It has been a long time since I've visited a Pandora in Hawaii. I love the specific charms you can get when coming to this location. I was pleased to know that no matter which location I purchased my bracelet from that they would still shine it for me as long as I purchased it from Pandora. I was saddened to find out that their size rings only go up to size 11 because I've been looking to purchase a new ring for my partner and I. I purchased one for him and I about a decade ago, and I thought it was time to renew them. It's quite all right though. I'll be back next week to shine my bracelet. read more

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Bad customer service. I came in yesterday on June 20 2026 around 3 pm with my Husband and son to look for a specific bracelet.(Bow station bracelet) After finding it, we waited at the counter. There were 3 workers that day. Two women, one man. One of the workers was already helping out a customer with a bigger purchase. While the male worker who was near us just stood there not attending us. The other female worker was in the back counter and standing there. After standing there for about 15 mins, a customer comes in(a couple and their child) and the male worker attends to them right away as if we were invisible to him. After about 3 mins standing there, the female worker in the back attended us. I was about to tell that male worker were were standing there for awhile. According to my husband, 3 customers were attended before us when we were there before them. I like the Pandora at waikele much better. I won't be coming here again, and if I do, I am leaving right away if this happens again and won't be giving my service. read more

Pandora - Jewelry Near Me - Aiea, Hawaii

A late post from our Visit @Pandora Pearlridge Shopping Center (10 days ago), Uptown aka Phase 1. Awesome! Awesome!... Customer service here from Pandora @Pearlridge Shopping Center "Uptown" aka "Phase 1", from MEGAN. She is Super Nice & very Helpful as we were buying a Gift for Someone for Mele Kalikimaka '2021. Megan never rushed us, took the time to show us good options here for a Gift for our Sweet Friend!! We didn't even have to look at all the Cute Pandora Charms, Bracelets, Christmas Pandora Charms, which btw the selection of the "Christmas Charms" were very Super limited! But, we still found a Christmas Charm for our Friend Starter Bracelet, yayyyy!!! But, since dear Megan also showed us this "Starter Set" Bracelet that already comes with 2 Spacers/Brackets on ea. end (Iykyk) & an Pandora Charm (Charm w/Starter Bracelet is $50.00 Value), you can pick & choose which Charm you would like to go with your Starter Bracelet (Starter Bracelets ranges in prices $99.00 +, etc), & if your Charm is over $50, you pay the difference for the Pandora Charm, Cool both of us says to Megan & away we went, as Megan took out the Christmas & Disney Pandora Charms for us to choose from, Doubly yayyyyy!! Lol! It was so much Fun choosing a Christmas Gift from Pandora, especially knowing that it will be going to a very Special person!! I hope that she will enjoy her Pandora Bracelet for, 12/25/2021. Right before finishing up our transaction, I sparked this ooh So Cute Lilo & Stitch Pandora Charm & I mentioned to my Hubby that Lilo Charm would look great on one of my Pandora Bracelets , & my Hubby was like Huh, you like that Lilo & Stitch Charm & I of course responded, YESSS!!! Miss Lilo & Stitch Charm is the kewtest (haha!), she really is a Sweet Cute Looking Pandora Charm, so my Hubby told Cool Megan will take it then, so Megan added my Cutest Lilo & Stitch Charm to our purchase!! Hip, Hip Hooray I was saying to myself, another Sweet reminder for Christmas '2021 that my Hubby picked up for me, Mahalo Nui Hubby David for my Disney Pandora Charm!! I just might need maybe 50+ more Disney Charms now. LOL. Haha! If you are on a hunt to purchase anything Pandora, go & see MEGAN @Pearlridge Shopping Center @Uptown, I almost guarantee you she'll give you 100% Customer Service. We left that specific Pandora Pearlridge Store that evening, totally satisfied with our Purchase for our Lady Friend, & Megan gift wrapped the gift for us & all & all we had to do was place it in a Mailer the next day, & off it went to the designated destination a few days right before, Mele Kalikimaka '2021. Lastly, Pandora sells so much more than Pandora Charms, they have Earrings, Rings, Necklaces, Theme Bracelets (Star Wars, etc), Starter Bracelets Sets that prices range for over $100.00+, etc. Aloha from, Hawai'i Nei read more

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Purchase a lab grown tennis bracelet from pandora while on a cruise in the Bahamas. It was $1,600. Within two weeks, the clasp broke when I was putting it on. I contacted the store well within the 30 day return policy but they said because I had worn it, they could only exchange it or give me a gift card. I asked that they have someone contact me to discuss because I do not want a $1,600 gift card to Pandora. I am still waiting 3 weeks and 3 phone calls later. If they are going to sell fine jewelry, they need to have fine jewelry customer service. I will never spend a dime here again. read more

Placed an online order for pick up and didn't hear any information on if it was ready for pick up (double checked my emails, spam folder, etc) called a couple days later to see if it was ready for pick up and the woman on the other line was very rude saying they don't call when it's ready and that I should have gotten an email. I confirmed with her I didn't get an email and she became condescending saying "it helps if you check your spam and refresh your email" like I don't know how to use my email? And states I need to pick it up today or it'll go back on stock. Get to the store to pick up my order where one employee is helping a customer (the only customer) and the other women (assuming the one on the phone) comes out from the back room and goes to talk to the same customers the other employee is helping with. Wait 20 minutes for one of them to acknowledge me but nope. Another customer comes into the store another 10 minutes later and the older women (who isn't doing anything by the way just talking storynto the customers wife) turns back and says "we will be with you shortly" FORTY MINUTES LATER. Finally the customer before pays and I say I'm here for a pick up and before I could finish my sentence she just yells "someone will be with your shortly" Literally I just needed to pick up my order and should have only taken 5 minutes at the most took over an hour to PICK UP very unprofessional read more

My hubby asked me what I wanted for Valentine's, and since I Absolutely love everything at PANDORA we went to the Aiea Pearlridge location and it was quite pleasant. When you get there there's an associate that greets you outside with hand sanitizer and asks you what can they help you with. Since Covid, the store is limited capacity and they' ll let you know when you can go in to shop. The store is beautiful and so much to choose from! I specifically wanted that red heart charm and cute Llama and the associate was very helpful and knowledgeable. She explained how to care for your jewelry and also I was surprised that the store is owned and operated by Ben Bridge Jewelers. Charms, Necklaces, Rings in sterling silver, rose gold and 14k. Enjoy my charm collections and wearing my bracelet from PANDORA. Great place to gift someone special! read more

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The pandemic has caused a lot of stock shortages in this store (as well as with other stores, and not just Pandora's). So when I went in and asked for Hawaii themed charms to buy for the wife, all this store could afford me was the three bottom rows of a display case - which was 2/3 empty! And half of what was left was for Christmas as well. Maybe next time, I'll be lucky enough to visit when items have been restocked... read more

I ended up buying a necklace from here, a diamond necklace with a white gold chain. I wanted to treat myself and add something to my outfits when I move back home to SD. I typically don't wear necklaces but the lady helping me was super nice. I forgot her name but when I see her, I will remember her. She explained everything about the loyalty program and points earned when purchasing a piece of jewelry. She suggested a ring but I told her I don't wear rings anymore lol The inside was nice and bright with beautiful jewelry on display. The value of the necklace was affordable. Usually the bigger the carrots, the more expensive it is. I ended up getting an added protection coverage just in case my clasp or pendent is defective. A nice added convenience. This is good for the mainland as well as I told her that I will be moving soon. I highly recommend this place for high quality jewelry. Definitely coming back again. read more

The manager Roxanne at this location is rude and unprofessional. I had asked for her to find an item and put it on hold for me so i can exchange a gift i received in the wrong size. She kept putting me on hold and before she put the elevator music you usually hear, i could hear her helping out other customers before me. Mind you i was on hold for a while already and she kept giving me such a bad attitude. I knew there were at least 2 of them working because another woman answered the phone before her. Would NOT recommend receiving help from her. If anything go to the Waikele location they have way better customer service and are super friendly. read more

I only come to this location if I'm getting last minute gift. I don't care for the service. This location seems to have older staff and don't have personality. I feel rushed looking and deciding on what to purchase. read more

Alright guys, here's one for the books. Hope y'all have your reading glasses on; this review is worth it! My husband started a charm bracelet for me for the past years. And it has been built up, charm by charm. I will post some pictures down below. Recently, we came to the Pearl Ridge location because one of my charms, the Koi charm in exact, had broke off from the link. So I wanted to see if they replace or at least fix the charm itself, and see how much it would cost. As I'm talking to the GREETER she tells me "Oh, we have a policy of a one year insurance on it." So "if you bought this over a year ago we can't do nothing." "But let me talk to my manager on shift and see what we can do." So, as we're waiting, my husband and I are getting frustrated because we only wanted my charm to be fixed. Here's the funny part, the greeter comes out and explains how we bought the charm in January of 2020 and since it's May 2021, over a year of purchase, she tells me they can't do anything for us. The manager on shift told her directly to call the higher manager because it passed a year of purchase. No sympathy, nothing. And explains they can't replace it, and they can't fix it at a price. She insisted on telling me to use long nose pliers and close the link myself. But because my husband spent over $1k in Pandora jewelry I didn't want to risk my charm being even more broken. This has been the first charm to break on me and because of the poor customer service I will never be spending another $1 there. It is not worth it, management will not care if you need your charm replaced or fixed if it has reached over a year of purchase. Instead they want you to spend more money and just buy a new charm at FULL PRICE. Please, in all honesty, if I'm being rude than thank you for reading. This is a place where we can write reviews, harsh or not. But if anyone who wants to purchase Pandora charms then please by all means. Im not telling anyone not to. Just be aware of the insurance details. As for me, no more charms, no more bracelets, no more jewelry for me. I never had a problem with any of my charms and we all know charms can cost some $$$$$ depending on which ones you choose. I'm really dissatisfied and disappointed that this happened. Will no longer be a loyal customer. I don't use my bracelet everyday. I don't leave it out laying around. I keep it in a safe place and use it for dates. I hope this review will help anyone. If it doesn't then please remind yourself if your charm does break you have a year from purchase to fix, otherwise you're spending money or say Fuck it like me. Have a great day. Happy reading read more

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I believe they only allow 5 in the store, we had to wait outside until people left. Due to covid I wasn't able to buy her an Anniversary charm, so we went in and she chose the New Disney Mary Poppins. Our sales Clerk wAs friendly, helpful, and brought out all the Disney for us to look at. Just wondering why they didn't offer free cleaning this cost? I should have asked. read more

Pandora - Disney Mary Poppins - Jewelry Near Me - Aiea, Hawaii

Wow, I can't believe it has been three years since this store opened at Pearlridge. I love Pandora jewelry and its cute charms. The hubby always gets me one for different occasions. I've been to this location a few times. The salesgirls are always friendly and helpful. They pull out the different charms that I want to see and help me try them on. I've noticed recently that Pandora has been creating new styles and concepts, which I appreciate. They're finally expanding their designs. They now have open bangles and it's beautiful. For Valentine's Day, they have this new bracelet that closes with a heart locket with pink stones. I told my husband that's what I wanted and he said to get it. Yay, another bracelet that I can fill up, lol. read more

Pandora - one of their newest bracelets with a heart locket - Jewelry Near Me - Aiea, Hawaii

Today I went into pandora with my boyfriend. We patiently waited while the ladies working assisted other customers. When it was our turn to be helped, the lady showed us everything we wanted to see and helped me get the proper sizing. She recommended so many beautiful rings and different combinations. Her customer service was awesome and we ended up leaving with a very beautiful ring. Thank you for the great service! read more

Pandora - Jewelry Near Me - Aiea, Hawaii

I just wanted to take the time to acknowledge one of your employees for excellent customer service. I normally shop at Pandora's Pearlridge location Store #231 for all of my families charms and accessories and Employee Rachel went above and beyond customer service. After arriving to the store on 2/15/2024, we had waited patiently for our turn as the both employees were engaged with customers at the time, after waiting for well over 20 minutes for our turn we approached the counter, only to be looked past by Salesperson Cat E and customers who just arrived to the store were serviced before us. Clearly seeing my frustration as we then had to wait another 20 minutes, Rachel took it upon herself to stop what she was doing with her customer and acknowledged myself and my son to ensure us we were next. Unfortunately we were serviced by Cat after she was done with her customer but that gesture alone from Rachel is what kept us in the store. Some employees need to be trained in their surroundings but employees like Rachel need to be recognized for above and beyond Customer Service. We spend hundreds of dollars on your products and I'm glad to see that some employees still can provide quality service on top of quality products. . Mahalo Rachael for going above and beyond! read more

Headed in at about 7:15pm on March 3, 2021 and was greeted very professionally. The staff members working tonight were friendly and helpful from the very beginning. The conversed so naturally trying to help us figure out what we needed. At no point in our visit did I feel undermined or rushed. The experience was very relaxed and pleasant. The two ladies tonight gave great customer service and made the experience so pleasant we ended up getting five more items than what we originally intended. Thank you to these two ladies for making the shopping so easy and memorable, which was nice to go through during these times. read more

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I recently travel through Europe and bought a charm from each city I visited. I had room for a few more charms and went in to get a plane that has "to travel is to live" on the back, a pink suitcase that has "love travels" on it and a cute globe that rotates. I was disappointed to find that every store around the world has a few charms that are unique to that location and not sold elsewhere. I should've bought a charm from Florence and Provence that I didn't and now regret it. But I'm happy with the three new charms that I got and the service from the sweet local girl from Tuesday night was great. I'll be back for a few more pieces for my mom and mother in law soon. read more

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I've been going to this Pandora for a while. Always good service, very friendly, and knowledgeable staff too. When they're busy, they got a pretty good waiting system too. The stock they have at this store is pretty good too. My girlfriend's Pandora bracelet has a lot of charms from this store. I highly recommend this store. read more

Pandora - Pandora bracelet and charms. - Jewelry Near Me - Aiea, Hawaii

It was my first time walking into the store and I had decided to add more charms to the bracelet I received as a gift. After doing some online shopping, I knew automatically what I wanted. Although I did get greeted, I was a little disappointed by the customer service. The employee showed no interest in helping me. It probably was because I looked way younger than my age and she assumed I was there to look around. She did immediately ask me if I was looking for anything specific, however when I told her I wanted more charms for my bracelet she walked behind the glass but had no intentions of learning more about what I was looking for. She stood there while I asked all the questions. I'm not sure if i was just being a needy customer, but it was my first time in the store I knew nothing about the product. Despite the lack in customer interest, I did end up purchasing 3 charms. I'm very happy with my charms, I just wish my first experience there was better. I didn't even get a chance to see what else they had to offer because she really had no interest in showing me. Maybe I'll have better luck next time. read more

Pandora - I purchased the jeweled heart and the 2 pink charms. - Jewelry Near Me - Aiea, Hawaii

When shopping at a jewelry store you'd expect class, cleanliness and quality products. Especially when people will most likely be spending money or exchanging things after the holidays. Three staff members were at the door and asked to see my receipt and inspected it for what felt like ten minutes. First I was told that I couldn't exchange the items because it was some kind of promotion, only later to find out it could be exchanged and there was no promotion or sale involved. A couple of tips to improve your service: Service customers in the store, you sell jewelry. Not in a line outside the store. Handle both the jewelry customers bring into the store and your inventory with care. Items I was presented in store looked worn or had finger prints on it. And items I purchased were tossed here and there. It was paid for. Know where the jewelry is located. (staff member searched multiple trays in multiple showcases to find items) Pay attention to the customer you are servicing & not another sales person's customer. I was left waiting to be serviced again for five minutes. Especially during the pandemic, wipe down your counters and iPads. I was asked to sign an iPad for payment with my finger and it had a whole lot of greasy finger prints on it. I had to wash my hands after to be safe. If it weren't for time & crowds I don't want to deal with. I would not have chosen to buy anything in the store. I ended up spending and buying products even though I came only to do exchanges. This is grace, I wanted to wear my special bracelet. I just wanted to get out of the store, not a good thing. People should feel happy, safe, & comfortable to shop in your store. Things to keep in mind, people/families buy these meaningful jewelry items for their loved ones, for themselves, and some may come back to do exchanges. Things add up and are not cheap. People may save up to buy these special items. Customer service skills are vital & that is also what you offer. Treat your products with care. If you don't like what you do please find another profession. I generously gave two stars for the correction of the promotion, charged appropriately, and my sales receipt was correct when I left. Staff may be stressed during these times, but, can improve. I like Pandora, make it a good experience for yourself and for customers. read more

Had a terribly unappreciated moment in this store with Alisse. Normally it would be a waste of my time posting but this experience was extremely nasty. First of all after waiting patiently 48 minutes, she takes me in the store. I asked for the San Francisco pendant that I called hours ago for and they had 4. She begins typing and says their out, sassy and uncomfortably when did you call. I said this morning. She types away making so many typos maybe her nails kept getting in the way, who cares at least let me know what's going on maybe look Physically where it could be??? After a while she finds 1 - well I have only 1 left she say. I said than I'll take it obviously. She goes and cLeans a bunch of other charms as I wait having no idea what's going on. I also can I see the charm if it's the right one at least?? After a while she shows me (aggressively), she offers a box and I asked to see it before you put in on the box, well she shoves it to me annoyed face a the whole!!! She than slams the charge card reader and says it's declined. Oh my God- so I asked try it for the certain amount that I asked you to. Typos again. That gift card is new darling I just used it in the previous store I left. So attitude slams again, it went through. I begin to pay balance than she get sidetracked with another employee. I asked for the bag I bought to leave and she said yes ma'am I know or whatever else (annoyed). It was a super uncomfortable experience and the problem is making others feel that way - paying $$$$ in a pandemic she out be lucky to have a job at this time!! Well the rest is history and I just left to YELP because no sense talking to someone annoyed and aggressive- no logic at all! read more

Pandora - Jewelry Near Me - Aiea, Hawaii

Ever since my grandma started my pandora bracelet I have become a collector myself now. Pandora over Alex&Ani any day! The charms are all so cute yet of course the ones I want are an investment. For special occasions I like to add a charm, going on my 3rd bracelet now yikes! I don't remember the guys name who helped me but he was very patient yet a true hustler. During my last visit I came in with a purpose to buy one specific charm for my new sister in law since we are both collectors and she is OFFICIALLY MY SIS, yay. My husband knows me too well to know that I can't go in any store for that matter and walk out empty handed.. Sign.... I successfully got a sis-in law charm for her but since it came in a pair, I was able to give her one and keep the other. Kind of like BFF charms! Muahahahaha. It worked out well. While eyeing up other charms, he put on his best marketing show but somehow I had some self control left to walk away with 2 charms. But I'm sure I'll be back to fill up my bracelet now that they are much closer to us central peeps instead of driving to Ala Moana. read more

Worst customer service ever. I wish i could give 0 stars. I came in to get my bracelet fixed, it broke again. This was the 2nd time. For something that costs so much, it shouldn't be breaking so often and easily. The man who helped me was very rude and would not listen to anything i was trying to tell him. He kept overriding me by telling me the same thing over and over again and not giving any solution or help. I asked if there was anything i could do or anyone else i could speak to and he didn't say any thing. VERY DISAPPOINTING SERVICE. I will not be buying anymore pandora items, HORRIBLE service and way OVERPRICED for what you actually get. read more

I came to Pandora recently in search of a gift for my mom since Mother's Day is right around the corner. I knew the exact charm I wanted by some online searches but I wasn't sure if it was a current charm or if it had already been discontinued. The ladies working the day I visited greeted me immediately when I entered & directed me towards the "family" charm & some of the newly released charms in the cases along the wall. I was a bit crestfallen when I didn't find the exact one I wanted; a pair of silver hearts with pink enamel & "mother" & "daughter" written in it. After circling thru the entire store with no luck, I asked if they had any mother/daughter charms & the girl knew exactly which one I was looking for & brought it out for me. While she rang me up, the other lady gift wrapped it for me. They were easy to talk to & I'm thankful they knew exactly what I wanted. read more

3/365 - 2019 Birthdays in our family of 5 is a holiday streak long of celebration, so finding a gift for my daughter can be a bit tough especially on the heels of Christmas. What do you get your daughter when she turns sweet 16?! My not-so little girl is very athletic, but she can sure dress up when she wants to. Since this was a milestone birthday for her I wanted to get her something special so I took a chance and went over to Pandora in Pearlridge. I was hesitant at first, but was put right at ease all thanks to Kearan. Kearan saw me enter and greeted me right away. I asked if the earrings on display were all they had and she quickly stopped what she was doing and cane right over to guide me to a display case that had more selection. I saw a cute pair of heart earrings that I knew my daughter would like, but wanted to keep my options open in case something else cane along. After explaining to Kearan what I was looking for, she showed me several suggestions and did a great job explaining the uniqueness of each piece. She did an awesome job helping me select a pair of surprise earrings for my daughter and even wrapped them for me! My daughter loves her earrings, in fact she put them on as soon as she opened her gift. I'm so glad Kearan was there to help me find that perfect gift for my kiddo. 10/10, I would definitely go back and this time look for something for myself! read more

I may have mentioned to my BF that I wanted to start a Disney Pandora bracelet about a thousand times, so while walking around Pearlridge a few days before my birthday, he suggested that we go in the store to check it out. It wasn't too busy and we were approached right away by one of their associates, Roxy. We told her that we were interested in looking at the Disney charms and she pulled out the Disney tray and got to showing us what was available. My BF ended up getting me the Mickey bracelet and let me choose my first charm. Being a huge Beauty and the Beast fan, he thought I would get the charm that is Belle's dress, but that's really not my style. I chose the Minnie Mouse ears! Roxy was very patient and answered all of our (mostly his) questions regarding the charms and prices. She also suggested we get a certain type of charm that's called a clip to ensure charms don't slip off the bracelet and the Disney ones are $70 each! She said, two clips are what they usually sell to their customers, but naaaah...we told her we'd come back for those later. She didn't pressure us into getting anything, so that was cool. She did sell us a polishing cloth, though! Haha. I really liked my experience at this store and if I do buy any more charms outside of a Disney park or resort, I will make sure to shop here and ask for Roxy! ps: we were also given a little catalog of their charms and bracelets and there are plain ones for $25 each! I'm still debating on which ones to get! read more

Pandora - can you see the little Mickeys in the clasp?! - Jewelry Near Me - Aiea, Hawaii

I come to this location all of the time and the service is great. Although sometimes the wait can be long due to the amount of customers they are organized with their waitlist and are able to keep up with the list. Some tips that I can offer people are to look at the charms online or when you get in-store look at the catalogs that they have to make use of your time. read more

After my many experiences here, I'm finally going to do my review. I use to have a bracelet from here but because it was pulling my hairs on my arm and scratching on my skin I gave up my bracelet, but I do buy charms for my family members. After today's expierence i am really disappointed because of the service we received. From the past times I had come here when you are looking for charms to purchase they normally take it out of the casing to show you. But today that was a totally different story, the girl kept them inside so she had to go in and out of the casing. Why would you make it so hard for yourself and for the customer's to look at the charms, we only can see so much details on the charms if they are inside. I think she was a new worker though. But regardless, what do you think that we would do ? Run away and steal it. It was very inconvenient for us and it made it harder to make our decisions with her lack of consideration for us. But we ended up leaving there with 2 charms for my bf's grandma, we were totally satisfied with what we left with. The charms matched the life story of her and her family. We left with a crown that was totally meant for HER, hahah and a gold family tree that opened up that said family forever. I honestly was falling IN LOVE with their disney collection, i wanted to get some so so badly but i was afraid of having the some problems i had when i first got a bracelet. But who knows things may change because i can't say resist when it comes to DISNEY!!! Overall we will definitely be back for more charms to fill up, and who knows maybe even one for me too. read more

Pandora - Our picks for the day - Jewelry Near Me - Aiea, Hawaii

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I've been buying charms from this Pandora store for years. I bought a crystal pacifier charm in 2016. It broke and I exchanged it for another crystal pacifier charm before the year-warranty was up. In 2017 it broke again. So, I exchanged it again for another crystal pacifier charm. I was told this is the only charm I can exchange it for unless the charm was discontinued. (Which it wasn't) During this exchange the sales representative was very rude and insinuated that I kept doing something to make it break. I was very upset when I left. That's winter of 2017 my family and I moved to North Carolina and while living in NC my charm broke again. This time, I was unable to return to Ben Bridge Pandora within the 1 year window to exchange it for another charm. I'm back in Hawaii and thought I'd go by the store and tell them about my experience and this charm that keeps breaking. I've purchased over 50 charms from pandora and this is the ONLY one that keeps breaking. When I entered the store, I was greeted with a smile by the sales rep (Teeda.) She looked up my account and informed me that she could not exchange my charm due to it being over a year since it was purchased or last exchanged. I explained that it keeps breaking. She told me I could call corporate and they could possibly assist me. I called Corporate right there In the store and the corporate rep asked if the store would be willing to make a one time exception to do an even exchange for a different charm of the same worth. Teeda called her manager and her manager was gracious enough to help me. I appreciate them for being empathetic vs the last sales rep. They had great customer service and I will definitely be returning when I come in town. Thank you Teeda for being so nice. You helped change my image from my last experience at Ben Bridge Pandora. read more

Came to Pandora looking for a charm for my boyfriend's mom. She recently got a bracelet and was looking to get the birthday charms for her birthday this year. (there's a super cute birthday cake charm!!!) As soon as my boyfriend and I walked in we were greeted right away. We had a photo of which charms we wanted to get and we were helped by Kearan. She found what we were looking for and even offered to check another location for one they didn't have in stock. She was super sweet & provided awesome customer service! We ended up getting two charms. Super excited to give these to his mom! read more

2nd time in Pandora. The first time Kiana helped me, this second time, Kearan helped me. Kearan was incredible, but I was trying to remember the bracelets and rings Kiana helped me with the first time. I was in sticker-shock the first time I was there and couldn't buy everything that Kiana had made for me, so I came back this second time to get more of my original order. Kiana has an AMAZING memory and remembered me as well as all the bracelets and rings I wanted! Even the sizes she gave me again were spot on! I still have a little more I want from the store and I'm going to call ahead to make sure Kiana helps me!!! read more

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Today's line was crazy long due to the free bracelet promo they had going on! Stanchions were set up outside of their doors to control the line and a Pandora saleswoman took down every customer's name as we waited... Very organized! The wait wasn't too bad. To kill time, a Pandora saleswoman handed out their charm catalog for me and others (in line) to look through. Once I got inside, I knew exactly what I wanted to get and got serviced by a woman named Chelsea. She called out my name and greeted me with a great smile on her face. The store was very busy but, Chelsea was very patient and sweet about helping me find what I needed. She was very quick with pulling out the charms I wanted. The check out process was quick and done via iPad at the same counter that I was being serviced at... How convenient! The charms I purchased today was the Disney Princess Ariel sitting in a seashell ($65) and the dangling letter "T" ($35)... And received a free bracelet valued at $65. I told Chelsea that both charms will be gifts for my daughter, and she wrapped them neatly in a gift box. I also mentioned to her that the bracelet was for myself (since my current Pandora bracelet is almost full)... I didn't need it to be wrapped neatly or anything, but Chelsea did it anyway! How nice of her! read more

Pandora - Last weekend for Pandora's free bracelet with a purchase of $100 or more! - Jewelry Near Me - Aiea, Hawaii

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I really like the customer service at Pandora in Pearlridge! One employee in particular is just awesome, his name is Isaac! I met him when I just wanted to take a look at some charms in the store. He was the very first one to greet me and ask me if I needed anything. I told him I was just browsing and looking around. He goes beyond helping/assisting customers in the store. The day that I first met him he asked if I wanted calls/texts regarding future sales, and I just said sure, I didn't really think much of it! But he called me one day and told me about some sales that were happening in the store and it was a perfect time that he called because I needed to get something for my bf's mom. He takes the time to call his customers about sales and I'm not to sure if everyone else does it in the store. Keep up the good work Isaac! Just wanted to share my awesome experience! read more

Passing by this Premium Outlet Mall store on many trips (nearest downtown Las Vegas), I finally decided to stop in--$700+ later, I now understand why this is such a popular place. I think that they have charms for every occasion. The founder of this jewelry store must be raking in the bucks! Every special person that I could think of at the moment got a little something--My husband even got a bracelet and charm for me! Let's see--I bought two bracelets for two teenagers (sans the charms--gave them money to select their own charms). Got daughter a bracelet with three charms--doggy dish, piggy, and best daughter charms + bracelet. Got a friend a charm to say "thank you"--got another a bracelet with two charms (she likes rose gold and when I saw the charms I couldn't resist--meant to by only 1 charm but it looked lonely...5 bracelets, 7 charms...can't wait to go back. At the airport I saw a retail store with gold bracelets and charms---ooh lala! read more

If I could I would give this review, absolutely a zero. For starters, my friend and I came in and we didn't get greeted whatsoever. I don't know what it is but the girl behind the counter was just not having it today (6/22/17) I find it ridiculous how she was gloating how many jobs she has towards her coworker when she has two paying customers right in front of her which keep in mind she payed no mind to!! She didn't bother asking us what we were looking for either the entire time we were in the store. She just stared at us like a brick wall. And whenever I asked to see the selection of rings/earrings she just gave me a catalog. Normally whenever I come in and ask they give me the whole display not just a dang catalog, she didn't even bother to grab it out so I can see it physically! Then when I told her I wanted to purchase this one ring I wanted forever, she literally just took the ring out of the display case where EVERYONE is able to try it on and she brought it up to the register. When I asked her if she had a new one in the back she told me "we only sell the one that are out here" like you're honestly going to tell me that you have no new ones in the back? Because I know for sure you do! If you didn't want to bother helping a paying customer then you shouldn't be a sales associate whatsoever. Whoever is the manger at this location should really teach your workers proper sales associate attitude. I'm so thankful they "didn't" have back stock on the ring I wanted cause I wouldn't want to have her make a commission off of my purchase. I'd rather drive down to Ala Moana's location because at least they know how to accommodate to their customers, not just stare at their customers AND they always have new ones in the back!!! read more

This past Christmas, I received my very first Pandora gift from my boyfriend. The piece itself was so pretty, but just not quite my style. I'm going to be super honest, I was never really a "Pandora" girl, the bracelets never really interested me. With that being said, I never went out of my way to look at what else they have. Although the necklace and the thought behind the gift was so nice, I decided to return it in exchange for something else. On 12/29/18, my boyfriend and I went to this Pandora location just before 1PM and it was PACKED with post-Christmas shoppers who were there for exchanges & purchasing new pieces with their gift cards. While it was a little chaotic, they do have a clipboard where you sign in with your name & time you arrive. We were pretty far down the list but that gave us time to browse the store. Our total wait time was about 20 mins. I hope you all are fortunate enough to get same sales associate that we did. Her name is Caitlyn and she is so nice & helpful with sizing. She explained the exchange policy which is pretty standard (needs to be same priced or higher value / pay the difference) and helped me try on different rings. I ended up getting two rings which totaled to the same price of the necklace he bought me. Unfortunately, one of rings was not available in store, so Caitlyn assured me that there would be no problem with her ordering it online and having it shipped to the store for in-store pick up. Our overall experience was good and I will look more in Pandora jewelry! read more

Many visits to Pandora has all been extraordinarily the same, which is good. What I like about Pandora Pearlridge, is the fantastic customer service. Besides the well maintained store, there is someone always there to assist you in your needs. As a guy, it may be a bit difficult shopping for someone else especially my other half. (Unless you're fed constant hints from your other half, it might be a bit hard in shopping for them.) I wanted to pick up something for my Girlfirend's charm bracelet I bought her a while back ago. Lauren M, quickly assisted me and helped me find what I actually wasn't looking for. I entered the store in hopes of spontaneously finding something, and happy to say I accomplished my goal. This really goes to show the training and dedication these associates are to their jobs. They provided excellent customer service in ALL of my visits here, and I would definitely recommend Lauren for her positive and patient attitude. A week prior to purchasing a charm, I even received a letter in the mail from Lauren, personally thanking me for my purchase. To all woman; definitely throw hints at your men to stop by here and pick you up a nice little gift. I 10/10 will be here again. read more

I received my first pandora bracelet today as a birthday gift. So I decided to go and add some charms I was helped by Marley, she was helpful, curteous, professional and very knowledgeable. The manager I think her name is Kirean And the other associate was also very friendly. The staff here enjoy their work, it shows in the way they service clients. I think I will be buying more charms here, since the staff is so helpful and not pushy in any way. read more

Went to Pandora in pearl ridge to get my mother a birthday gift. Alise was our sales associate and she was wonderful! She made me feel comfortable and was not trying to push things on me. I am a very indecisive person so she was also very patient with me. I thank her for that! I hope this review is seen by a manager or owner because she deserves the most! Stop by and see her for all your needs and gifts! read more

Aloha, This is my first review and a well deserved one! I've been a regular at the Pandora Pearlridge location, for a while, and Chelsea has assisted me with several of my past Pandora purchases. During Pandora's recent promotion in March of 2017, I had made a sizeable purchase of sorts and am writing to commend Chelsea for her professionalism and to thank her for the high level of customer service which I had received. I was particularly impressed with Chelsea's fine demeanor, her work ethics, and her willingness to accommodate my specific requests. Moreover, she was proactive in responding to my emails and updates prior to this promotion. Chelsea exceeded my expectations in every way possible and what pleased me the most was her attention to detail. She was extremely meticulous in ensuring that my various Pandora dangles and Muranos were to my satisfaction. For example: Multiples of my various Pandora charms/dangles were individually sorted and carefully wrapped with tissue to maintain the luster and I believe she may have polished them as well. Watching Chelsea open these charms (on the last day of the actual promotion) to show me my assorted purchases -- made me realize how lucky Ben Bridge/Pandora is to have someone of Chelsea's caliber. Even under pressure, Chelsea was in control and worked with me throughout the transaction (i.e., with on-going changes/revisions to my order). To this end, I wanted to take this opportunity to say a big Thank You to Chelsea and to her fine staff at Pandora Pearlridge! P.S. The next week or so, when I returned to the store on Chelsea's day off to make a few even exchanges to my hoard...I found her staff to be extremely knowledgeable and very accommodating as well. Everyone was smiling and cheerful! Brilliant! I believe this reflects well on Management. This is my favorite Pandora Concept Store of choice. read more