My wife received beyond awful service here. After ordering takeout for a group of 4 friends, she realized they had made over half the order wrong. When she called, the woman on the phone was incredibly rude and snippy, seemingly annoyed to have to speak with my wife. Amazingly, when my wife asked to speak with a manager, she was told "she's busy" and was hung up on! After repeat phone calls, she was finally able to get ahold of a manager who offered to remake the meal. We declined, as it was inconvenient to drive back, and accepted a gift card instead. So, 1 star gained for the slight redemption. read more

I live by this location and every single time I've gone something has been messed up or wrong. The service is extremely slow and they never know how to make my order. For example: I've ordered the chicken avocado melt and they didn't even put the avocado on it. I avoid this panera now read more

Pick 2 black bean soup and Greek salad. The bean soup could have been more tasty with spices. The baguette was tasty. The Greek salad has red onions, tomato, feta, romaine lettuce and awesome Greek olives. The dressing was tangy. For the calories and the price this lunch is very good. read more

Panera Bread - Pick two Panera - Sandwiches Near Me - Cincinnati, Ohio

This place has gone downhill sooooooooooooooooo bad that I brace myself when I go in there. However, today was the last straw. I went in around 1:30 thinking the lunch crowd would be over and was happy to see there was no line. However, when I got to the register I was told I would have to wait 25 to 30 minutes TO PLACE MY ORDER! The cashier went on to explain they had to many delivery orders so they could not take any walk in orders. Oh, that makes sense. SO, I asked to speak to a manager and explained to him I was just released from hospital and could only eat soup and really only needed a bowl of baked potato soup and wondered if there was anything he could do. His response? "Yeah, you can wait twenty five minutes to order soup." Unbelievably bad customer service. read more

This is the absolute worse Panera I have been to. They are always getting my rapid pickup wrong. The staff is unfriendly. There used to be a time that the food here's was good. Just advertising the food is great is not enough. If you have a service like rapid pickup train your staff to get it right as most people only realize the order is wrong after going home. I am not going back. read more

I would give negative stars if I could. I went in at 9:30 and stood at the register ready to order. The staff was all in the corner talking quite loudly about how there baby daddies "don't be doin shit". First there are small children here and secondly I don't want to hear about your life. You work in the food industry, Lear proper English. read more

Today I am 99% sure I got food poisoning from a tomato and mozzarella sandwich at this Panera location. I ate 1/4 of it and was sick all day, including having to leave work early. I've never been a big fan of this Panera location, but today's experience has put me off Panera as a whole. Blech!! read more

The service was terrible and workers were disrespectful and rude and it wasn't a very clean environment to eat in. I was yelled at by the worker because I didn't immediately fetch my food. I had to microwave my own cinnamon roll when I asked them politely if they could heat it up. Also, they messed up every aspect of my order such as the ingredients in my sandwich, it's temperature and the baguette. I asked for a water cup and they made me get my own cup. Lastly, the worker tripped me as I was leaving. read more

One thing to say... filthy!! This place is so dirty. The employees joke around and act stupid. The area around where the food is prepared is disgusting! The carpet is dirty and looks like it has never been cleaned. The booth I sat in was stained and the walls had remnants of food on it. Stay away! I am also noticing other s tores are dirty as well. read more

Worst Delivery I ordered my lunch for work at 11:00, asked for delivery for 12:30, waited over an hour. When trying to call to check on the order, there was no answer at all. Will not be using again. read more

Union Center West Chester OH - Michelle Assistant Manager provide phenomenal service and amazing experience for me and my boys. We will definitely be coming back and recommend to our friends and family. Be well Dan Hughes read more

This location has really gone downhill! The ordering takes too long because they never have enough employees working during lunch. The place looks dirty too! The food is good but slow prep time. Needs an overhaul of management to correct these issues. read more

This is the worst Panera I have ever been to. Incredibly slow, staff is always yelling at each other and ingredients on my sandwich today were rotten. Unfortunate because it is in a convenient location but needs a serious process and leadership improvement. read more

The worst Panera I've ever been to. The staff is rude and completely inattentive. I stood at the counter for 5 minutes and had a minimum of 3 people, including 1 manager, that walked past me and refused to acknowledge my existence. The girl, who I was obviously bugging while she was texting, finally came from the back with her phone in hand to take my order. There was one employee there that actually had some customer service skills, but she was on break!! read more

I normally LOVE Panera, however, this location is one of the worst in the chain. Old coffee (1 1/2 hour old dark roast, no light roast.) I came in at 10:00 am, the place was not busy, yet it took 15 minutes for a simple Mediterranean egg white sandwich! Plenty of workers, laughing and milling around aimlessly. I am a reasonable man that once worked in food service, so I'm familiar with what it takes to do your job. I would recommend the extra time to go to Milford and have a satisfying experience with a friendly staff. read more

Before you come to this Panera, don't. Panera as a chain is great, this specific one is hell on earth. The layout is awful, the crowd is unceasing, and the service is abysmally slow. Malcolm Gladwell says you have to do something for 10,000 hours before you become expert. I am now an expert at waiting for a salad. Read the other reviews. Believe the other reviews. Don't make my mistake. read more

This location is so disorganized. The past three times I have gotten carry out food they have messed up my order, and by messed up I mean completely left things out, not just put a wrong topping on a sandwich. I was supposed to get a gift card mailed to me as a comp, but it never came. Go figure, that would require some organization, and seeing as they can't even put croutons on a salad and some soup in a to go container (yes, I literally got a to go soup container without the soup I ordered in it), I can see how that might be difficult. read more

I docked a few stars from this because I think it's incredibly tacky and thoughtless that the only handicapped spots are several spaces down from the "rapid pick up" spots. Went here recently, and both decaf and hot water canteens were out. The employees were nice about giving us bigger cups filled to the brim so we didn't have to wait for fresh brews, but it still speaks to the management that this happened with more than one. read more

Big dissapointment - lunch yesterday - slow service, difficulty ordering, they were "out of" straws, lettuce, ice in soft drink machine - only could get ice from staff cooking orders, many drink choices empty in soda machine, soda flat- fell very short of other panera restaurants- took my daughter who doesn't usually eat at panera- she did not see why I like it- my west chester VOA location is 500% better. read more

Not sure what happened to this place but the service has gotten ridiculously slow. Took more than 40 minutes to get my order. Mine was correct but while a was waiting I saw several people returning their orders. Time to find another place for lunch. read more

The slowest Panera on earth with a team that genuinely doesn't care about getting customer orders correct.

If I could give negative Stars I would. I just got off the phone with the corporate office and reported this Panera. Every time I go in it is absolutely filthy. I have spoken to the manager about it but nothing is ever done. I let the corporate office know that there are too many great fast-casual restaurants opening in that area for Panera to have a restaurant that is so disgusting. I also encourage them to go on to Yelp and read the reviews for this particular location. Every time I go in there all of the employees are playing on their phones. I have actually asked them to please watch their filthy language because I've taken kids in before and I really don't want them exposed to that kind of thing while we're trying to have lunch. In my experience, the girls that work there also have incredibly nasty attitudes. They act like it's a chore to wait on you. I have gone through placing an entire order and they have not spoken to me once. They don't say hello when you walk in the door, they don't ask you if they can help you, they don't ask if you'd like anything else, they just sullenly stand behind the cash register and bang on the keys. I have had them turn around, throw my receipt in the garbage, and walk into the back. read more

This Panera location is nicely located near Kenwood / Montgomery / Blue Ash. It can be hard to find parking on Sat am or other times due to shared lot with a fitness center but overall is decent service and good food. If you haven't been to a Panera before def. worth checking it out as they have many food choices for soup, salad and sandwiches for lunch and dinner. read more

Love this place! There's always something depending on what mood I'm in. I've been eating at Panera for almost my entire life.

Love the location and the egg white turkey power bowl! However, the place really lacks attention to detail and organization. It would be a huge help if they did it like Starbucks with one person taking orders and others putting them together. Instead, the person takes your order and then grabs all your bagels, etc and it leads to a line quickly building up. read more

Absolutely the worst Panera I have ever been to. Dirty, slow and multiple items wrong.

This is a terrible Panera. Very dirty bathrooms, no paper towels, sticky floors. Staff were arguing and it sounded like they were throwing or carelessly dropping items multiple times. Food took forever. We stopped on our way through town and won't be stopping again. read more

The Montgomery road Panera in Cincinnati is the worst Panera I have ever been in. They consistently under staff the registers, have a confusing qui on which register is open and well over half the time my order is incorrect until I inventory the bags and get them to correct it. They run out of common items well before the end of a meal run. Pastries are incorrectly labeled in the showcase. Managers seem directionless during Heavy traffic times. read more

This is definitely a busy spot for lunch. But if you do the order ahead, you can pick up your lunch on their holding shelf. The staff keeps up with the demand though! read more

I don't know why this has such low ratings. My experience was great. It was noon on a weekday, very busy, and quick service. There weren't a lot of open seats, but the empty tables were clean. It wasn't too loud for being extremely busy. The parking lot was jam-packed. That was my only negative experience. read more

The is your standard location. However it can get pretty busy due to the mall traffic but they always seen to move you through quickly. The food is to be expected nothing bad but nothing spectacular. My go to is the French onion soup which is pretty good. The bacon turkey bravo is good as well. The coffee doesn't do much for me and the bagels are more like bread circles but the soups and sandwiches are decent. The salads are good too and a nice portion. The service is slightly above average for a place like this also considering the crowd. All in all what you would expect from a soup and sandwich chain. May of been a stand out when they first hit the scene but with all of the local options it's tough to go on a regular basis. Also the price seems to keep going up it can get high for a lunch menu. Easily can spend over 20 on 2 for lunch which in not great all considered. But they do seem to evolve the menu which is a great way to stay relevant. read more

Literally the worst Panera ever. I work in the buildings behind this location and continue to keep going back against my better judgment. I was rewarded a bagel a day w through the rewards program so I ordered it online for rapid pick up. When I got there my order wasn't ready, I waited about 6 minutes as there was only one person working and she was yelling out names and telling people we don't have spinach, we don't have avocado, etc, I asked about my order, she looked on the counter behind her threw a wet ripped bag on the counter with my bagel in it. It's not worth it even for a free bagel. I've emailed Panera, in the past, talked to a manager in the past because orders are never correct but to no avail. Don't waste your money at this location. read more

This is the worst Panera in Cincinnati. They have poor customer service and questionable handling of food. Do not waste your money at this location. read more

Just left the store at 8115 Montgomery Rd in Cincinnati without ordering anything. Went to bathroom complete mess TP everywhere. No soap to wash your hands. Wonder what the employees do when they need to wash their hands? Place was disgusting. read more

They are always way behind on the orders at lunchtime. Workers seem frazzled and under staffed. To the customers this means everyone is jammed up waiting at the pick up window. This space is very poorly designed. No one can get to the bathroom or drinks or garbage can or rapid pick up very easily. And there are 2 tables in this same area that are totally undesirable spot to eat. Also the rapid pick up parking spots are always occupied. And of course there is no way to police it. Parking here is difficult. My rapid pick up is usually not ready at the promised tone and I wait. Sometimes the sandwiches look like they are smashed together. read more

Service was terrible... Panera is completely understaffed. The food was cold. The other half of our party was late and ordered after us, so we decided to time how long it took. To order and get their food, it took 20 minutes. There was no one else here. Do not recommend this location AT ALL. read more

Worst service at any Panera hands down. Only have a few people working and half the time they look dazed and not really doing anything. Almost always guaranteed to have 1 MAYBE 2 cashiers with an extensive line. Constantly running out of food as well. read more

This location has terrible service. There are usually more than 3 people working standing around while there is a line of people waiting to be helped. The way they speak to each other is disrespectful, and their customer service is awful. I usually love Panera in general but the last three times I've been to this location, I have been so offended by the service that I won't go back. read more

Horrible customer service. Always leaving something out of your order. I will never eat at this location again!!

I love Panera!!!! Food is Always Great!!! On the other hand, the "cashier" at the Deerfield Panera, in which was an Assistant Manager of all people, Amy, was totally RUDE! Clearly she had better things to do, than Good or Nice customer service? I knew what I was ordering in advance. I wasn't a "troublesome" customer and she treated me like Crap?!!!? Sad, such a poor worker will deter me from that location! Suggestion! Get a New Assistant Manager! She should Fit in WELL at Burger King! read more