I went to the new location at 130 N I-35 East Lancaster, TX and had a HORRIBLE experience. I was shocked when I saw the chow mein noodles they had on the warmers to serve because they looked leftover and dry. I was shocked with the cooks shouting from the kitchen to the Manager in the lobby. The cooks were laughing and talking loud to each other which was a shock because I have never seen that. I waited for them to make more chow mein noodles and sweet fire chicken for about 13 minutes. When they prepared my food, I found the portion size was significantly smaller than what I have always received over a decade at other locations. I challenged the young manager on the portion and she said the meat was one scoop. I shared I am a faithful customer with the chain and I know what normal processes look like and what she was offering was standard.
I ended up leaving that location and driving to the Red Oak Store #2266 (order #244122) to have the Customer service, ambiance and portion proportions I have enjoyed for over a decade. The Lancaster location is closest to me, but I will drive to have the consistent experience I have enjoyed for years. This is not a good start for this location which has great traffic opportunities. read more