Food was pretty good. Staff friendly and took time to explain ingredients. Fast quality food. had a steak bowl and son had a chicken burrito. The tortilla was excellent. read more

Ordered from here for lunch today on my mobile app, my burrito was missing half of what I ordered on it. Not happy with my order.

Change the status on pick up orders to "complete" before they're complete In order to satisfy the apps pick up deadline. Order was supposedly ready 10 minutes ago and they have yet to start it read more

I went to a different location where they did not treat me well. I left and went to this location. I went in there and got exactly what I wanted. Yonna was very kind, she listened to my rant and she understood. Chase was also very kind and easy to converse with. They both turned what was a bad experience at a different location a better one with them and I will now start going to this location. The inside was very clean and organized. read more

Amazing service, greeted us as we walked in, kept conversation as they were making our food, asked about our well-being. You don't get that type of service nowadays. Every time I go in there the staff is always very welcoming. Amazing burritos too, can tell they make it with love! read more

3 workers and only my self and my girlfriend and it took 15 minutes to make 2 burritos, they were too busy swearing saying the N word and yelling about Disney princesses being Ho*s, worst service I have ever had at this location read more

Very bussing food. It made me very happy to eat. Basically made me bust afterwords. Highly recommend eating here. read more

Pancheros Mexican Grill - Cedar Rapids 1st Ave - A man enjoying very bussing food - Mexican Near Me - Cedar Rapids, Iowa

we waited about 15 minutes there were 4 people and they started 6 DoorDash orders before they even asked us what we wanted everything was so dry and the guy put so much rice on my burrito it made it so dry me and my boyfriend went home to eat I started pulling it apart to get pieces that had more queso on it and I found a long black hair mixed in it I started pulling it out and the rest broke off into my food they were not friendly whatsoever they were just rushing around getting way ahead of themselves this is the worst service I've ever gotten definitely will not be going back to this location read more

0 stars lol I stopped going there because 80% the works are high or getting high in back specially late nights lol I waited 30 min before when there was no one infront of me read more

Ordered a burrito bowl online, $11 and y'all gave me half rice, half beans and like 2 scoops of sour cream. I worked at panch for 2 years so I know the portions. Get it together read more

Pancheros Mexican Grill - Cedar Rapids 1st Ave - a plate of food - Mexican Near Me - Cedar Rapids, Iowa

One of the employees behind the counter cut herself while moving things around, she then proceeded to run water over her cut. Then grabbed the spreading spatula with the same bloody hand and handed it to another employee who then used it and proceeded to roll another, customers burrito. Then continued to use the same gloves and contaminated everything and rolled my burrito with the same gloves. Both girls were very aggressive, and i didn't want to deal with them so I paid my 10$ and tossed my food absolutely disgusting. Not to mention it's a mess and all the food is thrown everywhere. read more

The worst service i have ever experienced. All of the staff members were utterly rude and disrespectful. I will not be coming back ever again. read more

Food is always solid. Have been getting panch for the last 20 years but I'll probably not go back. Some of the worst customer service.. no.. the worst customer service I've ever experienced. About 10 customers in the store were looking around at each other like "what is happening right now". read more

A lady was using the same set of gloves while handling money multiple times and when I got up to order.I asked politely to change her gloves and she yelled back rudely and said "no I don't have to".I responded with yes you do it is against the law and it is really disgusting and can get someone sick.The lady then said"you white people think you know everything". read more

I popped into Pancheros in Marion, Iowa. I ordered a carnitas burrito with lots of grilled veggies, queso, and sour cream. This is by far my absolute F A V O R I T E Pancheros ever!!!! The staff was beyond amazing! They were polite, attentive and made my burrito EXACTLY how I ordered it!!! Thank you from my heart the The Best Pancheros experience I've EVER had!!!! read more

This was literally the worst Pancheros I've ever had. The cheese was a semi-solid orange instead of yellow and smells rancid. The food was literally inedible. My family used to enjoy eating here, but I will never order from this place again. read more

Pancheros Mexican Grill - Cedar Rapids 1st Ave - Rancid cheese - Mexican Near Me - Cedar Rapids, Iowa

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Burrito tasted great! The tortilla itself was a little dry and the queso on the side dried up and was too thick to eat. Service wise, the workers didn't seemed too thrilled to be there but no complaints on the speed or treatment from them! read more

Pancheros is usually a place I'll stop and eat at frequently but this was not a good experience at all. We walked in and the worker looked at us and said "What do you want" I was taken aback by this and it was very very rude. We got our food and not pictured my burrito had a huge rip in the tortilla. Overall the restaurant was not clean and there were multiple tables that had napkins sitting on it. Food on the floor etc. I included a picture of the dirty tables and the bathroom that was disgusting. I will never go back to this Pancheros and luckily I don't have to speaking of the fact that I live out of town! read more

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What once used to be the best burrito in the area has turned into a huge mess. Very seldom are the ingredients fresh. More often than not they are out of basic ingredients such as chicken or the burrito dough itself (unless you are willing to wait 30 plus minutes)... just a massive disappointment from what Pancheros once was. read more

Without a doubt the worst chicken quesadilla I have ever had. It makes the Taco Bell quesadilla look loaded. Never coming back

Food was great and made exactly how I ordered it. Employees were very quiet and hard to hear and understand. They would ask a question about my order and then ask it again after I already provided the answer. There also seemed to be so underlying drama or situation happening behind the scenes that made the employees less friendly. read more

Kind of gross, burrito was cold, the guys working behind the counter could work on their customer service. Not really that impressed, the cheese quesadilla was warm and teasted alright. Guacamole is a dollar extra so is the cheese sauce. They had good music playing. Place was a little busy after we got here. I'd rather spend my $20 at lone star! More food and better way better! read more

Pancheros Mexican Grill - Cedar Rapids 1st Ave - Mexican Near Me - Cedar Rapids, Iowa

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This location is the worst Pancheros I have ever been to. This is a shame because I truly love their cheese quesadillas, chips and guac + queso and burritos. Every member of the staff that I saw today at like 3:30 (when I came in there was only one girl behind the counter with her mask below her chin, which never got pulled up) and I was only one of three customers, but when I left there was a long line of people waiting to order (all of them were respectfully wearing their masks but were not distanced in the least). By then there were three staff members behind the counter, two of whom had pulled their gators over their mouths - not covering their noses which is a huge pet peeve of mine, especially with people in food service - but the same girl working who helped me never pulled hers from beneath her chin. In addition, there was not one single table that had been cleaned off in the entire space. Not to mention that the garbage bin had been partially pulled out of its spot near the tables, but someone (an employee?) hadn't finished emptying it I assume. I wish I could say that this was the first time this had happened - I keep giving this location a chance because it's so convenient for me, plus I love their food - but it is not. Every time I've been there in the last year (before and during Covid) I have seen its sanitary conditions in horrible shape. This franchise owner REALLY needs to step in. I don't think it would pass an inspection at this point. Get your act together, Pancheros. Very disappointing. read more

Came here at 9pm on a Friday, the place was fairly packed. Went up to order and the only meat they had left was half a tub of pork. NO chicken No steak. I saw 7 others walkout including me, you guys lost many customers over poor management and planning skills. read more

This has been our fall/winter go-to quick dinner place for years. We were out of town weekends March - Nov. this year, so this was the first time we have been there this season. We have been planning it all week, can't wait for my favorite burrito! But way too much has changed!! We arrived at 5:40 on. Saturday night. We waited in line for over 15 min, even though there were only 5 people ahead of us. Staff seemed to be moving VERY slowly. And there were only 3 teens working the line, & black shirt (manager?) working grill. Just before we ordered, the first teen on the line who was filling an order for man ahead of us and said "that's the last of the carnitas" over his shoulder to black shirt grill worker. There were only 2 tables of people in restaurant, tables looked clean, and only 8 people had been helped before us and they didn't all order the pork as I can see the 5 in front of us...? But they aren't really "out" at 6 pm on a Saturday?? But now he tells us they are "out of pork", which is the thing we always order. Ok, so we make due with steak. As we go down the line I have to ask for veggies as I wasn't offered any. Lid comes off-its nearly all onions, really!, and they don't looked like they are very cooked...maybe a little steamed ? I always get double veggies, but forget it. NOT doubling this offering. I asked for the shredded cheese on the side- always give it to my husband since it's part of the price, but I don't want it - and you would have thought I asked her to make the cheese from scratch herself. Get to register to pay and apparently they forgot to train mr checkout completely. We tell him two burritos one with guacamole and he just stares at the gal finishing burrito wrapping. She says something we couldn't hear and he says "ok". Then I hand over two nearly filled punch cards and say, "I know you've switched to reward cards, can you add these on, please?" "Untrained" might speak only another language as he just shuffled them back and forth between his fingers and then looks back at her. "We don't take those anymore" she says. Me: "I know, but they can be added to the rewards card, right?." Her: "nope, we don't take those either, it's an app now." Me:"ok, what can we do?" Her: (over her shoulder to the black shirt at grill) "we don't take them anymore, right?" Black shirt says over his shoulder "no, we don't" and turns back to the grill. Hummm- that's looks to be it for us, so we hand "untrained" $ and say 2 waters please. (This is all happening at a snails pace.) He runs the card and hands it back. Two wrapped burritos are sitting on the counter with the little side cup of cheese. He looks at us. We ask for a receipt. He finally figures that out. And hands it to us. Then Just looks at us. We look at him. My husband finally says: "could we have a tray? And Water cups?" Untrained looks under the counter and comes up with it finally and gives us a look like we are from Mars. We head over to utensils and sauces, etc. bottles of sauces mostly empty, no forks, napkins are jammed so tight in dispenser we rip several trying to get some out. We now have only 20 min before our movie starts so we are going to eat quickly. As we walk to our seats we chalk it up to poor staffing for this shift and just grumble. Bite into our burritos. They are barely!!! I mean barely!! Warm!!!! Now there is a line of about 9 people plus the 5 working their way down the steam line. We want to take them back and asked for them to be warmed, but we are down to 15 min and who do we trust to quickly do this? NEVER had been barely warm before! Usually we have to wait for them to cool. Seriously, we have eaten a lot of these over the last 6 plus years, and never have they been anything but steamy! So frustrating!!! Apparently too much has changed in food prep, and hiring must be impossible..? On a Sat night around 6 this place should be humming and churning out quality at a great pace!! We've seen it happen before! We decide we will give this location one more try - if none of this staff is working. So incredibly disappointed!!! Was looking forward to the burrito I have been craving for months. Not anymore! Can we talk location management? Clearly something is missing! Corporate standards of food and training? Or are they just interested in opening new locations so they don't care about older ones and quality...? I'd expect this from a chipotle, but not a local company. Where is the quality I had come to expect from Pancheros? With this staff, it's clearly not going to happen. read more

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Terrible service. Incredibly rude for no reason, everyone had an attitude including the manager. Must be new workers because the night shift workers never have an issue. read more

Worst service ever. I have ordered online three times now and every time I walk in the door they have not even started my order. Today I ordered at 45 minutes in advance and it wasn't started when I walked in. I also tried delivery once and only half the order came. My son loves Pancheros but this location is terrible. read more

This has to be the worst Pancheros location ever. Stood in line for 45 minutes and the line moved very slowly as online orders were given prIority over walk ins. Finally when I was ready to order there were so many orders that mine got messed up and totally got a dIfferent burrito bowl. People who work here have zero customer service skills and not tidy. They must learn from Chick Fil A near the Lindale mall on how to manage the restaurant. Avoid this place at all costs in the evenings if you can! Above all this is the worst tasting food. read more

Unfortunately we had terrible customer service, poor products, and a disorganized experience. The manager was not friendly, the clerks mixed up the order of multiple customers orders while making them, we were given the wrong order, and instead of using the "bob" to mix all the ingredients they used the lid of another container. Clearly there is poor management and organization at this location. Not a place to go if you are looking for a quick stop as it took us 15 minutes in and out for 1 burrito and 1 quesadilla. read more

Pancheros Mexican Grill - Cedar Rapids 1st Ave - Mexican Near Me - Cedar Rapids, Iowa

Getting a response from this business on the status of my employment was beyond ridiculous and here's why... I recently moved around the Marion area and was looking to transfer to this store to continue my employment. I ran into a few communication errors with the manager at first but didn't think twice about it. I met with the manager and he told me things would be all set for me to join, he was just not able to pay me as much. After a quick discussion we agreed on a set amount of pay and said he would get things going. It took an entire week for him to just accept my information online so that I could complete all the things needed to join the store. Contacting the manager became a job in itself due to the fact that I would not receive responses and would have to send double messages just to get his attention. I went through all of this and still waited another week to hear back about when I would be added to the schedule. Little did I know that I went through all of this, just to be told the opposite of what we originally talked about because the store was already "fully loaded" and they could no longer except me as an employee . I wish the manger would have told me this during our first meeting and I could have looked for another job else where. Part of the hiring process required me to allow the store to take copies of my personal information. It gives me an uncomfortable feeling knowing that this establishment took my information and now just has copies when I am not an employee. I have reached out to the manger to erase my information, but I have no way of knowing if he truly did. I have never experienced such a poor display of management in the workplace before this. read more

I was dying of hunger. I saw the place and my mouth started to water, so me and my friends decided to stop on in. When we went in there they started yelling at us to put masks on, even though there was no signs requiring to wear a mask. We then put our masks on and kicked us out because we weren't social distancing. What a terrible place. read more

I have mixed feelings about Pancheros. I'm from the east coast, where we have Chipotle, Qdoba, and Baja Fresh. My wife and I really loved those places as an alternative to more traditional, greasy burger type fast food . While the tortillas at those places can't hold a candle to the fresh-pressed tortillas at Panchero's, I feel like the steak at those places is considerably better. If Panchero's were a national chain, they might have an excuse; but they're a regional chain that happens to be situated in the region of the country where steak comes from. read more

I've seen more life at a graveyard i swear. The guy on tortillas cooking them like he dropped 3 perc 30s and forgot how to lift it off the flat top. The dude in the back cutting a piece of chicken like it was the last thing he'll do before dying. But overall the burrito was tasty and smacked like my mom after I called her a bitch. read more

I stopped in tonight for a late night burrito. I purchased a steak, veggie, and queso burrito. The steak was average but still too grisly. To anyone who hasn't been to a Panch before adding veggies along with meat is an extra dollar (You can do half meat half veggies but it isn't a lot of meat then). If you add Queso it is always another dollar. Over all the burrito was ok. The burrito itself tasted undercooked and since it tared I got two layers of undercooked burrito. The staff was nice but seemed really unorganized. Half of them didn't seem to understand what was going on. read more

Workers are terrible, and there is absolutely no communication between the staff while making the food

Just know if you order delivery please realize your order will be bypassed by any in-house patrons as ours was tonight. We put in an order at 6pm and actually received it 90 minutes later. This was not the drivers fault as he sat there waiting for over half order for our order to be even started as we were in contact with him during this time. read more

The food was fresh and great! The customer service even better! Thanks! We are from Chicago and wish we had one there!!!

I saw the reviews of this location when getting directions and thought "who's writing reviews for this place? It can't be that bad." But believe me, it is that bad. I love the other Pancheros in town, it's one of my favorite chains, but this one let me down and I'm not the only one. My "fresh pressed" tortilla had been sitting out for who knows how long when they used it for my burrito, even with "extra rice" the portions in the burrito were the smallest I've ever seen them scoop, and both the meat and tortilla were COLD when they handed them to me. I'll eat Pancheros again some day, but never at this location. read more

I'm back in the homeland and while I was out running errands, I thought I would pick up lunch to take away. Panchero's was close, so I stopped in. I have been craving solid, decent burritos since living in the UK for three years and thought I would give Panchero's another go. However, if I were to pick a chain of this sort, my first choice would probably be Qdoba. The burrito doesn't seem nearly as big as it used to, but the prices are still pretty high. The staff were quick and efficient enough, the rice was a little underdone... how you can do that when it has been sitting in a warmer for most of the day is beyond me. The pico de gallo also looked old and there wasn't much flavour from it. I did want veggies and sour cream on my burrito, which would cost more. For a burrito with veggies and sour cream and a small drink... it was almost $10! Far too expensive for a burrito! read more

Super skimpy meal - literally scraped the bottom of the containers - super small portion for regular price. I spread it out, photo is single layer. Really unhappy, not sure if I will ever come back read more

Pancheros Mexican Grill - Cedar Rapids 1st Ave - Super skimpy portion!! - Mexican Near Me - Cedar Rapids, Iowa