The food was really good. But the experience ruined it. [[HIGHLIGHT]]It was really loud in in there[[ENDHIGHLIGHT]] and the girl the counter taking the order would not speak up to where you could hear her at all. I ordered a number 2 which has 2 hotdogs. After waiting 12 mins to get my food, it only had one hotdog in it. I took it up to the counter and the guy acted like I was trying to get one over on him. He proceeds to take my receipt around to several people and the whole back area looked confused. Finally another guy comes up and argues with me that I only ordered the one. Who argues with a client over one hot dog. I paid for the whole meal. The place is poorly run and does not have employees of capable common sense. Although the food was good. The bad employees and attitude ruined the experience. Will not be back. read more

If Dick Portillo still owned Portillo's he would be shutting down. Worst run Portillo's I have ever been to. Waited 30 minutes for a beef and when they found it they said it had been done for 15 minutes. Staff has terrible communication. [[HIGHLIGHT]]Place wasn't clean either.[[ENDHIGHLIGHT]] read more

If you want an iced cold Chicago style hot dog, this is the place for you. But don't worry, the shake will be melted, so it evens out. The waiting system at lunch time is a mess and there's no rhyme or reason to who gets their food order first. Better options abound in Springfield. read more

The food here was fantastic, the portion sizes were American and the flame grilled taste of the burger really added to the meal. The service was quick, it's a place where you go up to the counter to order and they'll call your number to get your food. The decor in there really added to the 1950s diner feel and I loved it. Will definitely be returning. read more

Here's how obsessed I am with Portillo's: anytime we drive even 45 minutes north of St. Louis, I say "well we are basically already at Portillo's, so we might as well go the extra few miles!" Yes those extra few miles equal about another 40 minutes of drive time. But it is SO worth it. Although Hot Dogs is in the name, I have never gone to Portillo's for that reason. There is one sandwich and one sandwich only in my mind. The Italian Beef sandwich. The slow-roasted, thinly sliced meat is so tender and juicy. I need to order the largest available sandwich even though I am always uncomfortably full afterwards. And I had never had a sandwich dipped before Portillo's rolled into my life. I'll never look at a dry sandwich the same again. Dip your sandwich. Always. The gravy they use should be its own food category because its salty goodness keeps me coming back time and time again. The next thing I obsess over from Portillo's are the french fries. To the crinkle cut fry haters out there... I can't hear you over the crunch of Portillo's fries. They are salty. They are starchy. And more often than not they are gone in the blink of an eye. Crinkle cut fries are king and Portillo's does them the best. read more

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I'm a little chafed. This location has been open for quite some time. The entire community eagerly waited for Portillo's to open. And when it finally did- people flocked here by the masses. There was a HUGE line. A HUGE line that wrapped around the entire large building. But the employees rocked it! They got peoples orders in, standing outside with devices, and food was made quickly. This chain restaurant had and still has good feedback. Text book fact: Portillo's made its debut in the state of Michigan on Tuesday, March 16, 2021, with the grand opening of the fast casual's new restaurant in Sterling Heights, MI. They serve the iconic/famous Chicago dog, complete with 7 toppings including- yellow mustard, chopped white onions, bright green sweet pickle relish, a dill pickle spear, tomato slices or wedges, pickled sport peppers, dash of celery salt all on a poppy seed bun. Probably their best know is their Italian beef sandwiches. It's slow-roasted for 4 hours, thinly sliced, served on French bread. There are many ways to order their Italian beef sandwich. Not sure, here's your schooling--the standard sandwich is served by splashing a bit of the flavorful, secretly-spiced "gravy" on it. Some like their sandwich "dipped," which means they dip the whole sandwich in the so-called gravy. You can also order it "dry," with very little gravy. They call it gravy but I don't get that. It's Au jus in my books, the beef's natural juices that comes off of it while cooks. Don't be a wimp, get the oven-roasted sweet peppers or hot giardiniera peppers. It's makes everything money. Anyways..... I feel bad. This location opened back in March 2021. There was a Yelp page already made- years ago! Tons of reviews and hundreds of pictures. All those people who spent time writing their reviews and posting pictures. Now, some how-poof- all magically ALL gone! WTF Yelp!?! Kinda NOT cool! read more

Portillo's - Here. In case you need a pic to go with my truthful review. - Hot Dogs Near Me - Springfield, Illinois

I've never been to a Portillo's before, but had seen the long lines at the drive-thru, so I thought it must be worth a try. They have long lines like Chick-fil-A does except they have people come to your car, take your order, pay for it with a portable credit card machine, put a sticky note on your mirror with your order on it, and then as you creep up, someone else brings the food out to the cars in line so not everybody has to go to the drive-thru window. So you can pull out and go. The fries were hot, seasoned and crispy, and the hot Italian beef sandwich had a ton of meat and soft bread. The only issue was the fatty part on the meat when I got to the end of my sandwich. read more

Portillo's - Drive thru - Hot Dogs Near Me - Springfield, Illinois

Visiting Springfield, Illinois and stopped in for lunch ! Great sandwich! The fries could have been fried a couple more minutes and would have been perfect! Overall, great food and great atmosphere! read more

Portillo's - The Italian with hot peppers is on point! - Hot Dogs Near Me - Springfield, Illinois

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This has got to be the worst portillos I've ever been to in IL.. the wait was 20 minutes in a line I couldn't get out of because of how the drive thru is. I ordered the spicy chicken meal and I took one bite and threw it in the garbage. The meat on the sandwich had the weirdest texture.. I broke open the sandwich to see if it was undercooked and I don't quite think that was it.. it didn't seem like chicken. I'm never wasting my money here again. At least not this location. Food wasn't worth the wait read more

Stopped at my favorite place to stop! I had the Chicago style Hot Dog! The restaurant was clean and the staff was friendly! The atmosphere is wonderful. read more

Portillo's - Hot Dogs Near Me - Springfield, Illinois

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Going back home to Houston we decided to get our last Italian beef fix here and everything was great. The flavor was on point, lots of meat and tasty, dipped just right, lots of hot peppers, Yum Hot fries were also served without being skimpy. I don't see why people are complaining that the food was bland. We didn't think so. I can't comment on errors but the service was great, fast and friendly. Born and raised in Chicago area we know what Portillos should taste like and there were no complaints here. You can't Always believe what people post. Give it a try. We got our share to go. Can't wait for the next trip back for more portillos food. read more

Portillo's - Portillos to go, headed to Texas - Hot Dogs Near Me - Springfield, Illinois

I've been to a number of Portillo's over the years. This location has the same look, efficient service and food. Not far off I-55 it was quite busy at the drive through and inside. We placed our order quickly and got a table. The food was ready in a reasonable amount of time. The Chicago Dogs were generously topped and the Fries and Onion Rings were hot and crispy. My daughter enjoyed here Chocolate Cake Shake. The Route 66 decor along with the usual retro decor provided a fun visual while we waited and ate. read more

Today I stopped out at this location to get some lunch and the manager really should spend some time on the lines listening to the way his employees are talking...and then hold a training class. I was extremely put off by the way two specific employees were talking...more like openly swearing and trashing other customers. I travel for work and go to a lot of restaurants while on the road...so I have seen quite bit...and this was way beyond the pale. Specifically...While standing five feet from where the customers pick up their orders...One employee pointed out how another customer asked for something specific...and the other employee responded "my last name is I don't give f***"...with four other employees and me (a customer at the counter) standing right there. The first employee didn't feel the first comment was inappropriate so they kept things going by asking the follow up question "so what's your middle name?" to which the employee responds "my middle name is F*** you". Totally inappropriate...totally uncalled for. At this point another employee looked over sheepishly and realized a customer was standing there...they just brought me my food and left...probably too embarrassed to say anything. I've heard vulgarity before...I get it...people swear...but have a modicum of situational awareness and realize you are standing five feet from where the customers pick up their orders before you go on a vulgarity laden diatribe. If I could zero stars here I would...terrible. read more

Portillo's first timer here! I was in Springfield and I had to eat so why not try the legendary Portillo's, right? So I ordered the Jumbo Chicago style hot dog (no tomato) and an order of onion rings. The hot dog was good. It didn't quite have that snap but all of the components were great. There was a pickle spear, sport peppers, galactic green relish, yellow mustard, and celery salt. The poppy bun was fresh. The onion rings were dynamite considering this is a fast food situation. They were very crispy and tasted like there was panko in the breading. I tasted my lunch date's fries and unless you have some kind of fondness for soft under-cooked crinkle cuts the onion rings are the move here. Clean place. Used the facilities twice. I stopped back by on my way out of town and we got the chopped salads to go to eat later for dinner. The salad was fresh and excellent especially the House Dressing. I went on their website later to order some but they don't ship it. What's the deal with that? I'll be back. read more

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Imagine how thrilled I was to see a Portillo's while I was so far away from home. I had to stop. I was not disappointed at all. Having my favorite Chicken tenders and a large chocolate shake was a delight. Both perfectly made. From The cashier to the line cooks and expedite as well, all were so kind and nice. Beautiful store decor. Keep up the good work. read more

Portillo's - Chicken tenders - Hot Dogs Near Me - Springfield, Illinois

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Cafeteria style ordering. Place is large, lots of seating. Employees are extra friendly. Food was good,

Food was ok - just not the healthiest. We got the Chicago hot dog large edition that didn't seem that large, large fries, chopped salad, and 4p chicken tenders for the kid. The tenders has food crunch and I actually preferred it over the hot dog. Then I tried the chopped salad and it too was better than the hot dog - nice amount of dressing (not too much or little which is actually easier said then done). But you know what the best thing actually was? Desert! I ended up going back to get the house made chocolate cake and it was wonderful! The frosting was a bit too sweet for me but the cake itself was moist and got a nice bounce to it if you know what I mean - almost like it's gotta little sweet rice flour in there. Perhaps that's the secret ingredient. Anyway the place's got good vibes and the prices were in the range of a fast-casual joint. Lost another star because after we got home, we were all really thirsty so the food must have a lot of sodium or msg in it. read more

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I never give reviews, but today whenever I pulled into Portillo's for the very first time, I asked the person taking my order. If I could look at the menu for a second, he doesn't respond then I begin to tell him my order, and I told him a cheeseburger with nothing on it besides ketchup, and a Dr Pepper. He proceeds to tell me that we don't have Dr Pepper in a very angry tone and then, when I get up to the window, the manager ends up, handing my food with the most anger ever after I even smiled at him I proceeded to open up my food, and it drenched in mayonnaise. Literally no ketchup no cheese just mayonnaise. Service was terrible. Nobody was happy to be there. First and last time ever going to Portillo's lol. I visited at 1:14 pm Thursday march 7th. read more

Everything was delicious. We ordered from the road coming down from Wisconsin and it was ready at the exact time and was exactly what we ordered. Yay love this Portillos. We come through a few times a year and it's always delicious. read more

I don't like leaving negative reviews but I hope the management will see it and take measures to improve. We've only been here a few times and it seems to be getting worse, almost no one in the drive through line but it took quite a while to get our food and when I got my burger it was cold and overcooked (dry). The manager threw in 2 pieces of chocolate cake without asking if we wanted it to help make up for the long wait. I know the restaurant business is tough right now but I won't keep going back when the food is cold when it's served, definitely didn't meet health department standards for safe food temps.. read more

I'm a huge fan of Portillos I've eaten at pretty much all of the chicoagoland ones even the few that are under a different name north west subs I've been gracious enough to get to meet Dick. The beef sandwiches are alot more skimpy in Springfield they don't care about the customers like up north. Big beef doubled dipped motz and plenty of hot then you go and time to eat beef dry barely any beef on it and maybe 6 pieces of pepper. Sad you make a mice thick line all the way across the sandwich and they offer a little cup of aju dip the whole sandwich in the gravy please.Theres be so tomes that I felt like telling them I've been eating at this establishment before you were born or days that you worked here. Back then a big beef was a bid one I was never able to finish it now that's a different story I could eat two as that's about the right amount of beef for one beef. Why are you getting so stingy theses daysin Springfield I was up at the Bativa store and they still make them same a bid huge beef extra wet and plenty of hot garinara.Dick show Springfield how to build a true beef and not some lame one. read more

I placed an order from the website and my order was to be picked up at 9:59pm. I arrived at 10.00. After waiting for twelve minutes, I asked the person cleaning the floor if I could speak to the manager. The cleaner reluctantly walked behind the counter and spoke to someone in a black uniform. After waiting another minute, I walked over to the register and told the person in the black uniform for my money back. This guy had a major attitude right away. I asked for his name and he told me "Christian". I then asked for his last name and he said he already gave me his name. I again asked for his last name and he told me I had an attitude problem and I needed to leave. This is one of the most horrible experiences I've ever had to deal with in a restaurant. This so called 'manager' is the exact opposite of what professionalism is. Zero management skills and zero social skills. Zero star for Portillo's! read more

Great food. Easy to order onlune and pick up. Love there Italian beef and hot dogs. You also have to try their chocolate cake

The absolute slowest Portillos I've been to in my life. We sat inside waiting for a burger and fries for 35 minutes after getting our other food while most of the employees hang out and joke behind the counter one person seems to actually care read more

The Best Beef Sandwich in the World. Send in my order and was ready when I arrived Great Service Can't beat Portillo's. I from Chicago and live in FL so every time I come up to where you can get Portillo's I get it. Come down to FL so I don't have to go to the one's in Fl that says Chicago Beef Sandwich. And I'm disappointed. read more

Good Chicago dogs. Not much else that hits the spot here for me. Just another restaurant I pass on Hall Rd now.

Born and raised in Chicago, Portillo's was always my favorite quick service food place to visit growing up. Now that I live out of the Chicagoland area, I miss the double dipped Italian beefs and Chicago dogs I took for granted. But a few years ago, they opened a location in Springfield IL, which is an hour south of me, and it did not disappoint! I will admit I hesitated making the visit because it actually had such bad reviews on Yelp, with people saying service was bad, the food did not taste the same, etc. And if that was the case, I am GLAD they got their act together because this visit gave me LIFE! It was everything! I did go on a Friday evening at 5, so Portillo's has mostly been a big lunch place not dinner, so I don't know if that is the reason why I was greeted with a pretty empty dining room, but I was fine with that. They did do a pretty brisk walk in and take out business, so it definitely had some traffic flow. I ordered 2 Italian beefs double dipped with no peppers, a large fry and drink, a Chicago dog and a slice of their chocolate cake. I ate the hot dog and fries in the dining room with the intent of taking the beefs home and enjoying the cake at home as well. If you are a fan of the Chicago-style hot dogs, it doesn't get much better than Portillo's with their all beef hot dogs, green relish, onions, sport peppers, celery salt, mustard, dill pickle spear and fresh tomatoes, all on a poppy seed bun. It was perfect! Just like home in looks, taste and smell and I loved every bite of it with their signature crispy crinkle cut fries. I also tried their seasonal chocolate covered strawberry shake and if you are a fan of their chocolate cake shake and strawberries, this is for you! I will definitely be back! For a taste of home, the 1 hour drive to Springfield is well worth it! read more

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I just tried the Chicago dogs and the onion rings they are both decent. My family loves the beef sandwiches. They are much better if you dine in because they can get soggy pretty fast. We like to order from the catering menu and make them at home. It's super easy and cost effective when you have a group. They give you all the fixings. Oooh and try the chocolate cake it's amazing! read more

Stopped in the Springfield IL location. Girl on register taking our order really was clueless. I ordered 5 dipped big beefs with sweet and hot and asked her to wrap 3 of those to go....well I had to tell her 4 times before she got the order. Then at pick up...all 5 were bagged to go. :( Hassel unwrapping 2 to eat in store and separating from other 3. The food was good just need better employees taking the orders with listening skills read more

Good food cake shake is good very clean place, best beef sandwiches in michigan hands down

The roast beef, hot, extra gravy, dipped was absolutely fantastic. The salad the wife had was excellent fresh and crisp and the chicken was perfectly done. My fries were a little soggy and cool. The service was quick and freindly. The dining area was clean and comfortable. Will definately be stopping again. read more

Food is decent but not worth the long wait or the high prices. Ordered two beef & cheddar. One arrived with peppers and the other did not? Not much meat for $8 sandwich. Best part was the croissant. Cheeseburger was nothing special. Crinkle fries were nothing special. Simply not worth the wait, overhyped. read more

This is the SECOND and LAST TIME I will be eating at Portillo's in Springfield. Although this location has excellent customer service, the food here IS SUBPAR at best. All the Portillo's in the Chicago area serve DELICIOUS food but this location for whatever reason DOES NOT. Back in February I got two chili cheese dogs and they were NOT as good as the ones I am able to purchase in Bloomington, IL. Portillos is FAMOUS for their Italian beef so I ordered an Italian beef sandwich to go yesterday on my way home. It was BLAND tasting, the beef itself was chewy and tough. Although it was "edible" I DID NOT ENJOY IT what so ever. I grew up on Portillo's in the Chicago area and every Italian beef sandwich I ever had was SO FLAVORFUL, the beef was TENDER and DELICIOUS, it melted in your mouth and left you wanting for more. I was THRILLED when I heard that Portillo's was coming to Springfield. Now that it is here and open, I AM SO DISAPPOINTED with this location. It is just ONE BIG TRAIN WRECK. The management is definitely NOT reading any of the YELP reviews, therefore the problems are NOT being fixed. The people of this area will soon get tired of coming here and wasting their hard earned money on MEDIOCRE food that they end up CHOKING DOWN or THROWING AWAY. GET YOUR ACT TOGETHER PORTILLO'S and start serving us the DELICIOUS FOOD WE KNOW WE CAN GET IN THE CHICAGO AREA. read more

TERRIBLE EXPERIENCE! I have been to every single Portillo's. This one is, by far, the worst. I say at the drive thru window for 10 minutes waiting for my order. That is 10x longer than any other Portillo's drive thru. My fries were overcooked and my hot dog bun was squished with heavy fingerprints. I will never return to this location again. read more

Order taken (5/28) at drive-thru by employee standing outside. One of the sandwiches ordered came in a bowl without bread, or plastic utensils. Went inside and told employee who then called for a manager. Manager was very slow to walk over and respond, unprofessional. Offered to give me a piece of bread to make it into a sandwich or he can have it remade but then I have to bring back the meat bowl. I told him whatever is fastest. He then told me it's going to be $1.39 for the bread. I questioned why he is charging me for their mistake , especially since I do not know what I was originally charged since I was not given a receipt. He said we charge for everything. It was so stupid it was almost funny. Italian beef sandwich, onion rings and strawberry milkshake were tasty enough. Will not return to THIS location for sure due to poor management. read more

Not quite the same experience as being in Chicago, but still a great restaurant. Great food & variety.

Worst experience of my entire life eating out. My husband placed an order for pickup, when he went to pick up our food, they were very rude to him, pointing him to the pickup stand without greeting him or even looking at him, then they forgot my order, since I did not eat anything that day and it was already too late to get anything anywhere else, I called and asked them to get my order ready and told them I'll come back in a few minutes to get it. They didn't even apologize, just said they noticed it and were actually talking about how it was left out of the bag. When I got there, I had to wait 5 minutes before anyone even acknowledged me and even then, it was only after I asked him for assistance twice. I told him I was there to pick up a chicken sandwich they forgot from an online order, he left and just didn't return for over 20 minutes. In that time, 2 other guys passed by the window, I asked them to check on my sandwich or at least ask the first guy what was going on, they either ignored me or mumbled "I don't know" and continued with their business. After about 5 times of trying to get help from them, I got really annoyed and tried calling any worker for help, honking, nothing worked. By that time, I was already really exhausted, hungry and extremely angry, I was already there for 30 minutes and no one seemed to care. When the first guy finally showed his face (without my food and without any information on when it would be ready) I just told him to refund me. He disappeared again. Few minutes later I asked the second guy what was going on and he decided to mock me, telling me "why would we refund you, we already gave you your sandwich" and laughed in my face! Thankfully few seconds after that the first guy came back and handed me the refund because honestly that level of nastiness is beyond me and I don't know what I would do. I just couldn't wait to get out of there. Regarding the food- I didn't have any but my husband did say it was very overpriced for something that is pretty mediocre. They also messed up his order and forgot his side read more

The prices are horrible, they show you pictures of hot dogs with fries and cokes, but that's not what you get for $12.00 you get 2 hot dogs. Portillo's was known for their perfect service, not this one took 10 min,To get 2 hot dogs and a beef sandwich,just bad. No clean tables, what ashame , nothing like it use to be,I guess nothing is. read more

The pic speaks for itself. Tasted the way it looks. Dick would be ashamed read more

Portillo's - Beef and cheddar mess - Hot Dogs Near Me - Springfield, Illinois

Good food attentive polite staff , family friendly and a good value. Definitely would recommend this location.