The place is clean and organized but the service on the pick up side is terrible. I ordered a large broccoli soup and a large chicken Ceasars salad and had to wait 15mins. It wouldn't been a problem if it wasn't for the buzzer going off. I didn't know I had to go to the other side to pick up. I get there and it's no food. I asked the young lady about the order and she put two orders up top. Neither order was mines. I let her know that and she look at the bag and say it says broccoli soup. I'm go looking for the young lady who took my order but didn't find her. She was nice at least. I go back to the pick up side and a manager or trainee picked up the 1st two orders she was pushing on me. A minute later she put my order up top but never said a thing although she knew I was looking for that order. My sick wife wanted soup from here is tge only reason I stopped. I won't be back. Her or the kids can read more

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I went to have dinner and do some work...I ordered soup and bread...the soup was cold and literally had clumps in it and totally gross..I brought the soup back up and they never apologized or offered to make me something else just took the uneaten bowls behind the counter and walked away read more

If you're going here for lunch, you've done the wrong thing. Breakfast, baby. You're welcome. Coffee was much better than the bitter stuff you get from the other green place. Music is always too loud, but hey... you can sit awhile and wear ear phones. Was greeted with a smile. read more

Panera Bread - Sandwiches Near Me - Acworth, Georgia

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Terrible experience with this service and the manager doesn't care! My order was thrown together bread was hard as a rock salad was wilted and the I items were not customized properly. The soup was old and not filled half way up to the container. I'm insulted by the audacity of the lack of customer service from the manager who offered me a voucher . No thanks I won't be back your service is pathetic. read more

Dirty restaurant. Manager doesn't care. Soda tastes moldy. Manager didn't apologize nor show any concern whatsoever about his soda machine serving soda with a moldy aftertaste. The Cobb County Health Department needs to inspect this restaurant immediately. read more

Decent location near the Hubert sports fields. Note that there's a sign saying no cleats so be sure to bring a change of shoes. Ordered on the app because the line is always very long at Panera. The food came out right when it said it would come out. Only annoying thing about the app is that you have to get baked goods and drink cups from the order counter and i always feel bad interrupting the people trying to take orders. My Greek goddess salad and chicken and white rice soup was delicious as usual. The bread could have been fluffier. The interior is a bit dim and on the smaller side. Overall it was a good meal. read more

never again !!! Ordered online and the expensive sandwich was wrong and I will never order again

Terrible service and rude workers. The tables have crumbs all over them. Nobody is cleaning up anything read more

Panera Bread - Crumbs all over the place. Nobody is cleaning their tables. Customer service is cold and rude. Sloppy service - Sandwiches Near Me - Acworth, Georgia

We have been going to Panera at different locations for over a decade and always liked the food. The last couple of times, not so much. We went there for lunch and they were out of tuna and cheddar soup. LOL. It's like going to a steakhouse and being told they are out of steak. Poor planning. We went there a couple of weeks ago and the food was terrible. The soup that used to be creamy and delicious was watery and not so tasty, and to make it even worse, lunch for 2 cost $28. Paneras food wasn't worth that much when it was good. Not going back. I can get better food for less or same price. read more

This is purely a tomato bisque soup rave and review. I've had a cough for 5 weeks now and while I'm not a big soup fan, I love Panera's tomato bisque. In ordered through delivery and was scared it wouldn't travel well, but it was packaged well and still taste great. I also ordered a grilled cheese which I popped in the air fryer and everything taste like I dined in. Panera isn't story close so I've ordered soup twice over the past couple weeks and always great. I do wish they'd put that baguette in some wax or parchment paper instead of just putting it in the bag. read more

Panera is usually great. THIS LOCATION IS HORRIBLE. Todays full tuna sandwich had less than one small spoonful of tuna ....it was literally a lettuce and bread sandwich. On the order prior to this they forgot and didn't deliver more than 1/2 of my order. Management seems non existent. read more

I like coming to this location. It's a convenient for my location. They are always fast and my order is always accurate. The employees are always pleasant and I always see a man cleaning the tables in here. I have done pickup here before as well with no issues. They always have what I want order as well so that's always a plus! I know sometimes that's hard these days. read more

Panera Bread - Broccoli cheese soup 1/2 sandwich and chip - Sandwiches Near Me - Acworth, Georgia

Service was kind & attentive. Morning fresh pastry display was beautiful. Eating area was clean and comfortable. Will be planning more morning get together a here. read more

This Panera Bread is fab! The food is delicious, the employees are awesome and the restaurant has soft lighting, ample seating and such a relaxing vibe!! read more

Terrible value. After my own personal boycott of this establishment, four of my other five family members and I came back for lunch after church. Who knew that soup and grilled cheese sandwiches for 5 people would amount to $140? For that kind of coin, I expect better food, bigger portions and table service. The boycott is back on! But I will miss those lemon cookies. read more

Love Panera, but I avoid this location and drive out of my way to go to the Chastain location where the staff seems to care and the tables are clean. read more

So-so. Not great, not terrible. It's almost always crowded. The place was not designed with flow in mind; single-seater bathrooms, and the pick-up area and fountain drink area get crowded really fast, even for people who want to walk by. Food is good, but expensive, and they're often out of something or other (it's what you get with a place that makes its own bread). If you care about clean food, it's a great place. The food is delicious, but it's expensive for a cafe. The internet works, and they have a good pick-up option. The service is inconsistent. Some of the workers are delightful, and some clearly would rather be elsewhere. All in all, I wouldn't say to go out of your way, but nor would I turn you away. If you like Panera, I'd say it's a standard one. read more

I came with my wife and daughter last night on 11-11-23@8:22. We wanted 3 soup bowls ... We were told, " We don't have any soup bowls or any baguettes. " .. We decided to go ahead and order 3 different soups. The cashier was a girl with black hair and had a nasty attitude. She gave us our cups and I had to go back to the counter and ask for ice . I then got looked at like I was stupid and dumb by a large woman behind the counter . I went back to get my wife a coke out of the side fridge at the counter and with a snippy attitude the larger lady tried to act nice after I told my daughter I had to get my wife a drink due to she doesn't drink Pepsi products. The soupbowls were half full and watery. No crackers to be found much less offered. After the bad service and soup that looked like it came out of a can .... I'll never go back .... No attitude from any employee is worth my hard earned money or my time... Our order #was 153006 read more

Worst Panera that I've been to. No one acts as if they have a clue as to what is going on. Food is lackluster compared to other locations that I have visited. Dining area does not look clean and needs updating. Lots of wear and tear and ripped seating. Food portions are smaller than at other locations that I have visited. Tried this location out twice. Will not be returning. read more

Amazing service ! the employees were super nice and I got my food quick in and out. I am a regular so they always know my order well and never miss. read more

This location is hit or miss! Unfortunately delivery is convenient but food is never made with all the ingredients and the lettuce is very obviously old. read more

Food is good and always reliable. To-go orders for "rapid pickup" is always reliably 15 minutes after they tell you it will be ready as well. read more

Yooooooo yall need to get to Panera right. the heck. now. They done hooked it up this time. Normally when I go in, I get the half and half sandwich and salad (or soup if it's winter), and that's what I got today, but it was way different. They hooked it up. It's like they knew I was eating a late lunch so I was probably hungry. I couldn't even fit my mouth around the sandwich and the salad was filled to the brim where as normally its like half full. The salad (Caesar): They gave me half the amount of dressing than they normally do, but it was literally the PERFECT amount of dressing. Idk how to describe it without sounding weird, but if I would dump the huge dressing onto the little salad they normally give me, it would be horrible. But today they gave me half the dressing and a huge salad so it was somehow like a little taste of heaven. FYI - I got 6 croutons in my salad. The sandwich (Turky BLT): GUYS when I tell you I couldn't fit my mouth around it, this thing was one slice of bread short of a club sandwich. Also, I don't know what they did, but like normally the avocado seeps through the bread and gets all over my hands, but the bread is STRONG like they cut the slices super thicc and my hands are clean. Normally when I get this sandwich I'm hungry not even 3 hours afterwards, but today I can tell I won't need to eat dinner and it's 3:20 rn. Also I feel like I've been eating for a straight 20 minutes and I'm only about halfway through but I had to stop eating to write this review. 10/10 go at 3:00 on a Thursday because God is making moves read more

Carb addicts-UNITE!! Who isn't a fan of Panera? I rarely eat inside this location considering this is where every house wife for miles comes to stake their ground on the patio or pile inside letting their kids run around like its Chuck E Cheese! Check please... I love their asiago bagels, frontega chicken and my co-worker is addicted to their steak salad that is really roast beef but she loves it anyway. You can't beat their fresh bread selection for take home and the pastries and cookies. I am an office hit when I walk in with a to-go coffee jug and a box of bagels. The patio area is perfection with over sized umbrellas, comfortable chairs and large tables. The staff offers drink refills, cookies and free apples. Great location even when they're busy the staff never comes across rushed. On another note, WTF Is with the pic of the crabby lady doing yoga under pictures for this location?! read more

hate that this location isn't great bc they definitely have a few good employees. However if you have the option I'd drive to a different location do it bc no guarantee the good ones are working. Probably the worst location I've been to read more

Picked up food. Soup had spilled in the entire bag, drenching it. Exploded the second we walked inside, ruining shoes, burning legs and all over the floor. Called the manager - was told to just to either come back for replacement or what did we want. Silence. Manager would not come to the phone. Sure let me stay on the phone, while Mop up tomato soup off my shoes read more

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Probably one of the most awkward and uncomfortable encounters I've had at a restaurant. Me and my husband walked in and was not greeted by a single worker. Then we walked to the register and the cashier just stared at me. So I said hi, and began to order, then in the middle of me ordering she just said "hold on" and walked away. I assumed that they are out of something. So I waited for her to return. She let me know they were out of what I wanted. Which is fine, cause I know that it has been hard to get products. I would have ordered something else but I honestly just felt like I was inconveniencing her by just being in the restaurant. I ended up leaving. However; I just feel like this is unacceptable. I work in customer service and I completely understand that it sucks some days and that people suck. However, you still need to communicate with them. It's the bare minimum. And that's literally all I ask for. read more

Ordered and waited in the long line of people who have already ordered in the normal fashion of things. Just to find out everyone has gotten their meals and ours sitting in the cold. Seemed to be rude and disrespectful. Have not gone back since and do not plan on it read more

Receipt says I paid for 16 oz size smoothie. I picked it up and questioned it and an employee said thats the size it goes in then I pointed to the receipt and showed him that it says to make a 16 oz size. He said thats a smoothie and it goes in, I was so sure it was not 16 oz that I measured it when I got home. Not a huge deal but it still disappoints me that I gave them the opportunity to fix a small mistake. Maybe their store manager is trying to save money and cut costs thinking the customers are dumb. read more

Panera Bread - Intentional? - Sandwiches Near Me - Acworth, Georgia

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I came here years ago and said I wouldn't come back because they make very bad meals. I finally gave them another chance and again no care taken to put the sandwiches together correctly or with anywhere close to the amount of fixings as any other Panera location. Last time I complained to corporate this time I'm posting it publicly. Never coming to this location again. read more

When this place goes out of business, I'm going to throw a party. Balloons, cake, party favors, you name it. All are invited. Wish I could give 0 stars read more

Customer Service was horrible today when i visited and this was horrible Customer Service from the GM. They don't honor curbside during a pandemic, they advertise it but still expect you to come inside to get your food. She had the nerve to tell me that i could have just come in and get it. So disrespectful, and unprofessional she could've just left it at an apology and gone about her day but i found that disrespectful and a poor example of leadership no matter how busy you are don't let the customer see you sweat and do what you can at that moment. Do better with choosing leaders and do better Coroline or whatever her name is. Will not be going back read more

WE used to love Panera, alway great customer service, good food and and clean environment. Due to loud past few experiences, the unfriendly customer service, (cashier bitting mails, others standing around) unclean environment, food sub standard and expensive. We understand that food employees are hard to find, but this was clearly. a management issue, las k of training, quality control and standards. If we spend the time to set the right example, our employees will follow. This is not a local and isolated issue, thus stems from the top... read more

I tried to order three things and they said they were out of things. The girl at front ringing me up was wiping her nose that was running on her hand. No mask. Dirty place. Just looking into the kitchen it was dirty read more

This location is pretty good. Clean, fast, same as ever Panera. I usually order Mac and cheese and whatever half sandwich I'm in the mood for plus a bakery treat read more

Food is okay. Experience with employees is usually good. I like to get soup but I am concerned I might lose some teeth some day on the hard bread that comes with it. read more

The Acworth Panera is trash. They just cannot get it together. The little high school girls making the sandwiches don't even bother to bring the to-go orders to the shelves when they're ready, much less do a curbside order. I stood by the counter and had to call out for the girls goofing off in the back to hand me my bag which I could see on their side of the counter. I get home and open my sandwich, and only half the sandwich had chicken on it. There were no grapes in the chicken salad and it was clear that the lettuce was the "meat" of the sandwich. I tried calling up to the restaurant numerous times and nobody answered the phone. So now, scheduled to have my son to baseball in 30 minutes, I have to go back up to the restaurant in rush hour traffic to get my refund. I don't have time to have anything remade correctly. The manager does issue a refund, but being experienced in customer service, she should have offered to do more especially when I told her I wouldn't be back. Not sure if this is corporate-wide, but I doubt I'll be trying any Panera again in the near future. read more

Panera Bread - Sandwiches Near Me - Acworth, Georgia

Good Panera enjoyed my meal and service. The place was clean and well kept. For them the product baked was still well stocked through the day after most paneras run out read more

The Panera Bread location on Cobb Pkwy, Ackworth GA deserves a 6 star rating for it's superior customer service and maintenance of their facilities. The sandwiches, soups, Flatbread pizzas and bakery goods are always fresh and delicious. The staff as well as the management are exceptionally welcoming (e.g. Assistant manager, Sydney Templeton). My wife and I drive from Marietta to this location because we feel valued as customers and are treated with respect. This is also the cleanest location of all the other places we have visited (John and Poppi keep the dining room clean and in order and have often refilled our coffees and helped with other tasks). I recommend this Panera to everyone who has the opportunity to visit this location. read more

I've been to this location twice and both times, they have had only one cashier. Extremely slow service. There were staff walking around, including what appeared to be the manager, yet no one opened another register. Poor customer service. Last time I'm ever coming here!!! read more