This Panera Bread in Avondale off McDowell is not clean, service is terrible and so is the food. This place needs a good cleaning and make over. The employees need to wash tjier uniforms before they come to work. They look like they stunk. Service takes forever. I've been twice both experiences the same. It smells like dirty mop water. Go in there and look around it's nasty in there and the pastries are always Hardddd read more

i would give this location a 4 because they are willing to remake my order whenever there is an issue but i seem to keep having issues with take out. last time i ordered a salad i found a feather. i decided to give this location another chance and this time what's pictured (a crouton & something else i'm not sure of) was found in my dressing. my salad doesn't come with croutons, nor does it come w/ some odd food piece. & my dressing shouldn't come w/ something floating in it. i've also requested on two occasions for an apple instead of bread and was given bread. please pay attention to the orders being requested and the food you give out. read more

Panera Bread - no clue what this is. was found in my salad. - Soup Near Me - Avondale, Arizona

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They have the worst customer service that ive had to deal with we had a gift card and just that alone had over 3 employees standing there looking at eachother they didnt know what to do the manager looked at them and said i dont know and walked away so we had to get out of line and look up how to order so we ordered on our phones a rapid pick up we waited for about 20 min just to find out they didnt call out our order so it sat on the counter that manager should definitely be demoted for the disrespect to the customer (us) and to the employees read more

I ordered a breakfast sandwich through their website. Checked out as a guest. I showed up a couple of minutes early but luckily my ordered had just been completed so I did not wait longer than 10 seconds. I work around the area so it's nice knowing you can count on this location to always get your order right. read more

The soup & sandwich were great but I ordered the large size Broccoli Mac & cheese for the family to share & they only filled it up halfway. I didn't notice it until I was already home. Feeling kinda jipped. read more

Panera Bread - Soup Near Me - Avondale, Arizona

Mmmm shouldn't the cinnamon be on all of the top bagel???? Other then that there bagels are soooo good just kinda disappointed with this one. read more

Panera Bread - Mmmmm shouldn't the cinnamon be on all of the top bagel??? - Soup Near Me - Avondale, Arizona

Staff is friendly but when you are ordering it's like they are rushing you. The tables were dirty my paints got a stain because i sat on a coffee spill. but the food was good. read more

This place is not worth the price tag and the employees are rude as well. Paid $12 for just a chicken Sandwhich, no side, no drink. Then was charged $5 for a 16 OZ coffee that was the size of a coke can. When asking for a receipt or if the size of the coffee was correct she said "yes" she shut the drive thru window on me and never came back. Such a waste of money honestly, the chicken Sandwhich was nothing better than a $6 Chick-fil-A Sandwhich. read more

Panera Bread - "16 oz coffee" - Soup Near Me - Avondale, Arizona

Food was good . Customer service is bad- I came to eat not to receive attitude... had to ask for the bathroom code twice , then the buzzer doesn't work .. girl upfront sorting the food has an attitude problem. read more

Lovely store. I go in person every once in a while but mostly get food delivered and they always do a great job prepping and delivering it. It's always delicious and warm. read more

Came here for lunch and I like their choose 2 deal. I like how they mention how much calories and how the food here seems healthier. I got their turkey bacon avocado sandwich with their mac & cheese and it was a delicious plate. I even tried one of their cookies which was good. I could see myself coming here more often I wish they had other soups asThe ones they had was not really what I was in the mood for but that's just a personal preference I think I'm more used to wildflower bread Company in there potato soup they do. Overall this place is a winner as my kids actually ate all their food and enjoyed it read more

Came around 8:30pm and I wouldn't recommend coming around this time. I got the chicken avocado melt and the chicken tasted like it was reheated along with the mac and cheese. I usually come around the busier times and the food tastes fresher read more

Good food I loved ordering ahead and having it ready when I got there so good!! And the green tea was super delicious

This location is horrible. My mother and i went here for lunch today and while we were in line a lady in a red blouse I assume to be the manager was taking a woman's order and was soooo rude in her responses. It caught the attention of other customers in line. We were next to order where I ordered an Asian sesame salad no chicken and 10 veg soup. My mom got chicken an walnut sandwich, lettuce wrapped... We then waited for our food to arrive where my mom was served what appeared to be a child's size potion of chicken salad ? I didn't at all seem to be enough to put on bread had she ordered he sandwich with bread. My salad has just been freshly washed because the lettuce was soaked in water that replaced the dressing!! The lady in red was now bent over a table next to us watching videos on a phone with someone on a lunch break it appeared... my mom never got silverware, so i got up to ask for some and the server asked if i wanted it to go after just being served and no one touching food. The women that dropped our food let me know they were out of the soup and was there any other option I wanted, essentially there were no veggie or vegan options available at this location yet there posted on the hanging soup menu ? This manager probably shouldn't be employed as a MANAGER after tossing water soaked lettuce and wontons in a bowl and my moms weird food we didn't eat a thing, requested a refund and left. What's on the menu isn't what's being served at this Panera Bread read more

Panera Bread - The manager. No managing anything but an iphone. - Soup Near Me - Avondale, Arizona

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Our first time going to Panera Bread (the location on Power Road near Ray and 202) and the staff was so helpful! The people at the counter, Nevaeh and Isaiah were both so welcoming and friendly. Both were very helpful too while we made our menu selections - there was a lot to choose from! The service was great, the food was amazing and the staff very friendly. We will definitely return! read more

SLOWEST SERVICE EVER!! I work in guest service and I know how valuable peoples time is. Not only did I wait over 25 minutes for my food, the cashier at the register Bri was extremely unfriendly while I was ordering. She had no excitement for her job and did not at all seem like she appreciates my presence. While waiting for my food, I saw at least 10 workers in the business completely ignoring customers and doing anything but working. When I proceeded to go up and talk to and employee about the status of my order, I stood at the register while two employees had their backs to me talking for at least 5 minutes. Finally when the manager delivered my food, she was completely oblivious to the nature of her business and the mood of her guests.It is very clear that poor management plays a large roll in the atmosphere of this location. The inside of the restaurant was extremely dirty with trash on the floor and numerous tables with dirty dishes on them. The entire time I sat and waited for my food and ate, I never saw one employee go out into the lobby and clean the guest seating area. The fact that this restaurant has two stars on yelp is not a mistake. I will not be returning and I truly feel bad for the future guests who spend their money at this location. read more

Service has really picked up, takeout food was great! Very friendly employees, even wrote a nice thank you on the receipt.

Placed my order to go. Surprised this passed through with so many eyes inspecting the items before it's packaged up. I come here often and had my fair share of the good days and bad days with this location, but this takes the cake. Also, I'm noticing they are going downhill with their time management and their quality of preparing the food. I hope management fixes this soon as I'm disappointed now that this happened. Panera, please fix these issues! No one should have to bit into this... read more

Panera Bread - Soup Near Me - Avondale, Arizona

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Worst service for curb side pickup! Makes me not want to come to the location ever again. Not only did they miss our three drinks, but when she returned with them they were the wrong drinks. We then checked our food to make sure we had the correct items in our bag. Again, we were missing items. The girl that came to give us our order acted like she had no cares or worries in the world. Didn't apologize for the mistakes and missing items. Panera, I understand that there is a shortage in workers and its hard to find quality people but please enforce that your employees at least have manners. There is nothing worse than an employee taking care of customers that couldn't care less about the customer! read more

The filthiest Panera ever..... I've been there a few times and they are never clean. The supervisor at night is just hanging out waiting to put stickers on to go orders while the place is a disaster. Forget about the bathrooms yuk! I mean why do they have a code if they can't keep them clean for patrons. Seriously, if a health inspector went there the place would be shut down! Never going back to this place! There is another Panera a few miles down the road that's clean. read more

Panera Bread is a great place to grab a quick and delicious meal. They offer a variety of fresh and flavorful options. Give it a try!

It's expensive hospital food. I don't like it there anymore. The service is slow and just not good food.

Wow this Panera bread is poorly managed. It's pretty normal that I order and get curbside service and either the order comes out wrong, it doesn't come out at all, or takes 20 minutes to come out and it's cold. I'm not talking about once in a blue moon something goes wrong. This is probably two out of three times I go there that something goes wrong. So now I throw away my breakfast sandwich and put my coffee in the microwave. Lovely read more

Really great communication about wait times and even offered me a beverage while I waited for my to go order. Very much appreciated!

Purchased a salad to throw most of it away because the lettuce was welted. No one wants to pay for food at a restaurant that is going bad. Soda was flat fountain drink machine disgusting. They probably need to be shut down by the health department. read more

Panera Bread - Old lettuce - Soup Near Me - Avondale, Arizona

The food is great! Concept great! However, so disappointed in the serving size. For spending $30 on lunch we were barely satisfied. My boyfriend ordered the chicken salad half sandwich and it had what looked like a tablespoon of chicken on it. I ordered the French onion soup and it had a sprinkle of cheese and no croutons. The pictures on the menu is not what is served and it's not worth the price. :( read more

Friendly service always and the food is always delicious! My go to order is the you pick 2. Half southwest chicken Cesar with spinach instead of romaine & brócoli cheddar soup in a bread bowl! Their Mac n cheese is great as well! read more

Food... meh Service... meh I used to come to this location when it was a Paradise Bakery and although back then it felt like chaos most of the time, I still felt good leaving satisfied with the food and service. This visit left me wanting more but regretting not going to one of the many other options in their area. It was okay. Normally, your food looks presentable but it was just a Chicken Caesar salad and a New England Clam Chowder soup and a tea. It was just $12 - I remember how excited I used to get to have my chocolate chip cookie included with my "You Pick Two" options... but no more cookies. I was offered bread, chips, or a fruit; so it's okay I guess. Most of the traffic areas were dirty, sticky, and out of lids for specific sizes. The person bringing out the food to the tables seemed to be the Manager. He was very nice to us but I wondered if he was going from table to table bringing the food out, why he couldn't see the empty tables that had no plates or anything on them but were still dirty. Nobody was wiping them down. I won't say I won't be back because I have enjoyed their food in the past. I just hope this was just tired staff, getting to the end of the day (you know, when they're more concerned with cleaning up to leave on time) and not an understaffed team. read more

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Music is always too loud. If you want to have a conversation or study I would try another Panera. The speakers the have don't carry sound far so if you are right under one it's very loud. I've asked the staff to turn the music down before and ‍ read more

Double check your order TO GO. Food is good, service is very poor. They tend to not review your TO GO orders. Have had missing items last 3 visits. read more

Did a quick breakfast stop today. The service was fast, friendly and clean inside. We got an egg soufflé, a blueberry muffin and a cinnamon twist. The twist was a little dry but the other two were delicious! And there was a gas station nearby to gas up on our way back to Orange County. Panara's are typically a reliable road trip stop! read more

This Panera doesn't have a microwave. Odd arrangement of usable tables, seem to have more available tables in the higher traffic areas. But after the plague is over that won't be an issue. read more

Our order was skipped and then when we asked about it, they threw my bagel in the bag with our other food.

I ordered ahead of time through the app for curbside pickup. The app is very easy to navigate and my food was ready in 10 minutes. Once I got there I clicked "I'm here" in the app and my food was out two minutes later. Very easy and quick! read more

I ordered for a 6am pick up for a party. I got bagels, a ring of tarts, muffins, etc. I was surprise when I got there, it was all packed and ready with napkins, utensils, and plates. SWEET! I have been back for sandwiches and soup. 1 con, the waiting area for togo/pick ups are very small and often a little dirty. read more

Panera Bread - Sausage egg and cheese breakfast sandwich - Soup Near Me - Avondale, Arizona

Some dude who worked there asked if I was paying cash or card. I said card. He told me to use kiosk. I figured out how to navigate menu on touchscreen. Ordered 2 spinach & bacon souffles and pecan braid. Went to checkout screen and was told there was a problem with menu selections and ask a rep for help. No one was around. I walked to counter rep was looking down acting busy. Couldn't find the dude anywhere so left. No one was in line. A couple people inside. Rude. read more

Really, Nothing Special Panera Bread is a healthy option for lunch. Today, my lunch companion and I ordered sandwiches, chicken salad, and 2 different turkey sandwiches with chips. The chicken salad was on dark bread, with lettuce, tomatoes, and walnuts. The walnuts really made the sandwich, however, the chicken was a tad on the dry side as was the turkey. All alone just a pretty average sandwich. The food was fresh. But in all was just an expensive sandwich. read more

This location has really gone down hill. Decided to go back after the last bad experience and nothing has changed. I had a large order being delivered on 3/28/2022. 12 orders of food and paid a delivery fee, a convenience fee, and an 18% tip. The food was delivered a little late, which was not a big deal. But when I received my order they were missing 3 sandwiches...Not just one, but three. So I pick up the phone and call and was told sorry and they would refund me for the 3 sandwiches. I didn't want a refund, I wanted my sandwiches. The young man then stated they would make the sandwiches, but I had to pick them up? Um, NO! After paying a delivery fee, convenience fee, and tip I thought that was unacceptable. The young man stated they were swamp and could not deliver. I told him OK, I will pick them up, but you should still give me a refund for this not being convenient. He stated he would talk to the manager. I showed up and picked up my order and the young man said "Oh, I put some cookies in there for you. I stated "great" did you refund me, he said "NO". I said let me speak to you manager. He got the manager and she stated she could not refund me that she needed to speak the other manager who was on the phone. I handed her my order on paper that had my phone number and I said have him call me. No one called. Just shows you how far customer service had gone way down. I will be calling the corporate office. My main complaint is the convenience fee, it was not convenient and honestly if one per said, they would refund that. All would have been better. The manager did tell me how overwhelmed they were and that employees call in sick and they were short employees. Then why are you charging a convenience fee? I could have done better getting behind the counter fixing my own sandwich and leaving. read more

I'm not sure why I come back. Maybe it's the convenience of the location since I work fairly close to here. But tables and floors are always, always, always dirty, soups are always sold out or unavailable, and you're spending close to $15-$20 for mediocre sandwiches and soups. I'm not sure why it takes 15-20 minutes for food to come out and there's no apologies. And the people who bring the food have no sort of customer service skills or acknowledge that you're sitting there. They just plop the food down and walk away. Management also just sits down at the big table and are always on their phones with other employees. Why not clean the tables off if you're sitting around? This establishment is awful. Based on the reviews here, when is corporate going to come and check this place out? This is unacceptable and I definitely will not be putting anymore money into this place. read more

Okay service, they charged me for a bottle water but lucky I caught that and fixed it. They were training so I guess that is fine. My drink selection was not made yet. Food is kind of salty. Manager seems nice but comes off too happy. Seems fake. My sugar cookie was awesome, but probably not coming back for breakfast. read more