I'm a little bummed out because I wanted to like this place so much!
I took my cat to get groomed just now, and there was pretty much no customer service at all.
I walked in and the woman up front didn't greet me, I smiled at her and she looked at me and looked back down. It was really odd. I said "Hi, I have an appointment to get my cat groomed" and she said "Okay"
Then there was another pause as she looked back down at the counter.
"I've never been here before, so I'm not sure where to go.." (My hands were full, by the way. I was holding my 2 year old's hand and a purse, and my cat carrier and diaper bag in the other hand) She said "walk back there. Sliding doors" So I start walking back. I saw a sliding door but there was no one in there, just some animals in kennels. There were a couple signs on the door but no enter signs or anything that would tell me that I could walk right in.
I asked if this is where I should go in and she grunted and said "it's RIGHT there. You are right there" :/ Rude. Okay. So she sat there and watched me struggle with the door, trying to hold everything without letting my cat escape, and having to keep a tight hold on my kid because there are dogs just sitting in kennels and I don't know if they're friendly or not, so I don't want to spook them with the cat or have Dylan run up and try to touch one!
I get no help. The door is stuck. Takes forever to open. I drop my bag, stuff goes everywhere. No one stops to help.
The groomer was okay. Still not friendly.
It sucks, because it's a cute shop and overall it's just uncomfortable when people don't smile back at you and glare at your kid. They weren't busy at all. I wanted to buy some treats for my cat but she was so rude I didn't want to talk to her more :I read more