Came here today with my boyfriend as he was shopping around for a barrel lock. Not sure who we spoke to but we saw some barrel locks that are made for 8mm chains. We asked if we were able to place an order for a barrel lock to fit a 6mm chains. She then proceeded to say that she needed to call their vendor as he makes the barrel locks. To our surprise, the vendor told the lady that there's no way to make a 6mm barrel lock, only 8mm and above! We both knew that it was full of crap because we had a 5mm barrel lock! Then the lady proceeded to ask us if we wanted to upgrade to an 8mm chain since they had those locks in stock. Hah! Talk about feeling offended, so we decided to leave as we know it was a bunch of bull. If you want trustworthy business, don't waste your time here. read more

This is an update from the last post I made about my ring. I noticed this since I got it, but was too distraught to even post this, however I feel that you all should see and hear it. I spoke to the male owner and I explained to him that the gold is nowhere near the same as what I had on the ring and he stated that it was. So I believed him. He said his ring guy was the best, but his ring guy failed to try to make it the way it was. You can tell where the existing gold starts and ends. The added gold creates lots of marks and it feels rough to the touch; I often get little scratch marks with it. The jade is loose, and I don't know where I can go to help fix this issue. So heartbroken and feel violated by this company. I hope this doesn't happen to others in the future. read more

Ask for Ferlin! I went to the downtown location after being bummed out about not finding a setting I liked at the uptown location. I wanted a specific setting for my diamond and had a photo of what I was looking for. Ferlin was able to help me find what I was hoping my new wedding ring set would look like. She was attentive and was knowledgeable in their inventory and had just great vibes overall. Amazing customer service. I would continue to shop with Ferlin! read more

I went to the downtown location and have bought multiple pieces from them thinking I was getting good prices and today I went in to buy a 8mm 28in and the lady tells me 21k but with discount it'll be 13500 which is insane and $94 per gram. The owner then proceeded to come out and tell the sales person in Tagalog that we shopped around as if I couldn't understand. To me they are completely unprofessional for doing such. It honestly really left me speechless because them saying that is basically them saying "oh we can't rip them off because they know the prices from other shops" me and my husband are fairly young and for this company to try and pull a fast one on us is so upsetting and after buying a few pieces from them too... I never thought I'd ever feel this way about them and coming from the owner herself to is insane. Young families please don't waste ur time here read more

My other half brought his earrings in to get a diamond reset that had fallen out. From the very beginning the older white male was extremely rude with an aggressive tone. Another lady worker lost his VVS diamond. When she tried to pick it up with tweezers it shot across the store displaying that she might not have had proper training and or tools. They replaced his 20 pointer with an SI diamond and it wasn't even set properly so the contrast in quality of diamond is already noticeable and now sticks out like a sore thumb. We're very understanding people and just wish the situation was handled more professionally, maybe then so this wouldn't have even happened. All in all he was disrespectful to him as a customer and to his employees and we don't advise anyone to shop with them. read more

I brought my daughter's ID tag bracelet to fix/repair the lobster clasp and also have it engraved. David was super helpful. read more

The Diamond Fairy - They engraved the bracelet. I didn't purchase the bracelet from here. - Jewelry Near Me - Aiea, Hawaii

Fantastic shop and great staff! The owner she is very nice as well as all of the staff including Thelma who is the best! Keep up the great work and beautiful products! read more

Found out about The Diamond Fairy thru my employer's HR Symphony Marketplace deals - free ring inspection and cleaning. On their website it indicates they also perform on-site repairs and resizing in addition to offering retail sales of diamonds and jewelry. I've been putting off repairing my wedding ring and band for years mainly due to laziness and NOT other motives like my husband probably suspects . One of the prongs holding my Diamond became disconnected to my band and gaining the Covid-19 lbs didn't help with "squeezing" my bloated finger into now a bit tight ring. Emily at The Diamond Fairy was very helpful and efficient. She quoted a fair price to solder my prong back and to add gold to increase size of my rings for $150 and was able to get it done for me in just a few hours! Great service and quality of work! read more

I upgraded my 9mm rope to 10mm and had them add an extension for me. The extension piece wasn't exactly the same which to me is understandable because a lot of factors come into play. But my chain measures exact 10.1mm and the extension they gave me is 9.9mm so I'm able to physically measure out where the extension is. And when I did so I found out that my supposed to be 2" extension is only INCH AND A HALF!!! They kept my chain's original ends(cause I have a barrel lock) and about 1.5" from my extension. I'm gonna be calling and complaining cause this is theft read more

This is my favorite ring store. My husband got me a beautiful ring ! I love it. Look for Mary, she will help you find The right ring ! read more

The Diamond Fairy - Jewelry Near Me - Aiea, Hawaii

The mānangs (I'm full Ilocano so don't get mad) here need to get on the same communication page. They allow 4 people maximum within the store now that the Covid restrictions have been lifted so we stood outside and waited so that my son could get his necklace cleaned - which is a free service they offered when he made the purchase. The first mānang opened the door and asked what we wanted then said we had to come back in 5 minutes because they already had the max number of people inside. I asked if we could just drop it off and come back. "No, you have to be here." Okay... so we come right back and the family that was in there has moved on so my son walks in and asks if he can have his chain cleaned. The second mānang says "due to Covid 19 we can't clean any jewelry right now." WHY DIDN'T THE FIRST LADY SAY THAT TO BEGIN WITH. Help the people you think are gonna spend money right now and NOT the ones that could potentially bring you repeat business if you treat them well? #classic! Figure out your rules and make sure all your people are telling the same story so you don't look stupid. read more

Excellent and friendly customer service. The person that was helping me was very kind and friendly. Gave good advice on my jade bracelet and good exchange rate on my jewelry. I highly recommend. read more

Went all over oahu and found diamond fairy best price. Just talked and ask. Free cleaning etc.s updgrade also a plus

$89 a gram you will lose money you could get yourself two pieces of jewelry for their price. Buy local and save yourself some money.

Best jeweler in Hawaii!! I love coming here for all my custom pieces like my pearl ring. Tyson is very helpful and provided exceptional customer service. I was very impressed when he made a heart beat necklace for my daughter for nurse appreciation week and an evil eye one for my other. Highly recommended! read more

The Diamond Fairy - Jewelry Near Me - Aiea, Hawaii

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Barely even tried to test the gold I was trying to sell. The lady who was helping me called a supervisor over and they talked right in front of me and lowered the price while I could hear. Decided not to sell to them and went somewhere else that tested right in front of me and gave me a real price. Couldn't believe the difference in price that this place gave me compared to the next place. read more

I've worked in the jewelry trade for decades, but never have I had worse service than at the Diamond Fairy. Ever. It's funny because early I went to Opal Fields and they gave great service and let me handle pieces worth $100,000 and up. But at Diamond Fairy, I wanted to look for a heritage bracelet but the saleswoman wouldn't let me browse without saying "are you looking for something ?" every few seconds as she followed me less than 5 feet away. She said this in an aggressive way - not helpful way. She was rude and disrespectful - trying to make me leave with her nasty attitude. Well, it worked but I'm still free to warn others how BAD this place is. Let me tell you something if you're looking for fine jewelry- places like this sell junk. Their staff knows nothing about diamonds nor customer service, the settings are mass-manufactured in China mostly by robots. Diamonds are a commodity that has established value - buy them from a reputable dealer- not a place like Diamond Fairy - they're trash. read more

The Diamond Fairy - Jewelry Near Me - Aiea, Hawaii

I could not have felt any more welcomed, appreciated, and happier at my experience at The Diamond Fairy. Prior to, I had already shopped around at 4 other very well-known jewelers and I picked out what I thought was the perfect engagement ring. I had even made the initial payment to have the diamond set. I was referred to The Diamond Fairy from a very good friend as she was very happy with her experience with her Rolex purchase so I thought I'd see what they had to offer. Brandy was so knowledgeable and I loved her energy. The entire staff was very pleasant and it was evident that were passionate with their work and you could really feel a spirit of Ohana. The owner, Chuck, even came and introduced himself. This may seem cliché, but I had a very good feeling the second he shook my hand. The diamond was perfect. The setting was perfect. Their guidance was invaluable. I was planning a surprise proposal so they're advice played a crucial role in helping me weigh the pros and cons. The diamond was not just a better value, it had surpassed all 4 C's of the diamond I found at the other jeweler. The setting was beautiful. I was able to have it set and picked it up same day. They even had a ring box that lit up. My Fiancee melted when she first saw it even though I opened it upside down initially. My Fiancee and I are definitely going back to get our wedding bands. I am definitely going back for a Rolex. At the end of the day, people will forget what you did, but people will never forget how you made them feel. I left gratified and exceptionally pleased with the decision I had made thanks to the good people at The Diamond Fairy. read more

Went in to get a bracelet for my daughter & they sweet talked us into buying it so they can make a sale. We ended up buying it Bc our daughter loved it. It was a bracelet with a horizontal name plate, we had them put her name & they spelt it WRONG! After offering to fix it, I rewrote her name down on the paper in CAPS so they don't misspell it again & THEY DID!!! I don't understand how someone can mess up spelling when it's right in front of your eyes. I'm never going back there again. EVER AGAIN. read more

Last week I lost my beautiful diamond outta my wedding ring ! Thank God I found it the next day I brought it into Diamomd Fairey where I've recently been doing my jewelry buys and Brandy assisted me she is wonderful not only did she assure me the stone would be set right but she had it ready the next day ! She new exactly what had happened and my beautiful wedding ring is now securely in its spot also looks much better then original setting ! Thanks guys I will continue to trust you with my "best friends" and definitely rate you a 5 star read more

If I could give this place a 0 stars I would gladly do that. We have been coming here for years and Emily has always helped us gave us good deals and was really friendly. I needed to resize my ring because it was to big, mind you i bought my ring here. I have talked to 5 different workers each worker has given be a different price each time. One lady said $200 another lady said $180 another lady told me $80 then I had someone tell me $60 and finally they call and tell me $150. This place is such a rip off they have no idea what the prices are when it comes to anything. I will make sure my family and friends stay away from this place . Never again will I buy from them. read more

IF I COULD GIVE THEM -10 STARS I WOULD! First off, their service sucks. When I went in there to help purchase a bracelet with my cousin they didn't really care for me other than the fact that I was giving them money. Second, they rushed us out of the door without telling us that ALL SALES ARE FINAL! We came back in and they wouldn't work with us. All they said was all sales final you wont get the same amount.. blah blah BS! anyways, they are banked with synchrony bank, a mainland bank which they did not disclose with us either. no judgment to them but they all have harsh indian accents so I never feel comfortable giving them my banking information. Getting to what I need to say, we purchased ONE PIECE OF JEWLERY from Diamond fairy, JUST ONE! They have my name open under TWO ACCOUNTS to pay for ONE item. That doesn't even make sense to me! They've given me issues the moment we purchased this item. I don't know how they run their business by scamming people this way. Now instead of pay one account I have two to pay for for one item. the worst place I to every purchase jewelry from... and the worst cost. I swear we got fricken ripped off! maybe I should've made a judgment call before purchase which is my fault. If you want issues from this place by all means, go ahead and purchase through them. If not, go someplace that will actually give you great service. read more

I've lived out of state for a while now and the team ( Brandy, Mary , and Tina ) at The Diamond Fairy has always gone above and beyond to get me jewelry no matter where in the U.S. I am . Thanks for the bling ladies as alway you deliver the best in service and Quality read more

IF I COULD GIVE A BIG FAT "ZERO" I WOULD !! Let's start off by saying everyone check your chains my other half bought a 12mm chain from here , 2years later not knowing that our chain was "MISSING GOLD ", a good "2inches or more " of the chain was missing gold we did a scrap and magnet test , the test picked up a piece of my other half's chain , we took it to diamond fairy where we ran into "BRANDY" the owner daughter and told her in a nice a softly spoken voice because there was other people shopping in the store , and told her that our chain was missing gold and it was picking up with a magnet !! She looked at me all shock so she start grabbing and searching for a magnet she buses out a old rusted ass magnet and try to run the magnet test , it didn't pick up then I told her that the magnet that the other person used was a heavy duty and wasn't rusted so she called the 2nd location to see if they got her new magnets in she tells me she gonna run to the new store and shell call me and said give me an hour so I told her ok I'm gonna walk around the mall an hour passing and she doesn't call I go back to diamond fairy and ask for brandy and she's no where to be found I had to text her myself and she tells me she had a emergency and she had to leave !! Till this day I never heard from them !! I will never buy jewelry from there what a rip off I'm still Pissed till this day !! read more

Brandy is amazing and always so welcoming and friendly whenever I come in and sometimes dragging my friend along for the ride. She always has a smile on her face and willing to help and is very knowledgable and will give you the best deal or work with you for a payment plan if needed. Even though I wait for Brandy, everyone else greets me when i walk in and always asks if I need help or want to look at something. I bought a ring set for my hubs and I and came in for a quote of a custom Hawaiian Bracelet to order in the future and she helped me. My friend was looking for a chain and since they didnt have it, Brandy was able to custom order it and set up a payment plan to fit my friend's need. Overall this place is friendly and clean and always has new jewelry and sales going on. I love coming here even just to window shop when I am in the area. Thank you Diamond Fairy! read more

The workers are very prompt, friendly and knowledgeable. My first visit here was with my mom to resize my ring. We were in and out in about 15 minutes, ring on hand. They're pretty quick. My mom took my engagement ring in for me so I could make it into a pendant. It was ready in two days, which I only had time to get it today. They made a custom pendant with the topaz that was in my engagement ring. The setting of the pendant is very similar to the setting of my ring [which is simple to begin with]. The cherry on top? They remembered me after that first visit... by name! I hope to be able to give this place more business soon. Love their choices and prices. read more

The Diamond Fairy - Custom-made topaz pendant from my custom-made engagement ring - Jewelry Near Me - Aiea, Hawaii

I was quoted $1800 for a 2.5 inch 20 mm horizontal bar pendant and a HOLLOW 3 mm gold rope chain. I've never ever ever heard of Hollow chains?!. I always make sure to price check a few places before I buy... long story short I went somewhere else and paid $1600 for a real Milano chain and a custom bar. All I have to say is Know before you go!. read more

I was shopping for a decent size gold figaro chain, stopped over at pearl ridge went over to diamond fairy looked around seen how over priced the chains where and left immediately. Few months goes by and I found a decent deal on Craigslist, talked with the owner of the chain and made a appointment to get the chain, checked and tested by diamond fairy, the owner paid to get the chain check by "diamond fairy" when the gold chain was getting tested "the owner of diamond fair" older white guy, was very rude, talked very loud, also disrespectful, he made the whole deal with buying the chain from the owner very "hectic" I would recommend anybody reading this, to do your research before buying gold because "diamond fairy" is over charging hard working local people! Definitely my last time going here! Aloha ! read more

They took very good care of me! I saw exactly what I wanted for my birthday & they were able to negotiate a great price for me. I couldn't resist! Mahalo Mila & friends! read more

If you are looking for awesome jewelry...this is the place to go! Brandy and all of the staff makes us feel so welcome that I get afraid I am going soon own shares of the business!!!! LOL They always give the best deals around besides understanding exactly what you want. My husband and I frequently make special stops in to the store to see new items. Also, I have tasked Brandy with a hard custom order to fill which I know she will. ;) The very special pink diamond ring Brandy...lol The customer service is always the most professional, friendly experience. Love to shop here and the staff are the diamond fairies!! Wishing you all a very prosperous years ahead! CK read more

It really pains me to write this review, but I do feel it needs to be done. My ex boyfriend and I were, in my eyes, pretty good customers. We made a few purchases from them... A diamond ring, a couple rolex's, and a few items for mom them. They, of course, treated us like family. The customer service is exceptional... As it should be for a jewelry store when you're spending that kind of money. I had recently called to inquire about selling back my ring, and another ring purchased from a different company. Now both rings were purchased for at least $3,000. I am COMPLETELY aware that I would not get back what was paid for it. Probably not even half. I sent in my niece, on my behalf since I couldn't make it in, to do the deal. They of course informed me that it wouldn't be what we paid for it, understandable. I do remember when we first purchased the ring they made the process of trading it in or even selling it back very easy... (Let's not forget when I mentioned my name or even my exes it took a while for them to catch on. They even mentioned how I had purchase a bracelet which I didn't. Obvious mix up) Any who, my niece had called me and let me know that they were going to pay only $400 for both rings! And I'm not in the jewelry business, but that seemed ridiculously low. That's not even 15% of the money paid! A part of me feels like because I sent someone younger in, maybe they cheated her. All I can say is I'm completely appalled. Especially with the fact that they treated us SO well while we were purchasing items, but when I want to sell it back, it's different. It's just interesting how the FULL price could be honored if I was using it as store credit (that's understandable) but to depreciate it by 85% because I'm not using it to buy other jewelry? That's just ridiculous. My niece even overheard some shady talk going on between two workers who sounded like they didn't know what they were talking about. The worst part about it is that I really trusted and liked the service. But something about that exchange just seemed a little too shady for my liking. I'm in sales myself, so I understand there is always something that can be done. I was hoping things would go smoothly and that I would be back there in 2 months purchasing Christmas gifts for some of the women in my life... But I'm sad to say I'll have to take my business elsewhere. If you are planning on only purchasing jewelry from them, I would say go for it. Maybe only a one time deal for a birthday or Christmas present. Brandy, her mom, and the dad.... They really are sweet people! I'm not sure who handled my niece at the store, but in my experience brandy has ALWAYS been amazing and sweet and such a great memory. She really has a lot of patience and treats you with kindness and respect. I would probably only ask for her. This is why it really is a tough thing for me to write this review. I just wouldn't trust taking jewelry here to sell... Or get multiple opinions on how much you could get. Unfortunately I didn't have the time to take it to other jewelers to get a price, but if I did, I DEFINITELY would not have brought my business here. Such a shame. So if you end up going there to buy a .5 carat, princess brilliant cut, halo white gold ring. Diamond is VS2 color: D with an EGL certification.... Just know that they only paid $300 for that ring. read more

I'm seriously amazed at how many people can just create a fake account and bash a company/business like the person "offended" below. Seriously? Anyways, as this is a review FOR THE BUSINESS, I'll withhold any additional commentary on severely immature people in this world....*shakes head I rarely buy jewelry, but when I do, I like to shop around a lot. There are a lot of fancy diamond and jewelry stores out there that as soon as you walk into the door, you don't feel welcome. (Try walking into any luxury diamond store with slippers, no make up on, and "mommy" written on your forehead, then it'll happen for sure). With that being said, I rarely ever walk into those high-end stores....or even the ones that simply appear "high end." Well...The Diamond Fairy from the outside store front definitely looked high end, but someone from the store gave me a seriously genuine smile right after I went shopping at Ross'. I couldn't help but let that smile drag me into their store. Next thing you know, I spent a couple hundred on mostly earrings and necklaces for work! Despite looking like a high-end/luxury diamond store, the Diamond Fairy actually offers a lot of affordable jewelry as well. I seriously love it when companies cater to a wide range of consumers and not just to one specific target group. Anyhow, would I recommend you come to the Diamond Fairy to shop for jewelry? Absolutely! The sales staff there are knowledgeable and most importantly down-to-earth and won't be arrogant b*...excuse my language! read more

The poor reviews here are not surprising since they match my poor experience with the diamond fairy. My brother and wife were kind enough to buy me a pre owned Rolex from this place. Shortly after I found out they were over charged about $2500 above market value. Also the DF was supposed to mail me an appraisal after the purchase. It took 4 phone calls from me to get them to send it to the correct address. The worst part, I asked to speak with the owner Mary and received the worst service from her! I was given the impression she really didn't care about the level of service her staff delivers. If you're in the market for a Rolex I'd recommend going to the local Rolex boutique and spending some additional cash for the warranty and the level of service you'd expect to receive when shopping for a luxury item. Avoid this place! read more

Amazing, helpful, and friendly staff. I have never been to a jewelry store and the staff be all about making sure I was happy and not just about making a sale. Quality Jewelry always. I'm glad I walked in and found my forever Jewelers. I always feel like a part of the family and not just a customer. read more

Mary and the staff was so nice. They greeted me as i enter and asked what i was looking for. I kinda know what i wanted so all i did was tell her and she helped me. What made it sweet was she made everything happen that day!!! She mounted my loose diamond and called in her guy. 3hours before closing and the fact that he had already left. Good customer service for making things possible to my liking. They made me feel special and for me thats a plus. I had a good deal on my diamond and i am one satisfied and happy costumer. read more

First time customer here and we had an awesome experience! CHUCK and MARY treated us like family and gave us an awesome deal. We will defiantly be back again. read more

Not even worth half a star! The staff is very rude, they like to talk shit about the customers that go in there, they were speaking tagalog and they didnt know a local boy like me could understand what they were saying. Never go to this place cause they will criticize you and talk about you behind your back! Never again will i go to this place, and to think i was even gonna pay straight up cash hah! read more

Again, I am in the market for a luxury timepiece. I call the Diamond Fairy (after my experience with The Diamond Specialists - check out that review!) and a lady answers the phone. I ask her if they have what I'm looking for in stock (a pre-owned Day Date Rolex, 18K YG) and she says they do. As I am getting ready to ask her a price on the watch, she asks me, "Are you on the island?" Wait what? So, because I called from my mainland number (and not my 808 number), it makes a difference? After I tell her, "Yes, I am on Oahu," she then proceeds to give me the price. I tell her thanks and am about to let her go when she then tells me, "It's negotiable." I again tell her thanks and she continues to press the sale over the phone and when I finally tell her that we're too far apart on pricing, she finally says, "Okay, bye bye." and hangs up the phone. Needless to say, I won't be spending 10K on a pre-owned watch through The Diamond Fairy. read more

My experience at The Diamond Fairy was awesome. What I purchased for my children came out beautiful & sooner then I expected. Thank you Diamond Fairy. read more

This store has it all (or they can get it for you!) I traded in some old jewelry that was laying around my jewelry box. The ladies here really know their stuff. I was in fine jewelry sales in college, and I know I got a fair price for what I traded in. I bought a gold chain, a hawaiian bangle for my daughter and diamond stud earrings here. Everything was of excellent quality and I was very happy with the price. The ladies who work at the Diamond Fairy are very professional and very helpful. read more