1 year later... this location is clean, and the servers are good. The food was fresh and very good sweet tea. The only thing I had a problem with is the complexity of the order kiosk. It is confusing when ordering and not logically. The POS developers need to take a look at b2b software and fix. Thankfully one can still order at the counter. The free wifi is nice. read more

Panera Bread - menu front - Sandwiches Near Me - Duluth, Georgia

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I ordered a chicken Caesar filler with a side of mac & cheese. I destroyed my chicken Caesar filler than I went to go eat my mac & cheese and there was literal hair inside my food. Now I really regret eating here, the weight wasn't crazy long the service was OK it wasn't anything out of the ordinary read more

Panera Bread - Sandwiches Near Me - Duluth, Georgia

I have always loved Panera for their soups, however today I stopped by for a drink and ended up trying their new Italian steak and mozzarella. It was entirely too salty, and greasy. Service was fast, ambiance cordial. I sat outside as the weather is great right now. The drink fountain selection was a little weird for me, I chose the standard Pepsi and the spout broke, so I resorted to Dr pepper. Not bad, but I felt the interior could use more lighting read more

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Due to mobility issues, I use the drive thru usually. The restaurant on State Bridge Road consistently gets the orders wrong. I have ordered ahead and at the drive thru speaker but workers put the wrong food in the bag consistently. On the few times I have gone inside, the order tends to be correct. read more

Went through drive thru got a cookie with my meal got home no cookie in the bag them things arent cheap

Okay Egg Soufflés - time to get back w the program. We knew we had to get in line before 7am to get one and many times you had already run out anyway. But at least they were really good because they were made fresh. Now that you've gone to the frozen stand-by's, they just get chucked in the trash. These are absolutely horrible, or not cooked right or something. The dough isn't done, the eggs seem more iffy, and I don't care if I have to get there early, at least I was able to go somewhere where it was worth it. Change back and maybe just make a few more please? We're begging. read more

Panera Bread - Egg Four Cheese Soufflé - Sandwiches Near Me - Duluth, Georgia

I absolutely love Panera food but the wait here is brutal. We often go through drive through to get a soup, two sandwiches, and a drink but have to pull up and park to wait for the food. I love the green tea that they have but it's no it's not worth the wait and may be better to just go inside for quicker service. read more

This is the most disorganized Panera I've ever visited. I placed an order on the app and waited over 25 minutes for a premade pastry and an empty coffee cup. I waited in the designated pickup area, as instructed, until I finally asked someone about my order. I was then told I could get it from the cashier. If I didn't speak up, I would still be waiting. This whole experience was totally unacceptable and a waste of my time. read more

Came to Panera this morning and had the worst customer service from Ashli. It took 15 minutes to receive my bagel that tasted horrible and Pepsi. I usually receive the exact same order in the mornings. Once. I asked Ashli why it took so long, she instantly had an attitude, instead of taking ownership she gets an attitude. This is unacceptable and she definitely needs to be trained when assisting customers. read more

Once again- awful. This time it was early afternoon. I ordered, came to the window and paid. Then sat at the window waiting on my food for 10 minutes. No one in line ahead of me or behind me the entire time. I can see employees inside walking around, talking, hanging out. No communication about my order or what's going on? When I was handed my food, all I got was a "here you go". And coincidentally on the window there's a sign asking you to leave a 5 star review, and that anything less is failure. Terrible service every time. Don't post signage about 5 start reviews and then give this level of service! read more

Panera service is going down the drain, but this location is the worst I've seen. I've only visited this location twice and both experiences were terrible. Both times I ordered the bagel dozen in advance through their app. I got the email it was ready. If you haven't noticed with any food apps, they start putting together the order after they send out the notice that it's ready (so it's never ready when they say they are). Of course Panera is like this, so I went 5-10 minutes after I received the email. The first time, it wasn't ready, so the lady started putting together the bagel box after I asked for it. She got it all wrong, putting in the wrong bagels and not giving me the cream cheese and coffee. The second time, it wasn't ready either. When I asked for it, they said they couldn't find my order even though it was about 15 minutes after I got the "it's ready" email. The guy asked for my name like 10 times then ended up going to the manager. The manager comes out and she finds my order in the computer and says she'll put it together. She finds out the order was printed out right next to the cashier and the guy just ignored it this whole time. Well, when she started putting together the bagel box, they ended being out of some of the bagels I ordered but she doesn't bother telling me. She even dropped a bagel then picked it back up. I asked if she had all the bagels I ordered because I didn't want it if they didn't. She kept repeating that they have everything from my order, but it was clear they didn't (I asked for 5 plain bagels, but she only had 4 then told other employees they're out -- one of those 4 was one that dropped on the floor). So I just asked for a refund if they didn't have what I ordered. She was very rude about it. This whole time she never apologized. When I was leaving, she was very sarcastic with her "have a better day". I will never visit this store again. read more

This Johns Creek location is the worse!!! The place is filthy and there are food stains on the furniture and walls. We ordered the soufflé for breakfast and they were undercooked (the pastry tasted raw) and it was not fresh. They are offering only two varieties now. This location should be closed down immediately and a complete renovation should be done. Never going back to that location. read more

We have been stopping here every Sunday for the past two years, it used to be great service but the recent employees in the food prep area have made this an unpleasant place. Food wait is extremely long, and they are very rude. We are definitely going to move on to a different location. read more

Food was barely Panera quality. Camie in around 3pm and the dishes are piled up at the trash and trash was overflowing. Tables had dirty dishes and trash all over, looks like tables hadn't been wiped all day. Employees standing around talking. I wiped my own table off because I wanted somewhere to sit and work. Crumbs and trash all over the floor. Wish it was better. read more

It must be against company policy to thank a customer for purchasing a salad, sandwich, soup, etc. I have been here at least 4 times this month. Not once has anyone ever said, "thank you." It has to be against company policy. My wife likes the soup here, I rather eat dog food than the food at this panera. I don't know how they stay in business. read more

Terrible delivery service, cold food. Took 1 hr from the time I ordered to get the 2 items from a location 2 miles away. Bread bowl was ice cold along with the soup. Delivery driver Jose, said no understand english when I asked how long he had been driving around. Original delivery time was 622-633pm. Then 640, Then 651,652 finally at 655pm 1 hr later it arrived. I would not order from this location again. EVER. read more

This is without a doubt, the worst Panera I've ever been too. It does not matter what time you go or if it's busy or slow, or if you dine in or do the drive thru. It takes minimum 20 minutes to get your food and chances are, it will be wrong. I don't know what "management " is doing or how they train their employees, but this particular Panera is atrocious! read more

This location lacks a sense of urgency and customer service. The people taking the order are pleasant however, the staff of filling the order, is very slow and dismissive. I waited 20 minutes for a breakfast sandwich and only received it after I reminded them how long I was waiting. I won't be coming back to this location. read more

My boyfriend and I both ordered sandwiches. I'm pretty sure my lettuce was old. It did not taste right.

This Panera bread needs to be shut down. Today I ordered scrambled egg with bacon and cheese on a bun. but I ordered extra bacon, extra egg, and extra cheese for a lot of extra money including a nice tip. I get home to eat my food and they didn't put anything extra on the sandwich. The receipt on the bag clearly says what I ordered. Reading is fundamental idiots read more

‍ Well leave it to having a high expectations because of a previous visit to this chain at another location. So I arrived here to enjoy a nice and casual lunch for one and upon arrival I waited 4 minutes and when I realized no one was coming I just decided to head to the ladies room to wash my hands. After coming back out some one was finally at the front to take orders. Now some locations have a station where you can order your own food and a ticket will print out and you don't even have to be waited on by the person in the front. But this location did not have such a luxury. ‍. Now it was pretty quite inside being not that many people so I didn't see a need for the wait but whatever. More people came in after me so when another associate came to the front to take orders she called "next guess" (which was clearly me WAITING behind the guess in front of me. But I guess these people didn't care and the associate begin to take their order until I said "oh really". Then she said oh ma''me you can come. As if it was a after thought. So decided to just stay in my line and wait. Since clearly the whole damn family was in a rush. Ironically they were still asking each other what they wanted so they weren't even ready but still felt the need to jump in front. Anyways I proceeded to place my order for the Cesar salad with a side of their kettle cooked potato chips and a glass of lemonade with my favorite cookie of theirs the "candy cookie ". The food of course did not take that long being a darn salad which was Just OK. So to sum things up I will not be rushing back to this Panera bread. Being a foodie I understand all of the restaurants at not the same even given the same name. Some are just superior when it come to customer service and some are just not. This location still has some training to do. Good Luck. read more

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Panera Bread is consistent in the quality of their food and service. I enjoy coming here for Sunday brunch after church. The fresh baked goods are especially delectable and are offered pre-packaged to take home ie. Breads, cakes, cookies. read more

Ordered bagels online. After getting them home,I noticed they felt chilled as if they were refrigerated or previously frozen? Definitely not just made. I went to slice a bagel and it was like cutting a sponge,the knife literally wouldn't cut through the rubbery texture. Very weird. The time before we ordered they were fine. So something has obviously changed. So all I could do was return them for credit. One of the employees,and the manager told me they have a new baker making these,hmmm interesting. That's what has changed. They did give a full refund which was good but I may just stick to a real bagel place ala Brooklyn or BBs, more money but more consistent and authentic. read more

They need to stop! They need to cut it out. I ordered a turkey sandwich with soup and I got something else. I got a sandwich with about 4 small pieces of meat and a hand full of soup. I think cheese may have been on it, but I could not see it or taste it. Unbelievable! Highly disappointed, I want my money back! read more

Panera Bread - 5 small pieces of turkey! - Sandwiches Near Me - Duluth, Georgia

Visited this Panera location and order a dozen bagels. The place was very busy. The employee that helped me was very friendly and personable. He was wearing gloves for sanitary reasons but unfortunately he never changed gloves between customer transactions. He would pick up bagels with the same gloves that he used when he handled cash payments. I watched him do this while helping multiple customers. They were definitely short handed and I did not see a manager to make him aware of this situation. So beware if you visit this location to be on the lookout for employees handling food while not using proper sanitary practices. read more

This is a good Panera Bread location. Drive thru is always pretty quick and service is consistently good. The only thing I find a little odd is that they don't have a huge inventory of soufflés. I think every time I've ordered a soufflé they always have to check if they have any left despite the time I go. Sometimes I get one. Sometimes I don't (because their sold out). Regardless, if it's a popular item it would be nice if they have more prepared. On that note the spinach and artichoke soufflé is really good. Kind of pricy for the size of soufflé though. They have a pretty decent sized breakfast and lunch menu. I like the soups but also feel they are a little high priced for the amount you get. I tend to notice that their sandwich fillings are pretty skimpy. Wish they gave you more inside the breakfast and lunch sandwiches. They have an outdoor seating area and are pet friendly which is a huge plus in my book. This Panera location is in the same plaza as Target and Home Depot. read more

Dear panera bread, I absolutely love you!! Every soup, though the broccoli cheddar is my favorite. The green tea I could bath in it so delicious. The Sierra turkey, and chicken Cobb salad are just a few more favorites. This location is my lazy day location, I will drive here Just for the drive thru! The customer service is excellent in the drive thru, always correct with the order and fast. Love it when I have a reward that always makes my visit special. read more

Great place to study and relax! Panera is pretty popular with most people these days. They have tons of options at Panera ranging from sandwiches, flatbreads, soups, and bagels to name a few. The have tons of seating and you'll always be able to find a power outlet if you need it. This place is one best locations to study. They offer free WiFi. Just make sure you actually order something before free loading off their resources. Service here is fast. You can order and get you really within minutes. There are times where it can be a bit busy, but it's never to the point where you have enough time to question your life choices. Ha-ha. Overall, I have always had a good time at Panera. Service and food always leaves me satisfied. My Recommendations: -Mediterranean Veggie sandwich -Cream Chicken and Wild Rice soup -Creamy Tomato soup -Grilled Cheese read more

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Why do I continue to give this location a chance? IF they even give you what you order the soups will be ONLY broth with nothing in it like it's been sitting for hours bottom of the barrel servings. Bread is so hard you can hit it against the wall and probably break the drywall. The staff doesn't care and looks at you like your crazy when you ask for edible food that you PAY for. This entire location needs to shut down or be cleaned house. Enough is enough, go somewhere else and get what you work hard to pay for - this is not it. read more

Quality not what it was a couple of years ago. Now you get Salads, Soups, and Sandwiches without all the fixings and that don't resemble the photos. Last visit they were out of chips also. read more

This store is worthless. Every single time I order something online they wait until I get to the store to tell me that it's not ready and the wait will be 25 minutes. I don't understand how they never have anything ready. The male Manager could care less, no apology, just simply says he will cancel the order.... He needs a serious lesson in customer service. I canceled my subscription to Panera because of this location. I recommend not ordering here if you expect to get anything you ordered. read more

Visited at 6:45pm on a Sunday night. Not very busy as we were the only ones in line. Placed our order and sat at a table. At 7:20pm I started standing by the order station along with at least 5 other people waiting on orders that came in after us. Food was being prepared but there seemed to be a complete lack of organization as no orders were being completed. There were at least 6 employees working and a manager so staffing was not an issue. At 7:30 I walked over to the cashier to request a refund. I had to wait in line for my refund as others were already requesting a refund. I received my refund and my family left. As far as I know people are still waiting on their food days later. The manager was apologetic but I have to admit she could've done a better job organizing her employees to get the orders finished. Very disappointing experience. read more

Terrible customer service, placed mobile order and it said it's ready but waited another 15 mins to get the cups and expect customer to fill up on their own? Worst Panera location ever! read more

Is Panera going bankrupt? Every time we visit or place to go orders they are always out of something . We actually went in to eat and the place looked trashed . We placed our order and the cashier did not know the menu and told us they are out of bread . This is not the first time we have heard this the last few times we have ordered we have been told they are out of bread. For a place with 'bread' in the name seems odd they are consistently out of bread. This time they seem to also be out of regular cups . When I placed my order they assume I wanted chips, never asked because remember they are out of bread, ok I am following the rationale . For my husband's order they made a giant leap- he ordered a pepperoni mozzarella melt that he reluctantly ordered. He does not like coming to Panera because it is always messy and always messes up his order that it is beginning to get comical . They let us know our order is up and they hand him a flat bread pizza . He tells them he ordered a pepperoni mozzarella melt SANDWICH they just all looked at him and said well we are out of that bread so we made your order as a flatbread pizza . Who does that ?! He refused it and got his money refunded and waited patiently for his family to eat . Guess that is the last time we give them any other chances . What is sad is it isn't even isolated to this location it is both locations in this area except the other one in Johns creek has this nice mold like substance running down their walls. I can't keep bringing my family here it makes us feel bad about ourselves . read more

If I could give no stars I would! This location had a drive thru that they closed due to staffing. I still ordered from them and used curb side pick up that they advertised. The problem is that you still have to go inside to get your order....waited for 15 minutes for soup...they should not offer curb side if they don't have enough staff to deliver. read more

Panera Bread is a fast casual place to grab office-catered lunch. Many of these places don't have that high of a review;however, compared to the surrounding 3-4 locations I consistently find this place to be the best in terms of cleanliness, customer service, and employees. read more

I have always loved Panera but this particular location hasn't lived up to my past experiences at other locations. The food is okay. I don't know why it isn't as good as other locations I've been to but I think it comes down to prep/warming up/cooking. I have tried the delivery and 2/3 orders have been late. The first time they threw in some cookies and a free delivery to make up for the 50 minute late delivery. This time the food was so cold when I received it. This location is not one of the good ones. read more

Disappointed . Simple order: small mac, small soup, half sandwich & 3 x cookies. Directed to order pick-up spot. Watching several before and after go by, I was told they put my ofer in Uber / Door Dash bin. Arriving home, no cooki were include. Had their prices not been so expensive, no big deal. Drove back, spoke to manager and cashier... Neither apologized Nor seemed concerne. Only the young lady sweeping floors said, "I'm sorry for your experience"' read more

I don't know why I keep giving my money to this location. They have seriously ruined Panera for me. Now, when I go to other Panera locations (either the one in Peachtree Corners or any of the many others I visit when traveling around the country) it's even more obvious that this one is a serious shit-hole. I was starting to think all Panera locations sucked, but nope - just this one. So last week i decided to stop by for lunch. Since they seem to get my salad wrong every single time I order it, I thought I would make it easy on them and just order the Mediterranean flatbread. The flatbreads are generally a decent choice - healthier than many other options, fresh, tasty. You get the picture. I'm going to post a pic of the inside of this flatbread so you can see how disgusting it was. They obviously pre-made the flatbreads and left them sitting around all day, so the hummus was hard and dried around the edges. The bread itself was so stale on one side that it snapped in half. The other side was wet from sitting in steam. The feta was in a gross blob on the side. It was one of the most disgusting things I've been served. This location is truly BAD. Panera Corporate needs to pay them a surprise visit (like Undercover Boss style) to see just how shitty it is and help them improve. read more

Panera Bread - See the dried hummus on the top left. On the right you can see the wet flatbread and the glob of feta. - Sandwiches Near Me - Duluth, Georgia

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I came here for lunch today with my husband and parents. Considering it was lunch time, it was not too busy. We ordered corn chowder, 2 different kinda of sandwiches (steak and cheddar, turkey blt), and green goddess salad. Food was really really good - the soup was really hot which I really liked. We all really enjoyed food so much that we decided to get cookies too - They are doing promotion that 4 cookies are $6.19 (not 100% sure but it was $6 something). We got 2 triple chocolate walnut cookies, candy cookie and raisin cookie - all 4 were equally good! I think it is a nice restaurant to visit for brunch/lunch with your family. read more