Bread - Bread station behind counter seems dirty - Salad Near Me - Florence, South Carolina

Went there today and a young African American man that works there that had on a black hoodie with a pink graphic on the front and black hat turned to the back came in and went to the back smelled just like marijuana which was very disgusting working around food. Upon pulling up and parking beside a white Camaro he was getting out, the smell of marijuana blew out of the car which gave my elderly mother a headache. We won't be back. read more

Walked to the register and there is a full page of items they are out of. Over half the menu. Ordered anyway. Go into the dining room and it's filthy. Food on the floors, everywhere. Several unwashed tables. Place was near empty and two employees were just sitting around doing nothing. We canceled our order and left. Gross and no food choices? No thank you. read more

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I ordered a southwest salad and it was the worst salad I had at Panera. I have had this dish several times at Panera up and down the east cost. The service was not good. The lady did not ask about substitute bread for something else. The dishes were piled high and workers were standing around doing absolutely nothing. You need better management and professional workers read more

Panera Bread - Dishes piled up while workers stand around doing absolutely. Very sad - Salad Near Me - Florence, South Carolina

Over priced hard food. Always smell like the kitchen is on fire. Need to change the name to "Only Bread"because that's all you'll get! Go next door to Jersey Mikes! You'll get more of a sandwich for your money!! I only by smoothies NO FOOD!! And that's because I have a $50 gift card I been holding for months! Anyone who buys that food has to be desperate and extremely greedy!! read more

The beef chili is not as good as the Turkey chili IMHO. The service at the counter was enthusiastic and knowledgeable of the menu and very helpful. We were on the road with limited options and they were getting ready to close when we showed up, so there's that. read more

I've been there twice in the last month. They don't tell you when items are unavailable, they add items they want you to have. The first time I asked for a full refund, the second time, I asked what were my options. read more

This place F***ing sucks. Never been here before and seen the reviews but was really in the mood for panara so decided to get it anyways and man they weren't lying. I'm the only customer here at 5 pm and it takes a whole crew 30 min to make a damn tuna sandwich. I mean I don't wanna say it's race but they all looked on drugs. read more

If you're looking for a good sandwich; they definitely have them! I love eating at Panera Bread!

I avoided this place for several years due to them being unable to make my order - 'sorry, we only have egg whites' - when I got the dish; many other issues showing carelessness. Seemed like things started to turn around so my family and I started going back. 4th visit back - he place smells like a clogged toilet by the pickup bay (near an even stinkier bathroom). The urinal is out or order, and the paper towel dispenser is broken. Feels like management has fallen back down the mediocre well. Pity. read more

We stopped here because we were traveling and it was close to HWY 95. I like Panera Bread and use the app. This Panera Bread was filthy. Had to ask to have a table cleaned. The men bathroom was filthy as well. Spilt drinks around the tea area. The chicken in both sandwiches were cold. The BBQ sauce was also cold. The chicken tasted like the freezer. Asked to have it redone and the manager hesitated but then agreed to redo both sandwiches. The staff was joking behind the counter. One waiter was talking and hugging a girl when we arrived and no one was at the counter. I had to walk around to let someone know we were there. read more

Horrible food, dirty floors and tables. The crust on sandwiches is so tough it's hard to bite through it.

The service sucks and the food is really not that good................ .......................

worst place .. staff is worst!!!' soup was cold . The coffee was very cold. The drinks was not filled up.

If I could give this place a 0 I would. I don't know what it's like during the day, but at night it's very unprofessional.. workers yelling back and forth at each other. Good is iffy. Very disappointed. Second time this has happened. Won't go back. read more

This is absolutely the worst Panera Bread I have ever been to. I ordered half a chicken salad sandwich, a cup of soup and a cookie. My sandwich was placed on bread harder than the croutons I received for the soup. And if that wasn't enough, they dropped my bread down in the unsanitary brown bag!! This is not my first time being disappointed with this Florence location, however, I love the chicken salad sandwich so I decided to give it another chance. I am done!!-no more! read more

One of the poorest excuses for a Panera I've ever patronized. Store looks fine from the outside, but once you enter it's obvious this one isn't up to Panera standards. Two clerks, no greeting. I stepped up to counter and said, "Good morning." Still, nothing. So I asked if she was ready to take my order. After an affirmative nod, I placed my order for two bagel sandwiches and one bagel with spread, to go. They put it on a plate. I had them bag it. The bacon & white cheddar bagel was sausage, so back to the counter of silence, again. Ironically, the best service I witnessed was reserved for the guy who picked up the free day-old bread donation. Dirty dining room. Empty coffee urns. Dirty men's room, with no soap available. The food was actually pretty good (hence the two stars), but I'm in no rush to return. Not worth the two minute drive off I-95. read more

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Disgusting food, terrible staff, do not go, dull ambiance as well, they said they had bread bowls and when we go on to get the food they say they don't have bread bowls and claim that they never said they had bread bowls read more

This had to be the worst experience at a Panerai. We are driving down to Florida a d decided to spend the night close by. Morning came and we figured what is better then Panerai fresh bagels. We went thru the drive thru and well thats where everything went wrong. We were the only one in line and it took Suzy over 15 minutes to get our order (2 plain bagels toasted with butter, 2 cinnamon crunch toasted with walnut cream cheese 1 everything bagel with butter, one small coffee, 1 large diet Pepsi and one regular pepsi). Got to the window and another 10 minutes to confirm. So here is what we left with, 2 large black coffees 2 Pepsi, 1 everything bagel toasted no butter, 2 plain bagels not toasted with butter, 2 cinnamon crunch bagels not toasted with one regular cream cheese and one honey walnut cream cheese. Total time in the drive thru was at least 20 minutes. This was at 8am in the morning, I should have realized it was not the place to go when Chick-fil-A had a longer line. read more

DON'T GO HERE! This place is nasty and the staff have no clue what's going on. No soup or eggs available.... Not worth the stop if you're on 95. read more

Driving along 95 and my daughter wanted Panera Chicken soup. Since I am a fan of the broccoli cheddar- this was a great choice! Pulled into the drive through so we could just eat and get back on our trip- i had my happy face on. Employee welcomed us and I asked for both soups. Sorry we cannot serve soup today- i say ok which one? She says they cannot serve any soup ?? Basically panera is a bakery with soup and sandwiches??? How can a Panera not have any of their soups? read more

Love the soup in a bread bowl option, especially the cream of chicken and wild rice! Be adventurous and try their sandwiches too!

My experience at this Panera Bread location was aight. Me and my family member's Tomato soup + Grilled Cheese combo was terrific and I did not experience food poisoning so that's always a plus. My other family member's salad was also good. On the other hand, the bread was very dry and not tasty. My dessert brownie was also dry on the outside and was pretty hard. The Scones were also dry. The service was fine and they got our orders correct. Lastly, I suspect this location of having overpriced our meal. read more

After visiting this location on a road trip on December 27, I sent the following message to the main Panera Instagram account: "Hello! Please check with your Florence, SC location about how to make autumn squash soup. It was significantly thinner than what it always is. I eat it often, and I've never seen anything like this. If it's possible to get a refund, that would be great, but honestly what I want even more is for the restaurant food/drinks to be in good condition when I want to eat there in the future. There were no lemonades in the containers and only about an inch's worth of sweet tea. The unsweetened tea was so bitter that I poured it out before I got in my car (and not because it was unsweetened tea...I often get unsweetened tea at Panera). Thanks!" The national Panera Instagram account was very responsive and said they would send the information to the franchise that owns this location and they would have the franchise contact me, but I never heard from the franchise. I messaged Covelli Enterprises a few days later and never heard from them. I don't usually write reviews, but I was so surprised by my experience that it felt necessary. I am giving 2 stars instead of 1 because the baguette was good and like Panera baguettes from other locations. read more

Panera Bread - Soup too thin - Salad Near Me - Florence, South Carolina

The service was horrendous. I went in to place an order for 1 whole sandwich. I waited 25 minutes for my food. There was one woman making the food. There were three girls/ young women standing there doing nothing! Then a young man came and put thing in the oven. While I was waiting, three people returned their sit down meals saying their orders were incorrect! The woman making the meals said she would have to remake them. I was livid! I will NEVER use the Panera on Woody Johnson again! read more

This place need to close their doors permanently! The food we ordered was inedible and we visually saw fruit flies hovering the border of the lemonades and other drinks without a lid covering the drink. When it was mentioned to them one manager became defensive stating she cleaned it the night before. Really!!!! Either way it was nasty upon our visit accompanied with flies and a filthy sticky floor. Will NEVER visit this place again. They did refund our money minus the drinks. I'm not sure why that wasn't included as we didn't drink anything. It was all thrown in the garbage. Lastly, over half of the menu was not available during this visit. That should have been a clue to run for the hills Again, get a clue or close the doors and definitely address the attitude when one notify you of your issues read more

Picking up food tonight i ordered 2 bread bowls and soup and a sandwich First off when i asked the child who gave me my food if everything was in there he says yes I get home and there are no bread bowls and no bacon on my TURKEY BACON BRAVO SANDWICH!!! I'm very disappointed and i will be contacting corporate since no one at their location bothers to answer the phone! It's a shame i can't give zero stars! read more

Good lord- I am a huge Panera fan, but this location should be closed. 10am on a Sunday- we are the only customers in here and they could not get my breakfast order correct. After 3 times I just gave up. Also it's dirty in here. Have some pride for the Panera brand... read more

I love Panera bread and everything they sell. But the new spicy chicken sandwich is sad. It hardly has anything but chicken and bread. $11 dollars for this is not worth it. I recommend to improve the sandwich. read more

Panera Bread - Spicy chicken sandwich - Salad Near Me - Florence, South Carolina

There must have been a change in management! We have been here twice in the past month and both times we found a clean and pleasant environment. The food was like all other Paneras. There is obviously a need for a renovation, as the tables and chairs are well-worn. But overall I am pleased with the experience. read more

I normally DoorDash from here when I get it but the soups and sandwiches are always great.

As one might expect, chain restaurants have some basic standard from location to location. There may also be an expectation of universal consistency. I mean, a Big Mac is a Big Mac and I wouldn't expect it to be delivered completely different t each time I ordered. Panera's is an outlier. Some are fantastic and some just simply fail. The one in Florence SC (which residents really looked forward to opening) is a location I would never step foot in again. We placed our order online for 5 of us and arrived as directed for pickup. Our order was not ready; the flatbread pizzas were still being prepared. Once the order was complete we drove across town to our guests home. All items were accounted for and the cold & hot items were bagged separately. This was the last good moment I remember about this order. Both of the chipotle chicken and bacon flatbread pizzas had ZERO chicken in them. The strawberries in the strawberry poppyseed salad looked as if they were leftover from the day before with wilted cut edges (not a fan of mushy food in a salad), but worst of all was the cream of chicken & wild rice soup. I actually was afraid to even taste it as I had no idea if this was something drugged out of the bottom of the sink. A member of our dinner party took the soup back along with pieces of the flatbread pizza to "express" her disappointment. Of course the manager was unavailable and the cashier looked irritated and just said "so what do you want me to do about it". They reluctantly replaced the food but the party was over and the food was a disappointment. (They got one star for including all the items & bagging them correctly and one for replacing the food when confronted.) read more

Panera Bread - Where's the Chicken? Chipotle Chicken & Bacon Flatbread Pizza - Salad Near Me - Florence, South Carolina

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Decided to stop at what is normally reliable chain but this Panera was gross. Food handlers appeared dirty and were not wearing gloves. When we received the warm bowl, it was half full and half cooked. The rice was hard and ingredients were smeared on the bowl. Yikes. read more