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    Chick-fil-A

    3.0 (70 reviews)
    Open 6:30 am - 10:00 pm
    Updated 3 months ago

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    CHICK-FIL-A ATMOSPHERE

    What's the vibe?
    Moderate noise
    Dogs allowed
    Good for groups
    Good for kids

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    My food without a milkshake. Put did give four sauves.

    Chicken good. Still haven't got my milkshake. People are nice. Place is pretty clean.

    This location CONSISTENTLY messes up orders, only halfway fills fries, gives the wrong size drinks, and has super rude workers. Definitely going downhill, it used to be a lot better. So disappointing. EDIT: Went back and this time got hair in my cheese sauce!! I have long blonde hair. Didn't see it until I had already eaten out of it too. SO GROSS.

    Chick-fil-A Chicken Sandwich
    Chace J.

    Never had a bad experience at Chick-Fil-A my whole life but today was most definitely different. -Frys were ICE COLD -Sandwich looked as if the staff played kickball with it before handing it to me. -When they replaced my fries they were STILL COLD. I literally got home threw my food away, and had to order a pizza.

    Edwin V.

    This Chick-fil-a greatly exemplified how every Chick-fil-a should be like. Let me get this out of the way, the food is amazing, no duh it's Chick-fil-a. They got my food to me at a reasonable time in the kind of rush this particular location had. They also had no mess ups not only for me, but for my group's orders too. In some of my previous reviews, it is said that we were at a youth convention. It was lunch time and many of those people who were at that convention were also at Chick-fil-a. It was a line literally out to the door because everyone just wants some delicious chicken. I know this is the kind of reputation that the company as a whole shoots for: amazing and quality service, respect, and etiquette for all customers. One of the women on the register kindly yet loudly asked "I may help the next customer". I normally start my order by saying "hi" she didn't immediately asked what can I get for you, but asked "hello, how are you" with a smile and a great attitude. I replied saying good. She took my order and told her it was for here, and she politely told me how they were so busy they ran out of trays so they're giving to go bags. I was totally cool with it, but I was impressed by they way she communicated that with me. I gotta say, it was extremely busy and it was crazy, but she wanted to make sure that myself and every customer she encounters comes and leaves with the feeling that they were welcomed! That's true customer service that is genuine, and this place gives it 5 stars because they well executed the service aspect in a tough environment. This Chick-fil-a is the raddest!

    Jim C.

    Exactly what we expected and then some! Real flowers on every table! We just love this company! Staff was polite, friendly and helpful. We noticed that this is the 2000th Chik-Fil-A, Sweet! We all tried a shake this time and WOW! Everyone in group liked their meals!

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    2 months ago

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    12 days ago

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    9 months ago

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    1 year ago

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    11 months ago

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    1 year ago

    This bs that no one tryd to contact or make my order right let alone refund my $10 gift card

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    2 years ago

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    2 years ago

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    2 years ago

    Thank you! Nice lunch today. Sandwiches and fries. Took some cookies home too. Barb is always so nice and helpful! #chickfilarocks

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    2 years ago

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    2 years ago

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    5 years ago

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    8 years ago

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    4 years ago

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    8 years ago

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    3 years ago

    Hands down the worst/slowest drive thru line of any chick fil a I've been to. I think it's getting worse

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    6 years ago

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    5 years ago

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    3 years ago

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    3 years ago

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    4 years ago

    One of our go tos. Can't beat chick til a for a chicken sandwich. Most efficient drive through

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    3 years ago

    Terrible service. Got the whole order wrong after explaining my order to the kid for 10 minutes in the drive thru line. Horrible

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    6 years ago

    Pretty good. Long line and portions are a little small. But I recommend getting the honey mustard with everything.

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    5 years ago

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    6 years ago

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    7 years ago

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    4 years ago

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    5 years ago

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    9 years ago

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    5 years ago

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    7 years ago

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    9 years ago

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    6 years ago

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    10 years ago

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    4 years ago

    A great place to eat. The best chicken and waffle fries in Springfield,IL. Fast, friendly, accurate service. Highly recommend!

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    Page 1 of 2

    Ask the Community - Chick-fil-A

    Review Highlights - Chick-fil-A

    The spicy chicken sandwich is my favorite and the lemonade is awesome.

    Mentioned in 2 reviews

    Read more highlights

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