Very cute decor inside, but a bit before the time Portillo's was established in Chicago. The employees here range from young and frightened to more mature and used to engaging with customers. Just something I observed. Since the creator, Dick Portillo is a north sider, they favor giardiniera on the beef rather than sweet green peppers like old school southsiders in Chicago do. Plus my request for a little red sauce on top, which really puzzled the cashier, so I had to explain it's like marinara, was a no go. They don't have any. I had to do a count down with the guy making the sandwich to get a proper submerge for the dip so it would be wet. BTW, you have no idea how that red sauce will make a beef sandwich sing! The Chicago dog was well prepared, but the bottom of the bun opened up about 3/4 of the way thru eating it, so had to really work at not losing the rest of the dog and the toppings all over the plate. A bit of a battle ensued. While everything was okay, the beef especially didn't have nearly the amount of flavor you'd get at a mom n pop joint in Chicago, which are everywhere. I guess when you can't get the Real thing, beggers can't be choosers. read more

Portillo's - Chicago dog. - Hot Dogs Near Me - Springfield, Illinois

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This place is amazing. I love coming back with my family every time we visit Orlando. Their burgers and fries are good and the music is great. Despite the lines, food comes pretty quick. I love the chocolate cake milkshake. It is a must have and it is delicious. Easily the best item here. read more

Portillo's - Best milkshake ever - Hot Dogs Near Me - Springfield, Illinois

It is a very clean place.I love the Italian beef and the shakes the fries are above average

I like eating at the establishment but I have drive to far to eat there. Every time I trust them to get my order correct! This is the last time I eat the it's not worth the aggravation and disappointment when you arrive home and they got your order WRONG! Pretty simple I ordered a sausage, it says it on the receipt and you give a big beef REALLY! I'm done! read more

It's Portillos, end of review. Seriously for those of you that have never been here, get the BEEF SANDWICH & CHICAGO HOTDOG. Need sandwich dipped (it will not fall apart) & hot peppers or sweet peppers, we love the jumbo Chgo hotdog with everything & the cheese fries. You can't go wrong with anything here however first timers, please get the beef, it's real Chgo! read more

Portillo's - Beef Sandwich dipped hot peppers on the side! - Hot Dogs Near Me - Springfield, Illinois

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I haven't had Portillo's before but saw it had good reviews so I had to stop by on my drive down from Chicago. It was a little chaotic waiting for my order. I placed an order through the kiosk and somehow waited a little over half an hour for my food as I watched my order number disappear from the screen. I got the hot dog, fries, burger, and chocolate cake. The food was decent for fast food but not sure if it was worth the wait. I did read reviews of how long some people have waited for their orders but didn't expect it to be that long. The interior had a nice diner vibe to it and there's plenty of seating. read more

Portillo's - Hot Dogs Near Me - Springfield, Illinois

I'd like to do this review in the style of Fleetwood Mac's song, "Little Lies". Don't let those stripes fool you, it is not a good representation of the brand. Basically, they are telling lies and they aren't sweet little lies (cue back-up singer, " tell me lies"). Portillo's in Springfield you can't disguise, no you can't disguise that your food was in the freezer too long. I ordered your kid's meal of a 4-piece chicken strips, fries, and an apple juice. I was promised non-stale fries and a kid's prize (cue back-up singer, "kid's prize"). There you go again, and I can't close my, close my, close my eyes. Where's was my prize (cue back-up singer, "my prize")? Tell me lies, tell me sweet little lies because there was no prize...it was paper hat. The worst and we are breaking up too. P.S. why is your honey mustard an icky color? read more

Portillo's - Honey mustard - Hot Dogs Near Me - Springfield, Illinois

I received a cold broiled chicken sandwich with solid black hard bun and there's always a ridiculous amount of mayo.

I went through the drive thru today and there was one car in front of me. I sat at the speaker for a few minutes and then the girl outside told me to pull up. I sat behind one car and waited ~8 minutes for her to take the order. I paid and then received the coke right away. After that I waited ~18 minutes, there was no one at the window. Finally, a girl came to the window and asked if I had the grilled cheese sandwiches, I told her no, I had the big burger bucket. Finally, after another 5 minutes and 8 cars behind me I received my order. I'LL NEVER GO THERE AGAIN!! The fries were hot and the burger ice cold!! The WORST DRIVE Thru I've ever seen, do they even have a Manager? read more

Fast friendly service. I liked all the options on the menu! Easy ordering at the kiosks!

This is my favorite restaurant when I come to Orlando as soon as I get off the highway I come straight to Port. My goodness the beef sandwich is so good. I've never had anything like it. It is truly the best sandwich I've had. And I'm from Miami where they have a Cuban sandwich that kills. The only little thing I wish they would do is make the fries bigger. But why mess with perfection? Their onion rings are incredible and their burger is very good but they're hotdog. Oh my goodness their hotdog are incredible. They probably have the best hotdog that I've ever had. I would put it out there with Nathan's. Love the fact that they have their hotdog with plenty of toppings and different types of hotdog the chili dog is to die for. Also, they make their own chocolate cake, which is incredible. I mean one slice is not enough to get two or you'll end up fighting for it what can I say is the most delicious thing ever out there love this place I love the inside the core their system. The way they got it down the orders you order on an iPad. That's the size of yourself. I love that the core the 1950 style just a great place of family for food. It is truly delicious. read more

I will say the restaurant is very big and loud. As soon as you walk in, there's typically two lines and you just pick which line to go in. This app was very friendly and took our order promptly. Then they yell it into the microphone and that's how your order is made. They have a grab and go section for cakes you can get a large one or even a slice. We had the Chicago style hotdog, which is great and a cheeseburger as well. Both were very delicious. I don't feel like the hotdog was very big and I really don't feel like there was anything that special about it. My Husband very much enjoyed the cheeseburger. read more

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I ordered a breakfast sandwich. Don't bother. It was without much taste. Will be back to try something else, maybe a hot dog. But my mind goes back to Coney Island in NYC and Nathan's Hot dogs. The Chicago dog doesn't compare. But I'm looking for something that will wow me. Their service seems chaotic and forced. Grumpy employees. read more

The food is always good at portillos. I used door dash this time as I was on a business trip for work and in a hotel. Food got to me fast and hot and I recommend the chocolate cake shake it was very good. I wish we had a Portillos where I live. read more

I was driving up Highway 55 and doing some shopping at the many great antique stores and needed some lunch. Portillo's definitely came to mind! I haven't had it in a while and I did drive through this establishment a couple years ago and had good service and a decent lunch. This time I went into the restaurant. I ordered the number one, which is the roast beef sandwich with fries and a drink and of course I had it dipped. The food was outstanding, and the service was also top-notch. I wish there was a Portillos closer to my home in Fairview Heights, Illinois, but for the time being this will do. read more

We wanted in because it was kind of late and we wanted something fast. We were pleasantly surprised. The sandwiches were yummy, good size, and the French fries salty which is what you want. Pleasantly surprised! Four stars for the food. read more

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Springfield location of the iconic Chicago staple, which we had to try as we passed through. Nice restaurant with vintage signs and accents, reminiscent of a 50's diner. Awesome menu with some new items including bowls, which are essentially bowls of meat, perfect for keto!! Italian Roast Beef with sweet peppers was spot on, Portillo's style, which is drenched in au jus. Chicago dogs were perfect..and we tried the salted Carmel shake...soooo good. For 7 of us the bill ran just at C note, but we ate like kings. A roast beef with peppers runs about $9 (peppers are an essential add), so add in a drink and fries/rings and this is a much better value than your typical fast food. They do offer burgers, which we have never had, plus Italian sausage, and a variety of salads too. We love Portillo's and we're definitely glad this extension of the franchise did not disappoint!! If there is an issue..it's identifying food within orders. We had 4 different beef sandwiches and had to open each and pass them around to get the correct one...maybe an identifying sticker would be nice?? Also, from the reviews they may have drive through issues...we are inside, so we can't comment on that, but insides was great! read more

Portillo's - Italian beef, sweet peppers, Portillo's style (drenched in au jus) - Hot Dogs Near Me - Springfield, Illinois

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Look for great dogs and Italian beef sandwiches?? This is the place to go! They are doing a great job here in bringing the Chicago classics! read more

Portillo's - Exterior - Hot Dogs Near Me - Springfield, Illinois

It was great! The Italian beef was delicious! Wish they had a location in Miami! Please come to Miami!!!!

This is the best fast food in town. This is a solid location. Food and service are very good. Everything on their menu is very good. Their salads are super good. read more

Yummy food, very clean establishment. Good service. Nice variety on the menu and they also have beer!

worst Portillo's in the Midwest. Unfriendly, poorly prepared, squished hot dogs(and broken buns... no poppy seed buns either), untidy dining room, etc. is this a franchise thing? I thought Portillo's was all corporate no franchise. Why the wildly different experience here vs Peoria, Quad Cities, Chicagoland, and more? read more

Our entire road trip was planned around a stop at Portillo's. I've heard good things from so many people. I decided I had to check it out for myself. They have the roadside diner theme down to an art. The place is full of Route 66 memorabilia. There are booths and tables for almost any size party. In true fast food style, they offer counter service. You order at the counter, choose your seat, and they call your number. There are options for just about everyone. Burgers, Italian beef, chicken, fish, salads, hot dogs, and polish sausage. We went with the beef dip sandwich with extra gravy. The beef was a little on the dry side for my taste. The burgers were juicy and flavorful. The crinkle cut fries were perfectly crisp and tender. The best part hands down were the milkshakes. We went with traditional chocolate and strawberry. We had to try the strawberry lemon cake. This shake is as delicious as it sounds. If your travels take you out this way, definitely give them a try! read more

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Food was ok, but what kind of fast food place doesn't take cash? And the guy was rather matter of fact about it. And then, no receipt. The service at the pickup window was better. read more

I used the drive up window a few months ago. After only being the 3rd car in line, my order took 25 minutes. So the manger gave us 2 gift cards for our inconvenience. We did not complain or request anything for our wait, but we were very grateful for the gift cards. So today we decided to go back and redeem our gift cards. After 10 minutes at the register because the employee was not sure how to use the cards. So then we moved to the pickup counter and waited. We arrived at around 11am and no one was in line and the place was not busy. Plenty of staff in the back. After 8 minutes my oder was on the counter and now I asked for the rest of my order which was our desert. None of the staff could find the strawberry shortcake up front. So they asked the lead person for help. She said there are some in back and instructed a member to retrieve them. Another 8 minutes goes by. Finally I have my dessert and I left with my now cold food. A total of 26 minutes to get our small order that was gifted because we waited to long last time. We ate our food and then ate our desert which might have had 2 or 3 strawberries in it. We have been here many times since they opened and have noticed that the service, and quality of food has gone to an all time low. One time our hotdogs were so tuff that we returned it and they gave us new. We have now decided to take that location in Springfield off of our list. My personal opinion for fast food chains in Springfield is not good. And this all comes back to managers excepting the bad work habits of the people they are supposed to lead. There are a few places that are run by good managers but they are very few. So now they all make now between $15 and $18 an hour and the staff are mostly worthless.. read more

Food was pretty good, came out hot. Although we had to wait for it for 40 minutes because they never called our number, ended up having to ask. I got a burger, cooked perfectly, not the best fast food burger. My wife got the Italian beef, no flavor, just hot. We got 2 slices of chocolate cake, so good. Very cold inside, we ended up moving outside. Probably will be back. read more

I was in Springfield and needed a quick meal. Portillo's was exactly what I needed and did not disappoint. I had the Italian beef sandwich and it was delicious! read more

Portillo's - Welcome - Hot Dogs Near Me - Springfield, Illinois

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I noticed that all the negative reviews has to do with the drive-thru part(?) I haven't been to the drive-thru, but I came to this location, twice, on our way to Chicago-- food and experience were okay (dining in)! We usually go on Sundays around lunch time and there never was a line and the wait for our food was brief. Love their roast beef. Hotdogs and other items were okay! I just couldn't give them the last 2 stars because the fish sandwich, my mom ordered, was undercooked and cold. I feel that's a significant "no no". Other than that, it's alright-- just avoid drive-thru's! Convenient parking! read more

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I was excited to see a Portillo's in Springfield while we visited since I've never been to one. I got the polish with caramelized onions and it was delicious! I couldn't pass up on the spice cake either. The place was spotless with tons of interesting decor. The staff was on point and very kind. Highly recommend! read more

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Piss poor looking food, elementary cafeteria food looks more appealing than this sad mess. Hotdogs look like they been swimming in boiled water since yesterday. I thought I was gonna try something new this meal made me sad.... Throw the whole restaurant away Culver's is soo much better read more

I know they're a chain and chains aren't supposed to be good..but Portillo's is always fantastic! I'm a huge fan of Chicago style hot dogs and they've deliver on your expectations! Their Italian Beef is also fantastic, not to forget the fries, especially when you've got some cheese to dip them in! I've eaten at a few different locations over the years in Illinois, Indiana, and Michigan, and they've all been great. The ambiance is fun and the staff are great. This is always a great place to stop for a quick bite to eat! read more

I heard that Potillo's i President Barak place to go when in Springfield. I decided to try it. I liked the ambiance. The decor was nice. It has a nice vibe. The service was good. They took my order. They didn't make me feel rushed. They were courteous. The only thing I asked for a cup of cheese since I had an hour and a have drive home. When I got home I found that the cheese was on the sandwich. I wish I wasn't in a hurry and that I could've eaten there. My sandwich didn't have any cheese on it since I planned on eating it while driving. I ended up waiting until I got home. The sandwich was just okay. But my son had the one with cheese. He loved it and asked me to bring him another next week when I go back to Springfield. He said that I have to get it with the cheese. My sandwich needed something. Maybe he was right. I need the cheese. I have plenty of more trips to Springfield planned I will try it again. Maybe I will change the review from 4 stars to 5 stars when I get cheese. read more

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The food that I did receive was delicious. I very much enjoyed it however, for the third time, my family has been charged for a regular beef yet never received the beef when the young lady handed me the food. I asked if everything was in there and she ignored me and literally turned her back and walked away . It's my own fault. I didn't open it up right there and look at it. I just couldn't fathom that this would happen a third time. read more

If you love Chicago Italian Beef, Sausage or Hot Dogs, this is a MUST stop fast dining experience! Believe newly opened, we diverted ~5 miles off I-55 (& 72) to this Springfield location for a mouth-watering Big Beef sandwich with Hot Peppers, Chicago Combo (Beef & Sausage) bowl, Portillo's Chili and Onion Rings. So YUMMY and tasty! Love the diner ambience, friendly service, fast dine-in order and/or pick-up. Plus a nice patio to enjoy the meal! A solid 4.5 rated fast food meal for me! Cost is ~$10pp for food and drink. If you go, highly recommend staying with their #1 Italian Beef or the Combo sandwich - that's their specialty, not Chicken. The soft hoagie roll soaks up the au jus juices and melts in your mouth with plenty of tender meat. And the Hot Giardiniera peppers will clear your sinuses, but so good with Beef, Sausage or Hot Dog. And don't miss adding a side of Fries or O-Rings, and a freshly made shake or malt. The Chili was good too, but opt for Beef sandwich first. You won't go hungry or be short of calories after this meal! Portillo's is a GO-TO for me anytime I'm in the Chicago area. Hope you ENJOY!!! read more

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Have been eating at Portillos nearly my whole life and finally visited the location in Springfield, IL and it was one of the worst Portillos experiences. Lots of attitude from the workers, sloppily made hot dogs and long wait times for ordering and pickup when it wasn't even crowded. Now I know why it wasn't crowded. read more

Do not order a fish sandwich here!!! The fish looks like a large square Oreo cookie, the actual fish being the cream part. I did not know you could slice fish that thin unless you were making sushi. Breading was the only thing you could taste. Fries were overcooked and saltless what is with restaurants and salt are they all trying to save us from high blood pressure. I think I have eaten here for the last time. Twenty dollars and the only decent food a chocolate cake how does your dietary squad justify that one. read more

Read other reviews about incorrect orders. Where there is smoke there is . On 3/19/2021 I odered to go for family 130 miles later after I arrived at thier house. They found that items were missing. I requested that parts of the sandwich be separated as I had a long drive to make with sandwiches dipped in gravy. My family was not happy and asked me to call to voice or concerns. I called at 5:36 pm on same day (3/19/2021) and spoke to a woman who said she was manager. She pulled my receipt and TOLD me that I didn't order the items and that they would be an additional charge. First of all she did not take my order at the register so how can she so confidently tell ME that's not what I ordered. The items and toppings come with sandwiches. I was charged for additional toppings and paid without second thought or concern for those so even if what she told me was true I would have paid for it. The bad thing is bought a sandwich earlier that day and was only charged extra for peppers so I knew what was extra and what was not. Incorrect orders can be accidental but rudeness is deliberate! read more

Portillo's - Hot Dogs Near Me - Springfield, Illinois

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Growing up outside of Chicago, I am a huge Portillo's fan. I am so excited that they're expanding their locations around the US so that maybe they'll eventually come further south to where I currently am. However, I was traveling for the holidays and stopped at this location. The first time I stopped here was over the summer, and the second time was near Thanksgiving. Over the summer, I went through the drive thru. It was expedient, and my extensive order was correct. For Thanksgiving, we took the family and ate inside. This took way longer (even though there were barely any other guests), and the order came out just meh. The other main issue that I have with this location is that the menu is so limited compared to up north, that I felt like I only had a third of the selection. Overall, it's a pretty solid experience, and they're trying to find their footing. However, I wish there was more there, both in the inside service as well as in the menu. read more

The food was really good. But the experience ruined it. It was really loud in in there and the girl the counter taking the order would not speak up to where you could hear her at all. I ordered a number 2 which has 2 hotdogs. After waiting 12 mins to get my food, it only had one hotdog in it. I took it up to the counter and the guy acted like I was trying to get one over on him. He proceeds to take my receipt around to several people and the whole back area looked confused. Finally another guy comes up and argues with me that I only ordered the one. Who argues with a client over one hot dog. I paid for the whole meal. The place is poorly run and does not have employees of capable common sense. Although the food was good. The bad employees and attitude ruined the experience. Will not be back. read more

If Dick Portillo still owned Portillo's he would be shutting down. Worst run Portillo's I have ever been to. Waited 30 minutes for a beef and when they found it they said it had been done for 15 minutes. Staff has terrible communication. Place wasn't clean either. read more