Panda Express in Sonoma can easily be overlooked. The staff is very welcoming, John helped us with our order, told us of some of the new items and was super friendly. We're lucky to have wonderful people like him in our community. The restaurant is clean and organized, the restrooms were also clean. The food was well stocked and was exactly what you would expect Panda Express to be. Definitely stop by and check it out! read more

Panda Express - Outside of restaurant. - Chinese Near Me - Sonoma, California

Positives - Staff is friendly The orange chicken of course Negatives - Prices go up , portions go down . Can't get an egg roll with the plate anymore, must order separate now and pay more because panda is being greedy . Online orders take priority over in person customers which can lead to long waits . Panda used to be all about huge portions for a cheap price but now it just feels kinda disappointing. read more

Still disgusting and still a lowly one star. Tried it recently out of curiosity. The kung pao chicken looked ok, but on closer scrutiny wasn't very tasty. Part of the problem with this dish is the very low grade meat they use. It's chewy and looks like all dark meat cat food parts. The noodles oily and this should be the easy part. The honey shrimp was a overbattered deep dried thing with a sickening sweet flavor. If you go in after 8 pm you are going to get the remnants of what's left, not fresh food. Big bummer that this place falls so short. They really dishonor this town by being here. I have had better Panda experiences, which isn't saying a lot. read more

Hard rice, overcooked old beef and broccoli. They dont bother giving soy sauce or asking if you want it.

Not very express. Half the items on the menu weren't available and had to be cooked to order. Took 15 mins after I paid

there was no fortune in my fortune cookie :( also chicken seems not cooked? kinda weird. ALSO. no spicy mustard? who doesn't have spicy mustard. read more

This location was very convenient on our recent visit to Sonoma. We were there around 5:30 on a Wednesday. The restaurant was pretty empty with only one table with customers. The food choices were a little limited as it seemed that many of the choices were empty. We ordered our usual...kung pao chicken, orange chicken, fire cracker chicken with half noodles and half white rice. All the entrees were good and fresh the rice was the "last amount " as we heard our server call out "white rice" and the noodles were just as panda makes them. Overall an ok meal "on the cheap and quick" with a good quality. We would definitely visit again under the same circumstances. read more

my daughter and I went in and ordered food to take home. We chose 3 main entrees. unfortunately all of it was not fresh, like left over from lunch. we went in at 4pm. as we always eat early. am very disappointed and probably will not go again. I used to get from Panda Express in Yuma AZ and it was always amazing. read more

I was genuinely happy when I heard we were getting a Panda Express here in Sonoma. My overall experience with this chain has been a positive one. The handful of times I have been to this location haven't been.... The first time, the portions weren't what I was expecting. No biggie. New location, new employees, i figured they were just finding their legs. The second time, the portions were better but I ordered Teriyaki chicken... They forgot to put the teriyaki in the bag...so i had grilled chicken instead. The third time, they were out of almost everything, and I waited for over a half hour for them to have something I could eat (shellfish allergies). And the chow mein was just a few scoops of dried noodles that was left in the pot... I'm not sure why I wanted to try a fourth time but i did.. Again, lousy portions and no teriyaki.. I won't be going in there again. read more

Panda Express - Inconsistent portions - Chinese Near Me - Sonoma, California

Rudy are right next to Lucky and I made an opportunistic stop to pick up some food since I have not been to a PE in a while. Something about their chow mein and cream cheese rangoon...I just never tire of it. They were open and I was able to go in and order which was surprising given the SIP. read more

Panda Express - the dining area of the restaurant - Chinese Near Me - Sonoma, California

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They never have anything ready. Staff is slow and they put more veggies in their chow main and rice then chow main and rice. I've been waiting for 30 min to get something Their portion side are so small compared to out of town pandas. Amy's Chinese is the best in Sonoma read more

The food was cold young lady was fine but the old lady Hispanic panda jacket super rude and disrespectful super disappointed I will never come back . read more

I love to cook but after putting up Christmas decorations all day I wanted Chinese and I ordered from Panda Express on Door Dash- Kung Papa Chicken and Beef Broccoli. I was not expecting anything great ; just close to ok. Well, to my surprise it was one of the best meals of stir fry favorites that I enjoyed in years. Well seasoned, not over cooked just the right amount of chiles in the Kung Pao and the broccoli was Al dente and beef was cut small and seared well. A delicious meal. I will try again to see if this wasn't a fluke. I also appreciate the entrees can be ordered small, medium or large to suit your appetite. Thank you ! read more

This brand new Panda Express just opened in Sonoma on the Westside of town, and is offering the usual menu that patrons can find at any of the existing Panda Express locations. My household and I decided to try it and take advantage of the coupons we received in the mail. We had the broccoli beef, chicken chow mein, fried rice and Kung Pao dish. All of the entrees we ordered we enjoyed. The only thing we were disappointed in were the pot stickers and the spring rolls. They were less than average. Still we are happy to have some Asian style food in a town that has very little to offer with regards to various ethnic foods. This place is brand new and it no doubt will take some time for it to get settled. We will go back again as it is a good spot to grab some delicious and perhaps more nutritious "fast food" once in a while, that's much better than McDonald's and we found more economical too. It's a real meal deal here. read more

Panda Express - The new Panda Express in Somoma has all the things one expects from Panda Express - Chinese Near Me - Sonoma, California

Don't bother ordering online as it won't be right and when you call they don't give a crap. They give you the " there's nothing I can do my manager comes back tomorrow". So helpful. They use DoorDash as delivery and charge ridiculous amounts as well. Better places to order food from that actually appreciate your business. read more

Panda Express - Missing 1/3 of food... and they didn't notice? - Chinese Near Me - Sonoma, California

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Came last week on Friday... Food tasted old, half of the items were not even available and what they had was semi cold.. this was at 5:30pm.. Brought it to management attention but all I got was a shoulder shrug. Had hoped this would have been a good place like others outside sonoma, but sadly, it's lacking service, quality and won't get my praise or money. read more

This is breaking my heart to write this. I *want* this place to succeed so bad it hurts... Sadly: 1. last three visits I have to agree with those who noticed the poor [who trains anymore?] customer service; 2. *tried* to visit yesterday and had to get out of line after 18 minutes and go get a burrito next door; 3. tonight arrived 45 minutes before closing, only to be told they're "not cooking any more food" and we'd have to pick from what was left. Next I'm going to complete my very first receipt customer survey hoping that some sort of management person will see this and hear my cry for help... Come on Panda! read more

Same as everyone else came in about an hour and 15 min left until closing they said they couldn't prepare orange chicken lazy people not the first time after a couple times never coming back !!! That's why the whole town hates this establishment ! Good luck to the owner of this place ! Just go to Happy Garden by Whole Foods Better food and customer service what a joke this place panda is out of town they are great here in Sonoma hands down the worst !! read more

Can I give negative stars? Very poor customer service (not a big deal in the end since the order ended up being a joke). My gripe is the portions. They have miniaturized the takeout boxes. Seriously they're maybe 2"x3"x3" - mayyybe). Thought I was getting three entrees with rice to feed a family of four and NOPE. It's pretty much only fit for garden gnomes. read more

Panda Express - Tiny boxes of food - Chinese Near Me - Sonoma, California

The service was amazing, the food tasted great!!! Good job Panda Express in Sonoma.

While touring the wine country I stopped in here because I frequently visit the Panda in my town. And I was very impressed. Staff were all friendly and everyone was friendly. The food was hot and fresh and delicious as usual. I had the orange chicken and the broccoli beef with chiw main. It was wonderful. You will love it too. read more

Got some plates and the entrees were so small!!! Really? Looks like they try to not run out of the food and servings are ridiculous. Will think twice before going again to this place. read more

Always forget my fortune cookie even if I ask for one I still don't get one. This is a thing that happen every time I go there and I am mad because I alway ask but don't receive.not good read more

I was very disappointed with my dinner from Panda. I am extremely happy a Panda has come to our town. I love Panda and expect the chain to require that their stores should have common quantities. My experience and my five star Panda is in Petaluma. Tonight my chow mein was tough and had no character just noodles and the balance to my Orange Chicken (which was very good), was terrible. Overall dry, needed more sauce. I will give them another chance. read more

They suck, they take forever! One small order took approx 15 min and they're some what clueless.

Manager here is rude, mean and yells at customers, after two awful experiences with her, will never return, consider yourself warned.

I was pretty happy to hear a panda was opening up in Sonoma. Unfortunately I've been to it three or four times and every single time the food is like hockey pucks. They're cooking way too much food and leaving it out for way too long. Orange chicken, Beijing beef hockey pucks, hard as a rock. Hopefully they can get this sorted out cuz I can't eat rocks anymore read more

Surprise Surprise... Come in 30 minutes after opening and nothing is ready. Not trying to spend half my lunch waiting for people who didn't do their jobs. Most employees were standing around talking. Will never come back. read more

The worst customer service ever. If Connor is working there, turn around and go home. He is unhappy and takes it out on customers. I guess it starts at the top since I couldn't get through to anybody on their "complaint" toll-free number. read more

Terrible food came in at 7:40 and was told I couldn't sit down to eat because they were "closing soon" smh they close at 8:30. Food taste like they stopped cooking it at noon. Store manager needs replaced read more

This location deserves a good review and some encouragement. There must be lots of satisfied customers that don't jump on Yelp like the unhappy ones because there's always people in line... I've been to this spot twice recently and both times received very fresh food, good portions, and friendly service. Remarkably clean store, too. You can tell the employees are really making an effort. No complaints! 4.5 stars read more

Worst customer service ever. I placed an online order which a lot of us do these days because of COVID. The order was not ready on time - not a big deal, things happen. Once I picked up my order, I left and went back home only to find out only half of the order was there. I called to let them know what had happened, then returned to pick up my full and complete order which they gave me with zero compensation for the mishap that they caused. After speaking to the manager named Ruby I was told we can fix your order but there would be no compensation for our wrongdoing. Very disappointing read more

The lady who's " in charge " is terribly rude. I don't know what the other employees do because she runs around and tries do do everything. She yells at you. Even though you can't hardly understand what she's saying. I like the food, but most of the time when I come there they're always out of stuff and tell us we're going to have to wait for it to be ready. It's very hard to order too. It's so hard to hear any of the employees. I don't get the attitude. read more

Had high hopes when they opened because the food was mostly good. Since then each visit has been mostly a disappointment: the kitchen struggle to keep fresh dishes in stock, and the front staff don't seem to understand the basic rule of "fast" in fast food. When we stop by for lunch, if there's more than 5 people in line, we go elsewhere. read more

Even though the manager is great he can't get his employees in line to open the door so I don't understand why you have to doors to your restaurant if you don't want the patronage there are 4 other restaurants in the complex so I'm getting tacos instead of Chinese sorry not sorry read more

Everything on styrofoam here .Asked to have it in another container and they gave me the smallest amount of food in a small container for regular price . Climate change is real get with the program . Last Visit! read more

I love the food here! And the service is really quick and easy, especially when I'm in a hurry!

I've been to this place so many times and most of the time i've had the same cashier named Daniela S & she has always been rude and gives horrible customer service. She always gives attitude for no reason. Of course , I understand customer service is not always easy due to some customers being rude but the times i've been there i have never disrespected her in any way. I work for customer service as well so I know how it is and yes I have my bad days but i am not rude to MY customers because i try to provide the best customer service to them. Last time my co workers and I went she rung us up and it was the same attitude like she didn't want to be there and was very rude to us. Other than that the other cashiers that have helped me two other times were nice and welcoming. The food is good tho. read more

I have been hesitate to come to this place after seeing all the negative reviewed but I decided to give it a try. I have seen bad reviews on portions but they do give a really good amount now. Karime was nice & welcoming. Based on the reviews, food has definitely got better! read more

I ordered string beans chicken and chow mein. Both were tasteless and I'll never go back.