Put in my DoorDash and had to call it in for my special instructions due to my gluten free allergy and the guy was was super accommodating over the phone and hands down the BEST jersey mikes gluten free sandwich I've had in a very long time from jersey mikes!! I called and it was manager (I think his name was Joe). Thank you again for the accommodation and delicious sandwich! read more

We used this location to cater my child's birthday party sandwiches, and couldn't have had a better experience with Jaylen and Chris who helped us extensively. The food was a hit, and the service of the staff really made for a great experience! Will definitely use them again when catering events. read more

The food is always good at Jersey Mike's. [[HIGHLIGHT]]The store was clean.[[ENDHIGHLIGHT]] But the service at this location was stellar. I asked for the toppings on the side because I was getting sandwiches for the next day's track meet. Not only did he give me the extra topping but he added the Mike's way, too. No hassle just service with a smile . I don't remember the server's name but he was the young man with the great thick afro. 5 stars to you young man! read more

F***king Bomb!!!! Number #7 mini on wheat, scoop bread (more room for pickles), add bit of mayo, mikes way no tomato, one cheese, extra meat, extra spices and extra pickles!!! NACHO's WAY!!!!! read more

Jersey Mike's Subs - #7, Mikes way base modified to Nachos way (scoop bread, no tomato, 1 cheese, xtra meat, mayo, xtra spices, and xtra heavy pickles!!!) - Fast Food Near Me - Encino, California

Unfortunately the overall management and customer service of this Jersey Mike's location has really gone downhill over the last 6 months! Today after ordering my sandwich I asked one of the employees to use their restroom to wash my hands before eating. He appeared to be tall, appeared to have tan skin, stocky build with dark hair and facial hair (see photos). He seemed rather annoyed with my standard question--as though I was asking him for money , or something very preposterous. In a rude remark he glared at me then commented that the restroom is "out of order ". [[HIGHLIGHT]]Unfortunately this is the third time I've visited Jersey Mike over the last 6 months where their restroom is inoperable.[[ENDHIGHLIGHT]] A little odd if you ask me?? I then asked for hand sanitizer to another employee as an alternative to washing my hands. This employee appeared to be slim build, wore glasses and appeared to be Caucasian. To my shock, he awkwardly said "we don't have hand sanitizer". He was barely able to make any eye contact and spoke so softly , as though he was afraid of his own shadow. If your restroom is nonfunctional the LEAST you could do for your guests is provide hand sanitizer... especially in a POST COVID society where sanitation and hygiene is more valued within public settings and anywhere involving general food preparation. Can you only imagine then how careless they must be when it comes to handling food items. The employees must barely wash their own hands after handing cash, then touching meat, then touching their aprons, then touching their hair, then touching bread.. [[HIGHLIGHT]]At the next visit, I sure hope either the restroom is functional or there is hand sanitizer as a backup for guests to use.[[ENDHIGHLIGHT]] Otherwise, this review will be updated with another 1 star rating. read more

Jersey Mike's Subs - Watch out for this unprofessional and rude "employee"! - Fast Food Near Me - Encino, California

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I'm honestly pretty frustrated right now. I ordered a chicken sandwich--item 42, Chipotle Chicken--and ended up with a beef sandwich instead. By the time I got back to work and realized, it was too late to come back. I could understand if it was a small mistake--like mushrooms instead of onions--but mixing up chicken and beef? That's a basic error that shouldn't happen. The ticket clearly says item 42. Beef is item 43. How do you mess that up? This isn't just inconvenient--it's careless. read more

Jersey Mike's Subs - #42 Chipotle Chicken Cheese Steak. - Fast Food Near Me - Encino, California

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Great sandwiches great ppl Jaylin and Rodrigo. Eat here all the time, the offices love them read more

Jersey Mike's Subs - Great sandwiches great ppl Jaylin and Rodrigo - Fast Food Near Me - Encino, California

First time here and I have to say everything was great. The employees were great and made my sandwich good. Very busy also read more

Jersey Mike's Subs - Mini tuna on wheat lemonade and Chips - Fast Food Near Me - Encino, California

Jaylen was absolutely incredible! From the moment I walked in I was greeted in a very friendly way. He assured me that he'll be right with me and took my order promptly while making great conversation about the upcoming Super Bowl. He was extremely hospitable, attentive and flexible to make sure I was getting exactly what I needed. Thank you so much again Jaylen! Very kindhearted individual. This will be my go-to Jersey Mikes! read more

Thank you Robert you did an amazing job I honestly love jerseys Mikes my new to go location close to my house read more

Jersey Mike's Subs - Fast Food Near Me - Encino, California

Jalon and Tj Amazing workers. The crew was outstanding. Definitely coming back to this location

I am so happy this location is finally under new management. It was starting to go downhill and the quality of service and food was not as good. Ryan, the new manager, and Elias, the assistant manager, are awesome. They are training their staff so that the quality of food and service are consistent. I ordered my usual sandwiches - #7 and the California club - and they were delicious (sorry for the lack of photos). Ingredients and bread were fresh and service was impeccable. They have also extended their hours. Make sure to download their app to earn points. read more

Jersey Mike's Subs - Fast Food Near Me - Encino, California

I occasionally order from this place via Postmates and every time I eat their sandwich I get completely nauseous It's interesting because I used to eat there when they opened and everything was great. They must use terrible processed meat and products. I will never eat at that place again. Of course that happens when they sell out for $1 billion and it becomes trash. read more

The staff was friendly, speedy and [[HIGHLIGHT]]the restaurant looked clean and welcoming.[[ENDHIGHLIGHT]] Highly recommend.

I just went to Jersey Mikes. The food was OUTSTANDING and the service even better! Jalen and TJ took care of us and it was absolutely fantastic! read more

This location is always fast and reliable! I will admit I only order the Philly Cheesesteak but damn is it delicious! Yes pricing is a bit much but what isn't nowadays. read more

I'm from Jersey, and Jaylen and Chris made it feel like home as soon as I walked in. Great service! This is my go to Jersey Mikes now.

Thanks to the team and J at the Encino location for always keeping the sandwiches delicious! Their service and food is quality every single time. Appreciate y'all! read more

Jaylen was super attentive and kept everything very lighthearted. Had a great time sharing my New Year's resolution while my sandwich was made. [[HIGHLIGHT]]Great energy in the building[[ENDHIGHLIGHT]] read more

Amazing service the manager Jaylen was very helpful this spot is the place for the subs

[[HIGHLIGHT]]Decent place to eat.[[ENDHIGHLIGHT]] Last time we were in the area. Me and my boys stopped here for some sandwiches after our business meeting . I like the Philly Sub Sandwich with everything on it. Bread was fresh and meat was fresh. Jersey Mike's isbecoming more tasty and better than i thought it was. Service was ok here. Id come back again. read more

Jersey is my favorite, but this location is really bad! I placed online order at 11 am for pick up at 12 pm, I went there that time, it wasn't really and employees were not even trying to prepare it, I waited 10 minutes and still not reaady, then they said 20 minutes so I asked them cancel order! Very bad waste of time!! Will not come back here and do not recommend read more

[[HIGHLIGHT]]Horrible loud beeping sound while we eat.[[ENDHIGHLIGHT]] Asked if they can fix and was just told no. Won't come back if this is still happening. read more

Bad service Why would they offer pick up order if they won't even work on the freaking orders Omg trying to save time and 4 peoples just ordered in front of me terrible service read more

Have never been to a sandwich shop this slow. It won't even matter how good the sandwich is. Bad customer service. Crazy slow operation. Avoid. read more

Customer service, I entered the store at 6:45 pm on Saturday Sept. 7, 2024. I don't know if it was closed cause the open sign was not on, but the door was open and the lights were on. There's a banner that's says now open until 9pm. There was two workers in there that just ignored me. Didn't say nothing, I'm sorry we have a big order or our systems are down none of that. [[HIGHLIGHT]]The place was also empty I've never seen a Jersey Mikes that empty.[[ENDHIGHLIGHT]] read more

Jersey Mike's Subs - There's a sign that says now open until 9pm. Yet no service inside the two workers ignored me and didn't say nothing - Fast Food Near Me - Encino, California

I get Jersey mikes pretty commonly, and have been to a bunch of different stores. My experiences are almost always the same. Good service, nice employees, good food. But this location has very strange staff, and even though I came in early the bread was stale. And just in general the sandwich was very off... definitely don't feel well after eating it. Anyway this is not the right location, eat somewhere else. [[HIGHLIGHT]]I get that working in service sucks but the vibe was like a was waiting in line at a prisons lunchroom.[[ENDHIGHLIGHT]] I've been in their shoes. It sucks, but you have to show a basic level of care read more

Took an hour to get my order ready when employee talk to me instead of apologizing he said it was my fault for getting there early

We came in 10 minutes before they were closing, but they were super helpful and willing to make our sandwiches. They didn't ask us to leave early or anything. I highly recommend this spot. read more

Today when I opened the Jersey mikes bag I realized the employees placed my tub in this container from the neighboring business. The portion size was obviously smaller. The store employees should have advised me that they ran out of containers and placed my food in a smaller container. read more

Jersey Mike's Subs - Fast Food Near Me - Encino, California

Decent sandwiches Good customer service, thank you Jacob. It's an alright environment. Traffic is always hectic. read more

For the love of god hire more people...your employees are doing the best that they can and they're clearly not getting enough help from the owner. 4 people during a lunch rush?? With hot subs and online orders coming in like crazy? You, the owner, are making me late on every single lunch that I come here. I worked at Jmikes for my first job and my owner was 10x better than this read more

Service was great. The people there really had great customer service even though they were very busy. I liked the call out "Thank you!" every time a customer tipped. So nice that tips are appreciated! Sandwiches were made with care and delicious! read more

I went here today to grab lunch and dinner - I found parking right in front which is not always easy . I ordered a # 2 and a # 10 to eat later and each sub was made exactly the way I wanted it - bravo ! I like the new cute little tote bags as well - I'll be back for sure. read more

Tried Jersey Mike's for the first time ever a couple of weeks ago. I came in after 8pm and was impressed with the quality of food and service. The two friendly employees worked fast and were really nice. Great experience. read more

I can see why the rating overall is low. Many servers have complained that people arent leaving 20 percent. I made sure even tho i was picking up my lunch to go, to tip 20 percent. And yet do i receive good customer service NO. Its not hard to smile and ask if theres anything else. My order was off but she literally threw the food on the table and turned back around back to me!! I said excuse me i wanted to pick my chips but it wouldnt let me online. She was so rude. And again, servers, stop complaining about lack of tips when you actually suck. Its insane how rude service is everywhere while prices soar. read more

I ordered ahead of time, a simple sandwich, I go in and wait for almost 10 minutes and someone new walks in and they take that person's order and makes it right away. Tf??? So I asked if I should cancel my order so I can just order there right now since they're servicing people after me first?! The guys like what's your name, I'll make it now. Bro... get real. This place is WACK. read more

Servise was excellent thanks to Chris he was amazing the way he took care of me wow.... He needs a raise for new year. He also made a fantastic sub. Sean Dama 818 8080088 read more

We love Jersey Mike's - always quality ingredients and great service!! Our favorite is the number 7 as a sandwich, or as a salad bowl. The rolls are the best!! read more

With so many small businesses closing due to the pandemic, you would think that restaurant owners and managers would offer excellent customer service to keep people coming in. The employees at this location today were so unpleasant and incompetent, I got the feeling that they hate their jobs. When I asked to speak to the manager, he came out and looked like he'd heard so many complaints he couldn't take any more. But if you don't train your staff properly, this is what you will get. One of the employees was yelling at me as I walked out the door. She felt entitled to do that. I guess when you work at this location, you can treat people any way you like. I suggest you take your business to another Jersey Mike's location even if you have to drive a bit farther. Their food is delicious, and you can easily get it without the angry attitude of untrained, out-of-control employees. Happy New Year! P.S. To Mike S, Business Owner. I appreciate your offer of an email conversation, but I will not be contacting you. Eight of your last ten reviews are bad. You know what the problems are. You need to be talking seriously to your staff. Lots of people are looking for work. Hire employees who don't think "customer service" means insulting the customers. read more