Ordered a sandwich via a third party delivery app. Received a whole loaf of bread instead of a sandwich. Wish I was making that up. Using a third party delivery obviously has its own issues, but that sort of mistake is definitely at the restaurant level (and then perpetuated by a delivery driver not checking accuracy, etc.). Reached out to the third party service. Also reached out to the store in case it just got misplaced. Unfortunately the person answering the phones wasn't trained by management. They put me on hold to get a manager (not by my request, fyi) and came back on the phone, no manager. Clearly management is lacking. No one's checking these orders. And somehow, instead of making a sandwiches, they give loaves of bread. Go to another Panera for a better experience. read more

So I love this location, staff is always nice. But my rapid order pick up was missing french baguettes. There wasn't many people and it was slow. We got home and there was no bread, is there a way I can get extra bread my next visit instead? I couldn't find an email so thought Yelp would be best. read more

Panera Bread - Sandwiches Near Me - Encino, California

Never again will I buy things other than bagels or bread from this franchise. They are over priced. I just ordered a bowl of chicken noodle soup being that I am home with a sore throat. And the portion size is laughable. Compared to a coffee mug less than half. Paid over $27 and got maybe 10 bites of soup. No thank you! read more

Panera Bread - Portion size - Sandwiches Near Me - Encino, California

The food tastes decent, but it's always so expensive for such a small portion. What made me really want to start writing this review is that they served me food with dirty dishes. I had nothing green in this meal and the plate is covered with something like avocado or dressing or something that seems like it's been there for a short while. It's not just stuck on after washing as I was able to wipe it away with my finger. I expected better quality when I paid this much for my small portion. I'm left disgusted and dissatisfied. read more

Great customer service, great pastries and the best coffee station vs other Panera's. The manager Melissa and the rest of the team are friendly and professional read more

I am a huge Panera Bread fan. But what we got served today was just sad. I could have made a better grilled cheese for my son. The Smokehouse BBQ Chicken was missing the BBQ, cheese, frizzled onions, & red onions. The Toasted Steak & White Cheddar was like a sad version of what it should look like. There was barely any beef, the red onions were non existent, and it had no cheese. Very dissatisfied with our order. I almost forgot, the Iced Coffee was so watered down, the employee thought they had poured me an Iced Tea. Don't think I will be ordering from that location anytime soon. read more

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Been coming here for eight years yet today was the WORST experience with the lady named Joie. Called on the phone put in an order with JOIE. Came to pick up the order of mac & cheese bowl with strawberry salad. I got to my car and noticed there was no bread. Went back inside and asked Joei for bread she rolled her eyes made me wait 10 minutes and finally gave the bread to me. She lied and said she didn't take my order!! NOW IT GETS WORSE:I drive home starving. When I arrived , sat down to eat, the salad has NO dressing. So not only did not put bread for the bread bowl!!! , she didn't put dressing for the salad. The whole meal was ruined. When I called and spoke to her she admitted to taking my order wrong and casually told me to come back and pick up some dressing. After I'm home 20 minutes away!?! ARE YOU SERIOUS JOIE!!??? I asked to speak to the manager as I wanted a refund, and SHE HUNG UP ON ME! This girl should be fired. She's not only rude, she took the order wrong twice. No dressing and no bread, then lied about taking the order when I remembered her voice, she went ahead and hung up! I called back several times till I got the the manager Maggie or Megan. Finally got a refund but let me tell you that JOIE girl should not be working at a food location read more

$45 for two pick-two's that included sandwiches made with two slices of tomato, unmelted cheese, one slice of avocado, and chicken crumbles(?) sprinkled on top. This wasn't even $20 worth of food. Where is the rest of our sandwiches? read more

I waited for so long the last time I went that I never came back. They have to improve the service as soon as possible especially on no rush hours. The place was empty and the employees seem lost and they don't know the meny well. read more

Mason the manager is AMAZING!!! He always goes out of his way to make sure you have a great time and does it with a smile on his face no matter how busy or hectic it might be. I am thankful for people like him... a true team player! read more

Panera Bread - Super fruit smoothie - Sandwiches Near Me - Encino, California

Panera bread never disappoints. Got the boxed lunches catered and they were very covid friendly and every sandwich was packaged separately with utensils, chips, and a cookie. Great and easy experience with this location. read more

I ordered using the Panera app for curbside pick up... and while my first experience here was not the best :( ... I found the store managers to be receptive and responsive to feedback on my visit. My return visits were perfect!! And I'll definitely be returning more! The food here is fresh and they make it pretty quick. Expect to wait around 5 minutes for curbside pickup and parking is in the back, I access it through Petit Ave. read more

So I was hungry and came to Panera bread for lunch. I ordered the "You pick Two"" special which means that you'll get a half a sandwich and a salad. I also ordered an iced tea. What would you expect this to cost? Would you believe $23! Absolutely insane! The food is mediocre but the prices outrageous! read more

Placed an online order and it was ready faster than you can say McDonald's. I love the fact that the app is really easy to use and that it actually works. I ordered this chicken sandwich but my only problem is that the sandwich tasted more like bread than chicken. Maybe that's the meatatarian in me that would have liked more, but it is what it is. As far as the customer service, as soon as o hot there I was greeted and given my order within seconds. If you want a quick lunch for under $10 order and be happy. Note: lots of people studying and chilling here so I guess it's a good spot to unwind and read :) read more

Panera Bread - :/ more bread, less chicken! Makes me sad! - Sandwiches Near Me - Encino, California

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This lady was a complete buss kill I come in here to study and enjoy my coffee. Ur instead I was harassed by her.. she acted like she was the manger as she stated to me. .... Complete whack job read more

Panera Bread - Bully - Sandwiches Near Me - Encino, California

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I avoid this location because the employees are extremely rude and clearly they don't care. A month ago my husband went inside to pick up the order i placed on my app. He walks on says he's picking up for (blank) then a women says "you don't look like a (blank)" excuse me but what does my last name look like? He said he's picking up for me and they made him go back to the car to get my ID. They could of asked for my full name and number not my ID this isn't the dmv it's food. Today my sister and mom went to order food and the guy taking the order was so rude he kept rushing them while ordering. When my sister went back to ask a question they turned away and "acted busy" just trying to avoid her. 3 soups took 30 minutes. When I go to the studio city location it's 10 minutes max with amazing service. read more

Panera Bread - I paid for a bowl and it's almost half way full... no I did not eat it I just opened it. - Sandwiches Near Me - Encino, California

We've given this Panera like 20 chances. I have called and spoken to the manager. Nothing works. Today I got a salad and instead of vinaigrette dressing - I got what tasted like sugar water. Also the lettuce looks pretty rotten! I support local businesses and have tried so hard. But our office is done with this place. Instead of a refund they give you cookies or pastries! I don't want cookies or a pastry - I want good customer service and good food - I'd just like to get what I ordered and I would like it to be edible. That's not unreasonable and not much to ask. read more

Panera Bread - Greek salad? Hmm - Sandwiches Near Me - Encino, California

For sure mid but the customer service was good as the girls up front are a blessing. The food is always consistent, but their coffee was busted one day, that wasnt fun. The girls made it right next time i came in. read more

We ate at this Panera Bread the other night and it was pretty sad. We each ordered a salad a s soup combination plus the bacon mac and cheese side. The employee didn't ring up the mac and cheese despite our clearly ordering it...so we had to go back and reorder...no discount for the inconvenience, mind you. When the mac and cheese came, it was a tiny bowl of just a few watery noodles and fake cheese liquid. Not worth $8.09 and not worth having to wait in line twice. Additionally, the salads were skimpy. Far from the robust images they promote. My soup was decent and the piece of bread was fresh but after this experience I can say that I'm done with Panera Bread. It's clear that they're just a cheap shadow of what the company once promised to be...leaving costumers with cheap quality and tiny portions. read more

I have come here many times before and when I came in this time the weird smell hit me. This place is dirty ! The tables where dirty I don't think anyone walks around to clean ! The fountain drink area filthy ! This whole place needs to be cleaned ! The person taking my order was not even paying attention to my order and got it all wrong. read more

Best customer service Ever I ordered the large chicken salad sandwich which was delicious. I was rushing to my hair appointment next door and the manger was nice enough to personally deliver my sandwich to me read more

Ran out of sticky buns at 1:00pm. Wish they bake Them throughout the day. The soups were okay. read more

Nobody was at the counter when I arrived but there were plenty of people running around. So, I ordered from the self service kiosk. I waited and waited. I went up to the counter after 15 mins and they lost my order. They place wasn't even busy. I won't be coming back. Don't come here if you're in a rush. read more

Panera Bread - Everything Bagel, Plain Cream Cheese, Coffee - Sandwiches Near Me - Encino, California

Stopped in today for an iced tea. It was in the high 90's outside today. Upon going in I found it was way too cold inside. I asked an employee if they could raise the temperature and I was told that it was set at 68* and they couldn't change it. I left. read more

Amazing service starting with the friendly employees. Clean , calm location where you can bring your family, your laptop or just yourself. Find it odd or whatevs, but I personally enjoy when I go to a cafe/restaurant and it isn't crowded with people. Seems like this Panera location seems to be the perfect spot to enjoy some alone time. Parking in rear. Panera continues to be a bit pricey however, the food is delish. I recommend you try their tomato or cheddar broccoli soup. read more

Panera Bread - Approx. $12 - Sandwiches Near Me - Encino, California

First I would like to start by saying we eat here often because it is close to our house and the food is ok for the price. Tonight however we did not have a good experience with our order we picked up to go. My ordered the tomato soup with a grilled cheese sandwich for $10.48. I got my usual and we got our daughter her Mac and Cheese that she loves so much. Take a look at the grilled cheese and you tell me this does not look like something dug out of the dumpster.... how does one mess up a grilled cheese?!?!? read more

Panera Bread - Payment made for grilled cheese... - Sandwiches Near Me - Encino, California

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Panera, be ashamed of yourselves for overcharging such absurd prices for tiny portions!! I couldn't believe my eyes when I ordered a small broccoli cheddar soup and mac and cheese and my total came out to be close to $16. The price would've been fine if I didn't finish the bowl in 4 bites. Such a disgusting way of taking advantage of people during this time. read more

I have ordered online several times from this Panera location and have had similar experiences each time. The employees are always very nice and helpful! Each time I place an order online I get an estimate for when it will be prepared. I have learned through experience to add at least 15 minutes to that estimate. Doesn't matter if the order is placed around breakfast time or lunch time I always have to wait around. Having the order be prepared when the online order system estimates it will be ready would be nice! Probably more of a problem with the online order system than the employees or this location in particular. Today I ordered a breakfast sandwich with chipotle aioli. Highly recommended! The order didn't initially include bacon like it was supposed to, but the employee who helped me was very nice about simply adding it on. I do recommend that you check your online order for accuracy however before you leave how each time I have ordered there is something small wrong with the order. I gave 3 stars for this review because the location is convenient for me (I work across the street), the food is good and the employees are nice. read more

Panera Bread - Brioche breakfast sandwich with egg, bacon, sausage and ham - Sandwiches Near Me - Encino, California

I have been ordering pizza from this location and I like it ! Today I had a problem with online ordering and I went there to order .There was a super nice young lady in the front and she helped me to get my order fast .I tried to write down her name and save it to write a review but unfortunately it was not saved but I think her name was kincu ( sorry if I didn't spell it right ).All the great guys there , working hard to make us a delicious food .Thank you all and we appreciate it . read more

This location has improved a lot lately. Love the chicken and avocado sandwiches and the french onion soup. Staff is friendly.

This is the worst lunch we have ever had, it was consensus of 4 adults and 3 kids... I ordered the Apple Crisp Salad, didn't think it was worth what they charged, skimmed into chicken and almost no dressing. You can't really mess up lettuce, walnuts, feta, dehydrated apples and chicken... but they did. It was .... whatever. My husband ordered the Spicy Thai Salad with Chicken.... It was horrible!! Drowned in dressing and tasted like something they got on clearance due to it being expired!! Sticky and disgusting. 5 pieces of chicken, talk about minimal!! Edamame and other vegetables whey were in a soup of dressing. Everyone tried it and I almost hacked!! Now let's go to the children's orders... Turkey sandwich was a crappy piece of toddler bread, ONE piece of turkey and that's all. I ordered two orders for both of my kids and one I asked for cheese... no cheese, must be difficult. Jersey Mikes is SO much better!!!!. Second, they didn't add the yogurts and I didn't realize til afterwards, and they apologized. I then ordered a Mac and cheese kids meal because the turkey sandwiches were s**t! Omg, store boxed white cheddar Mac and cheese and that was ok. I ordered a grilled cheese for my other kid because agin, the turkey sandwich was crap! The grilled cheese... soggy, not grilled, felt wet and even that was terrible, like something you'd find in a dumpster !! These are NOT grilled, they are baked and disgusting We ordered the chicken noodle soup... no flavor and bland! I would expect better quality ingredients, and overall the food was hideous! Yes hideous!! Especially for dropping 75.00 for 4 people. I didn't complain nor did I want my money back, my brother told me I should have but I just wanted to get the hell out of there! I will NEVER go back!! I hope this review serves to help customers and what to expect at Panera, at least when you are hoping to enjoy a day of not cooking. I'm surprised this place doesn't have some strict Quality Control... for sandwiches this is NOT the place. Even their lemon cookie was crap!! How is this possible?! Salads are minimal and low quality ingredients. I don't care drilling money if the food is amazing, or even good... this place is crap! Not worth $1.00 of your hard earned money read more

Ok in general all Panera Breads are so overpriced . For two people, two smoothies, one sandwich and one cup of soup with a small MacnCheese is about $50 .... Insane!!!! The smoothie is so small but almost $6 .... And they got rid of the tortellini Alfredo which was one of the better items... they are ALWAYS out of brooch buns... no matter what time a day we visit. Don't know.... I used to love Panera Bread.. even before the pandemic they started to go downhill. And spending that much on food I would at least hope it tasted yummier. The flat bread is definitely frozen ... pre-made... just not as they advertise on TV. read more

Let my one star go to the guy who took my order, he tried his best to make things better. First time here, came in on a friday for lunch. The cafe itself is a bit old school, and a tad dirty looking. I ordered a vegetarian sandwich thinking panera BREAD, the bread must be bomb. I was wayyy wrong. They brought out this cold, soggy looking thing on white toast bread. It was definitely not edible. Returned that and got a basic salad instead. Wont be back. read more

Very disappointed, I sent $30 there and my sandwich was not correct. I ordered a Mediterranean salad inch and add it to the sandwich, once receiving a sandwich nothing but I asked for was added. I also bought a cheese danish pie and didn't receive utilities nor napkins. read more

The female manager was very disrespectful. I ordered I was Southwest soup and they gave me a southwest salad when I went to return the salad untouched , the manager told me that they were closed and she could not give me the soup I had ordered for initially she Let me drive over 30 minutes just to let me know that she can't give me what I asked for in the beginning. The employees at the location are extremely rude very disrespectful read more

Food is so so. The restaurant has a nice look to it: tables, chairs, walls, clean, good service. My complaint is the food has little flavor. The food taste like a fast food restaurant, they sacrifice flavor for low prices and fast preperation time read more

I am not a post a review type of person, BUT! This is twice in a row that I did not get what I paid for. Two week ago I went to this location and ordered a breakfast sandwich and when I sat down to eat it there was no bacon on the sandwich. Of course I called and they apologize and said that my next sandwich would be free. Not true. I was told that my name was not in the managers book. I went in this morning and ordered a BLT with a fried egg on top and once again when I sat down to eat my breakfast sandwich it was not what I ordered. The sandwich they gave me had turkey, avocado and mayo. The thing that irked me was that when I called to let me know that once again they did not give me what I ordered the young person Gabi seem to have an attitude because I was calling in about my order. Panera bread just lost another customer. Check you order before you leave!!! read more

I decided to go to Panera Bread, Encino, instead of going to CPk for a salad. Big mistake! First, the menu does not state all the salad ingredients. I had to ask for a menu for these they couldn't supply one..the counter person said bc of Covid, they stopped using them. I explained covid is long since over. So, used my cell phone to look up their menu while in their restaurant..seriously! I ordered the Cobb salad ugh! I wish I would m have taken a pic. What a mess! The avocado was 'mashed' against the side of the bowl...it looked so unappetizing. And with the drink about $22..what a waste. I will never go back - terrible salad lackluster staff. At least CPK food is always consistently good - great service and ambience a 10!...Panera Bread Encino a "0". Waste of money and time! read more

What the heck happened to this chain? We ordered soup and salad tonight. For over $30, we got two tiny things of soup (maybe a half a cup?), a piece of bread just thrown into the paper bag, and a tiny container half full of oil dressing with a few veggies drowning in it. No thanks. read more

My husband loves this place and I just don't get it. Well, actually, maybe I do. He can eat ALL THE THINGS and I'm limited to food items that don't contain gluten, dairy, wheat, etc.... AND UM, PANERA BREAD IS ALL ABOUT THE GLUTEN, DAIRY, WHEAT, etc! Common, it's hot BREAD in its name! Ha! Anyways, I wasn't going to make a stink about him wanting to go there for lunch one day (and I was secretly hoping there was a poke or shawarma spot next door I could sneak into and order food from), so I sucked it up and ordered to the best of my ability. If you have a large appetite and want some protein on your salad (if that's what you wind up ordering- like me), ask for like QUADRUPLE the portion of chicken OR ELSE YOU WILL ONLY GET A TINY TINY PIECE. Also, double avocado (which I got) really is just one serving at any other restaurant, which is insanely annoying. Prior to coming for lunch here though, I KNEW PANERA was stingy so I prepared myself for that! I got the Green Goddess Salad: minus the dressing and cheese and asked for NO BACON. I then asked for TRIPLE CHICKEN and extra avocado. OUR FOOD TOOK ROUGHLY 30 minutes to get to us, which is LONGER than what Food typically takes to get to us at a NICE DINING ESTABLISHMENT! ANDDDD OF COURSE, my salad came out WRONG, despite t being CLEARLY LISTED on the order (the receipt said exactly what I wanted), they put bacon on it. Thankfully they were nice enough to remake the salad, which I feared would come out 20 minutes later, but came out maybe 6 minutes later (my husband was done with his food at that point). Now I can't say the salad was all that bad, the pickled onions actually helped give it some JAZZY FLAVOR (cause I don't use dressing), but it just wasn't worth the price and as I mentioned, PANERA IS INSANELY STINGY when it comes to portion sizes!!! So if you're someone who suffers from food intolerances and allergies, yeah, I wouldn't REALLY recommend Panera Bread to you. It's so not worth it. read more