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    Princess Gold Creation

    2.7 (81 reviews)
    Closed 1:00 pm - 6:30 PM
    Updated 2 months ago

    Services - Princess Gold Creation

    Jewelry cleaning

    Jewelry repair

    Watch cleaning

    3 More Services

    Watch part repair

    Watch part replacement

    Watch seal testing

    Princess Gold Creation Photos

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    Recommended Reviews - Princess Gold Creation

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    ***Returned bracelet. Look at the dents alone. Lightweight and bendable with a design I was not at all happy with.
    Ember L.

    ***DO NOT COME HERE IF YOU EXPECT A CERTAIN LEVEL OF QUALITY AND CUSTOMER SERVICE*** keep reading for my situation with "Princess Gold Creations. On 3/11/22 I went in and made an order for a custom 10mm bracelet. Alina (Owner) helped my put in my order and said "anything you like we can do". I wanted a 10mm 14k gold bracelet, Lehua blossoms on the Ohia tree. I also wanted "Hoku Healani" in the font "brushed script" raised in pink glitter and blue glitter enamel ombré. All of which she said she they can do. It would be ready on 4/1/22 On 4/25/22 I went in to ensure my order would be ready. I spoke with Brianna (Alina's Daughter) she confirmed with her dad that it would be ready in 4/1/22. On 4/1/22 I went into the store to pick up the bracelet. I spoke with Alina and it was not done. I asked to see it. Let me tell you. The bracelet was not what I wanted. I was not happy. They took it upon themselves to engrave something without consulting me. Yes, it had the Lehua Blossoms, the engraving and the name correct but it was not what I asked for. I was upset and asked what they can do. She was going to give me a refund but I told her it's not that I don't want it, I just wish you would have called me. She offered to finish it and insisted that I would love it when they are done. I was quoted 30 mins. I waited. 2 hours later and they just buffed the bracelet, (photos attached is what I was given). No enamel whatsoever, the bracelet was very lightweight and still not what I wanted. She offered to take $100 off. I explained the significance of this bracelet. She told me it was okay to come back if I did want the enamel since they failed to do it and it was on the original receipt. I paid the remainder of the bracelet. I took the weekend to think about it and look at the bracelet. I still was not happy. I went back on 4/4/22 to add the enamel on the bracelet. I spoke with Alina and told her I want her to add the black enamel as promised. She tried to talk me out of it and then say I should just do glitter. I stood my ground with the black enamel. She said it would take a week. I asked her "what do I get in return?" She laughed at me as she pulled out her receipt book. I looked at her in shock, grabbed my bracelet and walked out. Later that evening I spoke with Briana and told her what happened. She invited me to come back and speak only with her and her father. I agreed and informed her I would come back on 4/5/22. 4/5/22 came, at 1pm they were still closed and I was waiting for them for over 15 minutes (when their shop opens at 1). I walked in but allowed another customer to go I front as I did not want to deal with Alina. She said "you cannot talk to anyone else, you worked with me so you only deal with me, no one else!" She went on to talk about what happened on 4/4/22 and I let her ramble. When she stopped I told her "I hear what you are saying but NOT ONCE DID YOU APOLOGIZE FOR LAUGHING AT ME" she back peddled and said she did and so on and so forth. To cut the story really short, I talked to her husband. I said "if you were not able to do the design in the first place, you should have called me and said "I can't do the design for you. Why don't you come down so we can take a look and design what we can do for you" this would have eliminated all of this" Alina kept butting in our conversation. I got fed up when she started talking about their policy and how they are going to keep 35%. I said "we are having a good conversation over here and you keep butting in. If you want to talk finances, take it in the back!" I looked at the husband and told him "you can take $$$ for labor and I want everything else back." Alina insisted it should be back on a credit card. HECK NAAAHHH NOT WHEN I PAID CASH! Needless to say, they came back to the front of the shop with my refund in hand. As I exited I thanked them and said "Alina, I wish we could have worked it out but it is what it is"

    A screenshot from the video I took of cutting their pieces off of my chain. Cause she ended up saying they can't do the repair CORRECTLY
    Hand S.

    Originally went in to extend my Milano chain. Daughter quoted me $3100 for a 3 inch extension, about 3 weeks wait for parts needed to order... I agreed and put a $1k down. 1 week goes by and mother Aleena says I need to come down. So I make my way there on Sat and wait in line again (atleast 1 to 2 hours), Aleena says can't do it and she only has a 2.75 inch ROPE piece NO milano link. After discussing this she says maybe we try this/that and she will make it work she'll need a week... I agree and left. A week later I go there and wait in line again about an hour or so just to find that it hasn't been worked on, needs another week, okay I figured 1 more week. This happened a couple more times until finally she said to come by its done. I get there early before open and was seen 1st, I get my chain and I already can tell it's not done correctly. From a 27" chain, added a 2 3/4" should make it about 28"+ to a little over 29" but because they joined the rope and Milano link the way they did it measured 30"+ and said "see its even longer!" Fucuken crooks!! I got into an argument telling her it's not done right just take a look at the rest of the chain (rope to link) its so obvious Ray Charles could see this crap from the moon. She finally agrees and holds on to the chain... 1 more week. I come back after 1 week wait in line etc. and AGIAN she says her brother is still working on it... she'll have it ready in a few days. I come back a few days and says it's done. This time instead of only joining 1 rope link to 1 Milano link they did 2 and didn't fuse the open ends either smfh. I was so frustrated and tired of having to deal with coming back and fourth from Waianae I decided to pay and take it home but it gets worse. So a couple months go by and I'm cleaning my chain, as I'm drying it with a cloth the rope extension separated from the Milano link. I dredded going back but had to, I get there wait again for about 2 hours and calmly tell her what happened she tells me they can fix it but I had to let her know how it should've been done. We go back and fourth about it and I keep telling her it's their parts they worked on that broke and tried to show her how it should look by pointing out the original parts of the chain rope and Milano link and how it's joined. She says she cannot!?!? I told her if she would refund me and she says give her back their pieces and she'll refund me so I cut off the extended pieces in the store and gave her back. She refunded me of $3100. If you have to do custom work I advise not to. I've seen their bracelets and they are very nice but while being there for hours and hours of waiting there many times I saw a lot of frustrated customers also with bad experiences. The daughters (if that's who they are) are very respectful, my complaint is against Aleena and her brother who ruined my chain. If they have done it the way it was suppose to be done I would not be here putting them on blast. Many friends and others who follows my social media said how messed up that was and appreciate the heads up. Now I'm sharing my story here so many others can be aware before gambling their hard earned money to work that this place produces.

    Alexis P.

    DESERVES NO STARS Placed an order in the shop on 12/05/2020 for Christmas. I confirmed with Alina that it would be ready by Christmas. It was finally the week of Christmas as I kept trying to call the shop and there was no answer EVER. I did not receive any call that my order was ready and I wanted to know the status of it. Christmas came and gone and I felt bad I did not have the gift for my husband in time. I went into the shop on 12/26/2020 asking about my order. Alina stated "it's been ready" I told her that I didn't receive a call or anything and she said "sorry." I quickly glanced over the pendant I got and there was no engraving done that I ordered. I pointed this out and waited in the shop for it to be done, even though it was "ready." I left the shop and went home, when I got home I looked over the pendant and realized it is not the pendant I wanted. The pendant I wanted was the Hawaiian coat of arms with a warrior on each side and the bottom says "Ua Mau Ke Ea O Ka Aina I Ka Pono" The pendant I got has no warriors but some type of tree looking thing and a bunch of letter on the bottom that you can't make out what it says at all. I am very disappointed and will be going back today to get this sorted out. Update: they will be redoing my order and it will be ready 12/29 . The one I wanted was "casting" and the one I had gotten was "hand engraved" which I wasn't aware of the difference when ordering and was not brought to my attention. I'm glad they are able to fix my order and get the right one. Update: went on 12/29 when they said to come back for the order and guess what ... STILL NOT DONE! They told us to come back 12/31. This is the THIRD TIME we went there for our CHRISTMAS ORDER and it was not done. They stated, " we didn't know what design you wanted" when it is right there on our receipt, plus they have our phone number to CALL us. Too many excuses. Very upset & will not be returning for any business. Also, we drive from the opposite side of the island each time we go there. Update: went back today at 5:00 (they close at 7:30) we were told "you came to early" mind you we were told NO SPECIFIC TIME. They told us to come back in "2 hours" Yet again, we came from all the way across town and have to kill 2 HOURS! We are furious. We just want our items and never to go business here again! Update: finally got my order. Attached the photo below of the corrected pendant. It looks way better than what we first got

    Chantel Y.

    I heard about princess gold through Instagram at first decided to go in look and I ended up ordering me a necklace took a month to make love it for reference I got a 3.5 mm 18" chain rope and 28mm pendant looking to get me a ring next

    3in 24mm pendant
    Shevaun M.

    Very good selection of jewelry and they do "special orders". Goad Staff/owner Aleina* allowed me to try on the pendants prior to making a decision. She is very nice. So excited to receive my pendant in a few weeks. Most definitely will be my go to for jewelry needs

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    1 year ago

    Went in on whim to check out what pendants they had. Lack of customer service & just bad vibes. I'll look somewhere else.

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    poor service! OVERPRICED GOLD! they take forever to get back to you. Don't waste ur time

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    5 years ago

    They have moved and are now in pearl Kai shopping center between sprint and Ricardo's! JUST FYI

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    Page 1 of 3

    Ask the Community - Princess Gold Creation

    Review Highlights - Princess Gold Creation

    They came through as promised and I love my new bracelet.

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    Royal Hawaiian Heritage Jewelry - Yellow gold J initial pendant + yellow gold box chain

    Royal Hawaiian Heritage Jewelry

    (28 reviews)

    $$$

    I was browsing around Pearlridge when I found myself drawn to the display cases at Royal Hawaiian…read moreHeritage Jewelry. I was greeted by this kind gentleman, I wish I got his name. Very nice man with a nice haircut and sense of humor! I was interested in getting a necklace with my initial on it and they had a lot of options, with different chain styles, sizes both mm and length. I decided to do the 20in. box chain as it's dainty and very pretty. Thank you for the awesome experience and it didn't break the bank so thank goodness lol. He walked me through the customization process if I also wanted to do a custom ring in the future and also wrote down the ring size I looked at and other size chain I was considering so I have something to refer to. They also do free cleanings on the jewelry purchased from them! Mahalo RHHJ! Will be returning soon!

    I'm super disappointed in this store. We saved for years to buy a beautiful Hawaiian heirloom…read morebracelet on Maui from Royal Hawaiian Heritage jewelers. I took it in about two months ago for an appraisal and they sent it downtown and then they called me to come pick it up, but there was no appraisal, so I went back and let them know. They told me that they would figure it out and let me know why the appraisal didn't come back, but no one ever got back to me so then I called and reminded them and now it's months later and still, nobody got back to me, I'm super disappointed because that's not the way you treat a good customer. It's not the only piece that I have bought from them. I don't think I'll be spending my money at that store anymore.

    Sweet Okole Jewelry - I Got My Eye On You

    Sweet Okole Jewelry

    (28 reviews)

    If I could put zero stars I would. We bought my daughter a jade red string bracelet and within 2…read moreweeks the string unraveled and broke. I went in to get help and they did nothing to help. They said the owner said they couldn't do anything because the bracelet was worn already. Horrible quality and really bad customer service. I never write reviews but felt compelled to after my experience.

    Don't we always love leaving a bit of sparkle every where we go!?…read more Sweet Okole Jewelry is quite a stunning showroom museum where you can freely browse their inventory of an incredible variety of power stones and crystals all with their as a crafter myself I've used many types of crystals which many has it's own representation in different your lifestyle and personality. System is quite smart as you're free to brows to your heart content since all inventory are behind glass which is a safer viewing and if you're ready for any help all you need to do is sign in at the counter and they will call you when it's your turn. I do really wish that they have what each of the crystals represent along with the names of them to take with you as I do know the basic though am a total novice to the more selective ones...though I'm sure you can ask as well as some of us are not that familiar with it all. Many of the crystals are large and do have smaller ones in a different area though not able to please all is understandable it's not quite a jewelry crafters place even if they have that decent section just wished it was more. it's super solid here that certainly shines bright! Thank you!

    JHL Jewelry - Exchanged an anniversary gift:  barrel necklace for a rose gold bangle.  Hubs said difference paid is my Valentines gift too.

    JHL Jewelry

    (17 reviews)

    $$$

    History, I've bought four 14k gold pieces from JHL, good and fairly priced. The lady here is very…read morekind and is always willing to do business with me and make a deal, even if Im on the fence about buying a piece she'll take it out and let me try it on and what not, the guy however seems to have no interest in doing business, he's kinda rude and the vibe is not great, so I always peek inside to see if aunty is working before I go in. Skip ahead to my most recent interaction, I was in search of a gold piece and with the rise in golds price lately, everywhere has upped their price substantially... I firmly believed I could get it here for a more reasonable price based off previous transactions Ive had with them, I tried visiting the store 2 days in a row but they were closed, I guess they were on vacation? Eventually they were back and open for business so I gave them a visit, aunty wasn't there but I decided to see if a deal could be made, went in and the first thing I heard the guy say to another customer was "go try find cheaper somewhere else" I told him what I was looking for and he points to the glass case, asked him the price and weight, price per gram was worse and more over priced than the places I went to before visiting (window shopping other jewelry stores while they were closed for those couple days) He asked me what price i was looking for and I told him what the cheapest price was that I found, he then goes on and tells me how unrealistic my price was and starts talking to me as if i know nothing about gold. Long story short he ruined the whole vibe of his store and I wont be coming back, went to get the piece from said other place for the better "unrealistic price".

    Linda and John have been running this shop since I was a kid. My friend Paige got her jade bangle…read morefrom here and had hers for 3 years and it still looked brand new. There's different price ranges and they are willing to help you stay within your budget but still get what you came in for! Thank you Linda for an amazing honest experience

    Princess Gold Creation - jewelry - Updated May 2026

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