The food is good. But if the lady serving you at the Auburn location does not like you, she will intentionally give you smaller portions of certain parts of your dishes. Like she will give you alot of chow mein or rice, but only 5 honey walnut shrimp(when you already have to pay more to include this in your plate) I love Panda but I go to the auburn location rarely because of the staff making your dishes. If the lady gives the que to the other staff that she does not approve of you, then the other staff will make you wait just to pay for your dish after it's already been made with the smaller portions your plate was already reduced to. ( if you've ever seens Seinfeld's episode of 'the Soup nazi', this is the same thing) Someone holding your food hostage or denying you your food, because they don't like you.) read more

Anyone else experience health violations with Panda Express employees? My husband just went and picked up our online order(great deal at $3 off), and while he was waiting in line, he watched and spotted at least 10 health code/food safety violations. NOT OKAY. Anyone else have this problem?? On the plus side customer service was good. read more

Unfortunately, I haven't tried the food at this locatio. Never got the chance. I just went in to give it a try and there was this gentleman in front of me holding a dog. It was not a Service Dog! I made a snarky comment and then left. As did the people behind me. read more

I love that Auburn has a Panda Express! I love they're food, especially for the price. The serving size is really good too! I recently had a great experience there! After I recurved my food that I'd ordered via mobile app, (which they all did on time!) my hands were full of food, soda, toddler and baby in car seat. A sweet worker who was washing windows, stops what she was doing and offers to carry my car seat which was the heaviest item! I gladly obliged and she held the door open and walked to my car with me and even set him in the car for me. So kind of her! The only reason I didn't give a five star review is because most times we go in there, the tables are dirty and so is the floor. Just needs to be kept up with the cleanliness. Otherwise, great job Auburn Panda Express! read more

Please bring back the sweet fire chicken PLEASE! I was shocked when I went to panda today and found out it was no longer available. I ordered another chicken entree and it wasn't as good. This was our families go to weekly game night dinner. I know I wasn't the only person that ordered sweet fire cuz the tray was usually almost empty and I had to wait for more. I hope the deletion of this item is only temporary maybe due to covid- ?? read more

Rather disappointing visit. My kid loves Panda though, so we went and she was happy to be going. The wait was long. My kid ordered the kid meal as always. They didn't give us the included cookie so I asked about it. The cashier said they were out of cookies. And I said, "but one is included with the kid's meal". I get running out of things, but she could have at least offered us something in its place. I didn't feel like pushing it since the line was very long. Plus side though is my kid might not want to go again. read more

There was a very rude woman in front of me today, but the Auburn staff handled her as best as they could. Nothing was going to make her happy! I thought all the staff were great, the food was wonderful and Sophia W. was TERRIFIC! She did her best to assist the cranky woman but again, nothing was going to make her happy. I apologized to Sophia for having to put up with people like that! The food is great so the place is packed! Try a little patience people! read more

I love this place! My absolute favorite panda express is the one in Hawaii. Always got way more food and more choices there, but this is really good too. Always get really good service and the food is good. read more

We really like this Panda Express. Employees have been nice.Inside is almost always clean. Sometimes we try samples before ordering. Most of the entrees look and taste fresh.But some times a one or two should be tossed.But that could be said about many other Pandas. read more

This is a follow-up to my review of 3/29/2019 when I was shorted food on a takeout order. The next day (after they returned the phone to the cradle) I was able to call and speak with Rashel about the incident. She apologized and said that I would have "a free plate in the managers box when I came in the next time with my name on it". Long story short when I went in for the free plate no one could find the tag and the server did not know any Rashel's that worked there. The situation was really uncomfortable and yes I walked away paying for another plate. The $8 is not the issue. The issue is the sheer incompetence of the people running the place and egregious lack of customer service training. Will I go back? Probably at some point and time, but I will also tell my story to many more people. Hey PANDA, look up the term good-will as it relates to business. Bill C : ( read more

This review is mostly for the location manager - I second the irritation others have expressed recently regarding having to wait for food at the opening at 11:00 am. You should be ready for business when those doors open. There's no excuse for having to wait 10 minutes while the basic chow mein is cooked. What it causes is a backlog on the line and your servers get confused and often serve people out of order, which really infuriates those that are still waiting. Second issue is consistency in the size of portions. Your servers all have different ideas of a serving size. I buy the walnut shrimp often; sometimes I get 5, sometimes 9. I often split with my wife. Not getting an even number is not the issue but for the extra money for a delicious side, there's a big difference between 5 shrimp and 9 shrimp. Same with other sides which are less easily quantified. Give some training; perhaps use a ladle and teach how to level it off so everybody is treated the same. But remember please ... a healthy spoonful is always appreciated by the customer. The food tastes great and the price is very reasonable. That's what brings me ... all of us ... back. read more

Well, this place definitely needs new employees. Tonight the first girl we were greeted by was in a very bad mood. My mom and I felt like we upset her by just coming in. The food was not very flavorful, very dried out and greasy. They were out of some soda and some poor lady wanted to give her soda cups back because the sodas she wanted were out. She was going to "pay it forward" by giving the next people in line the money she paid for the drinks with or just give them the soda cups she paid for and the girl at the cashier was like, I can't do that. I was so disappointed, what has happened to just being kind and serving others? But the best thing that happened tonight was when I went in to refill my water. The girl that checked us out at the cash register was helping customers and yelled over at the other girl (the one who helped us with our food when we came in) and said "come ring up these people!" Then the one girl walks out of the break room and looks at the cook and sticks her tongue out at the one helping customers with their food. Wow! So professional and definitely makes me want to return. (Sarcasm). Hopefully they shape up, I used to love Panda Express. Oh, and turn the A/C down!!! read more

The worst service I have ever experienced! We went into P.E. on Saturday evening. The first person waiting on us, Kaia, was the rudest I have ever encountered. Since wouldn't explain anything to us and just pointed at the board. Not to mention she yelled at the customers, for no reason whatsoever. My husband, who has the patience of a saint, actually told her to leave her attitude at the door or don't work there. The others were trying to be helpful, particularly Brandon. However the cashier didn't even know how to run credit cards. The food is way too mediocre to ever go back. I don't understand how the owner or manager could run a business so poorly and expect to stay in business. Speaking of manager, why wasn't there one on site that night. It was the busiest time on the busiest night of the week. We are happy to tell everyone of our bad experience and steer them away from this terrible restaurant. read more

I loved Panda Express and my favorite entree in the menu was the Sweet Fire Chicken Breast. Apparently, it is now discontinued. I will no longer be ordering from there a frequently as I would have. I am very upset read more

Bring a coat or sweater. It's seriously freezing in this place. End of November and AC is on full force.I complained and heard at least three other customers complain to staff. Apparently the cooks like it cold because it is hot working the line so staff just shrugs it off. I can relate to this as I have worked in the food service industry and the kitchen can get pretty hot. However, I don't think the customers should have to sit in an ice box and shiver through their meal. It's like trying to eat your lunch while sitting in a walk in freezer. Its seriously that cold. Turn down the AC please and maybe buy a fan for the chef read more

My friend and I stopped by to order take out yesterday, April 18th. There was no line so we expected a short wait. We ordered a 2 item meal and a 3 item meal. Also asked for extra mustard and chili sauce. After a lengthy wait our name was called. While paying, a customer was very upset and complaining about her order. Red flag!!! When we got home and opened the bag we were shocked at the sizes of our meals. The meals were both in a very small styrofoam box. Much smaller than their normal take out boxes. The quantity of food was child size. We paid regular prices for child size meals. There was 2 packets of chili sauce, 1 packet of soy sauce and no mustard. The young female employee waiting on us seemed distracted and lacking focus. Definitely won't be returning. read more

Very sad!!! 8:20pm tonight, everything is almost filled to the brim except for the 2 main staples, fried rice & chow mein! So I had to wait 5 min for chow mein to be cooked. I only get a 30min lunch There was only one employee up front & visible. Then after a few min 3 people walk out of the back. Unacceptable for rice & chow mein to be that close to gone & nobody cooking more ahead of time!! read more

This is the second week in a row when I come in to get food and the same two employees are on break at the same time, just sitting there while the other two employees are trying to help the customers. Last week it was a wait of more than 15 minutes with only one person in front of me. This week, they ran out of steamed veggies and both of the employees on break were they only ones who could make them. Who allows breaks to happen at the same time when those are the only employees who can make food for the establishment?? When the cat is away the mice are relaxing & not caring about the service they give. read more

Where do I start...the line was out the door, there were two girls working, one which almost feel twice and was as slow as a snail. They didn't have any of the fresh choices I wanted. We get our food to go and I come home to find my chicken over cooked and cold, my chow mein extremely dry and the shrimp was hard as a rock. I'll be skipping this place from now on! Ps: I ate two bites and threw it away! read more

Terrible service. Smallest portion sizes of any Panda Express. Tables are always dirty!! Epic fail!!!

Im a frequent Panda Express customer. Love the food portions, taste and service I usually receive. Today I was in Auburn, first time here. Food was not fresh, portions were smallest ever had, and customer service could be improved. read more

None of the food I wanted on my dish was fresh and the girl helping me looked like I deer in the headlights when I asked how long id have to wait to get a fresh plate. No one was smiling nor did they seem to have a shred of understanding as to what it means to work customer service. read more

I made an order online for my dad but when my dad got to the store to pick up the food they looked for the order and then realized that someone had taken his order. The manager was pretty upset and remade his order. When my dad got home he noticed that they had gave him more zucchini than chicken for his kung pao chicken plates. This is frustrating not only because of the little amount of chicken but because they took even longer then anticipated. read more

I love panda but this location is terrible portions are so small. Employees are rude and my food was not fresh. Extremely disappointed and I will not return. read more

Panda Express - Chinese Near Me - Auburn, California

I was here this past Sunday afternoon. It wasn't too busy. However, Kyla had not energy and looked as if she had been out the Night before and didn't want to be at work. No enthusiasm when serving us our food. Didn't even smile. Pearl was working away and running circles around Kyla. She was coming, ringing and did it all with a smile. read more

I've been to this Panda about 10 times. It's always dirty. Employees don't seem to have the time to clean off any tables or the soda area. At this point, I always get my food to go because it's too gross to eat there. They are usually out of a lot of items and the line is slow. The employees seem overwhelmed. More staff or better management appears to be needed. The quality of the food is good and is the same as all Pandas. read more

Slow moving, new staff constantly, good food generally buy sometimes they seem unprepared for the rushes... I waited in line for about a half hr one time;thank goodness it wasn't one of my lunch breaks or I'd have been another one of their cranky customers. I'm usually behind or in front of someone who's not very pleased with the wait.. read more

I used to eat here all the time, I would order a panda bowl chowmein and orange chicken. It used to fill me up. A while ago they changed the size of their bowl to a smaller size. I get it that is happening everywhere right?! So i didn't go in for a long time because it wasn't worth the money. I just tried it today and now they don't even fill the smaller bowl all the way up. Way overpriced for what you receive. What a joke. I will never eat here again. It pissed me off and ruined my appetite. read more

I have been to a lot of Panda Express locations, but none of them take care of my family, friends, and my experiences better than this one. For starters, I have always had friendly service behind the counter. There's one gal, Sophia, who has always gone above and beyond in doing little things to make people's day. If you're in and you see her, you're in for a good time. Secondly, and I'm not sure if these guys actually do anything differently, but the food at this Panda tastes better than when I go to other locals. I usually end up with bottom of the pot items if I try other places, but here they keep it fresh and moving. I definitely think this is my favorite Panda around, so head on in and enjoy! read more

Wow. Location in Stanford Ranch. I know its fast food, but SO disappointed in the rude management. Busy location, presumably for lack of alternatives nearby. That's no excuse not to be clean or polite. read more

Shout out to Sophia! There was a DISASTER in the bathroom and she took care of it so fast and was very apologetic! Gave me and my cousin some coupons even though she didn't have to because I come here all the time. So shout out to her and i will be back as I work at Petco across the street! Great customer Service and awesome hard work Sophia! read more

I realize this Panda Express has only been open a few weeks and maybe they're still working out the kinks but we've been here twice now and the service seems to be getting worse. The line to order is horrendous, took us almost a half hour to even get to the counter! All of the tables were dirty and the young man that came to empty the overflowing garbage, walked right past with a cleaning rag and didn't clean any of the tables. The food quality is decent, and most of the employees are pleasant. Whoever is managing this location take note!!! read more

Very disturbing: I will not be coming in during cold and flu season they handed a bag to a customer they didn't have an item ready to go. Than took back the beg to keep it warm & put it in with the other food not yet served. read more

If you are in a hurry at lunch time go somewhere else. I have been to this location and 5 or 6 times and walked out a few times. They consistently only have 1 employee working the food line and 1 working the register, even with customers lined up past the entry doors. And when a cook puts a fresh food item on the counter the food line worker stops severing customers and replenishes the food. The food and employees are great but management needs to have 2 employees serving food during the busy lunch hour. read more

The food looked like it was recycled from yesterday. I got there first thing upon opening and entrees were half full. Never going back.

Taste very good and I can't wait to find out what is going to happen when I get the food tonight yummy

This location seemed understaffed.About three customers in front of me and it took them almost 30 minutes to get my one plate to me. Employees where okay.Inside looked clean. A lot of the fired dishes in the pans where burnt. Needs lots of improvements. Two to one star.Very rude employee was the worst, read more

I have never been to such a unprofessional establishment in my life, this location makes Auburn look bad. Within the 15 minutes it took them to prepare my food, two of the employees got into a fight, one employee was crying and talking about wildly inappropriate things and my receipt was thrown at me after I received attitude from the cashier because I requested sauce. I am honestly in shock that no changes have been made to improve this location. Because the employees alone are destroying it. read more

the staff crew needed some work with there training. I wish the lady serving me had a better and more positive attitude. overall decent fast food but staff needs work. read more

Trash. This is one of the worst panda Express i've ever been to. Literally trash all over ground. Two employees on break. No clean tables. Employees Coughing on food plus eating behind kitchen. They even messed my food order. Food did not look fresh. This place is pure trash and I believe those employees should only make 5 bucks an hour because they do not do anything. read more