Worst Panera I have ever been to. Would never come back. They do need to educate on their employees how not to be rude.

I don't know why I keep giving my money to this location. They have seriously ruined Panera for me. Now, when I go to other Panera locations (either the one in Peachtree Corners or any of the many others I visit when traveling around the country) it's even more obvious that this one is a serious shit-hole. I was starting to think all Panera locations sucked, but nope - just this one. So last week i decided to stop by for lunch. Since they seem to get my salad wrong every single time I order it, I thought I would make it easy on them and just order the Mediterranean flatbread. The flatbreads are generally a decent choice - healthier than many other options, fresh, tasty. You get the picture. I'm going to post a pic of the inside of this flatbread so you can see how disgusting it was. They obviously pre-made the flatbreads and left them sitting around all day, so the hummus was hard and dried around the edges. The bread itself was so stale on one side that it snapped in half. The other side was wet from sitting in steam. The feta was in a gross blob on the side. It was one of the most disgusting things I've been served. This location is truly BAD. Panera Corporate needs to pay them a surprise visit (like Undercover Boss style) to see just how shitty it is and help them improve. read more

Panera Bread - See the dried hummus on the top left. On the right you can see the wet flatbread and the glob of feta. - Sandwiches Near Me - Duluth, Georgia

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Come here for Breakfast, order a croissant with egg and cheese and a cup of coffee. It took them 18 min. to prepare it. There are less than 4 people in the entire restaurant. read more

This place absolutely sucks...the service is absolutely garbage. The food is always subpar and soggy. Waited 30 minutes for a flatbread...they don't seem to understand customer service. Another "fast food" restaurant that sucks!!! read more

First, when my husband and I drove up for dinner, we wondered if the restaurant was even open. Only a couple of cars were in the lot. This was unusual for 6:00 pm. The door was open , but there was only one customer in the dining room. As we walked in, the cashier saw us and left the register. We waited at the register and he never came back. We left without ordering. No wonder there was almost no business. read more

I wish I could give 0! Will never come here or order from here! I wish I could give 0! Will never come here or order from here! I wish I could give 0! Will never come here or order from here! I drive 15 mins to pick up bagels each time get 3-4 bagels out of 13 and they tell me it is sold out. Not acceptable. Then don't let me order it! Panera near my house says sold out and since this one lets me order i drive here for nothing. Today, I ordered tuesday dozen (13 for $7.49) and ended up getting 3 bagels for $5.49, since they only had three again! ‍ I wish I could give 0! Will never come here or order from here! I wish I could give 0! Will never come here or order from here! read more

MY HUSBAND WAS SO HUNGRY... My husband was so hungry that we had to actually stop at Panera for breakfast. Unfortunately, there just aren't a lot of options for a great breakfast in this area, (State Bridge and Medlock Bridge Rd). We prefer a full service breakfast with adult size servings. glass plates and metal flatware. Simply put, this is not our spot. They are primarily a bakery but do offer breakfast options in the form of a sandwich or pastries. This morning my husband and I decided on a breakfast sandwich with egg whites, bacon, avocado, spinach cheese and tomatoes on a multi-grain bun. We started with an asparagus and spinach souffle and that was a great move because it took a while for our sandwiches to arrive. I specifically chose the souffle because of the vegetables; however this souffle simply had too much cheese and only the "suggestion" of vegetables. I actually like to see and taste my veggies and there were no detectable veggies in this souffle and WAY too much cheese. They need to cut the cheese in half and actually add the described vegetables and then we can talk. When the sandwich arrives, I notice that it is one step above a slider and should be relegated to the children's menu. Since it was so small with minimal ingredients, I chose to eat it without the top bun to avoid that poor bun to ingredient ratio. It met the immediate need and took the edge off until we could actually find a more satisfying option, but would not be a place to stop if you want an actual meal. This seems more like the place to visit for coffee and a pastry or to just chill with friends as there were a couple of groups dining in as well. It was okay for an emergency option but just not my cup of tea. read more

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Awful experience! Expensive! Tasteless! Not worth a dime considering all of their hype! Spent $16+ on a steak sandwich & received a ton of bread & horseradish sauce! The steak was so tiny & greasy! It was so disappointing! The 1st 2 bites were bread & horseradish. The Caesar salad was so overpriced for what you get! TERRIBLE EXPERIENCE! Plus we felt very unwelcome - showed up @ 9:40... cloooosing time i guess! Can't fault them - can you? read more

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This location is so great. Not only is there outdoor seating in addition to the seating inside, but they also have a drive thru. If you're ever in the area and looking for something quick, stop by and use the drive thru. It's as fast (if not faster) than most typical fast food restaurants in the area. I love their Panera Rewards program too because I get goodies added to it all the time! read more

We use to love this food/restaurant chain but this place has gone downhill. The cashier did not know the menu well, specifically what ingredients were in the salads. The prices have gone up but that is understandable with inflation, however the quality has gone way down. I ordered two BBQ chicken salads, full sized. An $11 plus dollar salad consisted mainly of romaine lettuce, and few tiny thin pieces of chicken, minuscule portions of other ingredients like corn, black beans, and onion. The to-go plastic bowl was barely half full. Horrible. Even the bread that usually comes with it was down-sized. I was burned before at this place and vowed not to go back, but there are very few quick and healthy options to eat around here so I thought I'd give Panera another chance. Big mistake! read more

Wish I could give this place 0 stars. I feel for them because they are low on workers, but unfortunately, I have a bad experience every time I go here. Today, I was in the drive thru line for 15 mins without getting a chance to order. I gave up and parked and went inside and waited another 20 mins, and then was told they stopped serving breakfast. They have one person at the cashier. The service is not what it used to be and that is unfortunate. Something needs to change. read more

DO NOT GO TO THIS LOCATION. - hair found in salad - not professional - my 10 year old threw up the soup we went to panera as our first meal and i found a piece of hair in my salad that was short and black. it wasn't any of us since we have brown and long hair. After 10 minutes, my 10 year old was throwing up the soup she ate. DO NOT GET THE BROCCOLI CHEDDAR SOUP. It's not worth risking your health especially your children. it took multiple calls to reach to the manager and their cashier said they will "see" if the manager can come to the phone. They were not professional. The manager: THEIR MANAGER asked me "what do you want me to do". I will not be returning here. It didn't seem like they didn't care at all. read more

I ordered a chicken Cobb green goddess salad for curbside delivery Got the salad home and there was no chicken! I tried calling the manager but the phone just rang and rang. Very disappointed read more

The only guarantee at this Panera is that your order will be wrong and you will see staff who are very well trained at not giving a crap. It is shocking how consistent the lack of quality and severe apathy at this location. If you don't believe me, go check the google reviews you will see 1 star reviews and story after story is the same. The employees go through one training and one training alone - DO NOT CARE ABOUT CUSTOMERS! That's their training and they all own it, if you ask they will actually tell you to their face because the manager at this location doesn't care either. They don't care if your order is wrong they don't care if they run out they don't care if you wait long they don't care if it's burnt they don't care if they overcharged you, they do not care! This location should be shut down because as you'll see on the google reviews, it's been like this in the location for years. And they've had different management but it never changes read more

Ive only been to this location a few times. Inside once and drive thru other times. One would expect wait times to be long with the location but it's really not. They're prompt, dont mess up orders and food tastes good. Couldnt ask for more. read more

I have always loved Panera. It was my go to when I lived in Columbia, SC. I stopped today after church. I expected it to be crowded and it was. However, the drink area was a total mess. No lids for cups. The dining area (tables and floors) needed busing. This was a disappointment. This store does not live up to PANERA standards. Sad! It's in such a great location. I waited exactly 33 min for my soup and salad. read more

Clean setting with umbrella outdoor seating. Multiple registers to order but NO digital kiosks. Online orders taken. Food was quick and hot. Service was great, however they did not carry the turkey sausage. I'll come here again. read more

If I could give this location a 0 stars I would. The worst Panera that I have ever been to. The person taking my order not only didn't give me all the things I ordered but she double charged me for something I didn't order. When I got my food home, I realized that they left out a bowl of mac and cheese even though I payed for it. My sandwich had a fingernail in it. A FINGERNAIL!! I am so beyond disappointed and doubt that I will ever return to this location again. read more

Panera has great salads. I ordered the half green goddess salad and chili! The salad really was great and the chili was ok but why does panera take 20.00! I just don't understand why it's so expensive. They need a value menu! read more

I would give zero if I could. There is always an issue. Waited in line 2.0 mins in drive thru only to be told at the window they don't have the soup I ordered. Go today and told they have no soup. And my order always has an issue. Awful service and they recently raised their prices. read more

Needed to add, 5/19/2022- ordered creamy tomato soup. Got food poisoning, from the soup. Immediately right after I ate it. I'm officially done(with this location). read more

I have only eaten at one other Panera Bread (Peachtree City, GA) and it was excellent. I think they are all overpriced, so it's nowhere I frequent. Anyway....I wanted a quick healthy meal for my family and thought I would go to the local Panera Bread. Wasn't dressed to go out, just slipped my shoes on and headed for the drive thru. When I get there, they tell me that the drive thru is down because of the computer and asked if I could come in...NOT! I asked if it were possible that they take my order and ring it up on another computer. Obviously, that is not something they wanted to do because the bad attitude started. A different voice came over the intercom and she wasn't very happy. She was rude and then sent a different person to take my money. The girl that took my money was very nice and very apologetic for the other lady who would not even come to the window, she stayed in the back and refused to show her face. For those prices, the service should be much better......NEVER AGAIN!! On top of that, the soup was cold!!!!!!!!!! read more

I come in every weekend with a group of friends to study and I always see the worker Chanel here. She is very nice and very friendly! This is my favorite panera to come to study at. :) read more

It's the little things that make a difference. I live a mile from this location and every single time I come in for light roast coffee around 8:30 ....it's not ready. Come on Panera ....it's COFFEE. read more

Good customer service isn't saying it's too late for breakfast at 10:30am. It literally just turned 10:30am. It wouldn't be that difficult. I usually stop here almost every day on the way to or from work. I'll choose somewhere else from now on. With so many choices of places to stop, why would you want to put money into somewhere who doesn't have good customer service? read more

Not such a great experience at this location. The customer service wasn't bad but the food did not taste good. I ordered the chipotle chicken avocado melt. The sandwich had a semi burnt taste to it although the sandwich showed no signs of being burnt. The chicken was bland and the avocados didn't seem fresh. I love getting this sandwich but it was not good this time. read more

Panera used to be great. Not anymore. Ordered with the app 40 minutes in advance. Normally order is waiting for me but this time I had to wait 12 minutes. Floor in kitchen was filthy. read more

I witnessed the manager (1p October 3rd, 2016 if any Panera personnel care to follow up) behind the register counter badmouthing customers to a laughing staff IN FRONT OF THOSE CUSTOMERS. This establishment is an embarrassment to the Panera brand. This is my first yelp review. read more

Sloppy, inaccurate. Mess up orders for delivery and drive thru. My points not applied to my card. I may have to report to corporate.

I will say this, My wife couldn't wait to leave . We have been coming here for quite a while and since our new born baby and overall life stuff it took us a few to come back .. So we did return on Sunday 09/06/15 First encounter, the gentlemen that took my order absolutely killed my wife's appetite ... He had a awful Body Odor (not discriminating or anything but c'mon, this is a food place. Be presentable and clean please ) The dining room was absolutely super dirty, IMO a staff should be around making sure things are in order ? (again this is a food place ). Table we sat on was absolutely filthy, also next to us a large area had bread crumbs and napkins all over the floor and tables . Staff back there absolutely lost .. Had two salads done and my BBQ flat bread was forgotten for a good 10-12 min . I think this location has gone to crap and this will be my last time Bringing my family here .. Management please do something ... read more

This Panera is my go-to study area. The mood is nice and all the employees always serve me with sincerity. Chanel is so friendly and always tries to engage with you, so studying is a little better after you talk to her. read more

Sausage & Gouda Souffle! Yummy! So light, fluffy, & fresh! You have to try it! read more

Panera Bread - Sausage & Gouda Souffle! Yummy! - Sandwiches Near Me - Duluth, Georgia

How can Panera be out of: baguettes (for soup), chips (to accompany sandwiches), cranberry bread and broccoli cheese soup. How does that happen? Why is the staff non apologetic and flip about it? This Panera seems to be going down hill. I miss seeing a manager present who cares. read more

It took 45 min for the employees to make a mobile order. Even though there weren't any customers

Horrible. Waited almost 20 minutes in the drive through for 2 salads. Then they couldn't even give me a full cup of dressing. Won't be going back. read more

Panera Bread - Sandwiches Near Me - Duluth, Georgia

This was my first time eating at this location and it was reasonably clean except for the condiment area where the few mayo packages were slightly sticky. I don't eat at Panera much since I thing it's usually just average and pretty pricey for what you get. But, I had a gift card so I took the cashiers recommendation and got a chicken panini. It was boring and again, just average. The chicken was chunked on the bread so it popped out when you took a bite. There was very little of the chicken and the two tiny, very thin tomatoes weren't ripe and had No flavor. There was a tiny circle of mozzarella that didn't cover even 1/2 of each side. There were a few skimpy slices of red onion. For $9, the sandwich could have had more meat and toppings. Maybe it was my choice that was the problem but I was totally underwhelmed with the sandwich. read more

This location's service & food NEEDS massive overhaul!! At 8:10am, both urns of coffee were out. Oatmeal, very simple item to prepare, was served cold. Observed a Mgr tell an employee that coffee urns were empty; slow to no response. Mgr's need to set example ... Get that dang coffee made and out to your customers. This location is only frequented because it's actual location not because of food & service. Very sad. read more

Uncomfortably cold, so we chose to eat outside in July. We weren't warned that the RF beeper doesn't buzz outside, so we sat outside for 15 minutes before going in and seeing our order was ready. Our order had chips instead of bread, but they fixed that when asked. The food itself tastes fine, and the staff was not rude, despite the long line. Not a bad Panera, but too cold for me to visit again. Maybe I'll try again in the winter in hopes they aren't as overzealous with the heater. read more

On July 12 2017 myself and my friend went to Panera because she insisted that the food would be both delicious and healthy. We decided to go through the drive through because we had plans and were short on time. When we arrived the line wasn't very long and there were only 2 cars in front of us attempting to order, the first took a moderate amount of time and then the second took a very long time. It was my belief that because Panera is a restaurant that prepares the food fresh that their menu might not be curtailed to drive through orders in term of the time it takes to decide. However when it was our turn to order I quickly realized the problem. I rolled up to the speaker and quickly decided what I wanted (a chicken avocado chipotle sandwich) and my friend already knew what she wanted which was two items off the pick 2 menu, however it took a very long time to actually convey my order to the drive through worker because she kept either asking us to repeat ourselves or she would ask for a second to do something, it ended up taking 3-4 minutes just to place the order. The whole time she was rude and didn't seem to care in the slightest about if our order was correct or if we were satisfied with our time there. Finally we arrived at the drive through window where the worker quickly asked for the money which was fine and then handed us the bag hastily just trying to get us to leave and then immediately closed the window not even asking if we needed anything else From there we went to go eat our food and realized the order was wrong in a number of ways. We ordered a Caesar chicken salad and requested Caesar dressing but got something that was sweet and tasted like a balsamic dressing instead, the sandwich I ordered looked like it had been in the bottom of an airplane and had gotten tossed around on a 5 hour flight, and the turkey avocado and bacon sandwich looked like it had been flattened by a pile of bricks. I will never again return to this location and I will steer all of my friends away from going because my short visit there was anything but pleasant read more

I love Paneras, and they are always so consistent with their food. I had a terrific Mediterranean egg white sandwich with sun dried tomatoes, pesto, and cheese on ciabatta. It was yummy! We also split a cherry pastry and a cinnamon roll. Both were awesome. I love their pastries! The only pastries I wasn't crazy about were their cookies and their brownie, which were both not very moist. Service was fine and quick. I definitely like this place for breakfast, and even lunch. Just wish they'd get a lox and cream cheese bagel. read more