went through drive-through on 1/2/26 and got cold fries and what I thought was Dr. Pepper was just soda water and tried to find a current number for this facility and found none via Google were good. read more

This was the most disappointing fast food experience I've ever had. Super poor communication skills coupled with providing the wrong stuff. Had to wait for quite a bit and the bread was crusty. The sauce was lacking. The meat was cold. Check my other reviews. I do NOT give bad reviews. Please do not go here until they get it together. Also, I can't tell if they overcharged me because the receipt I got was for $48 but my meal was supposed to be $22. It looks like this was someone else's receipt. I got the wrong size drinks. When I asked about it the man was not really that bothered nor did he fix it and then he just didn't answer the window. I'm not into Karen like behavior but to be honest I am broke as a joke right now and I'm not playing about $20. If I paid for a large give me a large and if I double paid you sure as heck better give me a large and fresh food. Super sad because I could have used a win today really badly. read more

Carl's Jr - Trash - Fast Food Near Me - Santa Rosa, California

Cold fries, luke warm hambuger. even the root beer tasted bad. If you value your health do NOT eat here.

Went to drive through on Wednesday 2/5, ordered $100+ worth of meals. They got it exactly right, and were quick. Impeccable service at window, too. read more

Instead of apologizing to me and understanding that mistakes happen and remaking a $15 meal which his food costs were probably half "Greg" who refused to give me his last name the owner of Carl's Jr. at 373 Aviation Blvd., Santa Rosa, CA told me I wasn't nice and because I didn't have the wrong chicken sandwich covered in pickles which my husband is allergic to to show his staff (because we had thrown it the garbage) I was told to leave. The woman working the line realized by the time I hung up with "Gregg" that the meal should just be remade. But the owner decided to refuse even with a receipt in hand. So here is your photo of your incorrect made hand breaded chicken sandwich, our receipt clearly shows a Bacom Swiss sandwich was ordered. read more

Carl's Jr - Wrong food with pickles that my husband is allergic too after we threw it away that the owner refused remake. - Fast Food Near Me - Santa Rosa, California

It was exactly what I expected and wanted. A big ol' cheeseburger coated in thousand island dressing and an order of hot french fries. It would have been nice to have access to napkins and condiments at the self-service station, but in the grand scheme of things, that's not really a big deal. The place seemed clean and the food came out fast. I really can't complain. read more

Ordered double meat large cheeseburger. Meat was almost enough to make 1 good patty but I expected that. Lettuce wasn't lettuce, not sure what it was but definitely know what it wasn't. Had ok flavor, not worth writing home about. Onion rings were a joke! Large chocolate shake was in the smallest drink cup available. Nearly $17 for this vastly disappointing meal. Never again, I only went there because I was tired and it was a block from my hotel. AVOID AT ALL COST!!!! YOU'VE BEEN WARNED, YOUR DISAPPOINTMENT WILL BE 100% ON YOU!! read more

I work overnight at an agency down the street from this Carl's Jr. This location has banners outside that says Drive Thru 24 hours, yet both times I have been here at 1am and next time about a week later around 2 am it was closed. No note on the window or any explanation whatsoever. I don't care if it is just a fast food restaurant-this is unprofessional. I was on my 30-minute unpaid lunch break and driving here was a waste of time. Had I known it wasn't actually open 24 hours I could have driven elsewhere and back. I believe this is false advertisement. read more

See all

Delicious food, polite workers, and fast delivery. With a constant flow of people, this store handles it very well.

got yelp to leave this review. I called the location to mention this but the number on Google maps/online/yelp doesn't work. Anyways, I was having a rough day and hadn't eaten at all so I went to go grab something around 3PM. One of the employees, Dominique, was incredibly sweet and funny. They were very sunny and got my food to me quickly which was nice. My day was a lot better after that interaction. I hope Dominique is getting the recognition and appreciation they deserve. Thank you read more

I spent $70 only to not get what I ordered. I ordered three of the exact same sandwich and all that was in the bun was a piece of chicken and a few pickles. She also spilt my drink all over me and in my car and didn't say sorry or give me another drink. She did offer a towel so that was nice. There was literally nobody in the driveway and nobody inside. I just can't understand how they messed the order up so bad. read more

I went in on Sunday morning of last week i was greeted by a wonderful employee (miriam solorio) she took my order i got the 3 pc chicken tenders the food was AMAZING. As i was finishing the last bite of my chicken tender i began to choke this caught her attention she rushed to my aid and she immediately preformed the heimlich maneuver and SAVED MY LIFE. 10/10 experience will be coming back !!!! would give it 10 stars if possible read more

Had the barbecue chicken sandwich. I don't think it was cooked long enough. Had a weird taste and was rubbery and tough to chew. The waffle fries taste like fish. read more

So the man who took are order was a little slow jk very slow if you ever want to go here turn around and jump off a bridge

Worst Carl's Jr I have ever eaten at. Ordered famous star combo with waffle fries. Fries were "bottom of the basket" scraps. Burger was cold and lettuce was tough outer leaves from Romaine head. Must have run out of iceberg. read more

After waiting nearly 15 min just to order, and paying nealy $20 for my meal, this is the disgusting result, cold soggy food. I usually like Cj's but this was totally unacceptable, I can get a better meal for less at Momo's just across the way. read more

Carl's Jr - a hand holding a sandwich - Fast Food Near Me - Santa Rosa, California

See all

The fires of Santa Rosa area on Monday, October 9th, Gail provided above and beyond Customer service. She was working by herself this morning and provided the best customer service to people who walked in the store who were evacuated or lost their homes to the fire. The gas was turned off the restaurant but Gail continue to make coffee, cookies, and bacon cheese slides to everyone that walked in. The love me support shown by community was definitely found at Carls Jr's on this day. Thank you Carls Jr for having excellent employees. read more

See all

The staff was very friendly and service was quick. I ordered to 2 burger sliders meal. The sliders were a little dry but ok. I realized after I left a cookie was supposed to co e with me meal and I never got it. read more

Carl's Jr - Fast Food Near Me - Santa Rosa, California

I wonder if the owners of Carl's Jr. knows that the manager brings his girlfriend in for a free meal while his staff comment about it for customers to hear... read more

I'm terribly disappointed with this Carl's Jr. location. At the drive-thru window, I asked if I could get chicken for instead in a Teriyaki Burger. Gloria said, sure, in any item. So, ordered a combo. Ordered fries (too bad, no sweet potato on the menu) and a Diet Coke, as I wasn't crazy about their fried zucchini in the past. Handed her my credit card. Didn't notice there wasn't a charge for a drink. Never had a combo without a drink. Asked again for a Diet Coke. She charges me an extra $1. And had charged me separately for the fries. I finally understand why there were so many negative or low-star ratings for this location. I only went to this one because I moved here recently and needed to get my pup a license at nearby Animal Shelter. Killing time til they opened. read more

i can't believe they actually forgot to put a hamburger patty in my burgers! i hope they don't do this on the regular at least they've replaced the burgers read more

Carl's Jr - the person who made my order completely disregarded that the burgers need an actual burger!! - Fast Food Near Me - Santa Rosa, California

Why the negative reviews. We don't have Carl Jr out our way but will say they pretty much put MacDonald to shame if you have to eat this kind of food. We went her for breakfast and had the Mile high bacon egg and cheese biscuit. While we were at our hotel and it was 3 am, we also went over and I ordered the 1/2 thick burger el diablo..... OMG, this thing was so HOT i could not believe it. The unfortuante thing about New England is they are afraid of hot food here! Great establishment and the employees were friendly. read more

Carl's Jr - Fast Food Near Me - Santa Rosa, California

This place SUCKS!!!!!!!! Everyone that works here is incredibly rude! I am a huge Carls Jr. fan. This particular restaurant just reflects lazy and careless employees. Dirty tables, floor is sticky, the flap to the garbage can was covered in dry soda and food making you not even want to touch it to throw your food away. My fiance and I were standing in line to place our order as she was holding our 14 month old son, the MANAGER had the nerve to force his way by us hitting my sons foot and almost pushing my fiance to the side. No sorry or anything just a dirty look like it was our fault for standing in line trying to purchase a meal. Of course I was ready to cause a huge scene but my fiance didn't have long for lunch so we were trying to hurry it along without having them take it out on our food. Between the side conversations the cashier was having with her friends that were hanging out at the counter we were able to order our food. Once we placed our order we grabbed a table and waited......and waited and waited and waited. Finally our food came. The burger was the driest burger i have ever ordered at any burger place in my life! The fries were covered with so much salt it burned your tongue to eat them. For some reason I will never understand we only got 2 little ketchup packets for an order of large as well as small fries and they refused to give us anymore. In my opinion this is the worst Carls Jr. there is in entire the bay area possibly in franchise history. If you are ever hungry drive past Aviation Blvd and go one more exit up where there are plenty of other places for excellent quick lunch options. read more

I came here for lunch yesterday and I have to say that this is, hands down, the best Carl's Jr that I've ever eaten at. The employees here are very friendly and very efficient. They cooked my order after it was placed. The burger was hot, looked great, and tasted even better. The onion rings were cooked to perfection and extra crispy. I would come back here anytime that I'm in the area. read more

Well they kept emailing me their Monday specials !decided to finally use one for the Xtra thick western bacon cheeseburger buy one get one for free ! One was perfect the other was a burnt nasty mess as pictured !I had akready started to drive home so no time to go back *idea of fast food on a rare occasion is just that fast ! No time to complain but will never go back !my roommate is out of luck as she was getting the other one ! Guess she is cooking at 9:30 pm when she gets home read more

See all

What happend to this one time decent fast food place? I stopped here for lunch about two weeks ago and there was multiple problems. FIrst off the employees at this location were the most unfriendly people a person can encounter. They all had really bad attitudes and you could tell they didn't want to be there. Next the food. I ordered the Six Dollar Guacamole Burger. Boy what a sorry excuse for a burger, aside from tasting like an Exhaust Burger, it look like it fell on the floor and was stepped on. Simply horrible. Then the cleaniess of the restaurant was in sad shape, it was hard to find a table that was clean and the floor was sticky? Have you people ever heard of a mop? Bottomline don't waste your time or money on crappy food. Want a good fast food burger? Go wait in line at In and Out read more

DO NOT WASTE YOUR TIME, Service is slow, Food is crappy, and since when does a normal burger cost 6 bucks and the 6 buck burger cost 10 bucks. FOR lying I say you fail. DO NOT waste your time. read more

The manager, Gail showers you with kindness and compassion. Makes coming here to eat worth while.

It's fast food. Quick inexpensive gut filler that works in a pinch. At least this one was clean. :-)

The lady at the register was nice but the food came way too fast. Usually Carl's takes 3 to 5 minutes to prepare your meal but this took about 45 seconds. Unfortunately the burgers weren't hot, the onion rings were old and the fries looked like they weren't fully cooked. I just ate at the Novato Carl's on Sunday and the food was much better there. Quality control people, look into it. I had a Western Bacon Turkey Burger. read more

I always forget to review this location! This particular location is my favorite Carl's Jr. when I am 'in the mood' for this kind of food. If I am going to a movie which is in the same center, it is fun to fill up on this food either before or after! It is VERY CLEAN and the folks are always friendly. Where else can you watch and hear 'good old concerts' on a TV screen, tap your toes and eat crispy delicious onion rings and a 'made to order' Burger for so little cost? read more

Today is a bad day in Santa Rosa as fires have engulfed the city as well as many other areas. At this moment the lady here in Carl's is giving out bacon and cheese sandwiches and baked cookies to anyone and everyone for free. This goes beyond the call to serve. God bless this place. read more

During the firestorm, my parents were excavated from nearby home. They didn't know the gravity of the situation and took refuge at this location as did mane other evacuee's. The staff fed them and gave them free coffee and drinks. i like to personally thank the owner staff from the bottom of my heart.. read more

Went to order food got rushed and darn near forced to pick out some food I didn't even want. Was told are you done eighteen times while ordering. Worst customer service ever read more

Nicest Manager ever. I assume he's the manager because of his nice shirt and tie. He also has a mustache if that helps narrow it down. Came in with my family today. And from the moment we walked thru the door we felt welcomed. They even let my kid pick which cookie he wanted when we got our order. Food was fresh and timely. I've driven by this place for years without a second glance. Today changed that. I'll deff be back. read more

I'm a big fan of Carl's in general but this particular restaurant was understaffed when I visited, causing very slow service. We stood at the counter, the only customers in line, for a few minutes before anyone could take our order. Then the food took about 7 minutes to come. read more

If you enjoy long waits for cold food, by all means this is the perfect place for you. I live less than a five minute drive from this location, and have yet to have anything be warm, let alone hot, by the time I get home. Most carls jr have a longer wait time than other fast food, but the food is the proper temperature when you get it. I'd happily trade the fast in fast food to have it be made right. read more

First time at this location. I enjoyed the #16 (crispy cod sandwich combo); a size small was plenty for me but I can understand upgrading to the medium when I'm extra ravenous! It's a great idea to stop by before heading to the theatre next-door. read more

This place is suppose to be open at 7am went at 715 still not open and I was starving. This fails I filed a complaint with corporate

I go here for Green Burrito food, and it is excellent! Service is a little slow, but what do you expect when people are ordering full-on Mexican dishes at a drive-through! I love it. I did deduct a star for overall experience. The staff are pretty lax and it feels like the parking lot needs to be better-lit, considering the human foot traffic using it as a shortcut. read more