I recently popped into the EDH Panda Express at prime feeding time (weekday dinner time). The line was super long. 5 folks ahead with more folks behind me in line. We stuck it out. The line moved quickly. Believe it. The food didn't run out. Folks working there were great even dealing with the not so nice clientele. I got my orders and everything were hot to go. Nicely packaged. I want to start about the staff . Kudos to the front staff (taking filling orders, cashier) and back kitchen (just cooking up items - following all those recipes, and quickly working it up). The staff worked as quickly as the customers allowed. The staff was super patient and provided attention and answered questions to every customer. I didn't see any customers being rushed or ignored even as some customers hymned and hawed over making their selections. Darn patient. When decisions were finally made, they expedited quickly and moved on. Yes, they will fill online orders as well. We ordered Beijing beef, honey walnut shrimp, orange chicken, sesame chicken, fried rice, cream cheese rangoons, and egg rolls. It was my first time ordering the Beijing beef, the meat was tough n chewy. I don't think they cut it properly , should be cut against the grain. I think it might have been cut with the grain giving it the chewy toughness. Every piece was like that. Too bad. Flavors were delicious though. Everything else was yummy. The honey walnut shrimp tasted heavenly like candy. Crunchy puffy breaded exterior. Mmm. The egg rolls, orange chicken and sesame chicken was the Hubs picks. He inhaled them. No complaints. The fried rice was great. Dome folks say it lacks flavor, but that's how it taste without MSG. Panda doesn't use MSG and that wins points with me all the time. Plus fried cream cheese Rangoons were cooked perfectly. The interior is beautifully designed. Modern, stylish. But majority of customers here don't believe in bussing their own tables. I've seen them abled body just get up and leave while waking past the trash bins. The cashier tried her best in between customers to bus n clean. The staff was capital W working. I don't dig the parking situation here though. Parking is hard to come by since this location is in the EDH town center. Busy place with a lot of businesses. Gear up to park a ways and hoof it in. Plus the lot spaces seem to be rather on the small size. Did they expect us to be able to park AND open our doors?! read more

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I just love this area and wish I lived here. We stopped in and the staff was really nice. They let me try a couple things before. I decided what I was gonna go with. The food portions are good. The prices are great. It's really huge inside more than you would think from the outside and lots of areas to choose from to sit down and great windows to have a view of outside I believe they have an outside patio area. I can't remember for sure at this moment all in all five out of five. read more

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I am so grateful to have panda express right next to my workplace! They have really great deals and coupons and prices along with the food just being fresh and amazing. I had the teriyaki chicken with chow mein, which is delicious and I got a free side and I chose the orange chicken, which was also delicious as well. I will definitely be returning at least once or twice a week. The service is impeccable. The cashier was super amazing and sweet and kind. And the restaurant is really well decorated very clean and the restrooms are very nice and large and very clean. Overall, I give this place five stars and I definitely totally recommend. read more

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Every order at the El Dorado Hills Panda Express is wrong; delayed (by 1.5-2.5 hours if using app); 1/2 filled containers; and, the food at this location is terrible. Poorly managed location. We've tried 5x in the past 6 years, thinking it would improve (How bad could Panda Express be?)...never again. read more

Paid 2 dollars extra for their "brisket" (beef jerky) and it was the worst thing ive ever eaten. Not bad other than that but just ruined my day tasting the brisket. read more

Panda Express - Fast Food Near Me - El Dorado Hills, California

Service is good, clean environment but however their portions seem less than other panda expresses!

Poala met us with a great smile, open arms and made us feel at home. The food is high standard excellence. We will go back just to see the faces of happiness read more

We had our high school baseball team dinner at the restaurant. The manager, Karen, was exceptionally helpful and amazing. We were able to order off the catering menu and have our whole team come and eat in the restaurant. The food was cooked to perfection, everything was on time, and everyone was very helpful and pleasant. The food was also delicious! They were gracious and appreciative of our business and went above and beyond to make our team dinner special. The restaurant is clean and spacious. Great value and plentiful amount of food. And again, the food was perfect! Our team ate well and enjoyed the evening! read more

If you live here or have to stop because you're on the road, don't come for anything in the world. We asked a server who had eggs and her only response was "omg," super rude, 100% of the time he gave us dirty looks not caring about anything, and the situation was extremely uncomfortable. She was incredibly rude. I would never come back. If you don't want to be treated badly, don't come. The only ones who behaved well were Supriya and the cook, but the other girl with glasses was super rude. Service -100/10 read more

Today I went for a plate of food but it ruined my day because the employee named FANZA had a terrible attitude she looked at people with contempt read more

We always go here no issues, we always receive full containers with no issues. New tall skinny white dude gives half the portions read more

Panda Express - Two entree Plate - Fast Food Near Me - El Dorado Hills, California

What can I say here we go again I don't know why I come back to this place, but I decided to order once more. What a mistake I was missing an entrée missing sauces and the proportion of food was so small. It was all rice and chow mein just a few bites of each, so I decided to call complaints since I didn't receive one entrée and was not happy at all with the quality of my food so I asked for a refund and the girl that helped me must've been stoned out of her mind or just woke up. I don't know, but she made the food and insisted that my entrée was in there and repeatedly argued with me that the portions were correct. Well sorry they weren't go smoke another one because you're so high you don't know what the hell you're doing so need less to say I did not get a refund and I hung up very disappointed got me the most lack of respect what happened to the saying the customers always right? I know what I got and stuff was missing that she made the order and insisted it was there. Well this will be my last time eating here never again and these kids that they hire need to grow up or quit smoking the weed. read more

Fresh, good food. And thank you for keeping the restaurant very clean and the tables wiped down!

It really bothers me when the line is out the door but then you handle 3 online orders between each person.

This is the worst Panda Express of all the Pandas I have ever eaten at & I have eaten at a lot of them! Lazy staff, almost all tables are dirty with food, utensils are empty, saw kitchen staff scratch himself and then cook with same gloves Food quality is terrible. Kung Pao Chicken was actually Kung Pao Zucchini with more veggies than meat. Fried rice was dry & grainy. I wonder how this business is even attracting customers. Had it not been in town center, it would have never had anyone go to it. read more

I ordered a family-style meal of 5 items. One of them being the walnut shrimp. When we opened this box the box was only half to 2/3 full. The remaining boxed items were full. After we ate, I called the Folsom store and asked to talk to the manager. I told them about the undersized order and he said that was their practice for the walnut shrimp. I told him that we paid a premium and when we go into the store and they serve us in the store they give us a full scope for all the items we purchase including the premium items. I asked for compensation and he said no. This is not the way to run a business. If I pay for a full box I expect a full box of product. I will ask for a refund against my AMEX card if I do not hear back from management. read more

Panda Express - Fast Food Near Me - El Dorado Hills, California

Thuy is the worst customer service person here. She served me the left overs and cold food. Was hungry and had to eat it like this with my family. Do not come here read more

Second time I've come here for lunch first time was at 12:45 PM today at 11:30 10 people in front of me waited in line for 15 minutes and still there were 5 to 6 people in front of me. They alternate between online orders and serving people standing in line, I walked out this time. They really need better staffing during lunchtime. read more

One star because the food is what I would expect at any Panda Express. I enjoy their honey walnut and chili crisp shrimp. The inside of the store at quick glance is nicer looking (more new and modern) than some other locations - this does not necessarily mean it's cleaner though. I've been here twice with my husband and baby because we had a gift card. The first visit wasn't terrible but the tables were dirty and during our entire stay there, not one employee went around to check or clean any of the tables. Our second visit this past weekend was terrible. First of all, it was pretty empty in there but 50% of the tables were super dirty and none of the employees seemed to pay attention or try to clean them. The thing that made this visit even worse was our interaction with one of the employees. A middle to older aged lady behind the counter grumpily greeted us. We said we were going to order the bigger plate and she asked us if we would like chow mein or fried rice. Before we even answered "chow mein", she had scooped fried rice into our container. She then had to dump the rice back out and fill it with our requested chow mein. She very quickly gave us small scoops of the rest of our food m, not once looking at us or smiling, and passed us into the girl at the cashier who was actually nice. After we paid for our food we realized we only had $1 left on the giftcard which can't buy anything on the menu so we asked to redeem that amount back in cash. The young lady then asked the older lady for help with it. That same older lady who seemed to be in a bad mood from the start, made a big deal about being unable to do that because the machine won't do that. My husband mentioned that per law (CA Civil Code 1749.5 b) we are allowed to redeem a giftcard for cash if it's less than $10 and the lady continued to argue that, that was in fact not true and their register wouldn't allow it anyway. Frustrated, we gave up and just passed the one dollar gift card to the next people in line. read more

My son brought over Panda Express and I've never had it before today. I really loved it! The Mushroom Chicken was my favorite.

I'm a bit mixed with my opinions of this Panda. This Panda is really tasty when everything is fresh, but it is noticeably stale when it's been sitting for a while. It is one of the few Pandas in the area that offer Eggplant & Tofu, which is very important to one of my vegetarian family members. Their service is all right, nothing outside the expected in a good or bad way. Their seating is very nice, but it's limited; virtually every spot feels open and "not private". Overall, a fine Panda -- will come back :) read more

Worse Panda Express in the area. I'm guessing they're not busy enough so that the main dishes circulate often. Every time I've been here (because of convenience) their main dishes look like they've been sitting there for a while! Today it was the Honey Walnut Shrimp and the Sesame Chicken. Many have like one serving left just sitting there. On the positive side, if you ask they will make a fresh batch but then you have to wait. I'll make the drive to Prarie City Blvd venue from now on! read more

This is Panda Express's new bowl size!! Understand that this is a direct result of governor Newsom's hike and employment wages..... but I'm gonna starve and go broke spending $13 on this bowl with a bottle of water. Guess I'll be making my own chicken and rice at home. read more

Panda Express - New Bowl Size - Fast Food Near Me - El Dorado Hills, California

Really nice and modern Panda Express located in a new center. Stopped by on my way home from Tahoe. Had the bowl with half fried rice half veggies and orange chicken with a side of chicken egg rolls. Everything was perfect except I felt like the main dish the orange chicken was like the crunchiest orange chicken I've ever had in my life from PAnda. It almost was hard to bite into, as if they had fried it too long. If it had been a tad softer I think that would have been more similar to other orange chicken experiences I've had. OtheR than that I hAd a really pleasant experience overall. read more

This was my first time at this location and I have to say it was a great experience. Friendly Staff, food was fresh and great tasting, portions were excellent. I had a lot of orange chicken under those super greens. I ended up bringing home left over dinner. read more

Panda Express - Orange Chicken, Fried Rice and Super Greens - Fast Food Near Me - El Dorado Hills, California

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I don't understand why this place has low ratings...it's hands down one of the BEST pandas I've been too. It's very clean and the staff is assertive! The location is also in a VERY nice area with many other things to walk to. Can't recommend enough. read more

Absolutely horrible, terrible and unacceptable quality of food! My dog won't even eat it. This business really needs to step its game up. SERIOUSLY read more

Fresh food. My kids love Pam's express. Quick service and pleasant staff. My go to place while traveling.

The food quality today was good but the service was slow. Tough business model however I continue to hold out hope for this place.

This location is the worst. I don't know why we've given them multiple tries, but we'll pass from now on. The service is abysmal. We ordered ahead, and our food wasn't ready for another 20 minutes after the time stated. That's not really infuriating, the real aggravation is when they keep serving walk-in customers and putting off the mobile orders (even after checking in). Grrrr. Better options out there. read more

I ordered 2 plates online for pickup.The app wouldn't allow me to pay with my award,firecracker shrimp, in my cart. So, I deleted it and paid for the 2 plates. When picking up my order the Mgr was shown the award and wouldn't honor it. We explained that it wouldn't work online. She stated it only works for walk ins, hello we walked in. I showed her the terms and conditions, it was for online orders as well. She then stated she needed the code. I showed her the QR code, she said it wasn't working on her computer. This mgr didn't want to give the reward. What's the purpose of the Panda Express App and the rewards offered for frequent purchases if you can't utilize them. This Mgr was making things more difficult then it needed to be. The low ratings make sense. read more

The service and the interior were fine. But something about the food at this location is off. At other locations, I am able to completely devour a full side of the super greens-- here I could barely finish half a portion, and I made weird faces after every few bites. The teriyaki chicken tasted horrible today too. But the honey sesame chicken was great! Maybe just an off day for some of the dishes? Seems like this location gets a lot of negative reviews about the food, though... read more

Great cheap Chinese food. Watch out for the "upgrade" selections. They intentionally put lots of mushrooms (which are good) mixed in with the "steak." Also, this location doesn't give a veteran discount. Probably because there's so many rich people who didn't serve at this location and they're looking after margins. Togos across the street gives 15% read more

Go to Fortune Garden instead. Same parking lot as the El Dorado Saloon. Very good food, excellent service and good size portions. Very good.

If your looking for anything fresh that resembles Chinese food...this is not your place. Normally we love Panda Express for what they are. Fast food Americanized Chinese food. Virtually nothing on the menu is real Chinese food but it taste great. We have always been fans of the concept and food. The new EDH location is clean and has a great location. I visited at 7:30pm on a Tuesday evening. They close at 9:30pm so you would think that they have food ready. As I ordered I noticed that 50% of their food options were empty. If you wanted any combo of dishes you would have to wait at least 10-20 minutes for them to make a new batch. Now keep in mind there is a line of people coming in and they have zero food to fill orders. They had plenty of employees working but seems to be concerned with having to cook food. The food that they did have looked dried up and seemed to be sitting there for hours. The fried rice I got with my order was so hard I couldn't eat it. I was worried it would crack my teeth. While the seating area is very clean, it's hard to want to come back if all you have available for dinner is old food or no food selection. read more

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We have not been to this Panda in a long time, due to poor service and portion sizes, but decided to give it a another try, since it's so close to home. The prices have gone up again, which I know everyone has, however the portions have gone down to where we left hungry. The green bean chicken was all green beans, and tasted terrible. The worst part was that I tried to use my Panda app for a small monthly reward, and the short Asian woman in the black shirt argued with me, one of the young kids actually came over and told her she was wrong and corrected her error. This woman, who appears to be the manager is always disagreeable, and makes things difficult. Why has Panda not put her through some better training, or done something about her? read more

Ordered delivery through Panda Express online. 2hr later food never arrived. Panda Express said food was picked up and they would not refund me and I would have to call door dash. Door dash said that Panda Express canceled order. Definitely do not order for delivery. I now have to do a credit card chargeback. read more

Absolutely the worst Panda Express I have ever been too. They are skimpy on the servings and the orange chicken was mush. The employees are the rudest group of people I have ever met. I have giving them many opportunities and keep getting majorly disappointed. Don't waste your money on this place. read more

I like the food I like the ambience I just think that the packaging is not environmentally friendly and that could be an improvement. Some of the packaging is plastic, which also is concerning as that could leach into the food. read more

Super bad service. We have been there 3 times now. Visit 1 was good. Visit 2 the stupid counter girl filled my to go container with the 3 selections and then decided to transfer everything to another container and jumbled everything into a Panda Express surprise. Today 4/27/23 we arrived @ 10:00 am waited to 10:08 to enter, the posted hours was 10:00, as we attempted to open the doors at various entrances all doors were locked. So we proceeded to the front door and the same, the tattooed gal who heard our attempts to enter the locked doors she then unlocked the front door and beyond and she never acknowledged us standing waiting to come in and eat. We walked in just to find the only food available was the fried rice & chow mein. Nothing else. No acknowledgment of even stepping foot into this place. Not sure if they deserve another try. Pitiful. read more