Want to give all my love to Zachary. My partner and I recently ordered online and made a mistake on our end. We called the store and Zachary was able to guide us and fix the situation on the spot. Haven't even gotten my food yet -- I'm writing this directly after hanging up the phone. His customer service deserves all the praises and it single-handedly made our evening. I can't wait to chow down on this food. I already know it's going to slap extra! read more

Decided to try again. Big mistake. Employees and manager have an attitude. Food put into containers gets mixed back in with unserved food causing contamination. They don't care and I was told to get the F out of the restaurant of I don't like them trying to save money. read more

Same Panda flavors a show we have it in LA:) very spacious interior. I can't wait to see the renovations when it's done. The location is convenient and next to a few other cool spots. Check it out! read more

Panda Express - Orange Chicken, Beef Broccoli, Fried Rice, and Chow Mein. - Chinese Near Me - Schaumburg, Illinois

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Hi, I was in today 12/13/2025 as I was being served a blond haired lady was asked to clean the lobby (it was quite busy and a mess ) I saw as she cleaned the tables and chairs picked up trash on the floor wiped down the garbage , take the garbage outside ... Then asked a young lady behind the counter if she should get the bathroom garbage , this lady did just that . She even pulled everything aside as I got water 5 minutes later I hear a older man say wjete were you and she said I was cleaning and taking out garbage. His reply was we take 2 minutes to clean this lady was lost in what she was hearing and said I quit the guy said ok i asked if she was ok and she said she never had a human speak to her or treat her like that and she walked away crying. Do better Panda Do better read more

Dinner time here always seems busy, and there can be a long wait for popular items, like chicken teriyaki or honey walnut shrimp. On my last visit, I waited close to 20 minutes for chicken terriyaki. But it was worth the wait for this favorite of our family's. The staff here works super hard behind the counter and in front serving customers. I appreciated how generous the helpings were, whether ordering a platter or bowl. My only complaint here is not enough parking during busy lunch or dinner hours, but the restaurant itself is the quality and price consistent with other Panda Express locations. read more

The food here is okay not original Chinese food but for fast food it will do. This location is very busy but they give you great portions and the staff is very nice. The dining room tables sometimes are dirty since the workers are busy serving customers. Top picks orange chicken and teriyaki chicken. The only thing I miss is when you can get a sample of something new they come out with but are tempted to get or not. read more

This place was both friendly and delicious with very clean tables to boot! The service here wasn't only prompt but friendly too. It was a great value for our money. read more

Panda Express - Dinning room - Chinese Near Me - Schaumburg, Illinois

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If I can give this place a 0 I would. They close 9:20 and not 10pm. When you ask a worker why he says because we want to. Super service. They act like the food is coming out of their own pocket. They do not serve enough food for a plate and when you ask them to add more they give you extra for it. Worst spot to be at. DO NOT COME HERE. read more

Panda Express - Its no where near 10pm and they were closed 15 minutes ago. - Chinese Near Me - Schaumburg, Illinois

I went to this place it says it's open and 9:30 and it was still not open at 10am and I was late to work very in professional

Second time now they missed the sauces . Not sure how you do since it's on the receipt and I'm told , sorry we will credit you. Sorry it doesn't work that way , we order expect what we ordered and have family and friends waiting to eat to ALL be disappointed. I'm sure the employees wouldn't let that happen if someone they knew or family placed the order . Only in person and pick up here . Don't bother with delivery, you'll be upset . read more

Very off putting character who skimps on protein even though you're paying a premium price. Practically shouting for no reason and made my visit to Panda Express rather unpleasant. I wish I could describe his appearance but I was in a rush to get outta there. Anyway please do better. read more

Dirty restaurant. Staff often distracted. Food not hot, sitting out all day. Avoid. Plenty of better options in the immediate area.

So I stopped writing reviews last few years because just been busy. And I hate to write a negative review. But I had to write this one. I've been eating Panda Express for last 30 years or so. Is it just me or has there food taken a dive last 5-7 years? The food is always soggy and lacking flavor. It's like they changed their recipes. Because it's the same food at all their locations nationwide. the same food years ago was always like szcheuan style, not soggy and very flavorful. Yesterday I had string beans and orange chicken. Both Super soggy and the fried rice was just bland. Threw away $10 worth of food. I hope someone at corporate reads this review. I can't be the only one complaining. read more

Very disappointed with this location. We ordered and paid for pickup yesterday at 8:36pm. I walked in, the gentleman asked me the name on order, which I said I wasn't sure if it was under my name or my wife's name. He said no problem and asked for order #. I provided it, he went and checked the orders they had ready, said they didn't have it. He called the manager, manager looked in the system, claimed he didn't get my order, despite me showing him on my screen the order confirmation with the order number. He asked my name, which I told him. After 15 minutes of seeing other customers coming and going, and the manager saying they didn't get my order, turned out it was on the counter the entire time getting cold. Manager didn't even apologize and acted it was my fault because the order was under my wife's name, even though they asked for my order number when I disclosed I didn't know whose name the order was under. To top it off, my entree was not what I ordered. Not going back here. read more

Jorge and his team are great! Best Panda around. Always have clean tables. Food is always fresh and hot. Will come back again.

You know what you are getting at Panda Express. Cheap, very Americanized Chinese food. And if that's your thing then it's great. It's definitely my thing. I like this particular Panda Express location as the workers are always friendly, nice and very thorough. Orange chicken is all sorts of awesome!!! Plus their new dish honey shrimp, just wish it wasn't more expensive for that entree. read more

This was the worst experience and worst customer service,all the workers were all aggravated with each other and yell at each other Becuase no one knows what there doing, then they proceeded to give us attitude and multiple people just ended up leaving, I would rather drive 10-15 minutes more to go to a different Panda Express or just get different food read more

Just ordered two bowls of orange chicken, one with rice and one with chow mein. We received 2 bowls with chow mein, no rice. Honestly, no big deal. THEN, halfway through one of the bowls my girlfriend found a HAIR TIE (image attached). A type of hair tie that my girlfriend did not own (well I guess she does now). We called and the manager immediately said that no one working had any hair ties (guess that's just something he reflexively knew). He asked for our name and said we could have a free meal. Can't prove intentions, and even though the manager didn't sound sympathetic, that doesn't mean he wasn't. And given the circumstances I don't know what else he could do besides offer a free meal... BUT, all that being said they got the order wrong AND there was a hair tie in the middle of a bowl. Panda Express food is delish, but there seems to be some serious quality control issues with this location. My girlfriend is still currently gagging. read more

Panda Express - Hair tie in the bowl - Chinese Near Me - Schaumburg, Illinois

Food is good, but the stuff is really rude. Not one, all of them are, this is disappointing. :(

Came here and ordered to go. Got a normal meal, and, a kids meal. Kids meals come with a cookie. No cookie in the bag. Missing paid for items in a to go order equals one star. read more

Panda Express - Chinese Near Me - Schaumburg, Illinois

Your standard Panda Express. Health check very good. Love their spicy sauce and noodles. For the entrees it's better to wait sometimes for the fresh one to come out. Other than that good service and good food. They stopped giving free samples which was always a plus so you could try their new items but with all going on it's understandable .. location is great so give them a try. read more

Be prepared to look stupid waiting for your online order. I only got my food while my drinks were sitting right there and had to wait 5-10 mins just for another worker to just hand me my drinks. read more

I wanted to give a special thank you to Nathan for being a little more considerate then most when asked to do something very little. Not often do I come to this location due to past occasions that weren't so nice but he has definitely changed my mind on this. Thank you again to Nathan and the other employees behind the counter. read more

If you need dinner - and quick - this is the place to go. They have a good variety of food to choose from, and for a good price. My absolute favorite is their cream cheese rangoon - definitely a must try. The service here was also great. They were all so genuinely friendly. Just to be clear - this isn't your authentic Chinese restaurant. They put a spin on their food so it isn't the same compared to the smaller private Chinese restaurants, but still pretty tasty! read more

Service here is not adequate to the location. Felt rushed and when asked how fresh was the brócoli the server just laughed and said I don't know... rude overall service sucks! read more

very bad customer service we have been waiting for so long time today around 5:30 No one ask us what's we need they just ignored us so disappointed read more

If I could give 0, I would. Food cold, no beef on beef with broccoli, skimpy sizes, no utensils when I said yes to it asking. Will not order from here again an will tell everyone I know not to, very mad read more

Was there yesterday for lunch as it was my daughters birthday. We ordered our food along with a couple of small cups for water. Few minutes later the skinny little manager came by and asked us how everything was. We said everything was good. Then he said " I noticed you guys have cups for water and saw you took soda from the machine". Can't believe the nerve of this guy!!! I said we have water, wanna see?!?! Instead of apologizing, he said don't worry about it. Unbelievable!!! So I was pissed off and after I finished, I went to the counter and wanted to show him what's inside the cups just to prove to him but again he just said "don't worry about it"!!! Really??? Still no apology!! Last time we eat at this location. read more

Came here today to pick up an Orange Chicken Bowl via T-Mobile Tuesday promotion. Noticed that the food was prepared in a small carry-out carton instead of the regular black bowl container. When asked why the Orange Chicken Bowl wasn't in a bowl, was told they ran out of those containers. But the very next customer in line got their non-promotional to-go order of a single entree in a bowl. Another store employee came out and sarcastically asked "You know the Orange Chicken is free, right?" 1. Thanks for telling me it's free, but I knew that because it was a promotion with T-Mobile to get more new customers, which in this case completely backfired since I won't be coming back, at least to this location. I'm told other locations did not discriminate. I suggest training on the definition of promotion and the various ways a store or brand can benefit from them. 2. Also, thanks for lying to me. Obviously I am not intelligent enough to know a cheap store when I see one, and I must be told otherwise lest I deride the store in online reviews. Oh, wait... read more

Nice customer service. Don't know why there is low rating. This branch of panda express is best among the all branches that I have visited.

We had lunch here today and had the most pleasant experience! Sam welcomed us warmly as soon as we entered the restaurant. She was just so friendly and my whole family took note of how sweet she was to each customer. All of the employees seem very efficient but Sam's extra customer service with a smile was fantastic. We'll definitely be making this location our Panda Express! read more

Went to pick up food with my daughter and husband and I have to say the food was hot and fresh and the customer service I received from Alex was amazing. She was extremely helpful and friendly and professional. I will make certain to come back to this location. read more

Panda Express - Food area - Chinese Near Me - Schaumburg, Illinois

Ah yah, I do love my authentic American-Chinese food. Okay, Panda Express is not really authentic. Rather, it's as authentic as the Long Duk Dong from Sixteen Candles. A little off from the real thing but still a classic. I come here for one dish in particular. It's truly an American creation that even has authentic Chinese restaurants adding it to their menu. There are plenty of replicas but no one can beat Panda's. This is still the best place under all of the heavens for Orange Chicken. Panda Express does a great job of taking inspirations from Chinese cuisine. Recently, Panda has added new dishes that draw from Korean and Thai cuisine as well. I know what you are thinking. How can I keep going to this place even after eating some of the best Asian food in Thailand, San Francisco, and Toronto. It's simple. It's conveniently located in strip malls or food courts, the prices average around $6-7 a person, the food is consistently good, service is always quick and customer friendly, and they have Orange Chicken. "The Donger need food!" read more

Chinese fast food not the best quality. The food is greasy and mediocre. The prices are only slightly less than a Chinese restaurant where you can get quality food. If you are in a rush and are very hungry for oily American style Chinese food stop in for lunch. They do serve a big portion and even though the taste is not great you can get very full eating here. They have some style the service is alright and the eating areas are clean. Not bad for a fast food place food not the highest quality and not healthy for you. This is a fix if your jonesing for some Chinese and are in a time pinch. read more

I've been to a lot of outlets of this franchise across the country, but this is one of the best! Fast and friendly service (Arely and Carmina- newly promoted to asst mgr- are best!); generous portion sizes; clean environment; and tasty food. This is a great way to start your shopping weekend in the burbs- Woodfield Mall is a 6minute drive east of the restaurant and Barnes and Nobles is a 2 minute drive east. read more

If I were rating on customer service alone I would give this location a 5/5. All staff were courteous and helpful. I wanted to write this especially to say thank you to the manager John. He is a hard worker with an upbeat attitude. He took pride in this location. As a manager he was out cleaning up the restaurant after other patrons and checking in on tables making sure they were enjoying their food and their experience there. Which is much more than I can say for some more expensive places in the area. As John was checking in on our table my 8 year nephew made sure to make John aware that it was his birthday. John then went out of his way to make my nephews birthday special. That kid left the restaurant really happy. THANKS JOHN!!!! And the only reason I'm rating this experience a 4/5 is because their grilled teriyaki chicken was a little to fatty for my personal liking. read more

I showed up here running late after work. They were 10 minutes from closing, and they didn't have the dish my wife was craving. Once the worker, Maria, noticed that I was disappointed they didn't have the dish, she sprung into action and said to me with a bright smile. She said to me "if you'd like to wait 6 minutes we can make you a fresh one." I told her I didn't want to do that to them so close to closing time, they were nearly finished. She assured me that it was no issue at all and told the cook to make a fresh batch, he nodded and smiled and got started. I do not know his name but I would like to recognize him as well as Maria for making my night and being so kind and accommodating. As I went to pay she handed me a cup for a free drink for the "inconvenience". Inconvenience? I'm the one who should be apologizing and yet she made me feel like it was no issue at all. Fantastic service and will come back to this restaurant specifically because of how Maria and her cook worked together and the way they treated me. Only wish a manager was around to tell them how that made me feel. Thank you Maria. read more

Each and everytime I went my order has been hot and fresh and service has been friendly and helpful and it's one of my regular stops

Katie or as it says on the receipt Ekaterine M provided one of the warmest and happiest food service I have ever received from a panda Express. She seemed like an extraordinary employee keeping everything perfect from food service to sanitary service. Hard work usually isn't notice but I did and just wanted to express it. read more

I love Panda Express in general. My usual order is Chow Mien, Orange Chicken and Beijing Beef. This location in general, is a bit dirty. The area for beverages, all sticky, and napkins everywhere. It's a bit dark and just looks sad. Comparing to the Panda Express at home--Rockford. The one by Red Robin and Sams Club is a lot cleaner, more attentive, more organised and the lighting is brighter. When you walk in to the one at my home, it just feels happier. And at home they give you a fortune cookie. I have not gotten one here, I feel sad here, and there are no chocolate cookies here-one at home has them. Overall I like Panda Express. But this location is just not that great. And I don't plan on coming till they fix up clean-organised-attentiveness Actually, this is after eating here. The food just tasted old. Honestly, the Panda Express at home-the food is being cooked the whole time; here, the food is only being cooked when on demand. So that statement, you go to the Rockford Panda, and your food is fresh, hot and tasty, because it's being cooked and new patches every minute. This location, just dull, run out of chow mien and they'll make it, the fresh batch won't be ready, or a batch won't be made, jus a single if needed. The floors here are awful-petrified by how the kid walks by checking around, and does t notices the floors? Really I see the the whole floor and I see how dirty it is. I mean, to keep the name Panda and uphold its tasty Orange chicken, you must keep the place at top notch to the name of Panda Express. So I wouldn't be coming back here. read more