Sonny and Chris gave excellent customer service! They were both incredibly friendly, helpful, and went above and beyond! Really appreciated their positive attitudes and how welcoming they were. Thank you, Sonny and Chris! read more

Sunny is an absolute GOAT! He's amazing at his job, always brings great energy, and makes everyone smile. read more

Taco Bell - Fast Food Near Me - El Dorado Hills, California

This might be the worst Taco Bell I've ever been to. I used the drive-through and there was only one vehicle in front of me and I sat there and waited just over 20 minutes to get my order. I ordered a crunchy taco and a large nachos with the chips on the side. They didn't hardly put any cheese whatsoever on the taco and I don't even think there was a full teaspoon of meat or beans for the nachos. It was terrible. read more

Taco Bell - Large Nachos BellGrande - Fast Food Near Me - El Dorado Hills, California

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I had such a great experience at Taco Bell thanks to Jacob! He was super friendly, welcoming, and provided amazing customer service. He went above and beyond to make sure everything was taken care of. It's always nice to come across employees who genuinely care about their customers. Jacob definitely deserves some recognition for his hard work!! read more

Food is legit if you are a Taco Bell fan but the staff and management are awful. I was in the drive through line for 45 min. Then they incorrectly charged my card and gave me someone else's food. Had to redo and wait another 10 min. Will go to the Folsom location instead. read more

Sonny is the best one at this taco bell, such a funny, cool and positive guy full of energy giving out crazy good vibes. Huge thanks for his service :) read more

The drive thru took forever. Ok, not quite forever. It took 23 minutes with no car in front of us on a weeknight at 6:30 pm to get 6 tacos and chips n cheese. None of which were special order. Plus the container for the cheese was less than half filled. Ugh. The drive thru cashier was polite and kind. He took my order, asked me to verify the screen to see if it was captured correctly. I confirmed. He was working. Not sure if his team members in the kitchen were though. He was doing his job taking drive thru orders. Quickly the drive thru line got backed up. From zero cars to over 5. From my vantage point, I couldn't tell if there were more cars around the corner. Probably so. read more

Taco Bell - Cheese for the chips. Less than half filled. - Fast Food Near Me - El Dorado Hills, California

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The service is so bad app tells me the food is done when in reality I have to come and wait 15+ minutes overall horrible place

This used to be a reliable, go to place for me with reasonably priced items. However, the prices have gone up and the portion sizes have shrunk to ridiculous levels. I keep trying to see if the food portions get better, but I challenge anyone to find the meat in this crunchwrap supreme! What a waste. Done! read more

Taco Bell - Meatless crunchwrap not so supreme - Fast Food Near Me - El Dorado Hills, California

Ordered the Tajin Gordita crunches tonight. They did not include the Tajin packets and they gave me literally 1 hot sauce packet. Terrible service! read more

they are terrible, they took almost like 20 minutes in just 1 burrito that's insane. and they don't even take care of hygiene. highly not recommended this place terrible customer service. never come back read more

Two stars and the reason truly is because their drive-thru is fine, their food is fine. However, today since the drive-thru line was crazy at 130pm I went inside to order...thinking it would be faster. Zero staff to take orders and signage asking customers to place orders at the kiosks. It appeared there were only two people to be working. One taking drive-thru orders and one preparing food. I felt incredibly bad for an elderly couple who were trying to use the kiosk and waited at the counter for assistance and never receive any. They unfortunately left before I could offer to help. Taco Bell, please take note, impersonal service like this, will end up losing you customers. read more

Taco Bell - Front counter where taking personal orders is not offered. - Fast Food Near Me - El Dorado Hills, California

Took forever just to order in the drive thru. Told us to wait and we were there for 2 minutes of silence. Literally did not have anything that someone at 12am would go to Taco Bell for. No Baja Blast, Nacho Cheese, and gave us straws with no wrapper? Just a straw they probably touched with their bare hands. This location should not be in El Dorado Hills given the fact it's so trashy, go anywhere else. read more

They need to call the health department on this location. We walked in and the smell was really off-- we thought maybe they were having a bathroom issue. I didn't eat and neither did my husband becuase we were not hungry, only my son did. My son got food poisoning that knocked him for two days. He's 9 yo and he could have gotten seriously and deathly ill. Shame on you. read more

Every part of the experience feels like a social experiment to see how low the bar can go. You walk in and immediately feel like you've interrupted something important (probably a break that never ends). No greeting, no urgency, just vibes, and not good ones. Then comes the order, somehow wrong in ways that feel almost intentional. Like there was effort put into not getting it right. And if you think asking for it to be fixed will help... think again. It will be worse than the mistakes on your first order. At this point, you'd have better luck letting a toddler cook you dinner. Do yourself a favor and drive to literally any other location. read more

Order was made incorrect. Trying calling the store 3 times and no one picks up. Hopefully this review gets to corporate to have the store Answer the phone during operation hours and for manager to check orders before it goes out. Thank you. read more

Super surprised how dirty it was inside. Floor was sticky and tables looked like they hadn't been cleaned in a while.. I stood there for 10 minutes waiting for my dine in order not realizing the order in the bag was mine. No one bothered to tell me it was ready even though I was the only one inside. Wow I'm almost afraid to eat my cold food now. Very disappointed in this Taco Bell. read more

This place blows. Don't go here, staff is rude, takes forever for your food and it comes out incorrect. Save your money

Would give zero stars if I could. I went tonight and ordered 4 quesadillas (all with different items in them), 2 burritos, 2 tacos and a Mexican pizza. I asked if they could simply label the quesadillas so I know which one was which so we didn't have to open each quesadilla to see which it was. I get halfway home and discover that nothing is labeled and they never gave me the tacos. I normally would just say screw it and drive home but I decided to go back since. The woman at the front felt bad and said they would remake them with labels and tacos. she hands me the bag and I see that the quesadilla on top is labeled cheese so I think we are all good. Guess what... nope. When I get home, I discover that the one labeled cheese was actually the chicken one and none of the other quesadillas were labeled. The fact that I had to drive all the way back and then they still decided that they were not going to do a simple shorthand label is pretty crappy. Also, if you want a quesadilla with melted cheese, this is not the place. But, if you want missed items, nothing labeled and cold shredded cheese instead of melted cheese... definitely check this place out. read more

Came by for their new menu.. first time at Taco Bell in a few years. Fairly good and decent for the price! Was soo hungry we didn't take pictures of the food. Cheesy Gordita crunch 4/5 Chicken crispy cantina taco 5/5 Avocado verde sauce 4/5 Grilled cheese burrito 4.5/5 Baja blast drink 4/5 Spicy potato soft taco 3.5/5 For local reviews or travel content you can find us on most socials @sunsetourist read more

Taco Bell - Receipt - Fast Food Near Me - El Dorado Hills, California

Service was horrible we wanted to pay the counter with cash and ended waiting 15 minutes to pay terrible service place is disgusting chairs look like they haven't been cleaned since the 1950s on teenager laughed at us when I dropped a sauce packet on the ground did not give us are full change tables again disgusting they are super sticky menu is very outdated took like 15 minutes for us to get our drinks they are laughing at my name workers are leaving trash on the ground terrible experience for me I am the food is cold not even hot the fountains are super dirty I can't even imagine a tea looking like this it obviously is not a kept up restaurant looks like the wood is rotting on the tables the gatorade doesn't even taste like Gatorade the Baja blast from Raleys is better 0/10 do not recommend read more

Horrible service, yelled at us that our order was ready and very impolite. One of them was screaming in the kitchen. The cheese on my taco was cold and so was the lettuce, the kitchen was dirty and a male worker was staring at us and yelled at my friend his stuff was ready. We are kids. Also ignoring my friend when he needed something after he asked about 5 times. And got his order wrong. read more

Taco Bell - Very dirty inside - Fast Food Near Me - El Dorado Hills, California

Good tasting tacos. I'm not one to try the newest fads in Taco Bells creations. We usually order the 12 pack crunchy tacos. Also the bacon crunch wraps for breakfast. Fresh tacos. For fast food:) read more

Date: Saturday, June 29th, 2024 Time: around 11:30pm Feeding: 2 people Meal: late Dinner Ordered: via Taco Bell App *Cheesy Double Beef Burrito: REMOVED Reduced-Fat Sour Cream, Seasoned Rice, Fiesta Strips ($2.79) *Loaded Beef Nachos: REMOVED Beans, Reduced-Fat Sour Cream ($2.99) *Crunchy Taco ($1.89) x3 *Burrito Supreme: REMOVED Reduced-Fat Sour Cream ($4.99) *Mexican Pizza ($5.79) *Chicken Enchilada Burrito: REMOVED Seasoned Rice, Reduced-Fat Sour Cream ($2.49) *Fire Sauce Packet x15 *Diablo Sauce Packet x15 I love me some Taco Bell. Especially a crunchy taco. When we got here, there was a line, so I guess this is the happening late night fast food spot when in El Dorado Hills. It didn't take that long to get thru the drive thru. We just told them we placed a mobile order and they reconfirmed everything above including all our sauces. They ended up forgetting our nachos. I always count the number of items to see if anything was missed. Since there was a line behind us, the hubby didn't stay at the window when I was counting. The drive thru line was long, so I just walked up to the window and told them. They quickly made the nachos and we were on our way. When we finally sat down to eat, we realized they forgot all the sauces. What's TB without the sauces?! Luckily we had some leftover Jack taco sauce so used that instead. But very disappointing. One day, there will be a fast food place that gets our order right. Unfortunately TB was not the one! REVIEW #3478 read more

Late evening dinner on my way home from work. Went through Taco Bell drive thru. I couldn't hear the first gal through the intercom. Very light spoken. She was very nice however. Great service from the employees with good energy and urgency. It wasn't busy so I got through the line pretty quickly. This atmosphere at this location appeared very clean. My disappointment was when I got home after two minutes and my soft tacos were cold. At least the tortillas were. It was as though they just took them out of the refrigerator. I had to go home and re-heat them. This seems to be very common at this location. Disappointed that it's happened more than once. read more

They always mess up my order and don't even bother asking for sauce through the app your not gonna get it and I had a coworker place an order for pickup at the DRIVE THRU and when I got up to the window I was told I had to go inside what a waste of time read more

I went through the drive through late Monday night, the young lady working the window was so sweet and so kind I needed to let it be known. I didn't catch her name but she was a doll! :) read more

service was terrible. they didnt have nacho cheese or the baja blast at all. ran out of straws too and gave out unpackaged straws. no sleeve on my doritos locos tacos supreme. im pissed. i wish i talked to the AI bot instead of the employee. read more

How hard is it to make a taco without breaking it into a dozen pieces in the process? Apparently it's impossible for these clowns. One thing I know for sure is the shells don't start off broken. The place is called TACO bell. It shouldn't be hard to do ONE THING right. Thankfully Jack in the box is right across the parking lot where you can get their insanely addictive tacos. Maybe a little more supervision would produce better results. read more

Zero stars. Avoid...avoid...avoid... Waited on order for 30 minutes. People started leaving. Ended up leaving without food or refund. Workers didnt care and didnt want to help. What a circus. Hope you are the next one to close down and employees can't find work since everyone else would rather hire monkeys. Enjoy your $25 dollars while you can, monkeys and robots are taking your jobs. Ill see you on the side of the road begging for money soon. read more

Well, that was a one and done. Ordered off the breakfast menu using the app. Not bad, fairly easy to do. I selected drive through. Got to the ordering station and gave my name, and my order details came up. So far, so good. Then, it went downhill. Got to the pickup window and was handed iced coffees. I had ordered hot. No biggie, easy to fix. I'm handed new drinks, shortly after that the rest of the order. I head back to the office. I hand my wife her stuff, and get my own. First thing I do is take off the lid. I do that because I want my coffee to cool down. That was not needed in this case. The coffee was barley above room temperature. What. The... I won't finish because children might read this. I'm not going back. We have a microwave. The bitterness of the coffee matched my feelings for this location. The food, meh. A solid 2/3. Best I can say is I wasn't hungry afterwards. I have no doubt I'll get Taco Bell again. It just probably won't be from this location, and it definitely will not be breakfast. read more

the service is always terribly slow and the workers are hella ghetto and trashy. food is always terrible. i just got a baja blast soda and it's so shitty with no flavor read more

Taco Bell - shitty baja blast no flavor watered down - Fast Food Near Me - El Dorado Hills, California

I saw how bad these reviews were but I figured I would give it another shot, bad decision on me, I did an online order and it took over 30 minutes to get it. This seems to be a common thing. The only reason it is here is because they got the food order, right. Moving fast joking around talking to each other just not concentrating on. Disappointing! read more

Ordered in store on the kiosk, am currently still waiting for food after sitting here 10 minutes. And, I can feel I am still behind at least two other groups. They appear way understaffed as the ten minutes I've been here they have brought out one order, for one person. All the guests appear to be very frustrated at the time they have been waiting. I would not recommend eating inside. It is terribly slow!! I would guess I am here at least 20 minutes before getting 'fast food'. read more

I wish I could give you zero stars. Poor service, dirty tables and no human interaction. The food orders were the same but no marking or communication of the differences we ask for. I guess if your goal is to be disappointing, low value and no need for personal skill you're mastering it! read more

This is a very poorly run Taco Bell. Things that were wrong with my order/experience: - My grilled cheese burrito contained no black beans (I swapped beef for black beans when ordering) and had no grilled cheese on the outside - My cinnamon twists were forgotten from the order - Requested sauces were forgotten from the order - I got chips and cheese as a side. I kid you not the container of cheese was practically empty - No utensils were included - The order took 15 minutes longer than stated in the app ETA - The bathrooms are FILTHY (from separate experience this same week when I actually went inside to fix order issues) That being said, the coworkers were kind and helpful. Perhaps more of a management issue... read more

Update: I don't know if enough people complained or if it's coincidence, or what, but after I posted my review service got significantly better. (You'd think I'd stop going here after rating it 2 stars, but , common - it's Taco Bell. Even when it's bad, it's good). Anyway, the chips and twists have been a full portion, order pickup has been speedy, and they've gotten my order right. I upgraded from 2 to 4 stars because it appears they listened and are trying to do better. If it stays consistent, I'll up it to a 5. Original review: This location has gone downhill. They get my order wrong at least 75% of the time, the drive-through moves at a snail's pace, and forget about ordering inside the store - it takes as long as a sit down restaurant to get your food. Tonight I ordered online, as ASAP, and it took 35 minutes to get my food. After 25 minutes, and then providing food to the 3 people who came in after me (I know they ordered after me as I saw them ordering on the screen) I inquired as to what was taking so long and the response I got was "we'll make that now'." NOW you'll make it?? What were they doing for the last 25 minutes?? It took another 10 minutes to actually get my food, and they still got it wrong! (and I was charged extra for the wrong order! Lol!). Addition, This location consistently gives tiny portions. Every single time I order the plain chips and cheese nachos they put literally 5-6 chips in the bag (half the time they put only 3-4) and instead of using the larger of the sauce cups, they use the teeny tiny one that is not even 1" deep and they only fill ithalf full. Same thing with the cinnamon twists - If I'm lucky I'll get about 5 twists in a bag. I've been to other locations where they filled the bag full (which is what they're supposed to do). And when I tell them and ask for a full serving, I am given another tiny bag with just a few chips or twists - lol. If this only happened occasionally, or if they actually gave me a bag with a full serving when I complain, I'd just assume it's staff being lazy, but since it happens every. single. time., I can only assume it is leadership telling them to do this. read more

I rarely come to this Taco Bell because there always seems to be a problem with my order... either the food is poorly put together or it's incorrect. I know these things can sometimes happen anywhere, but for whatever reason I'm consistently having problems here. This is probably the 6th or 7th time in a row where something with my order is incorrect. This time, I asked for two fresco style tacos and I ended up getting two chicken tacos with cheese. The time before that, I got two tacos with no meat... just lettuce. Before that, a burrito was missing meat. Unless I want to drive back from home, there isn't much I can do. I'm not coming back because assembling tacos seems too difficult for the employees here. read more

I'm no hater of Taco Bell... in fact, I eat at TB way more than I should. So much that the local manager knows my name. So I was pretty surprised when I visited this Taco Bell (in El Dorado Hills) for lunch after visiting a client. The place was clean, and the people were friendly, but there was a HORRIBLE bathroom smell that hit me when I walked in. I chalked it up to bad timing, but when I went back two weeks later, it was the exact same smell inside. I don't know how they're doing their cleaning, but it's not working. I've never had that kind of experience at any other TB. read more

Food was fine but the service was horrendous. Why was I able to select order for pickup on the app if the inside closes??? I saw my food on the pickup shelf. I tried one entrance-- locked. Tried the other, it was locked as well. NO SIGNS SAYING THEY WERE CLOSED INSIDE. A super sweet CUSTOMER, who was already dining inside before the doors locked, had to go up to the staff to let them know I was outside. SHE (the customer) was the one to relay the message to me that I had to go through drive thru. Are you kidding? This is unacceptable. When I was in the drive thru, I saw another customer trying to open the locked doors. 1. Remove feature to order for pickup on the app if you're not gonna allow for pick up. 2. If for some reason you can't achieve #1, have signs to indicate the doors are closed, and to instead go through the drive thru for pickup orders. Which btw is already an inconvenience because now we have to get back in our cars and sit in the drive thru line-- we ordered for pickup to avoid this exact thing. 3. If for some reason you can't achieve #1 AND #2, have a STAFF MEMBER tell me to go through drive thru. NOT ANOTHER CUSTOMER?? What is wrong with management here? BTW You forgot my hot sauce too. read more