This location extremely busy and pretty unorganized. I love the food. It is absolutely delicious. But I have had problems with delivery orders in the past. The right hand often times doesn't know what the left hand is doing. I've been there many times and witnessed all of it at different times of the day. I haven't said anything until now because I was hoping to see an improvement. New management may be necessary sorry to say. read more

Sigh. First and foremost I would like to say that this was most heavily staffed Panda Express I have ever been to. Despite ~10 people working, the wait was long due to the prioritization of to-go/food delivery orders. Although the food was fresh and fully stocked, when I got home there were multiple pieces of my angus steak that had thick pieces of cartilage, the orange chicken was not adequately sauced, and my super greens had visible dirt on my cabbage. read more

Absolutely disgusting. I found a dead worm-like insect hidden in my Super Greens after I had already eaten part of my meal. I am literally shaking and it makes me want to throw up just thinking about it. If you're ordering the Super Greens, I'd be extra careful. This completely destroyed my trust in this location, and I will never buy food from here again. read more

Panda Express - Maggot/worm - Chinese Near Me - Pinole, California

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I've been here off and on over the years. It's not my favorite but my wife loves it. I enjoyed the dishes I ordered except for the chow mein that had a weird aftertaste. The service was good but for me I have to pass. read more

Panda Express - Chinese Near Me - Pinole, California

went to panda express to claim the chinese new year coupons they had on the app! my god was it such a generous portion of food to last me nearly a week! service was really good- and ambiance is a walk through line cafeteria style and to go! read more

Panda Express - brocolli and orange chicken - Chinese Near Me - Pinole, California

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I'm surprised by so many bad experiences. Or maybe the satisfied customers don't write many reviews. It's a fast food chain restaurant with fresh made dishes. Maybe not the very best but it's convenient and better than other options. If I wanted and had the time to drive farther and pay much more for my favorite Chinese food I would dine there. P/E is better than average in my experience. The service can be rushed at times, but that's a management issue. I also don't go in during the busiest time of day. I think that the cooks and the servers do a good job. They serve a lot of food. read more

I'm not a person who messes around with stars, giving restaurants, places, stars based on customers or even the decor or bathroom. Let me start by saying I've been going to this location for many years and always look forward to it. I've noticed it has been going downhill for the last couple of years. Last night my husband stopped here because I had a craving and It was the worst it has ever been. The fried rice was very dried out and chewy to the point of almost crunchy! Btw...hate peas in fried rice! The chow mein seemed overcooked and had way more cabbage than noodle. Ugh! I decided to have the Beijing beef, even though it's high in calorie, yet has always been very good. But oh my God did the cook walk away from the deep fryer? Every piece was so very crunchy! I don't have anything really bad to say about the broccoli beef, I prefer more broccoli than beef, and the broccoli was fine. I do not think that most establishments even read these reviews and make things better... I sure wish they did! The Panda in Pinole has always been my favorite Panda in the area. And I know it's the cooks. Every time I've gone to the Panda in Martinez they seemed very young and I did not care for the food they cooked. I don't remember the Panda cooks in Concord but that location has not been a favorite of mine. My favorite has always been Pinole...I sure wish they would get their "you know what's" together and fix what's going wrong! read more

First. Came in with my daughter around 9PM. Line was not long. Ordered 3 plates. First plate was for my daughter, got her some half and half, shrimp and orange chicken. I asked if they were going to have more Beijing beef, he said yes, they will cook more, and accidentally placed the beef on my daughter's order. My daughter doesn't go well with spicy. So I explained that the item doesn't go with that plate. He just scooped it out and placed it back, mind you the meat has touched the shrimp and rice, so you can see the beef back on the main display with rice. I asked if he could re-do it but said no. Next was for my wife, I asked if I could just wait for the new batch of Beijing since the beef that was left on display was old. He said yes, but then decided to scoop the remaining beef and said oh there is enough for two servings. So again I explained, but again ignored. Last my order, white rice with shrimp and beef and broccoli. He placed all 10 pieces of broccoli, and no beef. At this point, I explained but he just went on and moved to the next person in line. I'm pretty disappointed, I should have left it wasn't worth it honestly. Spent $37 for trash, but my daughter was hungry. But lesson learned. Do not recommend coming back here especially during this hour. read more

There's something about chow mein from Panda Express that always makes me crave it! I went to the Pinole location recently to grab some food before the dinner rush. Around 5pm there were only 3 parties in line, but a few minutes later, the line was out the door. The staff juggle the in-person orders as well as the online orders/ door dash orders, etc. so they're very busy at this time.The woman taking my order was extremely nice though and kept apologizing for the wait. She was so sweet. I noticed a sign at the beginning of the line that said there may be some food shortages, though at least when I was here, there weren't any empty pots. What caught my eye is the Panda Club meal, which is their version of a kids meal, and it had Disney's Turning Red characters on the board, but the kids meal does not come with a toy. The egg plant tofu and chow mein never disappoints, but I was actually surprised that the a la carte boxes were so much smaller than I remembered. I ordered a large sized chow mein, and I thought I was given a medium sized by accident. But no, the large sized box is just that small. On your receipt, you can also go on their website to answer a quick survey and you'll get a code for a free entree with your next 2-entree box purchase. read more

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Broccoli was not cooked and very hard to bite into. This is always the case each and every time I visit this establishment!

Food was good as usual, love the atmosphere! Peyton G was very friendly and made the experience very inviting. Great guy.

The last time I bought a family meal here, my favorite dish," Chicken with Mushrooms" was so salty that I had to rinse it out with water to eat it. They need to follow their recipes. read more

I placed an order on Uber eats Ft or pick up. I got there and waited until the time it said it was ready to go in. I go in and the lady at the register says it'll be like 2 more minutes. So I tell her okay I have kids in the car I'll be back. I wait a few minutes then I go back in. And I'm waiting and she says oh it's just one more item they are waiting on and I say okay how long? And she just repeats it's just one more item the honey sesame we are waiting on. At this point I'm frustrated because I've told you I have kids in the car give me an actual timeframe and I'll be back because I can't leave them out there. By the time I left it was almost 30 minutes after the pick up time, she didn't even put the extra chili like I asked in the bag and the food besides the honey sesame chicken were cold. I understand being busy but that's ridiculous and the fact that I had to keep coming back in because she couldn't just give an honest timeframe the first time is crazy. read more

Panda is great for fast Chinese food. Food is always fresh and hot. Service is good but does have busy times.

The staff always seems so angry and the portions are out of this world for the asking price! I mean I could go to an authentic Chinese food restaurant and get more for my money. read more

I've noticed a few times that male customers seem to get much larger portions than I do. My box usually has much less food, while theirs is often so full it's hard to close. It feels unfair, and I don't plan to return because of this. read more

I ordered online @8:58pm Places closes @10pm I got there @9:15 they did not complete my order they said they were no longer making one of my orders and my only option was to just get rice but that they were out of rice. After my husband standing for almost 30 minutes and they were only assisting the walk in orders I decided to ask for a refund. The lack of professional and customer service is to not come back here. If they could not fulfill my order the right thing to do is to not offer online order or had just let my husband know since he got there. read more

I have not eaten at Panda Express in over 4 years since I left a negative review on Yelp for their continued stinginess of their portions (see review attached). Since it has been over 4 years, I though I would give them another chance hoping things have changed. I ordered a family meal for the first time. Panda Express certainly did not disappoint my expectations. They are as stingy as ever with their portions. Look at the picture Panda uses to advertise their family meal compared to what I was given. Panda Express pictures are misleading and grossly exaggerated. I thought false advertising is illegal. Cost + Portion = Value and Panda Express failed miserably. The Pinole location is by far the worse location we've been to. There's a reason why they are rated 2.7 out of 5 on Yelp. read more

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I just think about you walk in to order plan on waiting along time. Call in orders take a priority. This place is very disorganized the weight is completely unexpected. One day you get great fast service the next day it's the worst service in town. That's really unfortunate because the food is really good here. Call in orders to take a priority and you wait in line behind them and they run out of food because of the big call and orders read more

Panda Express - Inside - Chinese Near Me - Pinole, California

Food is good. Tastes great, good price. The only problem is the app won't let you get a Coke Zero the store has it and you can buy it but you can't just order it with your food read more

This place is super busy at night and even if you online order you'll be waiting. They try to go fast in super unorganized way. Lol it's sad to watch..the manager even jumped into help and it didn't help. Lunch time on Thursday it's pretty slow suggest coming around that time if you food fresh and fast. read more

Panda Express - Chinese Near Me - Pinole, California

Panda Express has been around for more than 30 years, I am not sure how long this busy location has been opened. In all those years I had never ordered or eaten their food. I wanted to bring something to a friend's house to enjoy while we watched TV. I ordered: orange chicken, egg rolls, and chicken chow mein. I had read about the orange chicken and many people I know told me about this dish. It was tasty enough that I would order it again, but I am not sure why people rave about it. The eggrolls were good and so was the chow mein. To support local business, I prefer to go to family-owned restaurants, Panda Express is corporately owned with very few franchises. That said, I would order from here again the prices are reasonable and the service was prompt and friendly. read more

They seem to only care about online orders. Ordering in person is a miserable experience almost every single time

Don't do this, but we went late and they still served us. Automatic 5 stars. This Panda Express is also always fast and the workers are nice. Thank you so much read more

I've stopped going there because the wait is so long. Even if there's only 3 people in line, you still wait 10 minutes to order because they're focused on filling online orders. The food is great, so it's sad that I have to leave a one star review and I really do miss going. But they need to add staff to focus on the humans who are there in person. I see from reading other reviews that I am not the only one who has commented about this. What is the manager doing? read more

I ordered online and didn't get teriyaki chicken on my plate! I mean who has time to go back??? But please make sure you give ppl on what they paid for! read more

Panda Express - Chinese Near Me - Pinole, California

If extortion could be done through food, the children working in this food court have mastered it. This review is based on actual fact. You get a total of 1 tbsp of protein for your to-go order. I called to ask for a manager. This is the conversation I heard in the background, from Ceaser, whom answered the phone after asking. "Hey Kim you want to be the manager? Come on, you make a good manager. " then Kim gets on the phone without introducing herself. I ask her name, she said simply, "kim" the conversation becomes even more childish and immature beyond that. She said at one point, "the general manager isn't here." I responded, "how do you know I am not your general manager?" She then replied with serious attitude, "we don't have a general manager." (Really?) I was simply calling to find out how much protein I was supposed to get in the broccoli and beef order. The photo is the divided up serving I got for the broccoli and beef. Not even a tablespoon of beef. And enough rice to feed a village. I plead to the owners and managers of this lazy child run establishment. Your business is run like cockroaches. If you hire self centered lazy children, you give sh!t service. Never will I ever return. I wish I could give a NEGATIVE 1 star review instead of a 1 star review. read more

Panda Express - Chinese Near Me - Pinole, California

They will serve you old food. Fried rice I got was hard as a rock because it's more than a day old, dry, and cold. The sweet and sour was also hard and stale. Broccoli wasn't cooked enough. I'm never ordering from this place again. read more

The food was fresh and good. The manager was really nice. The place is clean and the bathrooms are really clean for the Bay Area.

We come here regularly and usually nothing noticeable happens. We ordered a family meal with an extra side of fried rice. They made a fresh batch of super greens and there was a whole moth as soon as we opened it. Beware opening up the vegetables. read more

Panda Express - insect in the super greens - Chinese Near Me - Pinole, California

I, unfortunately decided to visit Panda Express ( first time in two years) ‍ I must've chose the wrong day for sure! The staff was disorganized, not prepared, and short with customers as the line was long and people were waiting and waiting and waiting , yet the rice or chow neon was sitting out while they waited for entrees, needless to say, cold fast food! Maybe they are not always like this but this was my experience today, Sunday September 10 :( took it home , anxious to try but... Had to toss! Where was the manager to organize? Why was the food cold and not good? Why is Pinole so short of good restaurants? This is sad read more

First the negative. I ordered to go pick up tonight during dinner rush around 6 pm. It was super busy. I ordered a side of spring rolls with my meal, which comes as a pack of 2. As I was walking to my car I decided to check my order and noticed they only gave me one spring roll. I went back inside and told them and the guy told me "we ran out." Okayyy...so are you going to give me a refund? Or just hope I didn't notice until I got home? He then said, oh, there are more, but it will be a 2 minute wait. For future references, either give people what they pay for or communicate. If you don't have something, give a refund or let them know it will be a few minutes. I already waited 15 minutes and was not even upset because I knew it was busy. I would have never noticed an extra 2 minutes of waiting for something I paid for, but I WILL for sure remember to check my order now that I know someone that works here knowingly shorted me and hoped I wouldn't notice until I got home since it would be unlikely for someone to drive all the way back at that point over a spring roll. Side note: they also did not give me sweet and sour sauce lol which is not something I would have left a negative review over, but it is extra annoying considering the circumstances. Other than this, I have been here a few times and haven't had any issues. It is not unusual for it to be super busy (line wrapped around the inside of the building) during the dinner rush. I usually will order about 10 minutes in advance for to go pick up and when it is that busy it will still be about a 15-20 minute wait. It is slow moving line during the dinner rush and I would never walk in without ordering in advance. Lol. Don't do it. You will be there for a very long time. I wouldn't be surprised if you're in line for over 30 minutes. During the day it is much calmer, but I still order a few minutes in advance and it is almost always ready to go by time I get there. Food has always been fresh and it's usually pretty clean in there. read more

Terrible service, and with the prices rising you would think the helpings would fill the container! They dont, terrible service, terrible portions, food less than average. Not going back, definitely not going back to the Pinole location! Very disappointed! read more

I ordered online, and I did not open the box until I got back to work. I opened the box, and looked at my food, ande feel robbed! I have never received my food so skimpy from Panda Express. I feel like, when you order online, since you are not in front of their faces that jip you on the portions!!! To say the least, I will not order from this location EVER again, and if I had not drove all the way back to work, I would have taken it back! read more

Panda Express - 4 lil pieces of chicken, a half spoonful of the steak that I had to pay extra for! UNACCEPATABLAE! - Chinese Near Me - Pinole, California

this isn't much of a "review," but more of a personal experience I had there today. My dad and I went here and ordered to go, but we usually sit in and eat at this fantastic establishment called Panda Express. $14.50 fed 3 people (my parents and I). Today they were giving out one entree of Thai Cashew Chicken for free with this coupon: http://www.pandaexpress.com/webzine/TCC2010/images/TCC_eCoupon_071410.jpg I printed out 3 (1 per person, but my mom didn't want to go) but I brought all 3 just in case they'd let me get 2. We also had the free entree with purchase of 2 entree meal from doing the survey on the back of your receipt. I filled out 2 of these. So basically, my dad and I went to Panda Express, and the line was as long as I've ever seen..about 20 people in front of us..and by the time we got to the front, another 20 behind us! My dad and I each got the 2 entree meal with half/half fried rice and chow mein, + the free entree for doing the survey. Paid, then went back in line to get our free entree (no purchase necessary, but can't combine with any other offers, so we didn't want to risk them saying anything, which is why we lined up twice). All in all, 6 entrees (Mandarin Chicken with sauce on the side, Honey Walnut Shrimp, Eggplant with Garlic Sauce, Orange Chicken, 2 entrees of Beijing Beef [my dad didn't tell me my mom wanted Kung Pow Chicken instead]), and 2 half & half fried rice & chow mein...+ all the forks, chop sticks, straws, and napkins that we took, ALL for less than $15. Now that's a good deal. From the food we ate, the best was definitely: 1. Honey Walnut Shrimp/Orange Chicken 2. Thai Cashew Chicken 3. Eggplant with Garlic Sauce 4. Beijing Beef (2) Don't get me wrong, the Beijing Beef is really good...but it's just not as good as the top 3. These are all superb items. On "Eat This, Not That" Orange Chicken is part of the "Not That" but if you're not necessarily worried about nutrition, definitely try the orange chicken if you haven't already. I kept eating some even after I was full---that's how good it is. All in all, this was a good deal because of the coupons and such. You can see that my family is really good with bargain hunting, and this was truly a bargain indeed. 5 stars :) read more

The reason for these one stars is because of bad customer service. We had a made a online order on the app and they sent us 3 notifications that the order was ready. Only to get there with our orders not being ready and other customers in line getting all there orders. If that's the case panda! We could of waited in the damn line. DONT NOTIFY YOUR CUSTOMER IF ITS NOT READY!!! We end up waiting 20extra mins watching people that just walk in getting their orders. The worst thing was no apology nothing for there careless and the lost the order receipt. read more

Don't waste your time or money here the manger is rude to her coworkers , they only give 5 prices of orange chicken I heard the lady say " only give them 4 pieces " so rude . It's funny how they find they own the damn company . It's sad to see people work like this and have Such poor customers Service .. look my photo , literally disappointed read more

Panda Express - Chinese Near Me - Pinole, California

Today over an hour ago I ordered a plate and my side was only the super greens. Unfortunately they were so salty that I regretted taking it to go. By the time I got home, I was too hungry and too lazy to take it back, so I turned to trusted Yelp to express my disappointment. read more

Extremely small portion, did not even fill half of the container. Food are cold, looks old, looked like they been sitting for a while. Rude customer service. I don't mind if they raise the price and give a good portion. But the thing is they raise the price and gave a lesser portion. Would definitely not come back to this location. read more

Ordered party trays for a set pickup time and they started making it when I got there. Made me 30 min late for my function. The guy was nice but this isn't how a business should run. read more