Very clean , well lit. Food always fresh , great staff. Great customer service !! Never have had a bad experience at this restaurant / location. read more

It's not like other Chinese restaurants they serve just rice and noodles there's more to Chinese food than just plain rice and the noodles. The Chinese restaurant here you get fried rice with vegetables and noodles with the choice of the main topper you like. Something like beef and veggies, egg rolls, rice that's a meal that you don't pass up. Yummy, yummy, yummy for the belly, belly, belly. read more

I love their food. But tonight their lobby is closed and only the drive-through is open because it's hot yet the sun's gone down and the temperature is not that bad so I have to wait in line for an Uber pick up versus he came to the door and could've just given me the order. So now I have to wait in a long line totally ridiculous. read more

Was there for a fund raiser for our church. Food is pretty good & good price. Love that they allow the fund raiser for a Missions trip, giving a portion of the proceeds! read more

Always seems fresh. A good sign when u order and have to wait 10minutes as they sell out the good stuff really quick. Don't waste your money on the cream rangoons as they are just cream cheese. The teriyaki chicken is great. And the glazed walnut shrimps are epic. read more

Sign says open at 10:00AM. The drive through person at 10:02 said they don't serve food until 10:15. I wish they would just say they open at 10:15 instead of wasting peoples time. read more

Good food and fast but my problem is I cannot get the gift card reloaded on the account app or website. Plus how you gonna get your rewards off the card? You can't unless you put a credit card in there before you order online in the app. Still don't make sense to me. Stupid app and gift cards are not reloadable for people who have or do not use CREDIT CARDS. Tried to go on website and ask these general inquiries but so much information you have to enter that has nothing to do with your questions. Just stick with what you normally pay and screw the rewards system as it doesn't work the way it should for customers to sign up who are loyal to these so called businesses. read more

Shai was the nicest and kindest employee I have ever met. She had a smile the entire time and gave us a warm welcome. 10/10 would come back just to see her smile again. Her radiance really made my day, she was also very patient with us even though we are big backs and we ordered so much food. Thank you Shai for making our day the best day of our lives. read more

Me and my friend were at panda getting food. We ordered and I realized I forgot my wallet at home and I told my friend and the lady I'll be right back to go get my wallet. While I was gone my friend said the service was terrible and they put our food back saying we weren't gonna pay for the food. A little racist to be honest I understand we're black but I left to get my card and my friend was still there at the store waiting for me to get back. Also they had to remake our whole order and the food was burnt as well. it was terrible. read more

I should have looked here first, and seen that they had not resumed dine-in yet. Everywhere else has sit-down now (May 29), I went to Steak&Shake a couple of days ago. Had to eat my food in the parking lot. Pretty sad. read more

Food wasn't good nor have any taste asked them beef an broccoli no beef only broccoli an again wouldn't ever eat here again even if my life depended on it terrible food read more

I order the plate with double beef and broccoli and fried rice only thing the doubles was the broccoli and rice I had like 6 pieces of beef in there.... Definitely disappointing but the staff was very friendly! read more

Panda Express - a tray of rice, broccoli, and meat - Chinese Near Me - Springfield, Illinois

I am giving Panda Express two stars for the great customer service I received from their staff. This was my first visit to Panda Express and it will also be my last. I was completely disappointed with their food. The chowmein was flavorless. The green bean and mushroom chicken were edible at best. This Panda Express is small and offers limited entrée choices. I also found it to be very expensive for both the quality and quantity of mediocre food they serve. read more

The Panda Bowl offers a generous helping of food for a reasonable price. The food was hot and delicious and received quickly! However, when the drive-thru attendant asked if I wanted to donate to a charity, I politely declined, not today. And as I was getting my money she said, "You could donate your change. Just make it even, and donate the change. Would you like to?" I said sure and had no problem donating to a charity, but what I didn't like is she basically left me with no choice anyways. I don't like to be pressured into giving more money and can imagine it would make other people uncomfortable too. read more

Waited in the drive through for 15 minutes with 6 cars ahead of me and the line did not move at all! Not sure what the employees were doing since the line did not move at all. While I was there 4 cars left without ordering and so did I. I will never go there again. It seems like they don't care about there customers so they don't deserve to have customers. read more

Found two hairs in my food on the first bite! Funny you have another bad review for hair in the food ! Disgusting invest in some hair nets. When a customer finds a hair you shouldn't offer them more food to fix it ! I'll pass on your hairy noodles! read more

Panda Express - Ok thanks but no thanks on the hairy noodles! Funny not the first review for hair in the food. Here's a tip invest in some hair nets! - Chinese Near Me - Springfield, Illinois

My order was wrong two times in a row, although they did fix it. I caught the second time before I left the parking lot. Most recently I came in to get Togo food and my 5 year old sat in a chair that was unmarked. The young woman behind the counter started screaming that it was for employees only. She was so rude and disrespectful that my 5 year old wanted to leave. I drove across town to the other Panda Express. Food has been okay when they got it right but they have forever lost my business because of their attitude read more

Panda is one of my fave places to grab a quick lunch. Always good and consistent. Clean restaurant and I usually recommend it, instead or other fast food places. read more

As a manager at a near by fast food place, I know how to be polite and patient when it comes to ordering food. Both of my experiences here were very mediocre. None the less, my food always tasted fine. On my first visit, the person taking my order didn't greet me, I was the one to say "Hello". I told her I'd like two entrees to go and instead of proceeding to make my food, she kind of just stared at me for an awkward amount of time. Then when I wanted noodles she said there was a wait, but couldn't tell me how long it would be til they'd be done. The next time I came, they were out of something my fiance ordered, so we stood aside for a couple of minutes. Then when they had more of that food, they helped other people who were behind us in line that were also waiting on the food they were out of. Not cool dude! read more

I am not fond of the little girl drawers on my husband's cup and box. It's not appropriate. And she does it everytime he there.

We were greeted when we walked in and all the employees were so nice. The person ringing us up was very helpful in asking if we needed drinks or soy sauce:) Our food was delicious! Kung Pao Chicken is delicious! read more

I visited this restaurant the first time yesterday. Everything about it was awful. It was definitely more expensive than I thought. My daughter and I both got the honey cashew shrimp. It wasn't until we got to the register that they told us there was an upcharge for that specific dish. The portions were small for the price that I paid. The menu doesn't list prices for each entree, it just lists the price that each entree "starts at". I wasn't asked which side that I wanted and was automatically given white rice. The air conditioning wasn't working and the place was full of flies. I definitely will not be returning. read more

Panda express is my favorite chinese place ever!!!! Its soooo delicious and great!! 1000000000/10 recommend!!

The people who work here couldn't tell you which way is up. the food is absolutely disgusting. I have a panda express near me that I usually go to and love, but this panda express is so bad it makes me want to not even go to the other!!! If you go here you'll be waiting in the drive-through for ages because they must not understand that they have to actually take people's order when they're in the drive-through!!! And make sure you don't order any form of rice because it's hard as a rock. They probably just save the rice from several days before because that's exactly what it taste like. read more

Food is always fresh and the server always asks me if I would like to taste something new. I am able to get Entree options separately from sides which is good for me because I cannot eat grains. Veggies and meat are readily available. The chef at the Springfield Mall location cooked me fresh beef and broccoli after 2PM for me to have a great experience. He offered to be sure I was satisfied. I usually purchase a medium entree box for lunch or small box for a snack. Thank you for offering those. read more

It was so nice seeing Yuliya back from her maternity leave. She is so friendly and always smiling. She is such a joy. She makes you feel so welcome! And she was working so hard, having to answer the drive thru while waiting on the front line too as she was the only one available (someone called in sick I think). But she still managed to keep a smile on her face even though things were stressful. read more

Great food and large portion for the price. Am a fan of the shrimp with walnuts, and the hand sliced teriyaki chicken. Not so much a fan of the cream cheese wonton as they always seem like they've hung out too long under the lights -- super overdone -- but hey. It's fast food Chinese and they do a great job. read more

Food was ok, till i found a hair iny cream cheese wanton. God dang cant any body stay clean. Im not coming back.

I frequent this store several times a week at different hours and am always treated great by the staff! The food is always fresh and delicious! Kung Pao Chicken with noodles is my favorite! I want to say also that about a month ago I was there at the drive thru late in the evening as were a number of people which caused a short wait. When I got to the window, the manager insisted I take a free drink because of the "long wait" which I didn't think was that long. I was very impressed by this gesture and will continue to frequent this store. Thanks! read more

The other day, my friends and I went through the drive through. It was a girls day and we were having a great time. The lady in the drive through was very rude to us. We tried to make three orders, which we have done before, and she refused to do it. When we came back around for the last order, she became even more rude. My friends and I did not appreciate the poor customer service. One of the orders was also wrong. Breaks my heart because Panda Express is a place my friends and I like to frequent, but that may change now. read more

Good food, and a good place to stop by for a quick out of the house meal. The atmosphere is not very captivating but the design of the restaurant is intuitive. read more

This was a great experience. The employees were so kind and helpful and made us feel very welcome and valued. The food was great and delivered practically instantly. read more

The server is looking at me; does she want to know what I would like? Ah, no, she is helping someone at the drive through. Wait, here comes another server. She's not making eye contact with me. Oh, she is helping someone at the drive through, too. Does everyone have a headset on? The first server is back. "May I help you?" Are you talking to me or to your next customer at the drive through? Me? Great. I'll have a bowl with fried rice and... Wait, did you just greet another drive through customer? I'm sorry I came inside to eat. read more

Slow drive thru, rude servers, fast food, hot, soy sauce sucks. Sometimes forgets my fork! Good orange chicken. Get your stuff together your a huge chain. read more

My wife and I both tried what I believe are newer selections, Shanghai Angus Steak and Wok Seared Steak & Shrimp, and found both of them to be delightful. My wife was especially impressed with the Shanghai Angus Steak. I would also like to make particular note of our server, Oriana, who was very helpful, friendly and courteous. As we were dining, I noticed she was always busy either preparing orders, at the register or cleaning tables. read more

This location has poor management. Everytime I have gone here past 8pm, they are preparing to shut down and act as though you are the largest inconvenience. I was there at 8:30 one night and they had all the lights off outside even though they didn't close until 9:30. They also did not have many of the menu items available and said if I wanted something else I would have to pull around into the parking lot and wait for them to cook it because they were "so close to closing time". Another time, they canceled my online order and lied about their closing time, stating they close at 8pm. According to the website, they do not close any day at 8pm. Only after I drove across town and got to the drive thru window did they tell me my online order was canceled. I checked my email and they canceled it 2 minutes before I showed up at their location, which was 22 minutes after I ordered it. I enjoy Panda Express, but this location seems to give me too many problems. Plenty of other great restaurants in the area to spend my money at! read more

Food was great! I eat there all the time with my family and get orange chicken. Stop in if you haven't, you don't know what you are missing.

Ordered in the drive through. Worker obviously had trouble with the computer and had another worker helping her with it when I got to the window. She didn't take off the coupon I told her I had and the other worker said they would have to delete the order and redo it to take the coupon off. Didn't seem willing to do that, so I didn't push for it?! I don't think there should've been a question as to whether to do it and I shouldn't be the one to decide when it was clearly the right thing to do. When I got home one of my items wasn't in the bag. I called and talked to a manager and drove back to the restaurant to get the item. It appeared the item wasn't on the receipt!? It was on the screen when i was asked to verify my order in the drive through. I had to stand in line and buy the item?! This isn't the first, second, or third incident at this restaurant. Needless to say, I won't be back and said this to the worker I spoke with inside the restaurant. He didn't seem concerned. I'm wondering if this is a common occurrence?! Check and re-check your order if you go through the drive through. read more

The wait persons were very friendly and helpful. Pleasant at every stop along the way. We didn't know what we wanted to eat but the persons helped us figure it out to our satisfaction. Good Group of young people working that day. read more

I just came from Panda Express and will not return. The previous day I went through their drive thru for lunch and when I returned to work they had forgotten part of my order. I called and the woman I spoke to was extremely nice apologized, took my name and said she will let the staff know so the next time I come in they will give me the part of my order they forgot. Well...apparently that does not happen. I went to the drive thru and placed a large order and explained I called the previous day, gave them my name and asked if they could give me the rest of my order from the previous day. I was told they didn't recall anyone calling nor did they have my name. The woman said she was the only woman at the store at the time of my call and she didn't talk to me. I even pulled out my phone and redialed their number and she answered the call. She basically told me I was lying. I'm not saying the food is bad...just saying if they get your order wrong good luck getting it resolved. read more