Panda was never known for their real Chinese food but it still hits the spot. Inside is clean, portions were good. It's in a pretty tight plaza. read more

Just got food poisoning after eating here. Had the Shrimp entree, along with chicken. Three days of hell with lingering side effects. While I might have picked it up from lunch at Starbucks (Turkey and Cheese sandwich) I find that unlikely. read more

New girls are just so rude. Attitude for everything!! Sucks because I've been going there for years. Guess I'll take the extra drive to the other location. read more

The staff is warm and welcoming, I always feel comfortable when I come to this restaurant. They do a great job keeping the food fresh! Occasionally I've seen them deal with impatient/rude customers and they handled it professionally. I come here regularly after I get off work. read more

I'm a fan of all Pandas, but this one is a go-to in the East Bay because the dishes are always hot, fresh, and tasty!

this location is great been to many pandas and they always skimp on the food. This place they give you just enough.. O yeah subways is next door my gf like to eat healthy. read more

I like eating here and all, but the portions they serve the past times I've gone have been so small. I don't want to spend $1.25 extra for the wok fired shrimp when I only get 4 pieces of shrimp. read more

I love coming here for lunch. I get consistently good hot food. The place is always clean and not too crowded.

Great place for lunch or dinner. Service is usually very fast and there is plenty of choices in food. You can mix and match noodles and rice which is always nice. Outdoor seating is nice when the weather is good. It's nice change to typical fast food burger places. They are always making fresh food and restocking the the trays. read more

I've been going here for the past 5+ yrs and the food is great! Customer service and wait times are reasonable. A lot of parking available.

Has anyone notice how ridiculously small the portions are ? Don't go here or any Panda Express if your super hungry I got the same amount of food as my daughters kids meal it so stupid read more

I like it.. i just wish they gave more food for how much they charge... one egg roll costs like almost 2 dollars... or was it 2 dollars? ALl i know is it was pretty expensive for just one frigen egg roll. read more

Your basic american chinese food. The foods decent, I've never had a bad meal there, although on a couple occasions I have gotten home to realize something did not make it into my takeout bag. it wouldn't be bad If it only happened once but this has happened on multipule occasions. It would be nice if they changed up the menu a bit, gets kind of old. read more

I got a medium Surf and Turf to go and they claimed that it costs $2 more than other dishes. It came to $9 before taxes! I could have gotten a large (twice the size) order of something similar at any no-name Chinese take-out places. So Surf and Turf must be really good if they asks for two dollars extra, right? Well, it had a lot of potato filler. Potato in Chinese food? The place is designed so you can't see the menu until you reach the checkout and pricing was very unclear. I went by because I had a coupon for a small order of orange chicken (really tiny) and felt obligated to buy something else. Food was much too sweet and unfortunately, I could go elsewhere for same thing and pay half as much. read more

- The food is consistently good and it's nice the vegetables are available as a side. - The service is consistently spectacular. read more

Pretty good service. Very nice staff. The only problem is, the portions are not consistent. You can see. In peak hours they don't put as much as when they have few customers. Which makes sense so they don't run out so fast, the cooks don't need to make more food. Sometimes it's good so i'm force not to eat too much, but still. read more

I got the Shanghai angus steak with chowmein and chicken mushroom. the place is clean, the food is ok, better than other chinese fast food cuz they dont use the MSG. read more

one of the better panda expresses i've been too. the food is pretty good, pretty consistant with what you would expect at panda express. location is very nice, safe and easy to get too right off the freeway, plenty of parking as well as lots of options nearby. read more

The only reason why I'm giving you one star is to get my voice heard. Owner whoever you are this has got to stop not only are there begging in your facility they're very rude disrespectful and the portions that they're issuing out to the public are incredibly unheard of I live in Concord and they give us ample for our money which we don't have a problem with paying at all. I am a frequent person at this particular location and each time that I come in there I'm made to feel uncomfortable by Maria. Maria is very rude disrespectful to me and she has had Tyrese and Outdoors literally told me I could not come back to the store as well as I wrote her name down and told me not to come back no Maria is upset because I argued about the portion that I was asking for they gave me string bean chicken it had 10 string beans in it in about two pieces of chicken all my quest request was can I get a little bit more meat on that she put one little small piece on to my plate and she said you can't come here anymore it pissed me off she said it in front of the customers was very embarrassing to say the least I'm helping you because I've asked for your phone number a few times and your name I still have not gotten an honest answer from anyone I'm disappointed as a person of color I'm very very disappointed in the way of that I have been treated by Maria not only Maria but she has bullied other staff members to begin to treat me the same exact way with rudeness disrespect discourteous and deliberately giving me small portions but this last time drew the straw when she told me to get out and that I was not allowed there as if I was a criminal that pissed me off because I am the opposite of that I'm a very God-fearing woman and I love my community of which I work and serve Panda Express is a part of my family we eat there at least three times a week if not there in Concord if not there in El Cerrito Plaza we're I never ever experienced any type of bad service by the way but I'm very concerned at this point for Maria to have the authority to put me out of the store and tell me I'm not wanted my business isn't wanted you're kidding me right you're kidding me that you know this is going on and allowing it that's not okay so I'm helping you to get your attention today that that is not okay with me at all not one red bit I will be forwarding my complaint not only to the Pinole Chamber of Commerce but the Better Business Bureau as well because what I want be is hostage and victim to abuse in my own Community by any establishment where there Food Services Etc you need to do something about Maria's attitude it's nasty ferocious and it's disrespectful and it does not uphold the standard that Panda Express as a chain or franchise works hard to maintain at a high standard again I had to let you know I hope that you're able to do something about it Yelp me back let me know how you going to deal with that disrespectful Maria at your Pinole Fitzgerald location and how you can make me and others feel comfortable and safe coming there to feed our families read more

People have told me never to buy food from this Panda Express, but late one night driving home with my 9year old niece after her Volleyball tournament, I did. So I have heard that this place is dirty, the servers are rude and one of my friends once found a piece of hair in it. You would think that this would deter me, but instead when you have a young lady in your car and its 830pm and you know places are about to close and all your niece wants Panda and off the freeway you see this one, you go. The shop was closing up so they were running out of items, which is understandable. Here's what happened to me, which I just didn't agree on. They write your name on your to go plate, they pre-stuff with rice and you're looking what to order, the girl behind me has rice on hers but decides she doesn't want the food, so they put back whatever food she chose and just dumped it back to the server plates. You see her rice plate getting thrown back in the rice cooker, her food, etc.... I don't think food hygiene is a priority here. The girl (I'll leave nameless - but rolled her eyes) tried to sell me the previous girls food, and I didn't want it, I said please get me a new plate of rice not that girls. They refused, so I refused to continue buying food there. read more

When we walked into this location, the line was to the door with customers. Several people had big lists and were obviously ordering big family dinners. The servers remained pleasant and cheerful and filled the orders efficiently, never seeming to get flustered. It looked stressful to me, but they handled it very well, with smiles on their faces. I was quite impressed! This place can get quite slammed at dinner time, but they handle it well so doesn't make the wait seem so bad. read more

MOLDY BROCCOLI AND THEY IGNORED IT when I pointed it out. Visited 2/3/16 around 7pm. Had lg mixed veggies from batch already there and new batch just cooked. Went home. BOTH had moldy broccoli! Not my imagination; taste was bitter and acrid, like I was eating bad broccoli, and when I spit it out, saw brown & black areas on the broccoli. Arrived back at store about an hour later to get replacement but I could even see their new batch had mold in at least 1 piece (bushy part had black parts; no not mushroom nor sauce since there's no sauce) and another had brown patches (i.e. bad!) Pointed it out. They looked and just threw that piece away!...then asked me if I wanted a new box from that batch...(!!!!!!) I asked them to check their broccoli; their answer w/o checking: "we do." Food safety is obviously not a priority. I asked for a refund and am never coming back to this location. If you were sick from eating there that evening, the above is why. read more

About a month ago I went there and I think I won't be going back again. The employee who was cooking was munching on pineapple from his work area and just stood there grabbing the pinnaple and preparing the food. I let the person serving the food know what he was doing and she told me I will talk to him. As I was telling her he continued to munch on the pinnaple and told her to turn around and observe him doing it. She walked over and told him that he can't be doing that. She apologized, but never did the employee bother to wash his hands after grabbing the food and pitting it in his mouth. He continued to prepare the food. Then they wonder why all these people get sick after going to restaurants. I was just discusted of what I saw. I went to the one in Vallejo, CA. read more

Cleanliness friendly staff. Everyone greeted me, the food seemed and taste fresh. When in doubt I got a recommendation for what kind of food I should try. Very highly satisfied. This Fitzgerald team DESERVE and SHOULD get a raise read more

obviously the food is regular like the rest of their chains but the staff is so nice I was actually taken back by a employee by the name of Aaron who was very accommodating and just overall very courteous. read more

Greeted promptly, served quickly. Friendly staff. Good food.

I like this Panda Express location in Pinole more than others because the food here is prepared fresh and the taste is more consistent than other nearby locations. Other than that, the employees here seem friendlier and genuine, which is always a plus. There are clean restrooms and clean tables even in the outdoor seating area! read more

Wow! a nice place to go get some quick Hawaii BBQ, I had the BBQ Chicken and it was delicious!price is very reasonable, most importantly service is very friendly! read more

Been eating at this specific location for probably the last 4 years and never had a single problem. Fast service, friendly enough employees, and hot, flavorful food. Consistent quality, you know what you're getting here. Generous portions as well. We always get take-out and it's still hot when we get home. It's usually busy and there's usually a line, however, you're in and out within 10 mins. read more

Just eat their today the people are always very nice and helpful. Food is good for fast and easy. I like to sit outside if is nice day. Always looking for some where to sit outside an have lunch. read more

Seen one Panda Express, you have seen them all. This one is no better or worse than the other three or four I have been in. Anyway, veggies in a fast food restaurant...pretty amazing. read more

It changed owners and now the portions are very small and ingredients are missing.....not worth going to this one.

My kids are big fans of Panda Express. At this location the the customer service is great and service is usually fast. Orange chicken and honey walnut prawns are our favorite dishes. read more

Order food to go from Panda Express. Ordered Kung pow chicken and fried rice which was horrible made me sick to my stomach. Generally the food is ok but tonight made me sick. I noticed no one ordered it except one person in front of me. She ordered hers to go also. Mine was cold. Did not know until I came home. Then the cashier asked if I wanted any sauce told her no. She then put chili sauce and soy sauce in the bag. Which nothing we ordered needed chili sauce. Horrible! What a nightmare! Cost they charged me 22.01 for the rice bowl and an 3 entree and a side and two drinks and a box of fortune cookies (1.95). Too bad my kids love panda and thought it would be a nice way to celebrate Chinese New Year. read more

$7.52 for 2-entree plate is reasonable for lunch, right? Deduct one star from this rating if they mix the new orange chicken into the old before they put it in the to-go box. read more

I have been coming to this location for take out for YEARS & never encountered a problem, until tonight. I went to have dinner with my parents & my infant, i sat at a table with my baby as my parents were ordering. My mother asked for a plate with chow mein, orange chicken & broccoli only from the veggies & came over to switch places with me so I could place my order. Somehow there was a confusion when my mother received her order & received Kung pao chicken & a side of broccoli beef instead of just broccoli. My parents tried to explain to the employee that the order was incorrect & tried asking if those items could just be switched (FYI they are not fluent in English) . The employee named Josephine Bi (Name tag only says JOE) seemed frustrated & didn't even listen, just waived her hands at them and said OKAY, OKAY & then came back to our table & placed a small side box on our table. We opened it and once again she gave us broccoli beef. I got up & went over to take the 2 sides back & was explaining to another employee that We had been given the wrong thing again and simply just wanted to switch when Josephine exclaimed with attitude SHE ASKED FOR BROCCOLI SO I GAVE HER BROCCOLI & the employee told me that Josephine was the person in charge & that she said not to switch it because she had already given us the broccoli beef. Josephine at that point was in between the customers in line & told the other employees very loudly "Just give it to them, They don't know how to speak & explain what they wanted right, SOOO ANNOYING" I have never been so humiliated / infuriated in my life. It took A LOT out of me to stand there & not say something back to her as she disrespected us that way. My family owns restaurants around the bay & I would hate to have an employee with such horrible customer service as herself. Sad to say my family & I will not be going back to this location thanks to Josephine. Management should rethink Josephine's employment with PANDA as they will be losing customers because of her. read more