All I have to say the service here was amazing because of one staff member. His name was Trevor and he really was nice and welcoming when we were ordering also came to check if the food was alright. Never in my life had this happen at a fast food place. Great customer service! read more

This is such a pleasant place to eat. The food is great. Employees kindly pleasant. The vibe is upbeat. What an oasis in a brutal world. Thank you. read more

Absolutely horrified. We placed an order through the app for drive-thru before 10am. There were only five cars ahead of us, yet it still took nearly 30 minutes just to reach the window--only to be told to pull forward and wait even longer. When we finally got our food, the hash browns were greasy and the bread on the chicken sandwich was undercooked and mushy. That alone was disappointing, but what pushed me to write this review was what we discovered in our drink. We ordered a large Dr Pepper, and when my husband went to take a sip, he noticed something in the lid. After removing it, we were horrified to see several ants floating in the soda and crawling around the rim of the cup. This is absolutely unacceptable. Not only was the wait and food quality poor, but finding insects in a beverage is beyond disgusting and raises serious concerns about cleanliness and food safety at this location. Let me add. I called the location 4 times with no answer. We picked up our food at 1015 and called by 1030. Horrible. read more

Chick-fil-A - Soda with ants - Fast Food Near Me - Auburn, California

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This is the worst location I have ever been to! I placed an online order for carry out at 10:11am. Checked in at 10:14am, said my order would be ready in 1-6 mins, went inside at 10:18, and told the cashier my name. The cashier said it was on the screen and should be out shortly. At 10:31, I had not received my order and I asked how much longer and that I could just cancel my order because I had somewhere to be. There were 3 employees standing in a crowd in the back staring at the kitchen, and the cashier asked them how much longer and he said "when it's ready." When I pulled into the parking lot there were 4 cars in the drive thru and one person eating in the lobby so I know it wasn't too busy. I told the cashier I would just cancel and then out walks somebody with my order at 10:35. All I ordered was a large hash brown, egg white grill, and medium sweet tea. 21 mins for two items is insane, I could have drove to the Roseville location and been treated way better. As I was leaving the person in the lobby said this location is the worst and I have to agree, will not be back. read more

We ordered 3 kids meals, and I watched the manager give us the kids meal bag, with only the nuggets and the toy. We were also missing 4 milkshakes and 1 pineapple dragonfruit sprite. They came with our 3 milkshakes and the drangonfruit sprite. We told them we were missing the milkshake and the 3 kids fries. They came with the milkshake and the one kids fry. We proceeded to wait in the pick up area, they came and asked us what we needed. But at this point we had told them several times. To the cashier and the employees. Instead they were all talking and leaning forward in the kitchen counter taking to the cooks. We waited more than 15 minutes for just 2 kids fries, (small fries). For the last time they asked us and we had told wait an additional 10 minutes. We decided to order a large fry, inside to the table. The manager delivered the tray with the fry, just dropping the tray. If it weren't for our reflexes, the tray would have dropped alongside the fry. overall the service was horrible. I would give a zero b it that's not possible, so I give them a 1. read more

They charged me for the wrong order, did not give me the sauces I requested/wrong ones and messed up my drink order all in all absolutely unacceptable! read more

Don't bother going, if Charlie is working the drive though and she doesn't feel like doing her job she'll just laugh at you through the intercom and decide not to take your order. Worst fast food experience of my entire life read more

Food is pretty standard for a Chick-Fil-A, but we loved the amazing service! My friends and I were looking for a place to chill in the AC to escape the heat, so we decided to stop by this Chick-Fil-A for some mid-afternoon snacks. We came on July 4 afternoon around 4 pm and it was pretty empty. I got an Icedream cone for $2.25 and it was the nicest looking soft serve I've ever gotten from a fast food place. It was delicious and really hit the spot on a 110 degree day! My friends got chicken sandwiches and enjoyed them as well. We chilled here chatting for about an hour or so and never felt rushed. The employees were so nice and even came up to the table to bring us waters and clear the table when we were done. I've never had such good service at any fast food location before. Would recommend this Chick-Fil-A in Auburn if you're ever in the area. read more

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Im pissed!!! First time trying this place out to get a spicy chicken deluxe sandwich to get home and get a plain ass sandwich not even mayo on it. Never will I go there again. But thanx for taking my money. Hope my trash can enjoy it. I know im still hungry and pissed off! !! read more

Chick-fil-A - My plain ass sandwich WTF!! - Fast Food Near Me - Auburn, California

I should've looked up the yelp reviews before I came. I came here because chick fil a (to me) is known for its super efficient drive thru. 30 minutes from a few cars behind the menu is unacceptable for the brand. read more

As always the food was great at Chick-fil-A but Trevor made our visit all that much more enjoyable. Trevor was very friendly and funny, he had a witty sense of humor with a professional flair. He made suggestions to our order and even suggested a grilled chicken patty for our dog in the car. The store is always clean and welcoming with the employees on the lookout for debris and dirty. read more

Absolutely amazing! I tried the breakfast sandwich sandwich there it was amazing! Also the service is on point (as always)! Thank you.:)

Don't bother coming here if you want a fast experience. May as well go sit down somewhere else. Waited over 30 minutes for two small breakfast burritos that were barely even warm. Haven't had a good experience ever going inside, hit the drive through or go somewhere else. read more

This place is so fake... these smiles are paid to put on for sure. Takes forever and the chicken sucks...

Lady at the register about a week ago "forgot" to submit my dine in mobile order so I was waiting for a good 15 mins while everyone else behind me was getting their food straight off the bat. After i finally got my order it was short on chicken. I got the salad and I mean it literally looks like they tossed a teaspoon full of chicken and put as much greens in as possible. I got nuggets and was short on that too. Honestly wouldn't go here, they ration as much as possible and the service is bad. As i was waiting 15 mins for my order a group of the workers were in the back leaning against the wall just chatting as I'm at the register waiting for my food. Even the manager themselves seemed careless. Horrible service. read more

I really like the employee Trevor he had good customer service and made my day that's what makes getting fast food better

after crying in the parking lot after a bad day, a girl just wants some fries. and then i get this at the rocklin location! (the 2nd and 3rd pics). it wasn't filled all the way, cold, and tasted old. i was so sad and wasn't satisfied so i went to another location; the auburn one instead on the way home! and lemme tell you i'm only going to the auburn location from now on bc they served me the most SCRUMPTIOUS fries; hot, FILLED, fresh, perfectly salted and crispy. i was finally happy. so thank you auburn for making my sad day better. the service here was definitely better too. idk how the rocklin location has better reviews than here read more

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Ordered Chik-Fil-A sauce, says it on the receipt. I received Ranch instead. Not cool :( read more

Chick-fil-A - Chick Fil A sauce (CFA) on reciept - Fast Food Near Me - Auburn, California

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If your looking for fast food with great customer service don't go to this location in the mornings. It's one thing when they are busy but when there is only 1 inline order waiting and 1 car in the drive thru and still just have your customer at the window waiting not even trying to explain the situation just making it awkward starring at your tablet. Then finally when your food is ready for them to just shove it out you not ask hey do you need anything or make sure the order it right considering how long they just say ignoring you. You Never expect that service from here but I guess just not to go during the morning shift! You would expect your food to be extremely hot after that wait but no just warm unfortunately read more

!!!! Amazing customer service experience. !!!! We were on our way for Thanksgiving long weekend get away so stopped by this particular CFA location to quickly grab some lunch. We were amazed by their customer service & food quality so far this is the best CFA we have come across... Every customer was treated with smile & very friendly service even though they were super busy... my husband actually went ahead & spoke with the manager ( owner) & congratulated him for doing such an awesome job. Our food was brought out to our table with a smile & also the server asked us very politely do u need anything else..?? We have never seen this in any CFA so far... within minutes of our seating the restaurant was full but still same service to everyone. Definitely it's in our list whenever we are there in that area... We ordered spicy deluxe sandwich & deluxe sandwich both meals... we loved their food quality the fries was nice & crispy not soggy & soft like other places especially in Santa Clara & Sunnyvale location... Everything was good & loved our experience for dine in. read more

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Stopped for breakfast on the way back. Again friendly service and great breakfasts. We were in and out after a satisfying break fast in minutes! read more

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Trevor at the front register was amazing! Quick and friendly service, made me feel welcomed and taken care of. Thanks Trevor!

Amazing service, super polite. Food was great and super fast. Good salad options too.

Was in there this morning, only person that was inside. Ordered two sandwiches, waited 20 mins then decided to just leave. Slowest service I've ever seen read more

Shift lead and employees have great customer service and were very accommodating. Whoever was shift lead Tuesday night was very thoughtful and made me happy about my choice to have dinner here. I came here a week before and they accidentally forgot an item in my order. When I let them know about it during this visit, they listened politely and gave me the missing item for free and upsized my fries as well. Thank you! You made my night :) read more

Service interaction was great, a bit of a wait just for a burrito, but then I received the attached. Kinda disappointing... read more

Chick-fil-A - Chicken Breakfast Burrito - Fast Food Near Me - Auburn, California

So I went here tonight, and it seemed like they were super busy! Anyways, when I got to the window I was informed that the chicken noodle soup was going to be about a 25 minute wait (yes I could have waited but my dog was with me & was getting restless) So I said it was fine and I would door dash it, not a problem at all. They were super nice, & when I got my door dash they included extras, for my dog even. I could tell they were super busy tonight and appreciate they went above and beyond. (I usually go to this chick-fil-a and I've never had a bad experience). read more

Chick-fil-A - Grilled Nuggets Chicken Noodle Soup - Fast Food Near Me - Auburn, California

This is definitely the worst chick fil a around. Never gets order right and always have to wait for food after waiting in the drive thru that is incredibly slow! Customer service is mediocre at best! Corporate has to come out to retrain!! Didn't get my free brownie, for the inconvenience, so went over to Crumbl cookie and got cookies! read more

Took 45 minutes to get through the drive through. The manager at the front was extremely rude. The food also was not correct and they did not provide sauce read more

Actively sitting in the drive thru and haven't moved in 10 minutes. I regret my decision.

This the worst chic fil a in the world Everyone that's taking orders sounds mad and miserable & not one person says "my pleasure" which makes the experience THE EXPERIENCE Anywho the food was mid ! Tenders were definitely not TENDER they were fried to hard the chicken died twice. Basically was rubber and dry. The fries were fresh though. My brownie was hard as a rock and tasted burnt af. Tenders 0/10 Fries 10/10 Brownie 000000/10 A waste of $15 smh read more

Ordering ahead is the best way to go!! I always use the app and it seems to beat the line!! Not only that, there's less contact between people because you don't have to exchange money. At this location, I have ordered and picked up inside and then have ordered and picked up in the drive through. The thing I dislike the most is when there is a huge line and as worth it as it is, if there's a quicker way, my kids need it! My kids are the biggest Chick-fil-A fans I have ever met. They could eat it for dessert and be happy! I have had tons of positive experiences here and there happens to be a hidden perk when you use their app. Every here & there, the managers of that particular Chick-fil-A will gift you in your email a freebie. That is how I discovered the Chicken minis! The waffle fries are addicting, as well as their unique Chick-fil-A sauce. They offer lots of other Chicken sandwich options(and sauces) such as crispy & grilled chicken, wraps, salad, nuggets, hash brown bites(breakfast only) shakes, sodas, juice, tea, and deserts. I can't wait to come back & try a wrap! I just read on another review they are pretty good!! read more

Literally the only person in the drive thru and waited 10 minutes for a breakfast sandwich. In the mean time we watched them fill the ice cream machine, talk amongst them selves and then told us to pull around so they could help the car behind us that arrived, we waiting another 5 minutes before I got out to get our order. Not sure why they struggled on this order but it was definitely the longest I've ever had to wait at chick fil a before read more

I recently came in and had a mobile order that was $30 worth of food, touch in today's society is like four things. I was handed only one of my two bags and had to ask about the second item that was almost forgotten. I received my side salad that had hardly any lettuce on it. Came with no roasted bell pepper toppings. I ordered a chicken club sandwich which is almost $10, came with no bacon on it. The chicken was also super gristly. read more

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Wow, not what I expected from a Chick-Fil-A. Went there at 9am and it's obvious the restaurant hasn't been cleaned from the day before. The place is nasty. Tables and floors are filthy. Kids play area looks like it's a host for new diseases. Told my son, your absolutely not going in there! A district manager needs to step in and bring this place back to Chick-Fil-A standards. It currently looks a run down burger king! read more

Chick-fil-A - Nasty floor in play area at 9am. No one was in there, so it wasn't cleaned. - Fast Food Near Me - Auburn, California

I love Chick-Fil-A, but this has happened at least 2 or 3 times now. I hope it improves, as this is one of my fav spots!! read more

Chick-fil-A - Noticed a hair while finishing fries - Fast Food Near Me - Auburn, California

the food is okay. this restaurant is just bad. one time I went in to buy breakfast and they completely ignored me for 30 minutes. I ended up leaving and spending my money on a company that respects my time and actually wants to make a sale. read more

Good but needs to do better on there sandwiches . I ordered a chicken sub it was cold and it looked like it wasn't cooked at all and when I bit into it the bread was wet and ripping when I hardly touched it.The fries were good and the lemonade is really good. But I think they don't put that much effort in the meals that your not eating at chick fil a . read more

It must be poor management because this location consistently forgets items in orders. Maybe not poor management but maybe there is something in the air at this location that causes the grown employees to forget how to count? I've never had this issue at any other Chick-fil-A I have ever been to. But this has been an ongoing issue for YEARS at this location. I've spoken to the manager once about this. I tried to call to see if I could get my missing item and I guess no one actually answers the phone? I'm curious to see if I'll get a call back but seeing as how this location is unable to accurately do the primary purpose of their business (give food), I find it pretty unlikely that I'll hear back or that this issue will ever be resolved. I give two stars because I like chick fil a food, although I should note that every other chick fil a I've been to has better food. read more

I mean come on, it's Chick-Fil-A!! This specific location was what you can expect from other Chick-Fil-A's around California. Food was great, service was friendly, and the ambiance was very busy! read more