I tried Glo tanning for a month after canceling my membership at Palm Beach Tan and after assessing the pros and cons of each I decided to go back to PBT. I originally switched because this location was closer to me than PBT. Upon walking in, the store felt upscale and welcoming. The customer service was good, just slow, but that's to be expected when a new place opens. Either way, the only aspects of Glo tanning I didn't care for was that the staff have to walk you back to the room every time. This is part of the reason why it is slow. This also gets awkward when you are trying to do multiple things, like spa services and tanning, and so you are standing in the lobby waiting in line while you are in a robe (they provide this for you so you don't have to keep changing back into your clothes). Also when it comes to the spray tan, specifically the Versapro, they charge you for add-ons and it adds up. I didn't realize this when I signed up because at PBT all versa-pro add-ons are covered under your membership. At Glo tanning, the double leg is $5, the double dark is $5, the moisture pass is $5 (I believe), and then the rapid is $10. Most importantly, unlike PBT, you can NOT get the clear tan unless you get the rapid. I do not like to get the bronze tan (it makes me feel like I've been rolling in mud lol) and I didn't want to pay for the $10 rapid every week on top of the $70 membership fee, so this was a dealbreaker for me. Sadly, they don't have an informational sheet for the prices of the add-ons, so this is all just told to you verbally and can be hard to keep track of if you're new like I was. For those who lived on the east cost, like myself, you may also be familiar with Sunday's Sun Spa Shop and I will say in their membership you also had to pay for add-ons like the double leg and moisture pass but they did something called "blue bucks" so it only ended up being a few dollars additional charge on top of the membership fee, which I feel is more reasonable than what Glo is charging. Overall, Glo tanning is by far the most expensive tanning membership I've seen, but if you really value their unique spa services it might be worth it for you, but I don't think it's worth it for the spray tanning. You can get the same thing with PBT (just no rapid or double dark I believe) and their membership is around the same price as Glo. read more

Shadiest business ever. Closed the Roanoke location with absolutely no notice. They knew they were closing. Broken beds all the time. I have disputed my charge with my CC company and if that doesn't work I will take them to small claims court. On principle alone. On top of all this, the high pressure sales for their overpriced crap. I told one girl If she doesn't STFU I was cancelling my membership immediately. They conned my young daughter, but couldn't con me into their overpriced products. read more

I wanted to update my previous review. The last 4-5 times I've been here I've had great customer service consistently. The girls working are friendly, informed but not pushy sales people. read more

Very frustrated! I went to the Roanoke location on Monday the 9th and signed up. I was highly pressured to purchase their very expensive lotions and had to say no Thank you about 5 times. I mentioned that I drive far to come here and then I was informed that a new location was opening closer to my home in Northlake the following Saturday... however they did not mention this location was closing or that I would be cheated out of the rest of that week as they moved on Wednesday and was closed Wed-Friday. I encounter many people showing up on Wednesday night along with my self...and I live 40 min away...only to find it closed and no one I talked to had been told that either. Nor was I encouraged to wait until Saturday to sign up as I could have been one of the lucky ones to win free time. I was told it was a marketing strategy. Oh so...rip off your customers was a planned thing. Good to know. I went to the new place, and again given the third degree about my lotion and pressured to purchase theirs. Again, I had to continue to say no Thank you several times. Then was pressured to do the wellness after I stated several times I was in a hurry and only doing tanning as my family was in the car waiting. She just kept on and I had to get rude. No means no! Last night I went and it was a mess. Only two girls there who didn't seem to be able to manage the rush. I was told 3-4 min wait and I would be put into a certain bed. 15 min later I asked and she was like ...oh...I already had someone waiting and that person has went in there already. So she proceeded to find another bed....she told me she would put me in there for 6 min...I was like...no...I will do the whole time as I am already three weeks in at full time. She stated that she didn't want to put me in there the whole time. I insisted, yes I will go the whole time thank you. No towel provided...however I did find one on the floor in front of the bed....not sure it was even clearn at that point. Then as I was in the bed..I noticed it just kept going...12 min later I shut it off myself. Also as people came in the door...she yelled over the people at the counter....just so you know we have a 30 min wait. That is not good customer service....appears to be trying to get people to leave. Every day they ask to see my eyewear, which I totally understand. But also want to see my lotion, and then proceed to ask me where I bought it. Every day....geez. I bought it there last year!! This is supposed to be a relaxing time...but it feels like I am at a car dealership getting the third degree! After I cancel, I will find a better place to go!! read more

Great staff and awesome massage chairs in a private area very nice one of my favorite locations

DO NOT GET A MEMBERSHIP!! I've been going to glo tanning for over a year with a membership and decided to FINALLY cancel after so many problems. I was charged multiple times at the Tyler tx location...I've never been to Tyler tx in my life, I've called glo tanning everytime this has happened just to be told that they will refund and make note on my account to check idenity and then get another charge just a couple weeks later from Tyler again. I have been told that I hadn't payed for my membership multiple times when it is an automatic payment and I have proof of money being pulled out of my bank account and have to argue with the poor employees. At one point I was going back and forth with employees for almost 30 minutes because the system said I hadn't payed my membership in 2 months and needed to pay $240 to be able to tan that day when I had just gone the 2-3 weeks prior with no problem. I've received services I did not ask for and get charged for them as well; just last week I went and was charged an additional $6 for a post tan treatment that I never asked for and wasn't brought up by an employee / have never done, after my tan an employee had to tell me to continue onto treatment 2(post tan) and told me it was on my account that it's what I got last time. I make sure to confirm what tan I'm getting to ensure I get the rapid bronze because in the past I've asked for rapid bronze and got clear coat instead and wasn't told I was getting the post tan. The only reason I've stayed here as long as I did was because they have a Glo Tanning in my college town so it was easier to have 1 tan membership than 2. But I've thrown in the towel officially after getting charged $70 on my account from the Tyler location the day AFTER I cancelled my membership, and glo tanning saying that it is my account so they must charge it so I've been battling them all day for a refund. It sucks because I liked how my tan looked after getting a spray tan here but the hassle of trying to get refunded constantly and proving I've payed is too much to worry about. read more

I was exhausted from traveling from out of state and was so excited to see a Glo nearby in Roanoke. I'd heard that I could visit any Glo with my membership at home and decided to go try it out! From the minute I walked in, the girls were all so friendly and helpful. They showed me all of the different services - some that I hadn't tried before, and helped me get all set in each of them. I loved the Poly red light and infrared sauna pod - so relaxing and helped my aching muscles from a busy days work. Then, of course, I had to get a little color... I tried a different UV bed just for a little base color but then got my favorite spray tan! I love the one where you can rinse it off in a couple of hours. The Glo girls made me feel right at home, even though I was out of state! Since I wasn't really planning to go to Glo when I packed, they helped me pick a great facial lotion for the redlight therapy... I want to get the most out of every session with that! Next visit to DFW area, I'll be Glo'ing again! read more

I just joined last month and every time I stop in the staff has been incredibly welcoming. Explaining all the different beds they have available and suggestions for next steps for tanning progression. I've really enjoyed every experience here so far! read more

Don't join! Long waits and broken equipment. In addition, trying to cancel your membership is a struggle and to do so you must jump through hoops. Sent an email and asked for my membership to be canceled. They disregarded email and want to charge me for September. They demand that you call Guest Services. Person I spoke to in Guest Services was rude and refused to let me talk to a Supervisor. Unethical business practices. read more

Love this tanning salon! I've been going here for a few weeks now and they are always so nice every time I come in! The monthly subscriptions are super affordable and offer discounts on lotion. Also, the beds are always clean and I never have to wait for a bed! Highly recommend!! read more

Kinda surprised this place doesn't have any reviews. I've been going here since February. I signed up for 3 months, then autopay per month thereafter. I like that I can cancel at any time and it's effective immediately...drives me crazy when places make you give a 30 day notice. In all honesty, I can't recall which specific level I signed up for, but it includes the stand-up bed, which was important to me. The beds are always clean, the staff is friendly, and I have never had to wait for more than a minute or two for them to clean the bed. I also appreciated them letting me know when they replaced bulbs and that I should probably scale back on the amount of time I spent in the bed. I now have a great tan heading into summer and pool season. Also, I believe Kim is the owner and she works most weekdays. She is incredibly nice and was kind enough to keep my kiddos entertained while I tanned a couple of times. Made me feel much better that she empathized with how hard it can sometimes be for moms/parents to take a little time for themselves. Keep up the good work Kim! read more

Never again. Smells like they mopped the floors with dirty dish water. The owner was nice enough I guess, but she wreaked of cigarette smoke. Their tanning beds are dated, near antiquated. Don't know who the skin care girl is; tried scheduling with her a few times for some skin care services, but she was very flakey. I won't be back. There are way better places to go. read more