Let me preface this by saying that I really enjoy this place, which is why it is one of my go-to places.... but now that I have said that, let's get down to business. Had this been my first time here, I would NEVER be back!!! Not based on the food, the food was AMAZING, I base this rating solely on the service.....or lack there of! I won't mention her name, but her initials say it all, B.S.!! She was Johnny on the spot twice, when she took the drink order and when she dropped off the bill....I'll get back to the bill in a minute. We put in our drink order, a jumbo marg, a water and a large Dos Equis amber and good ol BS was off to place them. Meanwhile, the excellent servers were buzzing all around us delivering chips and drinks to people that came after us, one even stopped and questioned if we had placed a drink order yet.
We sure as shit did, 10 minutes ago! FINALLY, the drinks arrived....well, except the water and BS apologized for the wait and said that the Dos Equis is a "hard beer to pour"......really sweetie?! This isn't my first el rodeo and it sure as shit isn't my first Dos Equis Amber! Even so, that in itself wouldn't be bad, but wait, there's more. (Starting to feel like an infomercial) Here she comes to take our order and of course does not write anything down because she has a superb memory apparently (insert huge eye roll)! We order the girabaldi, (which is quite honestly one of, if not THE best thing on the menu) with all beans and no rice, with a side of their house hot sauce. She promptly steals the hot sauce from the table next to us and walks away. My bad, I should have said HOUSE hot sauce....wait, I DID!!! Our food comes and what do you know, RICE! She didn't drop off the food and she was nowhere to be found but when we did finally see her TO DROP OFF OUR BILL!!!!!! We informed her that we were supposed to have beans and could we please get some HOUSE hot sauce and could we please get another beer. She snatched up the bill and low and behold, this Dos Equis was an easier pour and it came in under 10 mins.... still no beans BUT, the corrected bill was back.... so my date apparently doesn't get another marg which would equal more money for the restaurant AND a potentially larger tip, right?!?? BS ain't got time for that!!! Get em in, get em out is her philosophy! The beans finally come out and and we get another apology for the wait because we all know they make those from scratch for each order and there isn't just a huge pot of them in the back (insert another eye roll). The top of the beans look like the skin of a sun loving 80 year old Floridian woman, burnt, cracked and angry! I hesitantly scooped some with a chip and tasted what I can only compare to lava and SURPRISE, burnt the roof of my mouth.... again, not necessarily BS's fault, but had she grabbed them from the heater within a reasonable time, I may have been spared some taste buds. I sat there drinking my "easy pour" beer while my gf stirred the ice of her old marg around and reminisced about the times before when we had good service. We sat there as BS circled us like a vulture waiting for the payment, apparently she doesn't like to wait... weird! I contemplated leaving a note on my bill to let her know what she could have done better but I realized I had already wasted enough time there so I reflected my feelings in the tip. Mind you, I take no joy in leaving a bad tip, I am usually a VERY generous tipper, I just couldn't reward such HORR service. I won't say that I won't be back, because I really do like this place, but you can bet your ass I will ask to be in the no BS section from now on! read more