I came in around 10:10 AM to cancel my membership after only using it a handful of times in the past several months. At check-in, I was immediately asked if I had a new card. I explained that I did, but I had still been charged the monthly fee. I requested to cancel my membership, and I was told I would need to pay the current month before being able to do so. I showed proof from my bank app that the payment had already been successfully processed and posted to my account. I was told it "only attempted to charge," even though the transaction clearly showed the funds leaving my account. After that, I was told there was nothing that could be done in-store and that I would need to contact corporate instead. The interaction felt dismissive, and since the location isn't open until Monday, I'm left unable to resolve it in person. Overall, the way that they treated me at the end is grounds for me to never go back there again. As soon as I mentioned, canceling the membership, their attitude changed drastically not even providing me a number for corporate . I wonder how many people have double paid on memberships just to cancel for this reason. After I made this post, I realized that they took out two charges for that month and we're still claiming that I needed to pay!!!!!!! Fraudulent vibes! read more

Palm Beach Tan - After reviewing it, they've taken it out twice - Skin Care Near Me - Irving, Texas

Transferring into this location has been a life changer for me, I cannot express how much I love the GROUP of girls that work there. They are always happy to see anyone who walks through the door and always wish anyone walking out a good day/night. Can't even explain how amazing new head manager ARDEN is- that's my queen!!! SHE is literally the sweetest ever and is more than understanding when it comes to any situation. If you've had a bad experience with this location in the past come in now and you will change your mind the second you walk through the door you'll see radiant, contagious smiles and feel good, welcoming, genuine vibes walking both in and out!!! read more

This location has the most difficult, abusive, rude body language and attitude from the male manager that I have ever come across. I see I am not the only customer who has had this experience. I was asking questions of the lovely woman at the desk. This manager chimed into my discussion with such a abrasive, and rude response merely based on my inquiry about the tanning rules, which I have a right to ask and question. This situation escalated by him which caused more of a problem. He then refused to serve me which was so uncalled for . I reccomend corporate or who ever owns this establishment check the other reviews of this location complaints about this male manager who was working today 1/12/2026 at 4 pm. I am a 64 year old woman who merely was asking questions related to tanning and was treated with such disrespect right out of the gate, upsetting me, never getting what I came in for. I paid $55.00 and have not yet been refunded or given a receipt that I will be refunded, which I asked for and was again told no. I say stay away from this location . I was so angry that I was treated this way. read more

I saw an ad for a free spray tan, signed up and got an email that said call salon for appointment. A very rude guy answered, we don't do appointments, first come, first serve. Okay, so I can bring in my email snd get a free spray tan? Yeah, if you never used it before No Ken, I haven't used it or I wouldn't be wasting my breath talking to imbecile ‍ read more

I absolutely love this location! The newly remodeled space looks amazing, and the staff are incredibly kind and attentive. They always go above and beyond to take care of all my tanning needs! Also, the new red light therapy bed is INCREDIBLE! read more

Palm Beach Tan - Skin Care Near Me - Irving, Texas

This white girl wanted a little glow on her skin this summer, so I signed up for a monthly membership at PBT. Not all locations are created equal. Out of the four locations I have been to this one is the nicest, and their level 2 tanning beds are by far the best. At the other locations their level 2 beds are not as big and do not have the same amount of fan power. One thing you need to know - the people that work for PBT, although are really nice; are salespeople. You will not find prices on anything. They got me through the door with an ad for $15 a month. When I went in I was upsold to another membership level where I could have the stand up beds too. Fast forward a few weeks later I was upsold to the level 2 beds (once I went to level 2, I knew I could never go back to level 1). They told me the upgrade would be free, but there ended up being a $15 fee for the upgrade so they got me there! Their lowest priced lotion was $99, but when I told the lady I didn't want to pay more than $40 she miraculously worked out a deal for me. I am a salesman's dream. If you have a good talk I can be suckered easily, but I feel okay about this place except for the suntan lotion and the upgrade fee. Anyway, be prepared for the low key up-sales and you will be probably enjoy this place as much as I do. Always clean, friendly staff, everything you need to get your tan on. read more

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About a year ago I came in and had the worst customer service experience but since so much time has passed I decided to give it another go...big mistake, HUGE! It's still the most rude and pretentious staff ever. If you hate your job, quit. read more

Terrible service- cold and unwelcoming vibe- I used to be enjoy coming here but now with the new management they never have any specials so I'm not sure how they're going to make it. The beds are dirty, the goggles are dirty. There's no head rest. They kick you out if they've been working all day and are to tired to wait for you to tan even after you spend money on overpriced lotion at their spot. If anyone knows of good tanning places near irving please let me know read more

Palm Beach Tan - Dirty goggles given to me along with no pillow or headrest in tanning bed - Skin Care Near Me - Irving, Texas

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The male attendant at the front desk was short and rude. Everything I asked for was either unavailable or ineffective. Argued with me on the contract versus membership. BS. I suggested they had no flexibility in customer service so I left. Never coming back. read more

@Hannah the new manager - I called at 6:54PM to confirm I could still tan if I arrived right at 7PM since that was closing time and Hannah answered and said yes I could tan as long as it was not AFTER 7PM. There was an accident on MacArthur and traffic was horrendous (I also forgot it was Sunday and they closed so early.) I have been a client for 8 years and I have never had such horrible customer service. I arrived and walked up to the front door precisely at 7PM. The door had been locked as soon as I parked and I am staring through the window and call the salon and Hannah is staring me in the face with the phone in her hand refusing to answer my call and refusing to open the door to allow me to tan. She yelled through the windows, "I have a family" implying if she let me tan she wouldn't make it home in time for her family. I saw two customers leave the salon about 14 minutes after 7PM. I only tan for 12 minutes. Had she been taught good customer service she would have let me tan and I wouldn't have cut anymore time from her night from her closing down duties. I understand rules are rules but customer service keeps a business going and after 8 years of being a client I would expect better service from Palm Beach Tan. HIGHLY UNSATISFIED with the way the manager, Hannah, handled the situation. Human to human she should have opened the door and expressed I apologize you arrived late and I wish I could help but unfortunately I have other responsibilities to attend to. We open at X time tomorrow. That's how you turn a bad situation into an understandable one but she was plain rude. Also, it is 7:23PM and she has yet to leave. I could have tanned and left by now and no negative review would have been initiated. Sincerely, An upset client read more

Palm Beach Tan - Palm Beach Tan - Skin Care Near Me - Irving, Texas

I've been tanning here for a few months. I work nearby and it's convenient. But it's never felt friendly, you know? So on Tuesday I upgraded to a better bed that has the water mist feature that I don't care for, mostly because it ruins my hair when I return to work after tanning at lunch. I know how to turn it off and did that when using the bed on Tuesday. Today, Thursday, I got to tan for less than two minutes because the aqua mist was stuck on and wouldn't turn off. That's irritating enough to waste a tan time. But what was truly upsetting was after dressing, coming out to the counter to tell the manager and ASM at the desk that there's something wrong with the bed, and the manager laughs at me. I've never seen a smile on his or anyone else's face at this location until today when he's laughing at me. He didn't even stop what he was doing at the desk ! So, I won't be coming to this location anymore. And I suggest no one else does either. I've been a member of Palm Beach Tan for almost ten years, even though the pandemic and have never been treated that way. read more

I had to transfer my account from out of state and the whole staff was awesome and super helpful! Everytime I walk in the staff is super polite - 10/10 read more

The spray tan booth is broken but that wasn't disclosed when I paid for the tan nor were instructions given. The girl was nice but the tan was non existent. I called back the next day to explain and was told the machine hasn't been working right and that multiple people had the same issue. She told me she would refund me for the service but I have yet to receive a refund almost 2 weeks later. read more

Khida and Kaylee were great! Very friendly and helpful to us. This is a great salon, will def be back.

Khida and Kaylee were excellent and stayed late to help me after a machine malfunctioned. Got it up and running in no time and stayed late even though I arrived right at closing time. Thank you! read more

I have been a monthly member of Palm Beach Tan for years. I have used several locations, I have never experienced what I did today. This morning the employee that checked me in could not focus on my name or my spray tan requested. At one point telling me I owed for the tan (that's included with my monthly package). She just kept saying she wasn't awake. When I was in the spray tan I realized way too late that she programmed the wrong setting. I was incredibly upset. I have a huge banquet this week to attend, and now I look like ridiculous. I told her I was upset. When I called and spoke to the manager, she told me the setting that the employee programed accidentally is the one she always uses for herself. As if that is suppose to make it ok. And suggested that I check the screen on the machine to make sure the setting is entered correctly next time. Wow, fantastic customer service! I have never in my life experienced a worse apology or lack of responsibility. read more

The employees at this location were very helpful and accommodating me with my first tanning experience. They have treated me well every time i have entered the establishment and have helped make sure my experience was good and everything i wanted. read more

Beware. Don't sign !! It's like buying a gym membership. Have to sign a contract so they can auto-debit you whether you go in or not. Sales approach is to whiz through everything so it's easy to miss details, and there are many. For example, you have to cancel a specific way or they don't allow it! Personnel were all very nice but -as a consumer- it felt like unfair and misleading business practice. Not good - there are plenty of other places you can get a good tan and pay just for the service you receive at the time of service. read more

I'm not sure why this location has such a low review rating. The staff at this location is always friendly, and attentive. The beds could use upgrades as I've used this location over the last 10 years with no real bed upgrades. However, the beds that are there will get the tanning job done! Great job PBT staff! read more

No idea why this place has bad reviews! I have had great experiences every time I have gone. In fact I think this location and staff is much better then other locations. They are one of two locations that has my favorite bed ever, the Sun Angel. It literally assesses your skin and the bed gives you a custom tan. 10 minutes of base tan and 10 minutes of golden tan. I have interacted with several of the staff and they are all super sweet. One time I forgot my lotion and rather then making me buy a sample they let me use a tester bottle. I really appreciate that and never had another location offer that. Last time I went in I tanned and then spray tanned. They were out of my spray tan color so they mixed me one up with different "extras" and didn't charge me for it. This location is always clean and there is plenty of places to sit if you need to wait for a bed. read more

So I've been a customer since 2010. I've moved states and still maintained my loyalty. Unfortunately my bank decided to issue a new cc with the promise my regular payments will go thru. We'll all went thru before I could update except palm beach. I was treated like a Schmock in there!!! I even showed her my transactions from every other auto draft and explained I honestly did not know it didn't go thru and since this month is tuff (just literally lost my job two days prior) can I put on hold please without paying the full amount. Or downgrade . No. no and no. There was no let's see what I can do . I understAnd business but me as a customer of 6+ years it's very disappointing . Well people Planet Tan is just around the corner and CHEAPER !! It's on Yelp and it has way better reviews than this place . read more

I had been a customer of Palm Beach for years. I went back in to turn my membership on. McKay said I owed them for 3 months of tanning even though I didn't use their beds once in the three months. I said I would not pay the $130 fee to start up my account since I never tanned in those 3 months. I wanted to sign up for a higher end package and was buy lotion but I was treated horribly. McKay was very rude and obviously could care less about customer service. I left angry but had no intention of posting a review. We then drove to Plant Tan down the street. When I got there I saw a sticky note with my name on it. McKay had called this location telling them to not sign me up. I've never felt so disrespected by any business before. I will not only never return to Palm Beach Tan but I am reporting it to the better business bureau. Scam artist and horrible customer service, I can't believe Palm Beach would have someone like McKay employed. Palm Beach Tan you should be embarrassed. Planet Tan (the same company) had no issue with signing me up and was shocked on how McKay handled things. They obviously understand how to run a business and make money. read more

Great staff,Awesome Manager,Very friendly ,courteous ,helpful

I am new to the area and I only use this location because it's close to me. And even with that being said, I'm considering looking elsewhere. 9 times out of 10 there is a line for the Versa...and if I'm lucky and there isn't a wait- they always have to "go clean it" before I go back. It's like they wait until they are forced to clean. Tonight was really the last straw for me. I arrived at 7:50 and had two ladies in front of me. I didn't get back to the Versa booth until 8:30. It was ridiculous and I would have left if I didn't have a special event to attend tomorrow night. When I left, there were three other ladies waiting for the Versa booth. I'm sorry, but with as much as they charge- they can easily afford at least 2, of not 3 booths. Having only ONE Versa booth is unacceptable. Take out some of those tanning beds that no one uses anymore and add more Versa booths, please! read more

I signed up for a specific package (the one that costed the least) at 15 dollars a month, because I don't tan all that much, and anything else would be a waste. I should have saved the paperwork I signed up with, (so dumb of me) because I notice my credit card being charged for 15 as agreed upon the first month and then 30.00 the following month. So, I go in and ask why I am being charged 30.00 instead of the 15 per month like I signed up for. The girl just looked at me as if I were just some crazy bitch and said (with attitude) "No, you signed up for the "so and so" 30 something dollar per month package. I said " No I didn't, but I don't have time to argue with you, please cancel my account effectively immediately because, I won't be coming back." Fine good done. So it's June now, and I am being charged approximately $9.00 on my debt card by Palm Beach for who knows what! The girls who work there are extremely incompetent. Besides that, half the beds don't work properly, and you can see detritus under the plastic where the bulbs are. Like hairs and nail clippings. Disgusting. You'll have to wait in line to use the beds and I'm not confident that they really even sanitize them. I'm going to get at least my $9.00 back, or I am going tear Palm Beach corporate a new one. But these scammers should give me all money back for the bull shit I've put up with! read more

Everyone working is always great and professional. I stop in when I'm in town for a quick Versa spray. No streaks, and I never have turned out orange. Clean facility, plenty of parking, not a long wait, pretty central location- not a lot to complain about! read more

Really wish I would have read the reviews on here before going to this place. I moved to the area and this is the closest tanning salon to me. I signed up for the membership but will be cancelling it by the end of the month, just trying to get my moneys worth. Every time I go in there (which is usually at night) I'm never greeted by anyone and they glare at me like I'm bothering them? Ever since I told this girl I didn't need a lotion she gives me attitude every time I'm in there. She also likes to argue with me on what time I want to tan for. She says 20 min, I say 10, she says 15. Why is she trying to make me tan for longer than I want? I'm very fair and like to take it easy but she will not stop. Is she really that poorly trained that she doesn't know how to recommend how long a person should tan? I hope she doesn't tell someone with skin like mine who doesn't know anything to tan longer than they should. Just unbelievable that she keeps doing this. The beds are clean but the service is terrible. Save yourself the time and money and find somewhere more pleasant with people that actually want to help you. read more

Hey Penelope stop saying you care about customer feedback. You do not. You reached out to me after a less than professional experience and said you would make it right. Words mean nothing. Actions do. Clearly you are nothing more than smoke and mirrors. read more

I found this place on my GPS and called to see if they were open. The guy on the phone laughed at the question. 'Ya. We're open till 11.' he said mockingly. I said thanks and heard him whisper 'are you serious?' in an annoyed tone as he hung up. I went back to my GPS and picked another place, no thanks. read more

Just moved to the area from Uptown. This location is so friendly and helpful. Everyone seems knowledgeable and are quick to offer suggestions based on what you want to achieve! Happy they are close to were I live! read more

AWFUL EXPERIENCE. Not only was I sold a product that burned my skin and left me with a rash for several days, but I also was told after trying to return it that it was 66% full (75% being the returnable amount) when I was given the product that she tested on me in the first place, and I had only used twice. Doing the math, each use would have to be 22% meaning I could only use this $40 product 4.5 times before it was empty... I have spoke to the manager, and the managers manager, and the district manager, and was advised that after 2 months of the run around, that I could not get a refund, that I could trade it for another one of these products that are sold half empty and irritate my skin. Oh BTW THEY KEPT THE PRODUCT. SO, not only did they "steal" my lotion, my account has not been credited. I agree, I should have read the reviews first. Obviously unfair. I enjoy the staff, but management could have easily fixed this. read more

Horrible service, super slow and expensive. They will put their friends in front of you if you're unlucky enough to come in whole you're waiting. Employees are more concerned about their commission than their existing clients. it's a shame so close to my house! read more

Unsure why this location has bad reviews, I've been to this one for about 2 years. Staff is great super friendly girls and everything is always really clean...... I can't say I've had a bad experience. read more

Great place to get a quick spray tan or lay in a bed and work on a nice tan. They are always friendly, some of the employees can be a little pushy on products, but great place! read more

The young lady at the front was extremely helpful with helping me choose the right package for me. She explained the differences in all of them, some of the benefits of becoming a member and helped with choosing the right tanning lotion as well. The location itself is very clean and everyone seems to be friendly and helpful. I'm so happy with choosing this location read more

This place has horrible customer service and their manager is probably the worst I've seen in a long time. They ripped me off a few months ago when I had asked to unfreeze my account and they didn't which was not my fault and so they charged me full price for my tans which is the cost of my membership for the entire month. When they finally unfroze my account I still had to pay and I asked them to correct my account since I had been double charged and the manager said she couldn't. Lol I used to work at PBT and I know for a fact she could do something. Then when she said she would call her supervisor and call me back, that never happened. So finally I asked for the number of her supervisor and I called myself and left messages---never heard back. Go figure. WORST customer service. If a company makes a mistake, they should definitely do what it takes to correct it. If they were a little nicer to me about it and somewhat understanding to the situation I may not have felt the need to write his review but I am big on customer service and this stood out to me. Most of the girls are fairly nice but the manager should be a leader and she was by far the worst & totally gave me attitude when I was trying to explain my issue. I was pissed. She was so rude. Tempted to change salons but I've been here forever.. It just makes me very disappointed. Pay attention when they charge you and make sure you're not overpaying. Some of the new girls there aren't properly trained and make mistakes. Guess it's the customers fault. Shmeh. I emailed Penelope from the reply and have yet to hear from anyone.... read more

In town for a wedding, needed a quick touch up on our spray tans. The salon was so accommodating, and the people were fantastic. Donnie was amazing and even pointed us in the right direction for some entertainment and yummy eats. Look out Dallas n' Austin! read more

Great salon and friendly staff. Beds are clean and I have gotten a base tan easily with their lotion. I would recommend this salon!

This place is a joke! I bought a membership because they was the closest tan facility by me. I have had issues since day one. Unfriendly staff,dirty beds,and a pure intention to sell sell sell and not hold up to their end of the bargain. I have upgraded twice to higher level beds for a month, BIG MISTAKE. They only have 2 of each bed in the higher levels and they are always "taken" so essentially you are charged 20$ more a month to still use the same lower crappy beds you was using before. This place has a "sell more" attitude and CANNOT hold up to their end of the bargain. read more

I love this tanning salon. The staff is very friendly and always makes sure I'm up to date on my knowledge in tanning products. I also love their bronzing beds it never disappoints and helps me achieve the color I want along with their spectacular lotions. read more