A homeless guy offered me fent in the bathroom. The staff also called me a "pussy" for drinking lemonade and said I should drink beer like a real man. Also my food was cold and it fell on the floor. Even though it had hair on it this was by far the best Panera experience I had. 10/10 recommend and will bringing my children here for Christmas. read more

Fruit cup served with moldy blueberries!! Please check your food quality before serving.

Ordered online order ready at 3.22 1 and a half tuna sandwiches and a bowl of soup the tuna was spread so thin the bread wasn't even covered there was no cars for inside seating 2 cars in drive thru for what you charge this was pathetic I'll have to think long and hard before I ever come back hopefully this gets to somebody who cares thx This was at the Delaware Oh Central ave location read more

I have not been to a Panera bread for years so I thought great, drive tru and good samiches. Well. I was really disappointed. Got a grille chick bacon rancher w/some kettle cooked chips., smallest bag a chips ever. The sandwich was big, great bread but hardly any chicken and the bacon was not sliced it was bacon crumbs A little ranch sauce but nothing had much of a taste at all. I was really disappointed. Not sure if it was this location or just Panera. I'm bummed Expected a little bit more read more

Panera Bread - Grilled Chick Bacon Rancher - Salad Near Me - Delaware, Ohio

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Worst "service" here today. I ordered online. App said pull thru give your name I went to the second window. The girl ? Woman she may have been 18 opened the window asking what I wanted. I explained I had an online order. After rudely asking my FULL name (not just last) she slammed the window came back w my 2 coffees and said they have to track their orders and pulling thru is NOT ok. Then slammed the window. I should have gone in to her manager but was so shocked I left. Hope she was nicer to her other customers. It'll be a while before I go back. read more

I like Panera but this is absolutely insane to serve to a customer. I know exactly how Panera prepares their Mac n cheese, it sits in the hot water in a bag, and it's dumped into a container. So how on earth does it look like this? From sitting for too long outside the bag. This is NOT from my fork either..... i opened the container to a thick soup basically. read more

Panera Bread - Salad Near Me - Delaware, Ohio

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I wish I had looked at the health code score before going tonight to eat there. I did not enjoy my sandwich at all. It as a hot sandwich which came out as lukewarm. I didn't eat it all and for the price of the sandwich that's a crime in itself. I was grossed out with the fact that the guy handling the food had long hair without it being up. I was worried I would find his hair in my food. There was another girl working with the food without a hat. There was a guy that complained the whole time I was there. I'm pretty sure he was talking about his manager. This visit was a very expensive visit for such a bad experience. read more

I've been coming to this Panera for a few years now (get my morning coffee on the way to work). The food is OK (what my kids call glorified hospital cafeteria food). What troubles me is the customer service (or lack there of). I get it - working in the food industry is rough (I know - I did it for many years). Starting with what I believe to be the general manager. She is rarely friendly to her customers or employees. She barks out orders from the food prep area and I have NEVER seen her engage a customer in a positive way. One time I thought I heard her yell my name as I thought my order was ready. As I arrived at the counter to pick up my food It turns out I was incorrect and then was verbally chastised for inquiring if my name was called. She was so rude that the people that I was speaking to on my phone (and had asked to hold on for a minute while I picked up my food) made a comment about her rudeness. Sadly this poor attitude toward the customer has infected some of the other employees. The woman at the main counter seems absolutely miserable at her job. She rarely makes any eye contact, says hello and/or says "thank you" or "have a good day". I feel for the person as you can tell she does not like interacting with the customer. Question; why place in her in that role? It's a reflection on the poor leadership. She is representing your brand, your establishment's brand...to each and every customer that has a less than ideal customer experience. She is the first and last thing the customer experiences as they exit the door. Is that poor experience the desired outcome? Take a lesson from places like Chick-fil-A, they are a fast food restaurant but employ kind customer service/focused individuals. It's all about who you hire and what you allow. It's difficult to teach nice. The moral of the story - the food is OK but don't expect your friendly neighborhood atmosphere here. Not until the leadership is changed. I doubt this review will matter. I would be shocked if store or district leadership is paying much attention to the voice of the customer - if they were (or cared) they would have already seen and addressed these issues themself. read more

Terrible customer service from the manager to the employees. It was awful! It took 15 minutes to answer the drive through. I thought the speaker was broken so I drove around to the window. Service went from bad to worse. They didn't want to take my order. They put my order at the back of all the drive through cars. I went in to talk to the manager and she refused to come to the counter. Worst, worst customer service ever! read more

Cold Soup. My $8.50 french onion soup was served cold. When I asked that it be warmed, staff directed me to the microwave in the dining room. If I wanted to cook my own dinner, I would have stayed home. Totally unacceptable. read more

First off, I would like to say that it makes me very uncomfortable when I walk into the building and the employees are on top of each other in the front room. The most recent time I came in it was a girl with pink hair and a young man. She was hesitant to take my order. Other than that the food came out fast and was good. read more

I ordered a You Pick 2 at 7:36pm on a Monday night. 1/2 of a Bacon Avocado Melt and a cup of broccoli cheddar soup. They were out of two types of the bread choices and the cheese that comes on it. I received my food and they forgot the avocado on my bacon "Avocado" melt. I go back up and ask if my sandwich is supposed to have avocado? A worker then puts a piece of avocado in a cup and slides it across the counter and doesn't say a word. The dining room is filthy and the majority of the workers were standing around talking and playing on their phones. This is what $13.28 gets you. read more

Panera Bread - $13.28 - Salad Near Me - Delaware, Ohio

Was at your store in Delaware Ohio on the 7th of September, 2024 and all I wanted was a plain Bagel and the store only had 2 different types of bagels and neither one was plain. I thought this was one of the main things that you carried for Breakfast was Bagels. I ask the guy taking my order if they had any in the back and he said no that all they had was Cinnamon Crunch and Blueberry. What kind of Bagel store only has 2 kinds available, you used to have a large assortment of them for Breakfast. I probably will not return for breakfast any longer. read more

First, I am impressed by the health rating at 95 when you compare to how well other places do in this space. Thank you Yelp for adding this information. Have been to this locations several times and today was no different. Food was good and came out quickly. Time of visit was during dinner rush hour. I will continue to support this location. Well done! read more

My first time out of the house after a major surgery. I have been at home for roughly the past month, on a strict no to low fat diet. Naturally, I'm craving Panera. My wife and I went to our local store. Walking in we could see the huge boards with food and calorie numbers, but no fat or other nutrition facts. I asked the girl behind the counter if there was any other information. She addressed a website that I could try on my phone. Of course, my wife like a whip is on it. Only to find that the info is also just calories. A manager doing paperwork notes there should be more info there, but alas no. I mention my predicament no/ low fats, she totally relates. Having been in a similar situation. She goes behind the counter and comes back with a huge book. All the info of every meal in the place. She then goes over what I can and can not eat. Her suggestions, vs her taste... all valid. Basically, figures out my menu... above and beyond. I have always loved Panera, and this seals it. This kind of helpfulness is one of a kind read more

I went to Panera 750 West Central and was going to buy three soups with the bread I just happen to say how much for the regular little cup of soup she said $8.50 I about almost fell out of my car so I only got two one for my girlfriend and one for her mom I skipped there's no way I'm paying $8.50 for one little tiny cup soup it ain't worth 85 cents $8.50 give me a break laugh out loud I'll never go there again read more

I love Panera, but this location keeps falling short.... If I'm going to pay 10.00 for a sandwich then I expect it not to be burned and to be put together with care..... I had to wait 15 minutes for this mess.... read more

Panera Bread - Toasted steak sandwich - Salad Near Me - Delaware, Ohio

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Good salad but overpriced! Probably wouldn't come back but it was okay. Just stopped in while I was out shopping for a quick bite. Panera is just Panera and I'll go there every once in a while but not all the time. I was able to take half of it home and eat it later. All in all was an ok experience. read more

Panera Bread - Huge salad - Salad Near Me - Delaware, Ohio

The help was very friendly. Greeted me. Rang me up quick. But the food quality is horrendous. The ciabatta breakfast sandwich was terrible. And the Darwin roast coffee tasted like dishwater. Restaurant is clean. Now I know why it's also quiet. read more

just got back with my food that i got as take out and there was a hair at the bottom of my mac and cheese. I got a bowl for 10$ and probably ate 2$ worth because i was disgusted. It was mixed in with the mac at the bottom. these pictures are screenshots from a video i took. read more

Panera Bread - Salad Near Me - Delaware, Ohio

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I like panera bread and I always go to the lewis center store but today I go the the one in delaware. let's just start with the drive thru person she was rude and was really short with the order I go to pay for my food and it was wrong so I go in to talk to a manager and and well that was pointless. she was just as rude and said "let me tell u about our menu" I will never be back to this location again. I understand if u don't like ur job or u r having a crappy day but don't take it out on people that pays for ur paycheck find something else or just be nice read more

I came here before going to the gym to get a cookie and a sandwich. Everything tasted okay, but the cookie seemed somewhat undercooked but I chalked it up to thinking it was just warm and flimsy from being heated up. The next day i woke up with the worst food poisoning I've ever had. Something in the food had to have been undercooked, expired or dirty. Would not recommend read more

This location is lacking, its $50 + for a family of4 to eat here and you would expect to have a decent meal. I ordered a half frontega chicken sandwich. There was no cheese on it, and 2 pieces of chicken equaling the size of a fifty cent piece- barely any sauce and mostly bread. Management needs to work with the kids working here to train them how to make the recipes appropriately for this price I'll go elsewhere- when the food will be more consistently great. read more

Hi, I love Panera Bread They have to best food around. It has always been one of my favorite spots to eat. I've ordered from this Panern Bread several times. It's nice that it's close by, which makes it great. But, there is a problem with this location, not the food, but the workers getting the orders wrong. They have never gotten my orders right. They are not train well. How do you get every order wrong, please tell me. Also missing items too, this cost me money. I really can't recommend this Panera Bread, locate to anyone, sorry. But it would be up to the individual. So very disappointed. This is my last order with them. I will be going to one in Lewis Center, They get my orders right each time. It is out of my way, I only stop there when coming from work. But I will be glad to go out of my way, from now on, to get the right order. read more

Yes, Panera is good however is it ridiculously expensive and the employee's are very rude and disrespectful. The first time I came here I came 30 minutes before closing just to get a bagel when I walked inside the employee at the register said " I assume you're not here for the charity" in a very snarky rude tone. I was confused on what she meant so I said no then she proceeds to say "well we're closing soon so hurry up with your order already" So I order my bagel and ask if she can slice it and she rolled her eyes sliced it then legit threw it in the bag and tossed it to me like this girl either just got dumped by her boyfriend or something cause she was in a mood then fast forward to last week I paid $6 dollars for the smallest Mac in cheese I have EVER seen so never again will I becoming there also saw that they freeze their Mac and cheese y'all got me messed up if you think imma pay $6 for 2 bites of some frozen Mac and cheese. Just a tip bob Evans sells there family size large Mac and cheeses for the same price as Panera's small and it's huge. Moral of the story don't go to Panera read more

Panera Bread - Empty $6 Mac & Cheese - Salad Near Me - Delaware, Ohio

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I've given this panera location plenty of chances but after the last trip I had through their drive-thru, I'm done. I like Panera just fine and this review is for the Delaware location only. I'm not sure how Panera trains their drive-thru employees but they clearly don't do a good job of it. More often than not my drink is wrong (regular rather than diet coke). On this day I ordered a pick-2 with a cuban sandwich and green goddess cobb salad. They forgot the avocado on the salad. My sandwich looked like it was thrown together by a 2 year old and it was on a very overwhelming, burned piece of french bread instead of the ciabatta that it's supposed to have. There are enough other good lunch spots around, don't waste your time here. read more

Thiefs, Rude, Incompetent people working here. No one at this location is on the same page. Delivery orders get left on the dirty ground without even knocking on the door and orders are ALWAYS made wrong. You get charged for things you don't receive. The manager on duty tells you to come on in and they'll take care of you. When you do, they refuse to take care of you and instead charge you again. The owner is a piece of work. NEVER AROUND and DOESN'T CARE. Probably too busy spending time at his mansion. Even his employees know he doesn't care. read more

The whole experience was great! The associates are so nice! The food came out really quickly! I enjoyed everything!

While the prices are a little high, those are not set at the local level. I am amazed at how hard the young people there work. I got the breakfast ciabatta sandwich and it was delicious. read more

This use to be a good restaurant when they came to Delaware but not so much anymore---I ordered the new mac and cheese with broccoli soup-----like the mac and cheese here --also like the soup---BUT together it is GROSS!! I want my money back! I always ordered the Sierra Turkey sandwich BUT u have taken it off the menu---u have all the items to make it still but every tine I ask for one I am told different prices---why? Once it got one for like $6.99 which was OK and the last time I ask for one it was $9.99---really? Of course I said to keep it! They keep telling us to support out local restaurants but how are we expected to do this with all these issues????? read more

Glad to see a drive thru. Ordered a Turkey avocado BLT. And chips to the tune of 10 bucks. Received 2 pieces of Turkey, 1 little piece of avocado, wilted lettuce, no bacon on dry white bread. The chips were good. Won't be back read more

Came in at 5, wasn't too terrible busy but from the start with the order taker went down hill. I could tell from the frustration of other customers we should've went somewhere else. Panera Did not put dressing on my wife's salad or even her sandwich on her plate. Many customers with messed up orders and no organization on the back line. The rude cash register employee started this experience going bad. Wish I could give zero stars read more

Since when do you not toast bagel packs?? Every other time I've ordered they have the option of toasted... you're a breakfast place with bagels.. toasting your bagels should be a given. read more

10 minutes til close and I get an automated message at the drive thru saying they are closed. I call and they said they were open and closed at 8. Wasted my time going!! read more

Kind of a disappointment as this location is often out of items very early in the day. I've also gotten the wrong order more than once and although they offered a replacement a some financial compensation I'd really prefer to just get the order right the first time. There's a new Panera south on 23 and although it's a bit farther away I am going there now. They have not been out of anything yet and order is correct. Also very busy. read more

Solid Panera Bread experience. The staff is always polite, you know what to expect from the menu, and it's nice and clean.

Poor parking lot design impossible to get in and out. Have witnessed a couple close call accidents just people trying to get in. I will skip going to this one and drive to 71 just because of the ease of getting in and out. read more

Ordered some food tonight from the drive thru. Found out they forgot the soup so I headed back to get it. Found out they closed at 9pm and I was 5 minutes too late. I was told the soup was put away and they could not serve me. I'm a reasonable person and accidents happen. This was truly unlucky and disappointing. What gets me is When the associate goes to get the manager for me he comes back and says my manager said "come back tomorrow and ask whatever manager is here to give you a soup and tell them Kyle said it's ok." WOW, and when I asked why the manager can't come out and apologize to me in person I was told he was too busy closing up the store. Just amazed a manager of a known company like Panera doesn't have enough respect to come apologize himself. read more

UPDATE! Went through the drive through. Ordered an iced pumpkin latte with skim milk and a coffe with cream and sugar. First, they gave us a hot pumpkin latte. So we said "this was supposed to be iced with skim milk". So the kid turned around and said it was supposed to be iced, and we again said "with skim milk". So they put the hot one aside and gave us an iced latte. We asked if it was skim and he asked the chick that made it and she said no. So they made it AGAIN, and it was finally right. He said have a good day, and my husband said we still need my coffee. The kid said "I didn't give it to you?" So he handed it to my husband and we drive away. I said "I bet that's the hot latte they made for me". It was. Absolutely ridiculous. Ordered online for rapid pickup. Was there on time, but was not what we ordered. As a side for a you pick 2, we ordered a watermelon cup but got a mixed fruit cup. Part of our pick 2 was a BBQ chicken flatbread and it came on wheat bread instead of a flatbread. I understand that later in the day they may have run out of certain menu items, but they shouldn't just substitute for whatever they think is best. So frustrating to get home and see your dinner wrong. read more

Food was great and fresh but there was a very grumpy cashier that helped my family. The last thing we want is to start a morning off with negative attitudes. read more