The beds are always clean and the staff is always friendly. The prices are reasonable and they are…read morealways running specials to keep tanning affordable. They have a boutique with all kinds of cute items too. I highly recommend!!!

I am a traveling nurse from Louisiana and this place is nice but not worth the money or I just…read morepicked the wrong bed! I did the Hybrid bed with the hybrid lotion and did not change a color! Paid a lot of money to look the same! Should have known when the max was ten minutes! And I didn't even burn and I am fair skinned. Nothing nothing at all

The facility is clean, the staff were knowledgeable and friendly, the beds were up to date. This…read moreplease was a nice and clean place to tan, whether you are tanning or spray tanning. I would recommend highly!!

Staff are sweet, spray tan booth is amazing, and the tan is instant! I didn't have to wait for it…read moreto set in.. 10/10!!!

Great customer service from the manager, Janine (I think that was her name ). She gave me a tour…read moreof all the different beds that they offered, as well as the pricing. Very clean and tidy rooms. She explained the spray tan machine thoroughly, and patiently answered all of my questions. It was a great experience. I got the spray tan, which took about 10 minutes, and finished up in the stand up tanning unit across the hall. Beautiful results. If you are looking for a great place to get a quick tan, I highly recommend this place. Cheers!

I need the owner to contact me.. I've been coming here since December , moved here From Florida…read more There's been some hiccups, but so far every employee has been extremely kind. But there is one that lacks in customer service, and today was an extremely terrible experience.

On March 4th at around 3:00pm, my daughter left her gold coin necklace (her grandfather's before he…read moredied) in the stand up tanning bed. When she contacted the staff shortly after her visit, they were very short, extremely unhelpful and said they had no idea who tanned after her, tanned that day nor who cleaned the bed after she left but would look around. When we called back again, they said the checked the cameras and never even saw my daughter come in or out (however when I spoke to the regional manager, the story changed) and nothing nor no one found anything. The police are now involved and I will continue to explore ever avenue in hopes to find it. Although my daughter should have been more responsible, I was told by the regional manager people leave things quite often (rings, wedding bands, etc) but they never saw her necklace (there is No way one could miss it... see photo) It is very unsettling how the manager and staff handled the situation and their lack of compassion towards what was stolen is so disheartening. I have a membership at PBT in Ohio and every time I go in, the staff always ask me if they found it.

Jules and all the staff are very friendly and knowledgeable about products without being pushy. I…read morelike the beds and definitely get great results. I purchased a membership and the prices align with what I expected to pay.

few months ago I deployed. I went to cancel my membership and was convinced to "freeze" my…read moremembership for $7 per month. My card was hacked and I called PBT at University to update. They said they could not card info on the phone. I called again a month later to explain I was not "there" and that I needed to update and again, they said they could not. I decided to let it sit and, as advised, I thought I would just update and continue my membership as the money paid in would cover most of my monthly membership. When I arrived there today (2-16) the lady who took my $60 failed to tell me prior that my membership and terminated. She then told me that after 3 declines from a card results in that. So I asked why I was made to suffer when this was a company decision and not my fault. I told them that this was taking money on false pretenses. I advised that I would visit my SECU and have them take the money back. My decision now is to leave that charge on to remind me not to use them again. So based on the decisions of "corporate" I paid $60 for nothing! That will never happen again. David N

Small and quiet location, but conveniently located close to home and UNC for me! Beds are always…read moreCLEAN!! Like streak-free clean with fresh folded towels... I will say its bizarre they dont provide goggles for you, but who knows? Different franchise owners may have different rules for their locations.. my store will provide goggles (but Ive also purchased my own goggles to keep in my bag just incase I come across that they are not provided). I dont remember her name, but the manager (blonde and if I remember correctly, name starts with an 'S'?) is AMAZING! She is so kind, and excited to go over bed options for me based on what questions I have! Im a cross market tanner (CMT - my membership is from CA, and so they have a different way in their system to check you in than a membership from a local store), and she remembered my code! Its truly the little things that make the biggest difference! I am still on the hunt to find a PBT with the Sunboard XTT around Charlotte (my location in Mission Viejo had one - its my absolute FAVORITE bed), but in the meantime, will of COURSE continue to come back to this location!

I go to the gym but it is filthy. There's no staff there and if they are there all they do is be on…read moretheir phone. there is even mold on the exercise machine. They don't even clean up or dust. No one cleans.

I received a reply from one of the owners @WA. They stated that their property is clean, wrong…read more (Pictures attached) They also started they have staff that put in a 40 day work week. Unfortunately they forgot about the weekends. (See attached photo) I usually come in the early to late mornings and I'm there we'll passed noon... so far each weekend there has been know one at the desk. The membership I pay for has free tanning. The only time I can take advantage of this is during the weekends, which I have been unable to do. I am not trying to be a pain in the neck. I just what whaI pay for and expect a clean establishment. Update... I pay the premium contract for tanning but the only time I can take advantage of it is during the weekends. Unfortunately they do not have staff during then. (See pic). Normally when there is no one on staff you have to use a QR reader to access entry. What they've resorted to is keeping the doors unlocked the entire time. Anybody can walk in and do whatever they want - not safe. I had a couple walk-in and approached me when I was working out and ask if there was anybody on staff... and there wasn't. Since there is not staff there is no cleaning. (See pics).

The ladies that operate and work here are absolutely the kindness and most professional people you…read morecan ask for. Busy times vary, but it is well worth going to visit to see and use the booths.

I have used the tanning beds and wellness booth both with great satisfaction. Staff is…read moreknowledgeable, always friendly and stations clean . I always look forward to my visit and enjoy my time there. Be sure to try the Halo treatment if you visit the wellness booth,

Today was my first day visiting and tanning at Ultra Tan. I had a wonderful experience! I purchased…read morethe Ultra Platinum Package, Lotion, & Eyewear. And I did a level 6 bed for 8 minutes. I have very fair and sensitive skin so that was perfect. As far as the salon, Nice tanning salon pretty spacious, good and clean beds. Reminds me a lot of beach bum in NY. The pricing is fair, and they have a variety of tanning lotions. What really sold me was the customer service. Christine was an absolute doll, friendly and very knowledgeable. She gave me a tour of the salon and she taught me a lot of things about indoor tanning I didn't know about. Which was very impressive.

Was charged $90+ for "pro-rated".. found out that doesn't mean from Dec. 16th to Jan. 16, it was…read morejust for 2 weeks! If they would have told me it was only for 2 weeks, I would never have spent $40 on lotion. I tanned 3 times for almost $100. Even if they said $97 for two weeks, I would have said no way!! That's too much to tan! Pro-rated to me meant, not paying the beginning of December since I started mid December. Carpets are also dirty. They made the comment "you get what you pay for". Well, I will not be going back. Manager is nice, but I feel like she knew she tricked me.

I LOVE Angela. Standing in front of someone with little to no clothes on to get a spray tan can…read moremake a person feel self conscious!! But Angela is so professional and makes you feel at ease. This is the only place (and the only person) I will go to for a spray tan!!

Jill was excellent! She was very attentive to the type of "color" I wanted for an event. I was…read moreperfectly "tan" but not overly dark. She was able to match exactly what I was looking for at my age (55).