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    Ulta Beauty

    3.6 (37 reviews)
    Open 10:00 am - 8:00 pm
    Updated 3 weeks ago

    Services - Ulta Beauty

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    The picture I gave her for what I want my hair to look like

    Saturday I when to ulta Beauty to get two strand twist done to my hair and I left looking like this The day before my services the stylist Jada L. Contacted me to asked what style would I like because on ulta's website the option for textured set comes in a variety of different styles so I told her I wanted flat twist updo style. She told me she could not do that hairstyle. She only did two strand twist , perm rod set, silk press and wash and go so I chose the two strand twist. We discussed more about how she does her two strand twist and I asked her if she wanted me to come up to Ulta that night so she could see my hair. She initially said no because she had a client, but I still went anyway and we talked about my hair I showed her a picture of the style and she looked at my hair. I told her what was going on with my hair. I asked her would she be able to do my kind of hair? She said she could still do the hairstyle. The next day (my appointment day)I got there she looked at my hair again. She said she noticed some heat damage on the ends of the front of my hair she recommended I get a trim I said not this time I just want a deep condition and two strand twist. After she took me from under the dryer. I noticed my hair was still a little damp, so she said she was going to use the blow dryer to finish drying my hair when I looked at myself in the mirror. I noticed my hair did not look anything like the picture I showed her so I said can I be honest she said "Sure, yes I would love critiques" and then proceeded to say I felt like my hair looked old like it's been done for about two weeks already. Plus all the twists aren't even the same size or close to the same size. It looks very messy. She said well there is heat damage so that's why it may look like that and I said I understand, but you said my heat damage was towards the end of my hair like the very end of my hair not the roots. Why does the roots look old, the parts are huge I can barely see the parts in the front of my head. She said it's heat damage and I said now it's heat damage at the root of my hair? She said I understand you want the " slick down look", I didn't use gel I just used moose foam" I said I didn't need any gel and I'm not looking for a slick down look more like a neat look and right now it doesn't look like that. I said be honest could you see yourself going to work looking like this and she said I mean, I don't see anything wrong and I said it just doesn't look neat and then she said well if it was me I would understand I have heat damage. So I was like heat damage does not cause the hair to look messy like this when it's being styled a certain way she said she would get a manager to handle the rest of this she snatched the apron off of me, pulled the perm rods out of my head and told me I could go sit at the front. She didn't even say who the manager was who was going to help me so then a woman came up to me and said so what's wrong with your hair and I said hi my name is tiffany and the issue I'm having is that my hair looks two weeks old already and I just got it done. I came here to get two strand twist and this is unacceptable so the woman said well we comped your service and I said thank you and she walked away. There was no understanding, no customer service. It was basically like we didn't charge you not get out. When you work in a customer service atmosphere the customer is always the customer and you should always treat that person like the customer whether they are right or if you feel like they are wrong they're still your customer you're still here to service them, respectfully...

    Benefits new brow product
    Victoria L.

    Admittedly, I am addicted to beauty products which is the reason why I have avoided this store for so long. So I went in there today and it was everything I feared and hoped. I went in to help my mother select an eyebrow pencil, and thanks to a no-pressure staff I left completely unscathed. Not with more items than I wanted to buy and memories of a persistent sales staff, simply one eyebrow product which I will actually use on a quasi-regular basis. As a former beauty advisor, I knew that this was a "class" operation when I saw the state of the testers. Everything was pristine and in proper order. I remained impressed with how super helpful the entire staff seemed to be. They were the best mix of accommodative and advising. I have to add how much I appreciate that this store isn't inside the mall. I am uninterested in dealing with the crowds and parking, in Concord Mills Mall. This Ulta has a massive parking lot that is shared with other stores that I like. And it's about five minutes from my house. Now I can get my beauty fix (I mean) much-needed "items" with no pressure and no problems.

    Almost at checkout
    Rusty J.

    This is my daughter's dream store. She loves shop and look at every single thing Ulta has to offer. She mentioned that she wanted a color pallet for Christmas. So six days before Christmas I decide to to there and grab it and a few stocking stuffers for her. The store, itself, is big, bright and clean. It is organized and everything is displayed to create the best presentation as possible. I am a fish out of water in a makeup store but a kind salesperson guided me through the aisles and helped me find the pallet I was searching for as well as a few other items that I am sure my daughter will love. Finding the wonderful merchandise was the easy part. It's less than a week before Christmas and peak season for merchants. You'd think they would have more than one register going at a time. I stood in the labyrinth of a checkout line waiting to pay for my items. The poor cashier was going as fast as she could. She needed help. The store is conveniently located with sufficient parking. Shopping there is pretty nice.

    Signature cut and gloss by Lindsay

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    I love Ulta. Also love my hairdresser there. Love the large selection of makeup and haircare products.

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    7 years ago

    Love this Ulta. Every visit, the staff is always very kind and helpful. The store is well maintained and very clean.

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    Review Highlights - Ulta Beauty

    Haley not only did precisely what he wanted, she did it with a smile and kind heart.

    Mentioned in 4 reviews

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    Merle Norman of Concord Mills - Nail Spa featuring the "Nail Bar" and our new Pedicure Spas.

    Merle Norman of Concord Mills

    3.1(11 reviews)
    0.6 mi

    I used a Groupon and took advantage of a 30 min facial and a 60 minute back facial at Merle Norman…read morespa. A back facial is a deep cleansing, massaging and moisturizing for the most neglected part of the body (the back). Francesca was my technician and she did a great job on my first back facial, and she gives a nice facial paying attention to detail including skin sensitivity. Francesca is a little but she has strong hands! The inside of Merle Norman & Spa is clean and well maintained; it's fully stocked with a large selection of skin care products and makeup. The products are a little costly but they feel great on your skin. The location was easy to get to once you figure out that it's not inside concord mills mall but adjacent to it in a small little strip mall next to Burger King.

    It was okay. There…read morewas professional and friendly service. I asked for explanation of step by step what is happening In each step. She started to tell me, but didn't explain the last few steps. Maybe she forgot my request. The massage portion was okay. It was just on the face when she cleansed and then a bit around my upper shoulder area and the side of my neck. There was no recommendation of advice /tips after the facial. I came because I have problems with acne and pimples, so some recommendations would've been nice. I would have felt that she actually cared about me and my skin. She missed out on the opportunity to turn me into a regular client by not trying to forming that relationship by simple education. I got the signature 1 hour facial, and the session did not take up a whole hour. There was still exfoliation beads in my skin after I left. This was my second facial, and my first one was astounding, so I can only compare it to the first facial i experienced. The first facial massaged my whole arms, hands, fingers. It was educational and I wanted to come back to be her client. She really put me at ease and explained everything. I did not have the same experience at this place

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    Merle Norman of Concord Mills - We offer natural nail care.  Manicures, pedicures, shellac & gel polish.

    We offer natural nail care. Manicures, pedicures, shellac & gel polish.

    Merle Norman of Concord Mills
    Merle Norman of Concord Mills

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    Spa Botanica

    Spa Botanica

    4.3(24 reviews)
    1.0 mi
    $$

    I HIGHLY recommend this place. First, let me say, you do not have to be a guest of the hotel to…read morebook an appointment and have services performed. I stayed here for the weekend and booked a Swedish massage and hot salt rocks to my package. Jennifer was my massage therapist. She has the softest hands but applied the pressure that I needed. You fill out an intake form that gives the therapist an idea of any medical conditions and an idea of what you need from your service and they work off that to give you a great experience. The place is extremely clean, neat, accommodating and the staff are all very professional. The locker rooms have everything you need. The robes and slides are soft and made of good quality. Cell phones/camera are prohibited in areas where services are being provided. The lounge area has a waterfall, comfortable seating and plays soft music while a relaxing scent fills the air. You can pay for a one-time service or sign up for a $80/month membership that includes services to sauna, the pool, the massage service of your choice and complimentary beverages/snacks. In my opinion, they're much better than the Ballantyne Resort. You can have an individual service or book a couples massage for two. After our service, they provided us with a glass of wine and bottled water. We then went into the sauna room and sat to detox. It was great. I love this place. I'll definitely return. Come check them out!!! Ask for Jennifer or Noshua. Thank me later!

    Great service. This spa is located in the Embassy Hotel on the first floor. Friendly staff. I had a…read morevery pleasant ex

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    Spa Botanica - Locker room

    Locker room

    Spa Botanica
    Spa Botanica - Dressing room

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    Dressing room

    Ulta Beauty - cosmetics - Updated May 2026

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