Business is located next to Times Kunia -…read more We were looking for a watch repair person to install a new battery and found this place. Actually, my mother-in-law remembered when the owners had a business in Pearl Kai then Chinatown. One thing she said was the owners were really friendly...and she was right. The battery was replaced within 7 minutes. During that time, we talked stories with Jennifer while her husband took the watch to the back to do his tinkering. They are open Mon thru Sat 11 to 5pm and closed on Sundays.

I went here for a watch battery because I didn't want to scratch the watch, not only did he not…read morehave the battery but wanted to charge $45 for it and he scratched the watch!

I sold my Rolex through Royce here in Honolulu and couldn't be happier with how it went. The whole…read moreprocess was fast and easy -- no back-and-forth headaches. He paid top dollar and beat every other offer I got, hands down. If you're looking to buy or sell a watch, this is the guy to go to. 100% recommend!

I don't spend time to write reviews, but this is an exception. Having experience locally,…read moreinternationally, and on mainland, Royce is top tier. Too often do luxury transactions leave a slight taste of "buyers remorse". Aloha Watch Buyers, is an outlier. This level of honesty and professionalism are hard to find in people, especially in this industry. Last week I decided to sell some watches, which began our relationship. Originally not being the highest offer for my timepiece, I had low expectations. Maintaining open dialogue, we were able to make a deal with much better value.

Called and they moved to #2226 by the other Ben Bridge and by Bath & Body…read more They couldn't put signage as their lease at the location ended

AVOID THIS PLACE. I literally just bought a Tudor BB58 a few days ago from the Tudor Boutique on…read moreKalakaua (also under Ben Bridge), and figured I'd stop by here (since I was already at the mall) to have them change my OEM fabric strap back to the OEM bracelet. Big mistake. This Ben Bridge Jeweler (now at space #2226) is apparently a Tudor AD, so there should be no problem with them changing or adjusting OEM straps/bracelets. After waiting about 20 minutes, I was told that the watchmaker in the back was having difficulty removing the OEM strap, and for me to please wait. Huh? Another 10-20 minutes go by, and I notice several other reps being called to the back to assist. The rep assisting me looked nervous, but was repeatedly apologetic in having me wait for so long. This couldn't be standard practice for a reputable jeweler, let alone a Tudor AD. In total, I waited for about 45 minutes for them to change the bracelet and finally return my watch. I had a bad feeling, so I checked the back of the watch to see if there was any damage. Lo and behold - they scratched the crap out of my 3 day old Tudor. To their credit, Gail (Assistant Store Manager) offered to polish the watch and remove the scratch marks but I declined before they could ruin the watch any further. When I asked whether the watchmaker taped up the lugs to prevent scratching/damage while working on my watch (which should be standard practice when changing bracelets), the rep helping me said she didn't know. In any case, the damage was done and this doesn't fix the fundamental problem that the watchmaker/rep did not treat my 3 day old Tudor with care... even when they knew that I am a returning Ben Bridge customer (they checked and verified my purchase at Kalakaua). Please don't make the same mistake I did. If you value your Tudor (or any watch for that matter), take it elsewhere that handles your watch with care. Next time, I'll be bringing my Tudor to the Tudor Boutique on Kalakaua. AVOID BEN BRIDGE IN ALA MOANA.

What started off as "I'm just looking" ended with a new purchase made…read more I visited the store on Mother's Day to kill time before meeting back up with my family. Bert greeted me with a warm welcome and asked if I was looking for anything specific. I told him I was just there to look around and we carried on with friendly, no pressure conversation as I looked in the cases. I'm a sucker for the Aquaracer so my attention stopped there and specifically on the GMT pieces. We talked about the other two Tag watches in my collection and how today's watches were built and different. Ken also jumped into the conversation and asked when the last time I had my Aquaracer chronograph serviced. I told him it had to have been about 10 years ago. I knew it was past time to get my watch tuned up.... ....and it was at that point I was sold on investing in a new piece. Ken and Bert told me about the special running which would enable me to get my watch serviced at no charge if I purchased the GMT automatic piece I had set my eyes on. That was about a $700 value. And the rest is history. The service from the both of them was excellent and I never felt pressured from start to finish. They were extremely knowledgeable, friendly and ensured I was comfortable there from start to finish. They even threw in a box of Tag Heuer chocolates for my wife for Mother's Day. I'm glad I stopped by and am very satisfied with my purchase. Not to mention I'll be getting my other watch back tuned up and refreshed. Mahalo Bert and Ken for the great experience today and I look forward to visiting again...just to look....soon!

Bert answered all of our questions on our first visit. We purchased a men's watch since the fancy…read morestore down the way only took appointments. Returned today to have a link removed which, of course, they did for free. We also looked at a women's watch but couldn't decide (all so beautiful), so we'll sleep on it, and go back eventually. Love the 14-year solar cell options! It will definitely out live my smart watch!

Just stopped in to update my pref card and travel. Was a little nervous as my 4 year old son was…read morewith me. The staff was very kind. They actually gave him a few Rolex chocolates and a water and he was happy as a clam. Anyway, George is not my SA, yet he made time out of his day to update some things for me in the system. Really like these guys. My SA Dustin was a hell of a guy as well. Both very curious and great conversations on both occasions I was in. Would absolutely recommend this AD. Thank you Dustin and George!

On May 18th, my partner and I were planning on purchasing a watch, spoiler alert we went elsewhere,…read moreand Rolex made the easy decision for us not to purchase at this boutique. My partner was wearing his Rolex and they treated us as if we had no intent on purchasing. There were two SAs. One was helping a customer and the other was lingering around. We weren't even greeted. No hello, no welcome, no "let us know if you want to look at anything." The only time we were spoken to was when we asked a question FIRST. He responded, "no," and went back to ignoring us. They also did not say anything to us as we left. This was the worst luxury shopping experience we've ever had and the SAs in Beverly Hills can be pretty snobby.

Located in Pearl Ridge Mall. The staff are helpful and friendly…read more The store is small. They have items, however, not much to choose from. The Ala moana store is bigger with a wide assortment of jewelry.

I love the service I get at Ben Bridge when I come in to do my semi annual jewelry inspection…read more The jewelry here is so shiny and sparkly. I've heard the saying that Diamonds are a girl's best friend, but I'd be satisfied with pearls, sapphires, rubies - heck, anything in the store lol. Located at Pearlridge uptown on the first floor, it is located in the middle of the mall. Right across is Cookie corner and Starbucks, so you can grab a snack after you're done shopping here.

I dreamt of having a diamond eternity band for over 40 years, before Pacific Diamond, with their…read moreextensive selection and network of vendors, made it happen. First, the salespeople are as lovely as the diamonds. We worked with Kaila Shimabukuro, who is a wealth of knowledge and very patient. She helped my husband and I navigate through all the possibilities. I fell in love with a half band of bezel set emerald cut diamonds but wanted it to be a full circle. Kaila worked with the manufacturer to have it custom made: 15 diamonds in 18k gold to match my wedding band. The pricing was so reasonable that twice, we upgraded the quality of the diamonds. The finished ring is beyond what I ever could have imagined. It's elegant, beautifully made, and very comfortable to wear. I'm so grateful to Kaila for helping to make my dream come true. In-house gemologist, Amber, also helped with the diamond selection. Our entire experience at Pacific Diamond was so enjoyable, the shop is beautiful, and everyone is kind and welcoming.

Great customer service Consultant took the time to go over…read morewhat I was looking for and wanted Competitive prices Now it's the long wait for my ring to be made Hope it turns out nice!