On March 4th at around 3:00pm, my daughter left her gold coin necklace (her grandfather's before he died) in the stand up tanning bed. When she contacted the staff shortly after her visit, they were very short, extremely unhelpful and said they had no idea who tanned after her, tanned that day nor who cleaned the bed after she left but would look around. When we called back again, they said the checked the cameras and never even saw my daughter come in or out (however when I spoke to the regional manager, the story changed) and nothing nor no one found anything. The police are now involved and I will continue to explore ever avenue in hopes to find it. Although my daughter should have been more responsible, I was told by the regional manager people leave things quite often (rings, wedding bands, etc) but they never saw her necklace (there is No way one could miss it... see photo) It is very unsettling how the manager and staff handled the situation and their lack of compassion towards what was stolen is so disheartening. I have a membership at PBT in Ohio and every time I go in, the staff always ask me if they found it. read more

Palm Beach Tan - Gold coin necklace stolen on 3/4/26 around 3:00pm - Skin Care Near Me - Charlotte, North Carolina

Jules and all the staff are very friendly and knowledgeable about products without being pushy. I like the beds and definitely get great results. I purchased a membership and the prices align with what I expected to pay. read more

Every visit I've had when doing a spray tan or any service Stephanie, Jewels and team have been so helpful and very welcoming. Their suggestions for quality of tan etc are always spot on and also not feeling pressured into upselling but simply their suggestions for optimal results are appreciated. read more

This location is HUUUGGEEE!?! 20-something rooms with ALL beds always CLEAN!! Like streak-free clean with fresh folded towels... I will say its bizarre they dont provide goggles for you, but who knows? Different franchise owners may have different rules for their locations.. my store will provide goggles (but Ive also purchased my own goggles to keep in my bag just incase I come across that they are not provided). The assistant manager, Maggie, is AMAZING! She is so kind, and excited to go over bed options for me based on what questions I have! Im a cross market tanner (CMT - my membership is from CA, and so they have a different way in their system to check you in than a membership from a local store), and she remembered my code! Its truly the little things that make the biggest difference! I am still on the hunt to find a PBT with the Sunboard XTT around Charlotte (my location in Mission Viejo had one - its my absolute FAVORITE bed), but in the meantime, will of COURSE continue to come back to this location! Its close to my read more

This location is consistently rude and just screams mean girl. I have been here often on for three years and every time I come back I'm reminded why I left. I requested a certain time in a bed because I felt like I could tolerate an increase in time and I was told (not suggested) but told the time that I would be going into that bed would not be what I wanted. Not to mention that when I first got in of course they were going to be pushy about purchasing a lotion as they always are, and when I politely declined, I was told that I would not be getting a tan if I was tanning under the seven minute mark. I followed up and asked for seven minutes and then was told that I would be going in for six. Which makes it extremely convenient to try to prove her point that she needed to be selling lotion to me to receive commission. Well, after tanning, I didn't feel like it did anything and I was not shocked as I didn't go for the time I requested. It was so short. When I came out, I didn't feel like any heat had even touched my skin. I've been tanning for a long time and I know what it feels like to get a session that actually produces results. Not to mention that I used to be an ambassador for Palm Beach tan and I've worked in tandem with this company for quite a long time. Which makes this just that much more disappointing. Im not new to this. When I confronted the front woman at the desk and told her from here on out when I say, I would like to go into a bed that I pay for with my hard earned money I would appreciate that the time that I request is the time that I am given. I was met with resistance and told that she was not able to increase my time to the time that I had suggested. But there is no rule stating that I could not go an additional one minute more than I was set for. This is my money and this employee continued to argue with me as I walked out of the door I had to just leave. I have never been met with such resistance and mean girl attitude, smiling in my face in a condescending way. I was only trying to be cordial and say that I would appreciate receiving the service that I pay for (which is the higher level more expensive beds btw). This is the same thing as ordering soup at restaurant and receiving fish and being told that you can't have your soup and to shut up and just eat your fish. read more

Palm Beach Tan - This is clarification on the rule that the employee tried to tell me was in fact a rule - Skin Care Near Me - Charlotte, North Carolina

The staff are always upbeat & friendly. Minimal waiting usually. I have diamond status but like to rotate through the lower beds as well. Maggie & Stephanie suggested it & I love the way my tan always looks. I occasionally use the sunless tanning booth for events or "just because!" read more

If I get banned for taking selfies in the beds, it's a Palm Beach Ban. Pretty bad experience at this popular and very long, skinny tanning salon with a particularly aggressive young male serving me, or rather not. It was extremely unfriendly and he tried everything he could to stop me from tanning at this lotion and even told me that my lotion wasn't good enough and inspected my eye-wear for way too many seconds (even prodding them) as if there might be something wrong with them. These heavy duty sales people need to back off. The tan was fine, though. I was upset at the time, and found this that I wrote: So this is the third location of Palm Beach Tan that I've used since I switched over met membership and I think it's probably my least favourite experience of the three even though it was pretty straightforward and the bed was fine and worked well. Mainly because the employee who checked me in was not my favourite. He was being judgy. The kind of know-it-all type of person who has a lot to say and anything that you do is wrong and anything that he does is right. There are signs all over saying that we will check your eyewear but nevertheless I mean a little bit overkill with the hand inspection of my stuff. Secondly he says it's a 12-minute bed but we just put new bulbs in so we're letting people go for 8 or 10 - psh. I don't believe a word of it. If it's a 12 minute bed it's a 12 minute bed. But that's fine, I went for 10 and he gave me 8. Great. And then the worst part of it was the upselling. He asked to see my lotion. I showed him my lotion and I've never been asked to show that before. He said oh that's the cheap kind when you use that gets all over the tanning bed and you have to clean out the gunk and it's not really doing its job and blah blah blah blah blah blah and it really rubbed me the wrong way - I mean I'm not stupid I know exactly what the point was - which is that he tried to start selling me some tanning lotions which clearly he gets a commission off of. He made a pretty good effort at it and wasted a bunch of my time that I didn't really have although it didn't end up costing me anything because I did manage to make it to the last couple of places I was trying to get to. Shame that I couldn't have been served by the employee girl that was leaving who was friendly and covered in tattoos and perfect makeup and definitely would have been nicer to me. I didn't even ask the guy for extra time to get ready even though I needed it because firstly I was in a hurry but secondly everything was such a melodrama to check in here so I just wanted to avoid it and I missed a little bit of my tanning because of that. read more

See all

The worst service! Never enough workers and the ones who we get the pleasure of being waited on are miserable. They try to oversell every little thing. Look for another place to get your tan on!!! Poor service!! read more

Always a wait and always trying to upcharge you. It's annoying that they took over south beach tan- I lived that place way better

These people sneak in up-charges all the time, act surprised when called out on it, and then explain each add-on is necessary to getting a good tan. The perk of this place used to be that it's an easy, no appointment needed, moderate quality cheap spray tan. I asked why my spray tan was continually going up each time and the answer was "taxes have probably gone up"... that's not a good reason for a $25 difference. They're not transparent with pricing and WILL NOT STOP UPSELLING-- I had to say "no thanks" 4 times and it made me uncomfortable. I will never be back now that they tricked me into paying $60 for an average spray. I also watched another girl come in to try to cancel her membership and the staff member acted like it was the end of the world-- it was so inappropriate. Give your business to Gorgeous Glo or Organic Spray-- they do a way better job, have non toxic product, and generally are better business people. read more

awful experience yesterday (got there at 7 pm 10/29/25). i went in to redeem a free services offer on a spray tan and was told i couldn't since i was a returning customer. well i checked the email again today and it's for new OR returning customers.... so she lied. anyway, after the free services offer was denied, i was duped into buying a 3 pack of spray tans for $60. then told AFTER purchasing that it was only valid for 45 days and then somehow my total jumped from 60 + tax to $70 + tax. i was also weighing a single spray vs the package and asked how much 1 would be and was told $50. so the package made a lot more sense to purchase. BUT, after i was done getting sprayed, i heard the other girl working tell another customer it was only $30. also waited an hour to get into the booth (again told the wait time AFTER purchasing). so in summary, the employee lied multiple times and withheld a lot of important information in order to upsell me and my friend. spray tan also didnt turn out well (couldve done better myself using self tan and mitt). there are identical white streaks all over my body that must have been from the sprayer not working correctly bc they are all the same shape/width/length in different spots on me so it couldn't have been water/liquid that i got on the tan. wish i could never return, but i have 2 tans i already paid for... but would NOT recommend coming here read more

Don't go here the manager makes things up in order to try and upsell products and talks down to customers. Tanning equipment needs to be updated the Ergoline Open Sun 1050 is over 10 years old and should not be in their "Diamond" package. Also, I'm waiting for Palm Beach Tan to tell me what NC Regulation says that a tanning salon is not allowed to let us tan for more than 5 minutes because of new bulbs and being a new client. Misrepresenting regulations is consumer fraud. read more

I don't like that every Palm Beach and the country provides free eyewear but this is now the second one and I've been to multiple Palm Beach is all around the country and I've only been to one I think it was somewhere in Ohio that charge me like $1.02 dollars for some little disposable eyewear this particular place doesn't provide I I were either and they charge you seven dollars all it is is a hassle for them to make a dollar to sell you something. It's called consistency and Brandy I've been to Palm beach of all around the country and I've only encounter to Palm beach is that try to hustle you to sell you I wear instead of providing out for free so that's not consistent and that's not consistent other brand read more

Palm Beach Tan - 7 dollar hustle - Skin Care Near Me - Charlotte, North Carolina

Consistently poor experience. The spray tan beds are consistently not working and they make no effort to notify members...as if there isn't a whole lot of effort going into getting spray tanned. Thanks for leaving me hanging before vacation.....again. Their billing system is perpetually wrong and they seem to not know how to fix it which requires constant proof/explanation of payment and regular overrides. read more

I was a member of Palm Beach in a different state and it was great. In Charlotte I have yet to even have an ok experience. I wanted to join to be a member so I went 1.5 hours before closing to this salon. They said, "sorry , we are full today and we do not take appointments." I said that I wanted to become a member and she restated the same sentence about being full. She could not help me evidently. There was no one in the lobby waiting and I could see no line. So after not finding another company I visited a different location. They told me that all of the locations have the verse spa booths (which is what I prefer), but that the like their other booth better. I decided to give it a try (btw: it's an up charge every time you go, even as a member) and it did not last at all. It all came off after my first shower the next day. This location was further from me, so I went to the Woodlawn location for the next spray. I asked to use the Versa and they said they and one other location is the only locations that have them and theirs is broken and will not be fixed any time soon. So I did their version again, paid more again and bought a new primer. The primer has been used, opened and it was leaking, and when I realized it (I had not left the front desk), the woman asked if I could just come get another one on a different day because she did not know how to refund it. I told her no. It took 45 minutes to get someone to help her refund it. I again tried their spray tan and it again washed right off the next day. So for my next spray, I drive to the other location with the Versa. It's a 35 minute drive. I get there and the two people working do not know how to use the Versa machine. They said they had no one to call and ask and literally handed me the sheet of paper with codes on it and asked if I knew. For my 4th, I went back to the Woodlawn one, it's the closest to me. The Versa is still broken and they said the regional manager is refusing to figure out when it can get fixed. So I asked for advice on theirs and why it washes off. She said, oh that happens to a few of my friends too with this one. What?! So instead of paying the up charges again, I asked if they had a clear solution or one that you don't have to add color to. Her answer was "we do if you're ok looking like an Oompa Loompa." I am guessing they get commission on their add ons, but this is crazy! I will be finding a new membership somewhere else because the service is just awful and their booths do not work. read more

Ridiculous policy that can't be overridden.... I understand a 24 hour tanning window, but when that can't be overridden when a customer is within 15 minutes of the expiration makes little sense. Especially when the attendant tells me it's for my safety?!? Tanning services are ubiquitous with no real difference between salons. I've been a loyal customer for years and cancelled my membership renewal today. There are literally dozens of choices dozens of other choices within blocks. Shop around before buying Palm Beach Tan membership, they aren't cheap. read more

Wow! Never do business with Palm Breach tan. They will charge you for years of services you don't use anymore and then try to convince you it's like a gym membership. What a JOKE. read more

These girls always got the damn open sign off 15 minutes before they close and start cleaning 15 minutes before they close when they're open until nine and all they gotta do is wipe down a few bieds..you literally have read more

This is my first Yelp review because of how frustrated I am with this place. I cannot echo what other reviews have said about the pushy-ness from the front desk enough. They must be paid entirely on how much they can upsell their customers. I have also been told that a tan will look awful if I don't pay extra for their additives. I finally started asking for the ONE "necessary" additive and every time I would come in they would say "okay your usual 2 additives" - trying to get me to buy more. On top of the front desk, I finally had it and decided to freeze my account but I still got charged the following month. I even reached out to corporate to get a refund and there was "nothing they could do". Do not waste your time, money or energy here. read more

Was a member here for a few months to get tan before a vacation. A few of the front desk staff don't understand social queues and will talk nonstop for 3+ awkward minutes trying to push you into buying expensive tanning products without letting you get a word in. You have to awkwardly stand there until they stop to say no thank you while a line forms behind you. You also are required to cancel membership in person instead of over the phone (no biggie). I went in to cancel and she said you're all good, I was like okay that's it? Do I get email confirmation? She said yup you'll get an email have a great day! I left. I never got email confirmation so called back the next day to make sure it was canceled and the manager said "yeah my employee told me you came in and cancelled and just walked out." LOL as if I was a rude customer???? Apparently there were forms I needed to fill out, but it was the girl's first day. Somehow that's my fault???? Definitely won't be returning. Highly recommend Dilworth Tanning if you're Charlotte instead of this place!!! read more

I wish I could give this place zero stars. I'm getting married in less than two weeks and wanted to go tanning before my wedding to avoid tan lines in my dress. Not having been here since Saturday (today is Monday), I show up, ready to tan and the manager refuses to let me because he says "my face is a little red". Meanwhile it's nearly 80 degrees and sunny today and I just rushed over here after working out. This is not the first bad experience I've had with this manager. Save your time and money and take your business elsewhere. read more

As busy as I am, the possibility of finding time to lay out in the sun is next to impossible. I started going to this particular Palm Beach Tan two years ago in preparation for my (first) trip to Hawaii. The facilities are very clean and cheerful (bright yellow and blue colors) and I got the tan I wanted without much effort on my part. During my weeks of tanning, I discovered something else, though: the sessions were therapeutic. After working all day, I'd go there and lay for 10-15 minutes on a tanning bed with nobody talking, no computer screen to look at, and absolutely nothing to do. I was forced to relax. I found myself getting a well-needed break and, oft times, falling asleep! I left not only getting tanned, but getting rejuventated! I started up again this past summer in preparation for my trip to Acapulco. During the winters, I can go on "break" so I don't have to sign up again for new membership. I only get charged $5/month and then I get that money back (towards my fees) when I start going again. Plus, their hours are such that you could go almost any time you want. Very convenient! read more

Palm Beach Tan - Skin Care Near Me - Charlotte, North Carolina

See all

I'm a sales rep, so I pop into all the PBT locations randomly, mostly on my lunch break. This one is the worst. I pay a monthly membership. Just let me go in, say what I want, and let me be. I'm there for 20 minutes EVERY SINGLE VISIT. "No I'm good". "No thank you". "Just want a spray tan". "Still no". "Maybe next time". I get the upsell thing, the commission thing. But learn how to READ people and back off. read more

All the other reviews on here accurate, the upselling is aggressive. I literally started driving out of my way to go to other PBT locations just to not have to deal with one male staff member in particular and how demeaning he can be. To spend the kind of money this place requires the staff should talk to you a little better. I will say the beds have always been clean when I come in and I do get a good tan. read more

Received an advertisement for a Free Week of Tanning. I went into this location and they politely informed me that it's only for "new clients only" which was not stated on the coupon. I have never been to this location ever before in my life, but apparently I have been another location of PBT years ago. I do understand that the coupon says "See salon for details", but if the "new client only" requirement applies to all PBT locations then it would have been nice to have included that statement in the fine print of the advertisement. read more

As a long standing customer who tans intermittently, I freeze my account after my occasional use. I have done this for nearly a decade and upon my last visit (in Feb 2022), I let the woman assisting me know (before tanning and while reactivating my account temporarily) that I would like to have my account frozen on the first of the following month. She told me that that would not be a problem.... I reviewed my bank account last night and noticed that they have been charging me the full amount for the last FOUR months and not just the minimal amount to keep an active account frozen. I called to let the store know and they told me that I could have essentially a "store credit" on my account, to be used only at their business, for $140. I let them know that I preferred a refund less the amount monthly to freeze my account since it was an employee error and that I should not be held responsible for the employee not doing what they were asked and assured me would be completed. They referred me to Corporate - I spoke to a woman who was incredibly condescending and told me that I should have known that I needed to sign to freeze my account and that all they could offer me was the account credit. This was an employee error and I should not be held accountable to know their employee procedures for freezing and unfreezing an account. Do not spend your money here - their mistakes will be at your full expense. read more

Average experience here. The front desk clerk was very pushy about upselling my tan and adding add ons. When I declined she told me my tan wouldn't look good. Other than that, the facilities is clean and quick. Lots of available parking and has flexible hours. read more

Way overpriced and rude employees. I need a Sun Tan City in Charlotte because PBT just ain't gonna cut it

Worst place I've ever tanned. Just cancelled my membership today. Very rude employee. It seems like most of the complaints are about the same person... read more

I absolutely love this place. I've been going here for 15 years and they continue to upgrade equipment, and offer loyal customer rewards. It is a bit pricy, but you can't beat the quality of the beds, customer service (off the charts!), and cleanliness. I pay for the highest level beds, I have naturally dark skin so I tan easily and 10mins a week gets the job done for me :) I love the pool and beach in summer so I put my account on "stay n save" every year, you pay a very small monthly fee and then that applies to your account when you reactivate. read more

Wow. Zero stars. Had an interesting situation when I went in to get a membership. I haven't been to this salon so as they were taking my information I hear another employee telling a customer she needs face lotion. She very nicely said I'm not interested, he kept going. Then, when she said again she really wasn't interested, he got forceful and in a RUDE tone said she needed it and how he is training and has to do this. Understandable, but when she said she wasn't interested, it was time to stop and politely say ok! As I would have done as well, she walked out. He THEN looks at me (I probably had like a shocked look on my face) and told me I needed to calm down bc I looked agitated. I then walked out. It was literally the craziest 5 minutes- back to south beach tan I go! read more

Well..... I don't spend a lot of time in tanning salons I do splurge with a spray tan to cover my pasty whiteness while on vacation. After booking over 2 weeks ago and the manager promising that a spray tech will be coming in early (10:30am) on a Saturday to make sure I got the perfect vacation tan I though what great service! Fast forward to the actual day.... the tan was DOUBLE the quoted price over the phone. ($30 to $66) "for the lotion" $30 EXTRA dollars for lotion! Whatever i still NEEDED the spray tan. Now it's almost 11am (30mins past my appointment time) and the technician DID NOT SHOW! So thank you Palm Beach for having me scramble after trying to plan. I will never be coming back there. Poor service, wasted my time and misquoted prices. 3 strikes and you're out. read more

I would go elsewhere if you are actually looking to tan. I was just told by the manager that if I did not buy lotion, then it was against NC law for him to allow me to tan for more than three minutes. Something tells me state legislature is not that specific, but I will take my business elsewhere. read more

The actual worst. I've been a member for years in other locations and the last few months every time I come to spray I am there for at least 30 minutes. The front desk is so focused on trying to upsell and convince people to buy packets of lotion that they forget about cleaning beds and the paying customers waiting. The girl in front of me last time was so annoyed with the attempt at up-selling she had to tell them that she was certified too and to please stop pushing her. It's bad. Most likely cancelling if this is how I'm treated as a paying customer. Considering a lot of these reviews mirror my experience it looks like nothing has been done to remedy terrible customer service. read more

Very pushy up selling products and higher level beds than you tell them you are interested in. So I caved and bought a face lotion, and upgraded one level. I tanned a total of 4 times and felt the higher level beds did nothing but toast my face. I didn't even use the face tanners the second two times because they felt so hot on my face only. My 4th visit, I used a lower level stand up which burned me from the waist up (pink, not red, so it faded over a few days) nothing on my legs though. I then went on vacation. Spent one day of it boating. Nearly two weeks after I returned from vacation, I went in to try to tone down my farmers tan from vacation. It had been 12 days since I had been in the sun. When I went in, the front desk person said I couldn't tan because my face and neck looked a bit red. I explained to him that I hadn't been in the sun in nearly two weeks and I had not gotten burned on vacation, but he didn't care and said I could "come back tomorrow". Side note - if I WERE sunburned, what magic would happen over night so that tomorrow would be fine?? He even asked if I was using the indoor products when I was outside in the sun and I told him no, I use sunscreen outdoors and he told me I SHOULD use their products in the actual sun. Which brings me to today and these products - I had applied the facial lotion that he had sold me on day 1, before I left home to run errands because I was going to stop and tan, and I don't like "racing" the start timer for the bed. As stated, he didn't let me tan. By dinner time, my face felt hot and it was very red, it's the God awful lotion he said I NEEDED to use. Turns out it is an "Intensifier", and in the fine print on the back it mentions giving you a "youthful glow". It also has a warning on it that it offers no protection for sunburn (and he said I should use this outdoors instead of sunscreen). So, long story summed up - use the products they pressure you to buy and to use, and then be turned away from tanning when they make your skin red because they will assume you are sunburned, no matter what you say. If a grown woman tells you that she is not sunburned and has not been in the sun for however long, believe her instead of treating her like a child and wasting her time. Not worth the hassle. Won't be back. And they don't actually return much of anything when you cancel within 30 days. read more

Tanning beds are great. Prices are fine. Employees are incredibly pushy especially certain ones. Will not take no for an answer. Made me change salons. read more

The staff here is awesome! They always welcome me by name and make recommendations for my service. Their newest bed is soooo fancy and honestly my favorite! Come to this location and you won't be disappointed! read more

I had a coupon for free tanning for a week or 20% off a package. I never tan so I just wanted to use the free week before going to the beach for my anniversary. The young skinny girl at the counter was so passive aggressive when I told her I didn't want a package nor did I want lotion. She asked me at least ten times (seriously) if I wanted to buy lotion and I said no each time. The GM was standing beside her (checking someone in at the adjacent computer) the entire time this conversation took place so he was aware of how she was speaking to me. I would have walked out on the 10th time she asked if it weren't for the free coupon. She told me she would lose her job if I got burned and that I NEEDED lotion. (Lotions have 0 SPF). I did not buy lotion. Anyways, I wish I would have left when she was so rude because when I got out of the tanning bed I hit my pinky toe on an old rusty doorstop that wasn't even functional because the tanning bed blocked to door from opening enough to actually hit the door stop. It totally gashed my toe open and when I came out I told the girl who checked me in. She barely made eye contact as she said "sorry" and continued gathering used towels and glasses. My toe was soaked in blood. After calling corporate I was offered a free month long package by the GM who was very pleasant (hence the 2 stars, not 1). He said he would remove the doorstop immediately but I never checked to see if he did. Anyways, if you go (but I wouldn't)... Watch your toes and be firm when you say no to a lotion or package... And be prepared to say no 157 times. read more

I know tanning is absolutely terrible and I'll probably end up with skin cancer but nevertheless I go once or twice a week to help hide some skin spots I get on my legs during the winter. This Palm Beach Tan is my location of choice because it's in the Park Road shopping area with all kinds of shopping and dining close by. As far as tanning salons go, this place is the middle of the road. They have lots of beds (around 20 total) with a few different types of beds. They have the regular bottom of the line beds, beds with bronzing bulbs (a step up from the bottom), stand up beds, and the jumbo size melt your skin off talking bed with air conditioning. They also have the spray tanning system. When I come here I always use the stand up beds because they don't cause pressure spots anywhere on your body like you get in a lay down bed (those spots on your shoulders that won't tan in a bed), and their stand up beds are a little stronger so I only have to be in there for 5 minutes. Only tanning for 5 minutes is wonderful because you're not in there long enough to get hot and sweaty. Plan on spending 20 minutes in a regular lay down bed. Their facility is fairly clean, but their bathrooms could definitely use some work. This location gets extremely busy during after work hours, so be prepared to wait in line if you show up between 5 and 7pm. read more

Excellent experience every single time... been using this location for years!! No long wait times, friendly employees, highly recommend...