I would give 0 stars on this location if I could. My daughter wanted the combo while we were out shopping. since this is not one we usually go to, I figured it can't be worse than others I've been to. Oh so wrong!! I wasn't inside to check the food so i thought they had. Well she got burnt Rangoons beyond worse than the other location that burns them. I decided to call rather than drive all the way back. She starts to eat and the string beans aren't even cooked throughout. So I called and spoke with Karen who was very nice and apologetic and offered to replace with a medium size string bean and new crab. 2 days later we are in Windsor and my daughter wants Panda, so we get to Panda and I explain we are here to pick up items, and the girl instantly has an attitude and wants to know why. I start to explain what happened but as soon as I get to burnt crab she is annoyed and says they would never serve that and by the time I get to the string bean not being cooked she is all snappy and starts going on a rant about they would never serve that either and its always cooked properly and no way we got undercooked beans, and at this point I am still being polite. I asked her may I please get the items and for the second time i explain that my name is on the wall that Karen put it down. She tells me I need to explain what happened all over and in detail. I told her I already did and it was all taken care of by Karen. She is now more annoyed that I won't reexplain to her, and continues to tell me she needs an account of what happened for her manager. I look at my daughter and all the people who are standing behind me and know i cant be the only one thinking, is this girl serious? I say again please get my name off the wall and you will see its there so we can go and stop holding the line up. She says she needs me to retell her what happened and then what I am suppose to get. So past annoyed at this point that I tell her I am not telling her the story again and i let her know again what I am suppose to get. This time i tell her a large string bean, since she didnt seem to get a medium and crab when i already told her. She asks me if I am sure about that and goes to check the note Karen left. Hallelujah!!! Something she should have done right away and saved me and everyone else the torture. So wondering if the manager doesn't mind that she holds up a long line and treats customers like that, instead of simply asking a co worker, as long as she gets a documented account. All to replace burnt and undercooked food that customers already paid for. Hopefully her dedication of grilling customer's will be redirected to cooking food properly. read more