Today was my first day visiting and tanning at Ultra Tan. I had a wonderful experience! I purchased the Ultra Platinum Package, Lotion, & Eyewear. And I did a level 6 bed for 8 minutes. I have very fair and sensitive skin so that was perfect. As far as the salon, Nice tanning salon pretty spacious, good and clean beds. Reminds me a lot of beach bum in NY. The pricing is fair, and they have a variety of tanning lotions. What really sold me was the customer service. Christine was an absolute doll, friendly and very knowledgeable. She gave me a tour of the salon and she taught me a lot of things about indoor tanning I didn't know about. Which was very impressive. read more

Worse tanning salon I've ever been too. Staff can't even perform there job as basic as operating a tanning bed or using your credit to pay for a service. Inadequate training and uneducated staff. I waited 15 mins for her to put the spray machine together after they had already been open for 30 minutes then asked for medium Catalina with double legs and PH balance and she couldn't do it I waited another 5-10 minutes for her to tell me she didn't know how to use my ledger balance for my tanning service. She also had to look up the codes on the desk to figure out how to operate the beds. After said and done I never got to tan that day and she had the nerve to ask me if she could help the person that came in at least 5 minutes after me. Rude and uncalled for will never go back and now I never got to use my membership and I'm having a hard time getting my money back for a service I was never able to receive. DONT GO HERE!!! read more

Was charged $90+ for "pro-rated".. found out that doesn't mean from Dec. 16th to Jan. 16, it was just for 2 weeks! If they would have told me it was only for 2 weeks, I would never have spent $40 on lotion. I tanned 3 times for almost $100. Even if they said $97 for two weeks, I would have said no way!! That's too much to tan! Pro-rated to me meant, not paying the beginning of December since I started mid December. Carpets are also dirty. They made the comment "you get what you pay for". Well, I will not be going back. Manager is nice, but I feel like she knew she tricked me. read more

This is a nice facility and I had a membership for a while. However, the sales associates were very pushy (especially the store manager) when trying to sell gels, lotions and other add-ons. Several issues with poor customer service (including the associates being too chatty amongst themselves and ignoring customers) so I took my business elsewhere. read more

Ultra Tan is my favorite salon to tan at in the Carolinas, and this is one of my favorite locations. They have decent prices if you buy a package. Im not crazy about their one time tan prices. I also love their lotion selection. I don't find the sales people too pushy. I think they are friendly, knowledgable, and I enjoy coming in. They are always helpful when I have questions about which lotions to buy and they have never pushed anything on me. read more

Today was my 1st day visiting the salon. I was greeted with two lovely warm smiles from the receptionists. They have a lot of knowledge about the products they carry and all of the different tanning beds. They tagged teamed me on the tour of the facilty, and kept me smiling. The Salon is also nice and clean.. read more

Do NOT purchase Mystic Tans and think they are going to stay in your account. I just went there and the manager told me that I have nothing in my account. I purchased 8 a while back when they were on sale. The person working at that time told me they never expire. I do NOT trust this place. Stay away!! read more

This place is absolutely terrible. I know from experience because I've worked here. Corporate and managers push you to sell product, and then if you don't meet your numbers, you don't get any of your commission--whether it's $5 or $500, they don't care. Too much drama. Customers complain on employees and then management does nothing. When hired they tell you that you'll get 20 hours a week part time and then schedule you for five. They are extremely overpriced, considering where I tan at now is $20 per month, unlimited, compared to $69 plus a membership fee. I would never recommend this company to anyone, no matter how much money they make.. If they can't treat their own employees right, then what makes you think they'll be good to their customers? read more

I've been tanning at this location for a few years off and on. The Service and Management have gone very down . The "Area Supervisor" or what ever you want to call her, not sure of her name wears big Glasses. She is very rude and unprofessional not only to customers , but her employers as well! I've noticed this on several occasions. It's sad, how one person can ruin a business. I now tan where I'm treated with respect and get what I pay for. read more